--- title: VI Service Desk Reviews meta_title: 'VI Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how VI Service Desk works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 9 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # VI Service Desk Reviews **Vendor:** Velocity Integrations Software **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 9 ## About VI Service Desk With Whatdesk users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket. ## VI Service Desk Reviews ### 1. Vi service desk review **Rating:** 5.0/5.0 stars **Reviewed by:** Nitheesh K. | Graduate Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about VI Service Desk?** Vi service desk manages ticket from creation to resolution it is provided transperancy And it is very user friendly and convenient We can get many reports in very less time Excellent support and smooth integration Platform offers automation features to reduce manual task and increase efficiency And this platform enables users to connect with mobile devices whenever they want to go they can utilise it by managing the tickets It provides reports and analytics based on that it allows organisation to get into insight and point out the are of improvement **What do you dislike about VI Service Desk?** Certain customisation features are limited compare to other service desk platform Integrating feature with other tools may require technical expertise and it is complex Some organisation can't afford this service desk because of the price while comparing with other service desk in the market **What problems is VI Service Desk solving and how is that benefiting you?** By automating tasks and workflows it increases efficiency and productivity within the IT department Vi service desk ,end users easily submit the service request and track through the user friendly interface This enables organization track the trend sand performance metrics and make the data driven decision to make the service delivery This allows IT staffs to more strategic initiatives rather than the getting bogged by the manual processes ### 2. Local Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Prachi S. | Lab Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about VI Service Desk?** Service Desk work just like website site map. So easy to find any query. **What do you dislike about VI Service Desk?** It is fully dependent on server so if any issues has came in server then all work will stop. **What problems is VI Service Desk solving and how is that benefiting you?** Reduce Times consumption and easy & fast service. ### 3. Sharing is caring **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat Kumar S. | Lab Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about VI Service Desk?** Reduce the time and manpower. All in one desk. **What do you dislike about VI Service Desk?** Multiple brand not available here. So facing difficulties during operation. **What problems is VI Service Desk solving and how is that benefiting you?** Plz connect those brand who is not available here if you add this then it will reduce our time. ### 4. Knock the door **Rating:** 5.0/5.0 stars **Reviewed by:** AMIT K. | Field Services Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about VI Service Desk?** Service is very fast. All confusion is cleared here. **What do you dislike about VI Service Desk?** Help chat should be in the local language, and it will make it easier to understand. **What problems is VI Service Desk solving and how is that benefiting you?** Simplify and clarify for better understanding. ### 5. Exceptional Service and Efficient Support: A Review of VI Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Saumitra K. | Author, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about VI Service Desk?** recently had the pleasure of utilizing VI Service Desk, and I must say, the experience surpassed my expectations. As someone who values prompt and efficient customer service, I was delighted by the level of support provided by VI Service Desk. From the very first interaction, it was evident that VI Service Desk takes customer satisfaction seriously. The representatives I dealt with were highly knowledgeable, professional, and attentive to my needs. They were able to quickly grasp the nature of my issue and provide appropriate solutions without any unnecessary delays. One aspect that sets VI Service Desk apart is their emphasis on personalized assistance. Instead of employing generic troubleshooting techniques, the support team tailored their approach to address my specific concerns. Their expertise and attention to detail instilled confidence in me that my issue would be resolved effectively. Furthermore, the responsiveness of VI Service Desk is commendable. Their commitment to timely resolutions is evident in their quick response times. Whether through phone, email, or live chat, I never had to wait long for a representative to address my query or concern. This level of attentiveness greatly reduced any downtime I might have experienced, enabling me to get back to work swiftly. **What do you dislike about VI Service Desk?** Customer service encounters- I had high hopes for their service, but it fell far below my expectations. It took an incredibly long time for them to respond to my initial inquiry, leaving me in limbo and without any updates on the progress of my request. When I finally did receive a response, it was vague and lacked any substantial information. It seemed like the support team had a lack of knowledge or simply didn't care about my concerns. **What problems is VI Service Desk solving and how is that benefiting you?** Streamlining IT support- centralizes and automates IT support processes, making it easier for users to report issues and for support teams to track, prioritize, and resolve them efficiently, improved ticket management, robust reporting and analytics ### 6. Amazing TAT & Helpful support **Rating:** 5.0/5.0 stars **Reviewed by:** VANDIT J. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about VI Service Desk?** The best part of VI Service Desk is that it makes customer satisfaction its number one priority. I, along with my colleagues, believe having a more personalized experience with support is essential, and that is where VI Service Desk excels at. 10/10 recommend in my industry **What do you dislike about VI Service Desk?** There is some friction in the initial set up and integration required. Since most of my colleagues arent' very friendly with outside intervention, we could;ve used faster installation on the same **What problems is VI Service Desk solving and how is that benefiting you?** It serves as IT support for not so very IT-friendly crowd, helps my colleagues and my office integrate computers and helps streamline my tasks. THe way their ticket management works is nothing short of top-notch in the industry ### 7. It integrates seamlessly giving the highest roi and lowest tco **Rating:** 4.0/5.0 stars **Reviewed by:** Sunny A. | Sr. Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about VI Service Desk?** Define SLA milestone based on a % of the the expired SLA duration to send notification. **What do you dislike about VI Service Desk?** Since I did not use for a long time so I can't say anything **What problems is VI Service Desk solving and how is that benefiting you?** Resolving tickets on time SLA adherence Reporting ### 8. Perfect Helpdesk Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley T. | Pre-Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about VI Service Desk?** Easy to configure work flows for tickets, excellent reporting features and I love the fact that asset management is built into the product. This makes handling tickets and keeping track of what has been service on each system very easy to track. **What do you dislike about VI Service Desk?** The product is quite feature ritch but the interface looks more like it is from the earily 2000's. It would be nice to see some modern UI updates to keep things looking fresh. **What problems is VI Service Desk solving and how is that benefiting you?** This is the brains of our helpdesk. Our users submit their requests and through the custom workflows you can build the tickets are able to go to the correct people automatically instead of having to have a manager dedicate time to assigning tickets out or having our staff keep an eye on the queue. ### 9. Install WhatsDesk with a simple command **Rating:** 3.5/5.0 stars **Reviewed by:** Zahid M. | Cyber Security Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about VI Service Desk?** WhatsApp Web desktop, Help to use this on my computer if I don't have access to my mobile phone. **What do you dislike about VI Service Desk?** It does not show notifications if we don't use a compatible browser. **What problems is VI Service Desk solving and how is that benefiting you?** I allow me to install any update as soon as it is available. It is also compatible with more versions of Linux. - [View VI Service Desk pricing details and edition comparison](https://www.g2.com/products/vi-service-desk-vi-service-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-10+04%3A06%3A18+-0500&secure%5Bsession_id%5D=21b7ec5a-e844-4610-8c61-5967379c28a1&secure%5Btoken%5D=35020537970dc388950e7eea72da6e1a24adb00b8ab95af3137dcb85d4921166&format=llm_user) ## VI Service Desk Features **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding ## Top VI Service Desk Alternatives - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,824 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,226 reviews)