--- title: VI Service Desk Reviews meta\_title: 'VI Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how VI Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 9 scale: '5' date\_modified: '2026-07-12' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # VI Service Desk Reviews & Product Details With Whatdesk users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket. * * * Seller [Velocity Integrations Software](https://www.g2.com/sellers/velocity-integrations-software-13e4f514-a315-4d36-ac60-240182208d6a) Discussions [VI Service Desk Community](https://www.g2.com/products/vi-service-desk-vi-service-desk/discuss) Overview by VANDIT JAIN Show More ## Top-Rated Alternatives [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/vi-service-desk-vi-service-desk/competitors/alternatives) ## User Insights Average based on 9 real user reviews. [Log in to unlock pricing and user insights](/login) ![Nitheesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitheesh K.") NK Nitheesh K. Graduate Trainee Small-Business (50 or fewer emp.) 4/18/2024 "Vi service desk review" 5/5 What do you like best about VI Service Desk? Vi service desk manages ticket from creation to resolution it is provided transperancy And it is very user friendly and convenient We can get many reports in very less time Excellent support and smooth integration Platform offers automation features to reduce manual task and increase efficiency And this platform enables users to connect with mobile devices whenever they want to go they can utilise it by managing the tickets It provides reports and analytics based on that it allows organisation to get into insight and point out the are of improvement Review collected by and hosted on G2.com. What do you dislike about VI Service Desk? Certain customisation features are limited compare to other service desk platform Integrating feature with other tools may require technical expertise and it is complex Some organisation can't afford this service desk because of the price while comparing with other service desk in the market Review collected by and hosted on G2.com. What problems is VI Service Desk solving and how is that benefiting you? By automating tasks and workflows it increases efficiency and productivity within the IT department Vi service desk ,end users easily submit the service request and track through the user friendly interface This enables organization track the trend sand performance metrics and make the data driven decision to make the service delivery This allows IT staffs to more strategic initiatives rather than the getting bogged by the manual processes Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Prachi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prachi S.") PS Prachi S. Lab Executive Mid-Market (51-1000 emp.) 7/11/2024 "Local Platform" 5/5 What do you like best about VI Service Desk? Service Desk work just like website site map. So easy to find any query. Review collected by and hosted on G2.com. What do you dislike about VI Service Desk? It is fully dependent on server so if any issues has came in server then all work will stop. Review collected by and hosted on G2.com. What problems is VI Service Desk solving and how is that benefiting you? Reduce Times consumption and easy & fast service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rajat Kumar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajat Kumar S.") RS Rajat Kumar S. Lab Executive Mid-Market (51-1000 emp.) 7/15/2024 "Sharing is caring" 5/5 What do you like best about VI Service Desk? Reduce the time and manpower. All in one desk. Review collected by and hosted on G2.com. What do you dislike about VI Service Desk? Multiple brand not available here. So facing difficulties during operation. Review collected by and hosted on G2.com. What problems is VI Service Desk solving and how is that benefiting you? Plz connect those brand who is not available here if you add this then it will reduce our time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![AMIT K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AMIT K.") AK AMIT K. Field Services Engineer Mid-Market (51-1000 emp.) 7/9/2024 "Knock the door" 5/5 What do you like best about VI Service Desk? Service is very fast. All confusion is cleared here. Review collected by and hosted on G2.com. What do you dislike about VI Service Desk? Help chat should be in the local language, and it will make it easier to understand. Review collected by and hosted on G2.com. What problems is VI Service Desk solving and how is that benefiting you? Simplify and clarify for better understanding. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Saumitra K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saumitra K.") SK Saumitra K. Author Mid-Market (51-1000 emp.) 5/12/2023 "Exceptional Service and Efficient Support: A Review of VI Service Desk" 4/5 What do you like best about VI Service Desk? recently had the pleasure of utilizing VI Service Desk, and I must say, the experience surpassed my expectations. As someone who values prompt and efficient customer service, I was delighted by the level of support provided by VI Service Desk. From the very first interaction, it was evident that VI Service Desk takes customer satisfaction seriously. The representatives I dealt with were highly knowledgeable, professional, and attentive to my needs. They were able to quickly grasp the nature of my issue and provide appropriate solutions without any unnecessary delays. One aspect that sets VI Service Desk apart is their emphasis on personalized assistance. Instead of employing generic troubleshooting techniques, the support team tailored their approach to address my specific concerns. Their expertise and attention to detail instilled confidence in me that my issue would be resolved effectively. Furthermore, the responsiveness of VI Service Desk is commendable. Their commitment to timely resolutions is evident in their quick response times. Whether through phone, email, or live chat, I never had to wait long for a representative to address my query or concern. This level of attentiveness greatly reduced any downtime I might have experienced, enabling me to get back to work swiftly. Review collected by and hosted on G2.com. What do you dislike about VI Service Desk? Customer service encounters- I had high hopes for their service, but it fell far below my expectations. It took an incredibly long time for them to respond to my initial inquiry, leaving me in limbo and without any updates on the progress of my request. When I finally did receive a response, it was vague and lacked any substantial information. It seemed like the support team had a lack of knowledge or simply didn't care about my concerns. Review collected by and hosted on G2.com. What problems is VI Service Desk solving and how is that benefiting you? Streamlining IT support- centralizes and automates IT support processes, making it easier for users to report issues and for support teams to track, prioritize, and resolve them efficiently, improved ticket management, robust reporting and analytics Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![VANDIT J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "VANDIT J.") VJ VANDIT J. Analyst Enterprise (\> 1000 emp.) 5/22/2023 "Amazing TAT & Helpful support" 5/5 What do you like best about VI Service Desk? The best part of VI Service Desk is that it makes customer satisfaction its number one priority. I, along with my colleagues, believe having a more personalized experience with support is essential, and that is where VI Service Desk excels at. 10/10 recommend in my industry Review collected by and hosted on G2.com. What do you dislike about VI Service Desk? There is some friction in the initial set up and integration required. Since most of my colleagues arent' very friendly with outside intervention, we could;ve used faster installation on the same Review collected by and hosted on G2.com. What problems is VI Service Desk solving and how is that benefiting you? It serves as IT support for not so very IT-friendly crowd, helps my colleagues and my office integrate computers and helps streamline my tasks. THe way their ticket management works is nothing short of top-notch in the industry Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sunny A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunny A.") SA Sunny A. Sr. Business Development Enterprise (\> 1000 emp.) 8/3/2023 "It integrates seamlessly giving the highest roi and lowest tco" 4/5 What do you like best about VI Service Desk? Define SLA milestone based on a % of the the expired SLA duration to send notification. Review collected by and hosted on G2.com. What do you dislike about VI Service Desk? Since I did not use for a long time so I can't say anything Review collected by and hosted on G2.com. What problems is VI Service Desk solving and how is that benefiting you? Resolving tickets on time SLA adherence Reporting Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bradley T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bradley T.") BT Bradley T. Pre-Sales Engineer Mid-Market (51-1000 emp.) 5/4/2022 "Perfect Helpdesk Solution" 5/5 What do you like best about VI Service Desk? Easy to configure work flows for tickets, excellent reporting features and I love the fact that asset management is built into the product. This makes handling tickets and keeping track of what has been service on each system very easy to track. Review collected by and hosted on G2.com. What do you dislike about VI Service Desk? The product is quite feature ritch but the interface looks more like it is from the earily 2000's. It would be nice to see some modern UI updates to keep things looking fresh. Review collected by and hosted on G2.com. What problems is VI Service Desk solving and how is that benefiting you? This is the brains of our helpdesk. Our users submit their requests and through the custom workflows you can build the tickets are able to go to the correct people automatically instead of having to have a manager dedicate time to assigning tickets out or having our staff keep an eye on the queue. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Zahid M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zahid M.") ZM Zahid M. Cyber Security Manager Small-Business (50 or fewer emp.) 8/17/2021 "Install WhatsDesk with a simple command" 3.5/5 What do you like best about VI Service Desk? WhatsApp Web desktop, Help to use this on my computer if I don't have access to my mobile phone. Review collected by and hosted on G2.com. What do you dislike about VI Service Desk? It does not show notifications if we don't use a compatible browser. Review collected by and hosted on G2.com. What problems is VI Service Desk solving and how is that benefiting you? I allow me to install any update as soon as it is available. It is also compatible with more versions of Linux. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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