The G2 on Volopay

Volopay Pros and Cons: Top Advantages and Disadvantages

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Generated from real user reviews

Users commend the excellent customer support of Volopay, highlighting prompt responses and effective assistance during issues. (17 mentions)

Users find Volopay's platform very user-friendly, making transaction management easy and efficient for all employees. (8 mentions)

Users appreciate the easy-to-track virtual cards from Volopay, enhancing expense management and team efficiency. (7 mentions)

Users value the exceptional support from Volopay, highlighting their dedication and responsiveness in enhancing the user experience. (6 mentions)

Users praise Volopay for its effective communication and outstanding customer support, enhancing their overall experience. (5 mentions)

Users praise the exceptional customer service from Volopay, highlighting their dedication and proactive communication in support. (5 mentions)

Users praise Volopay for its excellent customer service, highlighting dedicated support that enhances their overall experience. (4 mentions)

Users face card issues like transaction tracking difficulties and occasional declines at in-store locations, affecting usability. (2 mentions)

Users find Volopay to be expensive, especially regarding international transactions and pricing for small businesses. (2 mentions)

Users find that Volopay has missing features, particularly in tracking transaction details for virtual cards. (2 mentions)

Users find the user interface not intuitive, which can complicate navigation and affect their overall experience. (2 mentions)

Users face approval issues with virtual cards, leading to declined transactions at certain merchants and physical locations. (1 mentions)

Users face budgeting issues with Volopay, as its pricing can be challenging for smaller businesses to manage. (1 mentions)

Users find the user interface complexity of Volopay can hinder navigation and overall user experience. (1 mentions)

Top Pros or Advantages of Volopay

1. Customer Support

Users commend the excellent customer support of Volopay, highlighting prompt responses and effective assistance during issues.

See 17 mentions

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Azad S.

Small-Business (50 or fewer emp.)

5.0/5

"Great Service.oprations are too good timely response"

What do you like about Volopay?

I love to shar a feedback about their opration support. They are very supportive

Rishika L.

Small-Business (50 or fewer emp.)

4.5/5

"Wonderful experience!"

What do you like about Volopay?

The ease of use and the customer support is excellent. Divyani and her team were always there whenever we faced any hiccups whether in following throu

2. Ease of Use

Users find Volopay's platform very user-friendly, making transaction management easy and efficient for all employees.

See 8 mentions

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Insiya S.

Small-Business (50 or fewer emp.)

5.0/5

"Best Experience"

What do you like about Volopay?

The Customer Service is awesome and the platform is very user friendly.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Why We Recommend Volopay for Modern Businesses"

What do you like about Volopay?

Speed & Convenience Employees can use virtual or physical cards directly, rather than paying out of pocket and waiting for reimbursement. Real-T

3. Virtual Cards

Users appreciate the easy-to-track virtual cards from Volopay, enhancing expense management and team efficiency.

See 7 mentions

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Abhishek B.

Mid-Market (51-1000 emp.)

5.0/5

"Volopay has sorted a lot of hussle"

What do you like about Volopay?

We were looking for a central solution to support the spends on behalf of our customers and volpay has provided the individual cards to transact which

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great app and after sales"

What do you like about Volopay?

Helps manage our card transactions and so easy to assign card and limits to employees.

4. Helpful

Users value the exceptional support from Volopay, highlighting their dedication and responsiveness in enhancing the user experience.

See 6 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Experience!"

What do you like about Volopay?

I've had the pleasure of working with Divyani Paliwal, Senior Customer Success Manager at Volopay, and she has been outstanding. Her attention to deta

Suresh N.

Mid-Market (51-1000 emp.)

5.0/5

"Best For Spending and Tracking the spending"

What do you like about Volopay?

Volopay team needs to be appreciated for their dedicated follow-ups and support each time. Thank you for that. Secondly, it makes spending and trackin

5. Communication

Users praise Volopay for its effective communication and outstanding customer support, enhancing their overall experience.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Experience!"

What do you like about Volopay?

I've had the pleasure of working with Divyani Paliwal, Senior Customer Success Manager at Volopay, and she has been outstanding. Her attention to deta

Suresh N.

Mid-Market (51-1000 emp.)

5.0/5

"Best For Spending and Tracking the spending"

What do you like about Volopay?

Volopay team needs to be appreciated for their dedicated follow-ups and support each time. Thank you for that. Secondly, it makes spending and trackin

6. Experience

Users praise the exceptional customer service from Volopay, highlighting their dedication and proactive communication in support.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Experience!"

What do you like about Volopay?

I've had the pleasure of working with Divyani Paliwal, Senior Customer Success Manager at Volopay, and she has been outstanding. Her attention to deta

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Volopay user review"

What do you like about Volopay?

I had a great experience with Volopay’s customer service, especially with Devika. She was helpful, patient, and quick to assist with my queries. I app

7. Customer Satisfaction

Users praise Volopay for its excellent customer service, highlighting dedicated support that enhances their overall experience.

See 4 mentions

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Kapil B.

Mid-Market (51-1000 emp.)

5.0/5

"The best solution for travel needs of my employees"

What do you like about Volopay?

I've been using VoloPay for nearly two years and have witnessed numerous positive improvements as they continuously upgrade their platform. The user i

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Experience!"

What do you like about Volopay?

I've had the pleasure of working with Divyani Paliwal, Senior Customer Success Manager at Volopay, and she has been outstanding. Her attention to deta

Top Cons or Disadvantages of Volopay

1. Card Issues

Users face card issues like transaction tracking difficulties and occasional declines at in-store locations, affecting usability.

See 2 mentions

See Related User Reviews

Mayank C.

Mid-Market (51-1000 emp.)

4.5/5

"A very handy tool to manage all my finances"

What do you dislike about Volopay?

Not able to track transaction details of each virtual card

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Why We Recommend Volopay for Modern Businesses"

What do you dislike about Volopay?

Virtual cards work very well for online purchases, offering convenience and security. However, they may sometimes be declined or not accepted in certa

2. Expensive

Users find Volopay to be expensive, especially regarding international transactions and pricing for small businesses.

See 2 mentions

See Related User Reviews

Insiya S.

Small-Business (50 or fewer emp.)

5.0/5

"Best Experience"

What do you dislike about Volopay?

Charges on International Transactions are slightly higher.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Volopay user review"

What do you dislike about Volopay?

• Extensive KYC Requirements – Businesses may need to go through multiple KYC (Know Your Customer) verifications, which can be time-consuming and some

3. Missing Features

Users find that Volopay has missing features, particularly in tracking transaction details for virtual cards.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Experience!"

What do you dislike about Volopay?

While Volopay has been a great platform overall, one area for improvement could be the user interface, which can feel a bit complex at times. Navigati

Mayank C.

Mid-Market (51-1000 emp.)

4.5/5

"A very handy tool to manage all my finances"

What do you dislike about Volopay?

Not able to track transaction details of each virtual card

4. Not Intuitive

Users find the user interface not intuitive, which can complicate navigation and affect their overall experience.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Experience!"

What do you dislike about Volopay?

While Volopay has been a great platform overall, one area for improvement could be the user interface, which can feel a bit complex at times. Navigati

Jay F.

Small-Business (50 or fewer emp.)

5.0/5

"Very good overall!"

What do you dislike about Volopay?

The mobile app can feel clunky, and syncing with platforms like Xero could be smoother.

5. Approval Issues

Users face approval issues with virtual cards, leading to declined transactions at certain merchants and physical locations.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Why We Recommend Volopay for Modern Businesses"

What do you dislike about Volopay?

Virtual cards work very well for online purchases, offering convenience and security. However, they may sometimes be declined or not accepted in certa

6. Budgeting Issues

Users face budgeting issues with Volopay, as its pricing can be challenging for smaller businesses to manage.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Volopay user review"

What do you dislike about Volopay?

• Extensive KYC Requirements – Businesses may need to go through multiple KYC (Know Your Customer) verifications, which can be time-consuming and some

7. Complexity

Users find the user interface complexity of Volopay can hinder navigation and overall user experience.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Experience!"

What do you dislike about Volopay?

While Volopay has been a great platform overall, one area for improvement could be the user interface, which can feel a bit complex at times. Navigati

Top-Rated Alternatives

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Verified User in Construction

Mid-Market (51-1000 emp.)

6/22/2022

"excellent platform to manage business expenses"

2.5/5

What do you like best about Volopay?

It is easy to use, customer support is prompt, and expense records are live and digital enabling us to move away from paperwork Review collected by and hosted on G2.com.

What do you dislike about Volopay?

It is relatively new, but it also means they are more accepting in modification feedbacks. Review collected by and hosted on G2.com.

Cris B.

Head of Channel Management

Information Technology and Services

Mid-Market (51-1000 emp.)

2/21/2024

"Volopay's Benefit to a Startup Company"

5/5

What do you like best about Volopay?

Multi-Currency Support:

For startups operating globally or dealing with international clients, Volopay offers features like multi-currency support, allowing transactions and expenses in different currencies without the hassle of currency conversion. Review collected by and hosted on G2.com.

What do you dislike about Volopay?

Have limited services offered to PH users Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

4/8/2023

"Not a bad product, but horrible client servicing team"

0/5

What do you like best about Volopay?

Pretty easy- no need for many fields. As a sales guy, there are lots of expenses to do and it's pretty easy for us to keep track of individual receipts. Before this, the mobile app didn't have a camera feature so it was terrible UX but now it's great. Review collected by and hosted on G2.com.

What do you dislike about Volopay?

We can't group this by trips or a business meeting which can be a little tricky. And I've heard feedback from my manager that she literally get an email for every single receipt that goes through.

Client servicing / Customer Success team is incredibly lacklustre Review collected by and hosted on G2.com.

Vikram B.

Franchise Partner

Small-Business (50 or fewer emp.)

8/30/2022

"Solutions for Cabs/Fleet Owners to manage fuel expenses"

5/5

What do you like best about Volopay?

Best solutions for fleet/cabs fuel monitoring and managing all expenses. There is no solutions provider in India in the lost physical card module. There is no surcharge for this. It is easier to manage. Good portal views. It's much more useful for our business. Review collected by and hosted on G2.com.

What do you dislike about Volopay?

After creating the profile, the card will be available for fleet owners who need a bulk order of at least 50 cards. This is a requirement for any fleet partners. Review collected by and hosted on G2.com.

What problems is Volopay solving and how is that benefiting you?

1. No paperwork for fuel now, complete the digital onboard process.

2. For diesel, there is the solution of the HP card; for CNG, there are no solutions, so it's all in one for fleet owners.

3. NO NEED to pay the cost for 1 manager to manage all fuel expenses of 100+ cabs.

4. Also, vendor payment in 1 click is POSSIBLE. Review collected by and hosted on G2.com.

John Epok P.

Regional Platforms Lead

Telecommunications

Mid-Market (51-1000 emp.)

5/21/2023

"Ease of corporate transactions - manage expense with a breeze"

4.5/5

What do you like best about Volopay?

Minimalist, very user-friendly idiot-proof UI/UX, record of transactions are neatly stacked within a list on a less fuzzy interface: just perfect for every company regardless of size and users and industry. Review collected by and hosted on G2.com.

What do you dislike about Volopay?

There's a tad manual approach on invoicing - very minimal i would say as someone would need to input a description on what an invoice is all about. Is there are an automated way to this or maybe use Ai? :) Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/29/2023

"One of the best Finance management tools out there !"

5/5

What do you like best about Volopay?

Volopay has greatly helped us in managing our reimbursements and bill payments to various vendors. Volopay also provides corporate cards which can be used manage our official trip expenses. Review collected by and hosted on G2.com.

What do you dislike about Volopay?

Invoice creation on volopay is almost manual which could be automated. Review collected by and hosted on G2.com.

Faizan W.

Mid-Market (51-1000 emp.)

4/9/2023

"Convenient and Hassle-Free payment solution"

5/5

What do you like best about Volopay?

The ease of use and flexibility of Volvopay is great. I used it for purchasing my L&D courses and the payment went through without any hassles. Completely Love it! Review collected by and hosted on G2.com.

What do you dislike about Volopay?

As far as my usage has been concerned, I dont see any downside. volvopay suffices as a payment provider and the support is also really great. My experience has been really smooth Review collected by and hosted on G2.com.

Carla S.

Small-Business (50 or fewer emp.)

5/8/2023

"Changed the way I manage work expenses"

4.5/5

What do you like best about Volopay?

I have been using Volopay for over a year now and I must say it has changed the way I manage work expenses. Volopay allows me review and track transactions which is especially helpful for recurrings ones where I get to decide which apps remain useful. way to manage their expenses. Review collected by and hosted on G2.com.

What do you dislike about Volopay?

I wish they did better with the mobile app because some receipts I submit are on my phone and I still have to find a way to put the photo on the web which is quite inconvenient Review collected by and hosted on G2.com.

Varun C.

Mid-Market (51-1000 emp.)

5/8/2023

"Efficient Expense Management Made Easy: My Experience with Volopay's Platform and Virtual Cards"

5/5

What do you like best about Volopay?

A feature that I find particularly useful is the ability to issue virtual cards, which has made it much easier to manage payments to vendors and contractors. Review collected by and hosted on G2.com.

What do you dislike about Volopay?

A monthly subscription fee is charged, which could be a deterrent for some businesses. While the fee is reasonable for the value provided, it may not be feasible for smaller businesses with limited budgets. Review collected by and hosted on G2.com.

What problems is Volopay solving and how is that benefiting you?

The interface is clean and intuitive, and it was very easy to get started. A feature that I find particularly useful is the ability to issue virtual cards, which has made it much easier to manage payments to vendors and contractors. Problems of having multiple credit cards for expenses is now visible under 1 dashboard. Review collected by and hosted on G2.com.

Yona L.

Mid-Market (51-1000 emp.)

4/6/2023

"Useful tool we use for our India operations with high potential, but some lacking features."

3/5

What do you like best about Volopay?

Nice UI, which works well, and looks good.

Good support team, which always tries to help whenever we have issues.

Reimbursement claims, as well as Card expense sections, work well. Review collected by and hosted on G2.com.

What do you dislike about Volopay?

The Bills section doesn't work very well, with plenty of bugs, or simply not sufficient features. For example, no field for invoice date when creating a bill, which is therefore not synced with Xero. Review collected by and hosted on G2.com.