# Top 10 VI Service Desk Alternatives & Competitors (9)4.6 out of 5 Based on G2 reviews, VI Service Desk is often evaluated alongside top-rated alternatives that vary by use case, pricing, and features. In most cases, users compare alternatives based on reliability and ease of use. The best overall alternative to VI Service Desk is [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews), rated ~4.5 stars on G2 from 1825+ reviewers. It is frequently praised for incident management and efficiency. Other well-known alternatives to VI Service Desk are: - [Freshservice](https://www.g2.com/products/freshservice/reviews) – known for automation and ticketing system (G2 star rating ~4.6) - [Atera](https://www.g2.com/products/atera/reviews) – highly rated for automation and efficiency (G2 star rating ~4.6) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) – offers automation and ticket management (G2 star rating ~4.3) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) – best suited for teams that need ticketing system and asset management (G2 star rating ~4.3) Browse top options below. Based on G2 review data, VI Service Desk is most commonly used in industries like [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to VI Service Desk - ServiceNow IT Service Management - Freshservice - Atera - Jira Service Management - SolarWinds Service Desk - SysAid - Autotask - ConnectWise PSA ## Top 10 Alternatives to VI Service Desk Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how VI Service Desk stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Pharmaceuticals, and Alternative Dispute Resolution, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) Product Description ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Categories in common with VI Service Desk: [ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ](https://www.g2.com/products/freshservice/reviews) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews#reviews) Product Description Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to VI Service Desk, Freshservice is: Better at support Categories in common with VI Service Desk: [ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/7550bcff45895b9a0bd1ebb5c48260a6/atera.png "Product Avatar Image") ](https://www.g2.com/products/atera/reviews) [ Atera ](https://www.g2.com/products/atera/reviews) By [Atera](https://www.g2.com/sellers/atera) [ 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews#reviews) Product Description Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Reviewers say compared to VI Service Desk, Atera is: Better at support Categories in common with VI Service Desk: [ Service Desk ](/categories/service-desk) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ](https://www.g2.com/products/jira-service-management/reviews) [ Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) By [Atlassian](https://www.g2.com/sellers/atlassian) [ 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews#reviews) Product Description Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Categories in common with VI Service Desk: [ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "Product Avatar Image") ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ SolarWinds Service Desk ](https://www.g2.com/products/solarwinds-service-desk/reviews) By [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews#reviews) Product Description SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to VI Service Desk, SolarWinds Service Desk is: Better at support Categories in common with VI Service Desk: [ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/720f7fe3053ac293d3814d2b34792aaf/sysaid.png "Product Avatar Image") ](https://www.g2.com/products/sysaid/reviews) [ SysAid ](https://www.g2.com/products/sysaid/reviews) By [SysAid](https://www.g2.com/sellers/sysaid) [ 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews#reviews) Product Description SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to VI Service Desk, SysAid is: Better at support Categories in common with VI Service Desk: [ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image") ](https://www.g2.com/products/autotask/reviews) [ Autotask ](https://www.g2.com/products/autotask/reviews) By [Kaseya](https://www.g2.com/sellers/kaseya) [ 4.3/5(632) ](https://www.g2.com/products/autotask/reviews#reviews) Product Description Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements Categories in common with VI Service Desk: [ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ](https://www.g2.com/products/connectwise-psa/reviews) [ ConnectWise PSA ](https://www.g2.com/products/connectwise-psa/reviews) By [ConnectWise](https://www.g2.com/sellers/connectwise) [ 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews#reviews) Product Description Business Automation and ConnectWise PSA (formerly ConnectWise Manage) Categories in common with VI Service Desk: [ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/ec262f4cfdee4a73d0af348859478060/logmein-resolve.png "Product Avatar Image") ](https://www.g2.com/products/logmein-resolve/reviews) [ LogMeIn Resolve ](https://www.g2.com/products/logmein-resolve/reviews) By [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) [ 4.3/5(469) ](https://www.g2.com/products/logmein-resolve/reviews#reviews) Product Description LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today. Categories in common with VI Service Desk: [ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e08e83dffb1aceb808ac9a32cb4c7f09/kaseya-vsa.png "Product Avatar Image") ](https://www.g2.com/products/kaseya-vsa/reviews) [ Kaseya VSA ](https://www.g2.com/products/kaseya-vsa/reviews) By [Kaseya](https://www.g2.com/sellers/kaseya) [ 4/5(327) ](https://www.g2.com/products/kaseya-vsa/reviews#reviews) Product Description Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Categories in common with VI Service Desk: [ Service Desk ](/categories/service-desk) ### Explore Articles [ What desktop search software enables instant file retrieval without requiring users to remember exact file names or folder paths? ](https://www.g2.com/discussions/what-desktop-search-software-enables-instant-file-retrieval-without-requiring-users-to-remember-exact-file-names-or-folder-paths) [ Which education ERP suites automate degree audits and graduation requirement tracking across multiple programmes and departments? ](https://www.g2.com/discussions/which-education-erp-suites-automate-degree-audits-and-graduation-requirement-tracking-across-multiple-programs-and-departments) [ What contractor payment platforms connect with HR, payroll and accounting systems so contractor data does not have to be manually entered in three different places? ](https://www.g2.com/discussions/what-contractor-payment-platforms-connect-with-hr-payroll-and-accounting-systems-so-contractor-data-does-not-have-to-be-manually-entered-in-three-different-places) [ What's the best generative AI platform for app development ](https://www.g2.com/discussions/what-s-the-best-generative-ai-platform-for-app-development) [ Best account data software for CRM integration ](https://www.g2.com/discussions/best-account-data-software-for-crm-integration) [ Best conversation intelligence software ](https://www.g2.com/discussions/what-s-the-best-conversation-intelligence-software) ### Spotlight Categories [ Contract Management Software ](https://www.g2.com/categories/contract-management) [ Sales Compensation Software ](https://www.g2.com/categories/sales-compensation) [ Sales Intelligence Software ](https://www.g2.com/categories/sales-intelligence)