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VividWorks Reviews & Product Details

All-in-one 3D online visual configuration software for retailers, manufacturers, and designers. We make your sales easy and fast. Here is how: 1. Product builder for custom and complex products: let customers design and configure your product before it’s even produced. 2. Works with any product and an unlimited number of product combinations. 3. Product customizer and viewer: display your entire product catalog, all available product variants, and combinations. 4. In-store experience online: highly realistic and remarkably detailed visual quality, AR, and VR support, exact measurements, and real-time pricing 5. Seamless integration: our solutions can be easily integrated into any eCommerce platform, CRM & ERP systems 6. Visual CPQ: gives you 100 % sales quotation accuracy and error-free orders We offer solutions to your direct sales, your retailers, self-service customers, and eCommerce channels. Book a demo and see it in action at no cost. We promise it's worth it.

Seller

VividWorks

Languages Supported

English, Finnish, Italian, Japanese, Norwegian, Swedish

Product Description

Product visuals are the single most influential factor in any buying process of products. Customers want to evaluate options, visualize and build confidence in a product before commiting to a purchase. VividWorks solves this problem online and in-store with a 3D-based visual Configure, Price, Quote (CPQ) platform, enabling you to engage your customers, partners and sales teams to quote faster, eliminate errors, and create a premium customer experience.

Overview by

Ksenia Vasileva

Value at a Glance

Averages based on real user reviews.

Time to Implement

8 months

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Top-Rated Alternatives

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VividWorks Media

VividWorks Reviews (15)

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Jonas H.

eCommerce Manager

Mid-Market (51-1000 emp.)

6/10/2022

"Complex assortment made easy in a digital environment"

5/5

What do you like best about VividWorks?

We were the first to be a part of Vividwork's new configurator application and the experience has been very good so far. They have delivered a best-in-class solution in terms of speed and UX. All in all we have managed to take a complex product assortment that was previously difficult to display properly in a digital space. Review collected by and hosted on G2.com.

What do you dislike about VividWorks?

There are always some bugs along the way and some missing features when you are the first to sign up for a new application, but Vividworks has been very forthcoming in regards to feature requests and the service level has been high along the way. Review collected by and hosted on G2.com.

Response from Jarkko Leppälahti of VividWorks

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Jonas, thank you so much for your review!

Indeed your business was among the first batch of customers for our configurator application that is plugged into WooCommerce. Our team is very grateful and humbled by your positive feedback on UX and responding to feature needs. I am confident that with this new capability to display the product assortment in 3D you will improve conversions, increase average order size and ultimately sell more.

We will keep our focus on development of the product and hoping to continue the good dialogue you regarding your future needs.

jesper v.

visuel merchandiser coprdinator

Small-Business (50 or fewer emp.)

10/12/2022

"Vivid works is a super company"

4.5/5

What do you like best about VividWorks?

Its a good company that made our shop in shop program we use every day. Review collected by and hosted on G2.com.

What do you dislike about VividWorks?

Its takes time to make new ideas because it has to be programmed etc. but that just the way it is. Review collected by and hosted on G2.com.

Kristian B.

CEO

Small-Business (50 or fewer emp.)

9/20/2022

"The garden dream visualizer"

5/5

What do you like best about VividWorks?

The configurator is easy to use and creates a great impression of the final product. It helps us visualize and share details on projects. Review collected by and hosted on G2.com.

What do you dislike about VividWorks?

The user interface could be better and more self-explaining. Having help and tips along the way would reduce the need to make tutorial videos. Review collected by and hosted on G2.com.

Thommy G.

Grundare och delägare

Mid-Market (51-1000 emp.)

7/6/2022

"The most serious and forward-looking in their industry"

4.5/5

What do you like best about VividWorks?

They build long term relationships and they never stop developing their platform which ensures that I as a customer always have the possibility to be in the front edge. Review collected by and hosted on G2.com.

What do you dislike about VividWorks?

A little to technically oriented in their relation with the customer, the customer is interested in the solution and not how the solution works or is developed. Review collected by and hosted on G2.com.

Recommendations to others considering VividWorks:

You don't choose Vivid if your looking for the cheapest solution, you choose them if your looking for the best solution Review collected by and hosted on G2.com.

What problems is VividWorks solving and how is that benefiting you?

For us they are solving our problem with showing complex variations of furniture so that both the customer and our staff can see what the end result will be. Review collected by and hosted on G2.com.

Response from Jarkko Leppälahti of VividWorks

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Thank you for the review, Thommy!

Iiris H.

Development Manager

Small-Business (50 or fewer emp.)

6/10/2022

"Long -term happy customer"

5/5

What do you like best about VividWorks?

VividWorks is one of the main tools for our sales in B2B and B2C markets. Our product is modular and VividWorks makes it easy to sell through our retailers. Review collected by and hosted on G2.com.

What do you dislike about VividWorks?

Changes are quite expensive and we usually wait for a bigger pump of updates. Sometimes it takes a while before we can update all the new products in the system. Review collected by and hosted on G2.com.

What problems is VividWorks solving and how is that benefiting you?

Our product is versatile and can be customized by choosing from various components. It can be difficult to picture as a whole and VividWorks helps the customer to comprehend the product with all of its different variants. It also helps our retailers to create a custom piece consisting of different components. Review collected by and hosted on G2.com.

Response from Jarkko Leppälahti of VividWorks

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Iiris, thank you for your review!

I'm happy to hear our product helps you sell through retailers.

I fully understand that cost of changes due to new products represents a challenge. Let's look into the possibility that you could manage updates and changes at least partly yourself in order to optimise cost and lead times.

Verified User in Furniture

Mid-Market (51-1000 emp.)

9/7/2022

"Flexibility is KEY from VividWorks. They are"

4.5/5

What do you like best about VividWorks?

Flexibility is KEY from VividWorks. They are a unique product that are pricefriendly for high complexity products. The advanced requirements are not seen as a problem, but as an exciting project. Review collected by and hosted on G2.com.

What do you dislike about VividWorks?

The improvement is expansion of their staff. The organization is slim; there are few keyworkes and that can make a bottleneck. That can sometimes mean longer ETA on the products. Review collected by and hosted on G2.com.

Karsten Ø. K.

Head of IT

Enterprise (> 1000 emp.)

6/7/2022

"Head of IT"

4.5/5

What do you like best about VividWorks?

Access in cloud delivering content to all our stores world wide. User friendly and easy to adapt. Review collected by and hosted on G2.com.

What do you dislike about VividWorks?

No standard support is available 24/7-365. Review collected by and hosted on G2.com.

Response from Jarkko Leppälahti of VividWorks

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Karsten, many thanks for your review!

We're so happy to serve your interior design and sales staff across the world. For our team, there is nothing better to hear that our product is in heavy, global use - it pushes us to keep on improving the product.

We've added 24/7-365 support with Service Level Agreements to our service offering during the year 2022. I'm extremely delighted to hear we've been taking the right steps in developing our service to address your concern. Will get in touch with you to discuss more!

Verified User in Building Materials

Mid-Market (51-1000 emp.)

6/7/2022

"VividWork is very customer oriented"

4.5/5

What do you like best about VividWorks?

Due to our long co-operation they have learned to know our products and business well which makes our co-operation fluent and easy Review collected by and hosted on G2.com.

What do you dislike about VividWorks?

Our main coders have changed a few times which is always a large bump in the road when new system specialists need to learn our environment and how everything works Review collected by and hosted on G2.com.

Response from Jarkko Leppälahti of VividWorks

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Thank you for your review!

Selling building materials is not a simple process and I'm happy to hear we've been able to make it easier for your organisation.

With many of our larger customers such as yourselves, there are continuous changes and improvements going on all the time. Whilst it's in our best interest to reduce dependency on our staff performing those changes, sometimes it's unavoidable.

Changes in staff are also sometimes unavoidable in long-term cooperation. At VividWorks, we try to manage this by investing into making VividWorks the best possible workplace for our employees and to not push the cost of onboarding and learning customer products, environments etc. with new employees to customers as billable hours.

Torben Thodsen P.

Commercial Director

Mid-Market (51-1000 emp.)

6/13/2022

"High quality and expertise"

5/5

What do you like best about VividWorks?

The experience and customer focus to create great UX. Everything basically. Review collected by and hosted on G2.com.

What do you dislike about VividWorks?

Can take time to finish solutions. No - just a long process to finish - complexity high.

Product is great - just understand and agree on timeframe for developing. Review collected by and hosted on G2.com.

Response from Jarkko Leppälahti of VividWorks

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Torben,

many thanks for your review!

I'm happy to hear your feedback on our focus to create a great user experience.

You are absolutely correct that in our joint project where we created a sofa configurator for the website of your business, a more detailed launch plan should have been made together with yourselves and the integrator of the website and PIM system. We'll be more strict about this going forward.

However, I am certain your business is now set to grow in the future due to the new, easier way to sell configurable sofas - really looking forward to speaking to you and hearing results!

Brian S.

General Manager - Transformation

Mid-Market (51-1000 emp.)

7/6/2022

"Great Platform"

5/5

What do you like best about VividWorks?

Platform functionality and ability to customise for our business Review collected by and hosted on G2.com.

What do you dislike about VividWorks?

Time difference between Finland and Australia is sometimes challenging Review collected by and hosted on G2.com.

Response from Jarkko Leppälahti of VividWorks

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Thanks for the review Brian!

Happy to hear we've been able to deliver you a solution that's fitted to your business processes.

We have served you directly without a local partner in Australia and that of course has had it's challenges due to the 7-hour time difference. Luckily any incidents are rare. As of today, we could solve incidents round the clock, and we've trained your IT staff to solve incidents also. We're eager to improve change management further too to reduce cycle times.