UXCam Reviews & Product Details

UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam, you can create funnels, retention charts, and dashboards to see what percentage of people are dropping off at each stage. Once you see a drop-off, you can zoom in and look at the recordings and heatmaps to understand why it happened. Book a free & quick demo on the UXCam website to learn more.

Seller

UXCam

Discussions

UXCam Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Kishan Gupta (CEO - UXCam (We're hiring))

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

15 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 211 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Ondrej Z.

Co-Founder & CEO

Small-Business (50 or fewer emp.)

8/23/2023

"Amazing tool to give you access to how people use an app"

5/5

What do you like best about UXCam?

I love session recording, automatic tracking of rage taps and tracking of events. You can also get quite far with the free version. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

I wish I got direct recommendations on what to improve. Review collected by and hosted on G2.com.

Response from Ikram Benaddi of UXCam

edit

Thank you Ondrej for your kind review! We're very happy UXCam is helping you improve your app. Thank you for feedback, our goal is to help mobile teams make faster and more impactful product decisions and direct recommendations definitely plays a role in that. We will reach out to you once we release something that could be helpful to you. In the mean time, we would love to hear more about the kind of recommendations you wished you have. If you would like to expand on your feedback, you can do so by simply clicking on the chat button in the platform and clicking on share feedback. Our product team reads all of our customers feedback :)

Matt S.

Mid-Market (51-1000 emp.)

9/6/2023

"Awesome tool to improve your app experience."

4.5/5

What do you like best about UXCam?

UXCam has taken our ability to understand how users use our app and creates easy to understand useful app analytics out of the box with little set up. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

There are some reliability issues with session recording as ocasaionlly some sessions are dropped. Review collected by and hosted on G2.com.

Joshua G.

Senior Software Engineer

Mid-Market (51-1000 emp.)

1/24/2023

"An ideal way to review our App's sessions"

4.5/5

What do you like best about UXCam?

I love that we are able to capture recordings of our user's sessions. This allows for us to pick up any issues our customers are facing, as well as seeing what our product is doing right! Review collected by and hosted on G2.com.

What do you dislike about UXCam?

Given that we don't use other segments, I can't comment (perhaps that means more visibility on those would be great). I think from the recording aspect sometimes we find that sessions aren't recorded and it's not very clear? I suspect this is mostly down to the user's device. Review collected by and hosted on G2.com.

What problems is UXCam solving and how is that benefiting you?

As listed in the "what it does best" area, I would say that the fact we are able to view customer's sessions, means that we can enhance our app product offering in ways that previously weren't possible. Being able to see how our customers use the application, and quantifying how they use the app is brilliant. Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

11/20/2023

"UXCam offers powerful insights"

4/5

What do you like best about UXCam?

UXCam delivers valuable insights into user experiences, aiding in identifying product issues effectively. The session replay feature is particularly helpful for understanding user interactions and pain points. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

The user interface of UXCam can be confusing, requiring improved navigation and clarity for easier use. Review collected by and hosted on G2.com.

Sagar A.

Mid-Market (51-1000 emp.)

7/26/2023

"Very helpful to understand user behaviors"

4/5

What do you like best about UXCam?

Rage taps feature is most useful for us. Also crash analysis is very useful Review collected by and hosted on G2.com.

What do you dislike about UXCam?

Some sessions are not getting recorded, yes apart from this all is working fine Review collected by and hosted on G2.com.

Response from Ikram Benaddi of UXCam

edit

Hi Sagar, thank you for your review! We're happy to see rage taps and crash analysis are helping you understand your user's behavior. Regarding your concern about some sessions not being recorded, please reach out to us at team@uxcam.com and we will do our best to fix any issue. There is always room for improvement, and we would certainly love to hear your thoughts and needs.

Dan M.

Mid-Market (51-1000 emp.)

7/26/2023

"UXCam has been very instrumental in my job as a PM. It helps me easily investigate user issues"

4.5/5

What do you like best about UXCam?

The user session feature that allows me see the user's experience Review collected by and hosted on G2.com.

What do you dislike about UXCam?

Nothing really. All the features are useful Review collected by and hosted on G2.com.

Nishtha A.

Mid-Market (51-1000 emp.)

7/31/2023

"Great tool to analyze user behavior"

4.5/5

What do you like best about UXCam?

Features like Rage taps and crash report is very helpful Review collected by and hosted on G2.com.

What do you dislike about UXCam?

Take more time to see user session, sometimes session not available Review collected by and hosted on G2.com.

Emmanuel O.

Product Manager

Mid-Market (51-1000 emp.)

8/30/2023

"Great! Helps me understand user behaviour"

5/5

What do you like best about UXCam?

Ability to see what my customers are really doing. Research made easy Review collected by and hosted on G2.com.

What do you dislike about UXCam?

I can't perform search by importing list of user at once. It is frustrating that I have to search one after the other Review collected by and hosted on G2.com.

Monica Alejandra C.

Especialista en experiencia de servicios digitales

Enterprise (> 1000 emp.)

12/1/2022

"UX CAM a necessary tool for growth"

5/5

What do you like best about UXCam?

The best thing about UX CAM is that it allows us to understand our users' behavior, customize the dashboards to answer business questions, and we have been accompanied by a wonderful team that understands our needs and helps us configure the tool properly. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

It's not something that I dislike as such, but I would like the peak usage hours to be presented more clearly from the overview section and to allow clicking for more details without the need to create additional dashboards. Review collected by and hosted on G2.com.

What problems is UXCam solving and how is that benefiting you?

UXCAM is helping us understand how each customer segment behaves. Pideky, being a B2B app, needs to understand the purchasing behavior of businesses and how they relate to their manufacturer by understanding how they view the catalog, which products they add to the cart, and how frequently. We are achieving this with UX CAM.

Additionally, it is very important for us to understand the role each of the brands we have available plays, and with this, develop action plans to improve results.

With UX CAM, we are delivering valuable information to each of our internal clients, where once a month we share the performance of their brands in the app, how their customers buy, where we need to focus to make improvements, and it has allowed us to understand which flows are complex and need to be redesigned to create a frictionless path to purchase. Review collected by and hosted on G2.com.

Christine P.

Lead Data Analyst

Small-Business (50 or fewer emp.)

10/24/2022

"Key for understanding behavioral data"

4.5/5

What do you like best about UXCam?

UX Cam lets us look at app usage from so many different angles: heatmaps, drop off analysis, flows... Session video is the killer feature, but it's also kept me from having to 'reinvent the wheel' by building funnels and session flows from event data. Review collected by and hosted on G2.com.

What do you dislike about UXCam?

I wish some things were easier to use, like filtering users to exclude internal testers. But these are pretty minor compared to the value we get from UXCam -- over all it's great. Review collected by and hosted on G2.com.