---
title: Verizon Voice Call Back Reviews
meta_title: 'Verizon Voice Call Back Reviews 2026: Details, Pricing, & Features |
  G2'
meta_description: Filter 14 reviews by the users' company size, role or industry to
  find out how Verizon Voice Call Back works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 14
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Verizon Voice Call Back Reviews
**Vendor:** Verizon Enterprise  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 14
## About Verizon Voice Call Back
Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in line, or at a convenient time rather than wait on hold for an agent.





## Verizon Voice Call Back Discussions
  - [Does Verizon have Voice over Internet?](https://www.g2.com/discussions/does-verizon-have-voice-over-internet)
  - [How much does Verizon voice link cost?](https://www.g2.com/discussions/how-much-does-verizon-voice-link-cost)
  - [What is Verizon Virtual Contact Center?](https://www.g2.com/discussions/what-is-verizon-virtual-contact-center)
  - [What is Verizon IVR?](https://www.g2.com/discussions/what-is-verizon-ivr)

- [View Verizon Voice Call Back pricing details and edition comparison](https://www.g2.com/products/verizon-voice-call-back/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-08+12%3A18%3A39+-0500&secure%5Bsession_id%5D=436e1955-e633-40a2-ba48-b6920e04dd19&secure%5Btoken%5D=e5ff0192873ec62929dbd4569d07514efd003f65147819985c2499f7505eaecb&format=llm_user)

## Verizon Voice Call Back Features
**Additional Functionality**
- CRM
- Data Import/Export
- Alerts/Notifications
- Calendar Management
- Third-Party Integrations
- Sales Pipeline Management
- Collaboration Tools
- Activity Dashboard
- Reporting/Analytics
- Lead Scoring
- Task Management
- Document Management
- Calendar/Reminder System
- Lead Qualification
- Client Management
- Customer Database
- Territory Management
- Commenting/Notes
- Access Controls/Permissions
- Mobile Access
- Email Management
- Lead Management
- Event Triggered Actions
- Interaction Tracking
- Segmentation
- AI Copilot
- Generative AI
- Data Visualization
- Appointment Scheduling
- Lead Generation
- Feedback Management
- NPS Survey Structure
- Search/Filter
- Visual Analytics
- CSAT Survey Structure
- Engagement Tracking
- SMS Messaging
- Sentiment Analysis
- Customizable Templates
- CES Survey Structure
- AI/Machine Learning
- Survey/Poll Management
- Customer Experience Management
- Chat/Messaging
- Customizable Forms
- Customer Journey Mapping
- Trend Analysis
- Complaint Monitoring
- Widgets
- Customer Segmentation
- Social Media Integration
- Multi-Channel Communication
- Performance Metrics
- Workflow Automation

## Top Verizon Voice Call Back Alternatives
  - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (340 reviews)
  - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (85 reviews)
  - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.7/5.0 (41 reviews)