# Vetstoria Reviews **Vendor:** Vetstoria **Category:** [Veterinary Practice Management Software](https://www.g2.com/categories/veterinary-practice-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About Vetstoria Vetstoria is the only scheduling platform that can be completely customized to work for your veterinary practice. 3,000+ teams use Vetstoria to take the stress out of manually scheduling appointments, enabling them to focus on what matters most – providing quality pet care and growing the business. Features include real-time practice management system integration, 24/7 online booking, payments, analytics, and more. ## Vetstoria Reviews ### 1. Helpful, but sometimes more work **Rating:** 4.0/5.0 stars **Reviewed by:** Reanna B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2024 **What do you like best about Vetstoria?** How it integrates with our PiMS and clients can book appointments in real time. **What do you dislike about Vetstoria?** Not extremely user friendly. Clients accidently schedule appointments. Clients sometimes cannot fill out new client form, so we have to reach out for info and hope they answer. **What problems is Vetstoria solving and how is that benefiting you?** Vetstoria solved booking problems by clients being able to book appointments in real time without CSRs having to go back and forth with them scheduling an appointment via email and phone. ### 2. Great Platform/ Could use some improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Eric C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Vetstoria?** I like that it allows our customers to book appts anytime they like. **What do you dislike about Vetstoria?** the load time is janky sometimes when you try to make your appt. I find that I would have to go back to another page and then go back into th page i was previously in to make it work again. **What problems is Vetstoria solving and how is that benefiting you?** cutting down our phone call appointment making ### 3. Easy to use for clients and businesses! **Rating:** 4.0/5.0 stars **Reviewed by:** Erin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Vetstoria?** Easy to use, clients like that they can schedule appointments at any time, there was an ease of integration **What do you dislike about Vetstoria?** Wish you could set up seperate times for different doctors (for instance we have one doctor who works on the 15 minute mark but not every doctor does) **What problems is Vetstoria solving and how is that benefiting you?** Not sure which ones they are currently solving. I'd like if they could change the ways appointments are set for each doctor. ### 4. If you are not using Vetstoria you are a dinosaur and we know what happened to them! **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Vetstoria?** Vetstoria reduces our reception workload. It saves us money as fewer receptionists are required. It never needs a holiday and is never sick. Clients like, no, expect to be able to book online these days. The system takes prepayments so fewer no shows and improved cash flow. **What do you dislike about Vetstoria?** Clients being able to reschedule appointments could be more resilient, as this sometimes does not seem easy for clients to use or robust enough not to make mistakes. **Recommendations to others considering Vetstoria:** Vetstoria is a key component in my practice. We are a start up practice just over a year old. We have gone from zero to £50000+ vat a month in revenue. We could not have done it without the help from vetstoria. If you are not using Vetstoria you really are missing a trick. **What problems is Vetstoria solving and how is that benefiting you?** We are massively reducing our incoming telephone calls. This allows our reception staff to spend more time with helping clients. Prepayment helps to reduce no shows and improve cashflow. I love linking special appointment types to marketing campaigns. ### 5. Impressive, has saved us a lot of reception hours in admin **Rating:** 4.5/5.0 stars **Reviewed by:** Simon K. | Clinical Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Vetstoria?** Integrates well with our current PMS and is easy to configure to allow different appointment types. We currently use Robovet and are migrating to Merlin shortly but will be taking all of our current features and more with us. Good level of control over what is booked when without being too cluttered. Interface is easy to navigate and use - intuitive. **What do you dislike about Vetstoria?** It's taken a little while for us to learn and integrate Vetstoria to its full potential - not a fault of the software but more our busy schedule. I'm yet to find any real negatives so far with the software, I just us to use it to its full capacity. **Recommendations to others considering Vetstoria:** Try and make sure that you have the time to sit down and implement it fully so that you get maximum benefit from the system - lots to configure but worth the work! **What problems is Vetstoria solving and how is that benefiting you?** We are trying to free up our reception staff from booking lots of appointments when this can easily be outsourced to an automated system. We have clawed back many reception hours since integration, and generally our client group have responded really well without too many complaints or issues with the technology. ### 6. Outstanding online booking tool for veterinary clinics **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie P. | CSR Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Vetstoria?** We love giving our clients the option to book at their convenience at any time of day. We can control where they can book based on their appt needs as well as who they book with based on the species of their pets. **What do you dislike about Vetstoria?** Sometimes the support tickets take a little longer to resolve since everything is done by email or chat, but they are very thorough in making sure a solution is found. **Recommendations to others considering Vetstoria:** Any fast-paced, high-volume clinic should consider adding this option for their clients. The ease of use and flexibility of the program only makes it easier to meet your needs and the client's needs. **What problems is Vetstoria solving and how is that benefiting you?** We have decreased the number of calls for booking allowing more time for our receptionists to work face to face with the clients checking in and out. We have also increased our number of completed appts rather than having no call no shows since we can charge a deposit. ### 7. The booking process re-imagined **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2022 **What do you like best about Vetstoria?** Totally customisable with lots of neat tricks and rules so you can set it and forget it. Regularly updating and re-evaluating new features. **What do you dislike about Vetstoria?** I don't have anything bad to say. Possibly, at times, some of the features take a little bit of time to 'get your head around'. **What problems is Vetstoria solving and how is that benefiting you?** Makes it easy to divert clients away from reception, at any time, day or night. Has the ability to accept payment in advance of consultations. Can also recognise callers from mobile devices and has the ability to send a booking link, creating further space for our very busy reception team. ### 8. Vetstoria Review **Rating:** 4.5/5.0 stars **Reviewed by:** Dareth S. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Vetstoria?** It helps with the flow of our hospital. Our CSRs do not have to spend as much time on the phone scheduling appointments. **What do you dislike about Vetstoria?** It is a little tricky to set up and get all of the functions working efficiently **Recommendations to others considering Vetstoria:** It is a huge time saver **What problems is Vetstoria solving and how is that benefiting you?** Our clients love being able to make appointments online which frees up our CSRs for other tasks ### 9. Effective schedule management **Rating:** 4.5/5.0 stars **Reviewed by:** DierenDokters V. | Paraveterinair, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Vetstoria?** It's an effective booking system, with good customer service. The different vet settings are really handy and convienient. That way the client can already pick which vet they wanna see beforehand. **What do you dislike about Vetstoria?** Sometimes the settings are a little bit complicated. **What problems is Vetstoria solving and how is that benefiting you?** People like the possibility of just booking online instead of calling us, which saves us a lot of time. ### 10. Pet owners can book appointments at any time. **Rating:** 5.0/5.0 stars **Reviewed by:** LUCIA O. | Secretario administrativo, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2019 **What do you like best about Vetstoria?** Offers online appointment booking, you can book appointments anytime, anywhere, from any device. Moreover it is super easy to set up and maintain, adds and removes new staff as needed, in addition to being fully customizable to display the number of appointments for which you want to allow online bookings. Once the system is set up, it only works in the background and needs little or no maintenance, plus adding new vets, holidays, etc. Additionally Vetstoria has worked perfectly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages, instagram, among other mobile applications. **What do you dislike about Vetstoria?** decided to dispense with your service for this reason, in addition to leaving several empty spaces between the appointments chosen by customers leaving an unusable time interval that sometimes exceeded up to 40 minutes. On the other hand new customers who book online require a follow-up call or email so that we can obtain additional pertinent information or know where to call for prior records. This can become inefficient and a waste of time for us secretaries or receptionists **Recommendations to others considering Vetstoria:** Is a good software, the only limitation would be its cost, apart from being oriented to large veterinary centers, our business is a small company that has only 5 veterinary offices and 2 receptionistI **What problems is Vetstoria solving and how is that benefiting you?** Our clients loved the ease of use and frequently enter all the problems of their pets that they wanted them to consult in the reservation form; this is transferred to the clinical notes and frees our staff from reception duties and saves time, clients can write for free and give us more information. The ability for clients to choose their veterinarian is excellent. In addition, the fact that we can select the species that each vet is comfortable seeing is an advantage. Save staff time during business hours with fewer appointments to book phone calls. ### 11. E-Booking, the easy approach to handle your Business Booking. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about Vetstoria?** The menu was easy to navigate and the software ran smooth. **What do you dislike about Vetstoria?** I disliked nothing about this product. **Recommendations to others considering Vetstoria:** Very Great Product! Would recommend to any business out there looking to make booking easier and cheaper. **What problems is Vetstoria solving and how is that benefiting you?** I am saving time and money with E-Booking. Online Booking is necessary for any business. ## Vetstoria Discussions - [What is Vetstoria used for?](https://www.g2.com/discussions/what-is-vetstoria-used-for) - [View Vetstoria pricing details and edition comparison](https://www.g2.com/products/vetstoria/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+07%3A27%3A22+-0500&secure%5Bsession_id%5D=21c23a47-9e8c-400c-a906-c6e1a0784538&secure%5Btoken%5D=6a7f55ef680312af4fb813b75d83b48e6b45bea86ff505fb64d47d24a1da4529&format=llm_user) ## Vetstoria Features **Agentic AI - Veterinary Practice Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Vetstoria Alternatives - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews) - 4.0/5.0 (395 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Covetrus Avimark](https://www.g2.com/products/covetrus-avimark/reviews) - 4.1/5.0 (86 reviews)