What do you dislike about VanEd?
I have been in real estate for three decades and, therefore, very familiar with the education requirements necessary to maintain my real estate license.
I have participated in various kinds and types of educational courses over the years; however, I have never had such a miserable, frustrating and unprofessional experience as I had recently with VanEd and their related partner 360 Training Support.
I enrolled in an online course that was advertised as a 1-hour course. I proceeded to take the course, carefully reviewing the information in the course; I completed the course quizzes throughout and passed all the quizzes with success. This course took well over the 1 hour advertised, and after 2 hours of coursework, I started the final exam.
The final exam questions were all completely unrelated to the course, and the answers presented also had absolutely nothing to do with the questions presented. Therefore the final exam was impossible to complete successfully.
I immediately took screenshots and emailed VanEd to notify them of the issue and ask for help correcting the exam or providing other guidance so that I could get credit for completing the course. I received a generic or automated email from 360 training, the supposed support and customer service provider for VanEd, saying they were looking into things. I emailed them again a week later asking for further updates; I received a generic or automated email from 360 training saying they were looking into it. I emailed them again 2 ½ weeks after the course, asking for a resolution to yet again get a generic or automated email from 360 training.
After nearly a month of no action or response leading to any resolution, I called 360 training, asking for either course credit or a refund. The support representative with 360 training was highly frustrating; she continually interrupted me, provided no resolution, and indicated that no refund could be issued because of the lapses in time. I reminded her that I had emailed about the issue the same day it occurred and that the time lapse was due to their lack of response.
I finally heard back from 360 training 48 hrs after my last discussion with them (the only reason this response was timely was that I demanded that they address this immediately), and their only response was that they had fixed the course and I could retake it. I have zero interest in wasting additional time with this screwed-up course or company. I passed all the quizzes leading up to the final exam, and the fact that on a small 1 hour course, this issue could not be resolved in a faster, more effective fashion other than no refund and taking it again over a month after taking it the first time is completely ridiculous and unacceptable. I will NEVER use VanEd again after this horrible experience.
Users, beware if you have any issues, you will be dealing with an outsourced, screwed up, rude and untimely customer service company located in the Philippines that is not at all willing to be reasonable. Please don’t waste your time or money with VanEd and their partner 360 Training; they have unreliable courses and support. NEVER AGAIN VanED, NEVER AGAIN! Review collected by and hosted on G2.com.
