# Smartlook vs UXCam Comparison

---
## Frequently Asked Questions

### What is the difference between UXCam vs Smartlook?

UXCam and Smartlook are both highly rated Product Analytics platforms, but UXCam stands out for its advanced mobile analytics features and higher Quality of Support score, while Smartlook is noted for its ease of use and broader review base.

| [UXCam](https://www.g2.com/products/uxcam/reviews) | [Smartlook](https://www.g2.com/products/smartlook/reviews) |
| --- | --- |
| 4.6/5 (211 reviews) | 4.6/5 (874 reviews) |
| Small-Business | Small-Business |
| 8.9 | 9.1 |
| 9.3 | 8.8 |
| Session Replay (8 all-time mentions) | Ease of Use (2 all-time mentions) |



### How do the pricing models of UXCam and Smartlook compare?

UXCam is perceived as a stronger value for small businesses and startups, while Smartlook is noted for its free plan and affordability but has some reviewer concerns about pricing at scale.

- **UXCam:** Reviewers highlight startup-friendly pricing and value for small teams, with several noting that the platform balances functionality and affordability.
- **Smartlook:** Reviewers appreciate the free plan for trials and small projects, but some mention price concerns and switching to alternatives like MS Clarity due to cost and usability issues.



### What are the best alternatives to UXCam and Smartlook?

The best alternatives to UXCam and Smartlook are Fullstory, Glassbox, and Hotjar.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [UXCam](https://www.g2.com/products/uxcam/reviews) | 4.6/5 (211 reviews) | Small-Business | Startup-friendly pricing, strong value for small teams | Session Replay (8 all-time mentions) |
| [Smartlook](https://www.g2.com/products/smartlook/reviews) | 4.6/5 (874 reviews) | Small-Business | Free plan available, some price concerns at scale | Ease of Use (2 all-time mentions) |
| [Fullstory](https://www.g2.com/products/fullstory/reviews) | 4.5/5 (1052 reviews) | Mid-Market | Fair market rate, more valuable than some alternatives | Comprehensive analytics and session replay |
| [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5 (809 reviews) | Enterprise | — | Enterprise-grade analytics and user journey insights |



### Which Product Analytics features should I prioritize when comparing UXCam and Smartlook?

Buyers should prioritize Session Replay, Heatmaps, Error Tracking, Funnel Analysis, and Customer Support when comparing UXCam and Smartlook.

- **Session Replay:** UXCam (8 all-time mentions), Smartlook (recent reviews highlight session recording as a core feature)
- **Heatmaps:** UXCam (5 all-time mentions), Smartlook (recent reviews highlight heatmaps as a key feature)
- **Error Tracking:** UXCam (6 all-time mentions), Smartlook (recent reviews mention error identification and bug tracking)
- **Funnel Analysis:** UXCam (3 all-time mentions for funnel creation), Smartlook (recent reviews highlight funnel analytics and journey identification)
- **Customer Support:** UXCam (6 all-time mentions), Smartlook (recent reviews note helpful support but with slightly lower satisfaction)



### What are the pros and cons of UXCam vs Smartlook?

UXCam's headline strength is advanced session replay and customer support, while Smartlook is praised for ease of use and analytics visualization.

- **UXCam strengths:** Session Replay (8 all-time mentions), Customer Support (6 all-time mentions), Error Tracking (6 all-time mentions), Heatmaps (5 all-time mentions), User Behavior Tracking (6 all-time mentions), Easy Integrations (3 all-time mentions)
- **UXCam trade-offs:** Dashboard complexity and search difficulty (3 all-time mentions each), occasional delays in session uploads, and a learning curve for new users
- **Smartlook strengths:** Ease of Use (2 all-time mentions), Analytics and Insights (2 all-time mentions each), Customizable dashboards, affordable/free plan for small projects
- **Smartlook trade-offs:** Cluttered interface, dashboard issues, data retention limits, and some reviewers cite a learning curve and occasional delays or bugs



### Is UXCam or Smartlook better for small businesses?

UXCam is the better fit for small businesses, with strong reviewer sentiment on ease of setup, startup-friendly pricing, and value for small teams.

- **UXCam:** Largest segment is Small-Business; reviewers consistently highlight easy onboarding, quick integration, and strong support for small teams and startups.
- **Smartlook:** Largest segment is Small-Business; reviewers note the free plan is useful for small projects, but some mention price and usability concerns as usage scales.



### Which Product Analytics platform has better integrations?

Reviewers do not express a clear preference for integrations between UXCam and Smartlook.

- **UXCam:** Reviewers mention easy integrations in recent reviews, but no specific third-party tools are cited.
- **Smartlook:** Reviewers note integrations with website builders and e-commerce platforms, but no specific third-party tools are named in recent reviews.



### How do UXCam and Smartlook compare on customer support?

UXCam has a higher Quality of Support score (9.3 vs 8.8), indicating a stronger reviewer sentiment for support experiences.

- **UXCam:** Reviewers frequently praise responsive and helpful customer support, with 6 all-time mentions for Customer Support and multiple recent reviews highlighting onboarding and ongoing assistance.
- **Smartlook:** Reviewers describe support as helpful and attentive, but with a slightly lower satisfaction score and occasional mentions of slow issue resolution.



### Which is easier to implement, UXCam or Smartlook?

Smartlook has a marginally higher Ease of Setup score (9.1 vs 8.9), but both products are rated highly for implementation.

- **UXCam:** Reviewers highlight easy onboarding, quick integration, and straightforward setup, especially for small teams and startups.
- **Smartlook:** Reviewers note simple setup, easy configuration, and fast time-to-value, with several citing the platform as easy to implement for both web and mobile projects.



### Which product has better Sessions?

UXCam is more frequently cited for Sessions, with 8 all-time mentions for Session Replay, while Smartlook is also recognized for session recording in recent reviews.

- **UXCam:** Session Replay (8 all-time mentions), advanced session recording features, and high reviewer satisfaction for analyzing user journeys.
- **Smartlook:** Session recording is a core feature in recent reviews, with reviewers highlighting its value for troubleshooting and user journey analysis.



| | Smartlook | UXCam | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 874 | 211 | 
| **Largest Market Segment** | Small-Business (85.4% of reviews) | Small-Business (56.3% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | 

---
## Top Pros & Cons

### Smartlook

Pros:
- Ease of Use (3 reviews)
- Insights (3 reviews)

Cons:
- Cluttered Interface (1 reviews)
- Complex Features (1 reviews)

### UXCam

Pros:
- Session Replay (8 reviews)
- Customer Support (6 reviews)

Cons:
- Dashboard Issues (3 reviews)
- Search Difficulty (3 reviews)

---
## Ratings Comparison
| Rating | Smartlook | UXCam | 
|---|---|---|
  | **Meets Requirements** | 8.9 (657 reviews) | 8.8 (156 reviews) | 
  | **Ease of Use** | 8.9 (663 reviews) | 8.6 (159 reviews) | 
  | **Ease of Setup** | 9.1 (460 reviews) | 8.9 (92 reviews) | 
  | **Ease of Admin** | 9.1 (451 reviews) | 9.1 (75 reviews) | 
  | **Quality of Support** | 8.8 (471 reviews) | 9.3 (150 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (385 reviews) | 9.2 (76 reviews) | 
  | **Product Direction (% positive)** | 9.0 (621 reviews) | 8.8 (137 reviews) | 

---
## Pricing

### Smartlook

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: For small projects

Key Features:
- 3000 sessions per month 
- 1 month data history
- 10 events definitions

[Browse all 3 editions](https://www.g2.com/products/smartlook/pricing)

#### Free Trial

Yes

### UXCam

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.5/10 | 475 |
| **UXCam** | N/A | N/A |

#### Metrics

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.8 (157 reviews) | Not enough data | 
| **Engagement** | 8.7 (78 reviews) | Not enough data | 
| **Entry and Exit Pages** | 8.5 (153 reviews) | Not enough data | 
| **Standard Event Tracking** | 8.6 (149 reviews) | Not enough data | 
| **Custom Event Tracking** | 8.6 (130 reviews) | Not enough data | 
| **Retention** | 8.2 (65 reviews) | Not enough data | 
| **Return** | 8.4 (68 reviews) | Not enough data | 
| **Conversions** | 8.6 (126 reviews) | Not enough data | 
| **Funnels** | 8.7 (126 reviews) | Not enough data | 

#### Reporting

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Real-Time Reporting** | 8.8 (149 reviews) | Not enough data | 
| **Trending** | 8.5 (63 reviews) | Not enough data | 
| **Retroactive Reporting** | 8.6 (121 reviews) | Not enough data | 
| **Segmentation** | 8.6 (117 reviews) | Not enough data | 
| **Mobile Reporting** | 8.3 (108 reviews) | Not enough data | 
| **Unification Across Devices** | 7.8 (18 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.7 (119 reviews) | Not enough data | 

#### Other

| Feature | Smartlook | UXCam | 
|---|---|---|
| **User Data** | 8.7 (135 reviews) | Not enough data | 
| **Site Search Reporting** | 8.6 (109 reviews) | Not enough data | 
| **Load Time Monitoring** | Feature Not Available | Not enough data | 
| **Campaign Tracking** | 8.5 (91 reviews) | Not enough data | 
| **E-Commerce** | 8.4 (90 reviews) | Not enough data | 
| **Promotional Messages** | Feature Not Available | Not enough data | 
| **Administration Alerts** | 8.3 (91 reviews) | Not enough data | 

#### Agentic AI - Digital Analytics

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Administration

| Feature | Smartlook | UXCam | 
|---|---|---|
| **API / Integrations** | 8.4 (208 reviews) | Not enough data | 
| **QA Testing** | 8.6 (100 reviews) | Not enough data | 
| **Performance and Reliability** | 8.8 (316 reviews) | Not enough data | 
| **User, Role, and Access Management** | Feature Not Available | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.5/10 | 90 |
| **UXCam** | 8.5/10 | 96 |

#### User Identification

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Demographics** | Feature Not Available | 8.3 (73 reviews) | 
| **User Segmentation** | 8.4 (59 reviews) | 8.5 (79 reviews) | 
| **Geolocation** | 8.7 (64 reviews) | 8.4 (79 reviews) | 
| **Predictive Analytics** | Not enough data | Not enough data | 

#### Tracking & Reporting

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Custom Event Tracking** | 8.3 (64 reviews) | 8.9 (79 reviews) | 
| **Real-Time Insights** | 8.6 (69 reviews) | 8.6 (74 reviews) | 
| **Attribution** | 8.5 (60 reviews) | 8.5 (71 reviews) | 
| **Activity Dashboard** | 8.6 (77 reviews) | 8.6 (82 reviews) | 
| **User Path Tracking** | 8.9 (72 reviews) | 8.7 (77 reviews) | 
| **User Activity History** | 8.7 (74 reviews) | 8.9 (81 reviews) | 
| **Multi-Channel Attribution** | Not enough data | Not enough data | 
| **In-App Events Tracking** | Not enough data | Not enough data | 

#### Metrics

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Engagement** | 8.8 (34 reviews) | 8.7 (79 reviews) | 
| **Exit Tracking** | 8.5 (33 reviews) | 8.6 (79 reviews) | 
| **Retention** | 8.1 (29 reviews) | 8.2 (76 reviews) | 
| **Return** | 8.0 (29 reviews) | 8.2 (76 reviews) | 
| **Conversions** | 8.5 (28 reviews) | 8.3 (75 reviews) | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Uninstall Tracking** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Revenue Tracking** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Push Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **Funnel Analysis** | Not enough data | Not enough data | 
| **For Marketers** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Root Cause Analysis** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Cohort Analysis** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.5/10 | 253 |
| **UXCam** | 8.2/10 | 49 |

#### User Behavior

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Click Tracking** | 9.1 (221 reviews) ✓ Verified | 8.7 (46 reviews) | 
| **Mouse Movement ** | 8.9 (205 reviews) ✓ Verified | 8.0 (42 reviews) | 
| **Frustration Tracking** | 8.4 (166 reviews) ✓ Verified | 8.7 (48 reviews) | 

#### A/B Testing 

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Error and Bug Tracking** | 8.4 (127 reviews) ✓ Verified | 8.3 (47 reviews) | 
| **Split URL Testing** | 8.0 (86 reviews) ✓ Verified | 7.5 (40 reviews) | 
| **Data Analysis** | 8.3 (124 reviews) ✓ Verified | 8.4 (45 reviews) | 
| **Notes** | 8.3 (104 reviews) ✓ Verified | 7.9 (40 reviews) | 

#### Visitor Information

| Feature | Smartlook | UXCam | 
|---|---|---|
| **User Identification** | 8.4 (167 reviews) ✓ Verified | 8.6 (44 reviews) | 
| **Search Box** | 8.4 (125 reviews) ✓ Verified | 8.0 (44 reviews) | 

#### Agentic AI - Session Replay

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.5/10 | 137 |
| **UXCam** | 7.9/10 | 40 |

#### Product Analytics

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Account-Level Analytics** | Feature Not Available | 7.9 (33 reviews) | 
| **User-Level Analytics** | 8.7 (109 reviews) | 8.6 (37 reviews) | 
| **Segmentation** | 8.5 (91 reviews) | 8.0 (34 reviews) | 
| **Funnels** | 8.7 (97 reviews) | 8.4 (37 reviews) | 
| **Alerts** | 8.4 (72 reviews) | 7.9 (30 reviews) | 
| **Multi-Product Analytics** | 8.1 (44 reviews) | 7.8 (31 reviews) | 
| **User Scoring** | Feature Not Available | 7.2 (30 reviews) | 
| **Integrations** | 8.9 (83 reviews) | 7.7 (28 reviews) | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Smartlook | UXCam | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Funnel Analysis** | Not enough data | Not enough data | 
| **Product Data Management** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Cohort Analysis** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Interactive Reports** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 

### Mobile Crash Reporting

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | N/A | N/A |
| **UXCam** | 8.7/10 | 85 |

#### Crash Monitoring

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.0 (34 reviews) | 
| **Timely Alerts** | Not enough data | 8.6 (29 reviews) | 
| **User Reports and Feedback** | Not enough data | 8.6 (29 reviews) | 

#### Crash Data

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Report Generation** | Not enough data | 8.8 (32 reviews) | 
| **Crash Solutions** | Not enough data | 8.9 (32 reviews) | 
| **Analytics** | Not enough data | 9.0 (34 reviews) | 

#### Metrics

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Engagement** | 8.8 (34 reviews) | 8.7 (79 reviews) | 
| **Exit Tracking** | 8.5 (33 reviews) | 8.6 (79 reviews) | 
| **Retention** | 8.1 (29 reviews) | 8.2 (76 reviews) | 
| **Return** | 8.0 (29 reviews) | 8.2 (76 reviews) | 
| **Conversions** | 8.5 (28 reviews) | 8.3 (75 reviews) | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Uninstall Tracking** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Revenue Tracking** | Not enough data | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.7/10 | 355 |
| **UXCam** | 8.5/10 | 35 |

#### Agentic AI - Heatmap Tools

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Analysis

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Conversion Opportunities** | 8.6 (252 reviews) | 7.7 (32 reviews) | 
| **Side-By-Side Analysis** | 8.5 (229 reviews) | 8.3 (31 reviews) | 
| **Mobile Device Analysis** | 8.4 (220 reviews) | 9.2 (33 reviews) | 
| **Data Quantification** | 8.5 (207 reviews) | 8.6 (29 reviews) | 
| **Webpage Element Analysis** | 8.7 (140 reviews) | 8.0 (28 reviews) | 
| **Funnel Analysis** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Heat Maps** | 8.7 (279 reviews) | 8.6 (35 reviews) | 
| **Session Replays** | 9.1 (312 reviews) | 8.8 (34 reviews) | 
| **Monitoring** | 9.0 (275 reviews) | 8.6 (32 reviews) | 
| **Data Segmentation** | 8.4 (223 reviews) | 8.5 (32 reviews) | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Scroll Maps** | Not enough data | Not enough data | 
| **Geographic Maps** | Not enough data | Not enough data | 
| **Floor Plans & Maps** | Not enough data | Not enough data | 
| **Hover Maps** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Web Traffic Reporting** | Not enough data | Not enough data | 
| **Customer Activity Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Image Overlay** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Embeddable Widget** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Hierarchical Mapping** | Not enough data | Not enough data | 
| **Radial Mapping** | Not enough data | Not enough data | 
| **For Science** | Not enough data | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Screen Activity Recording** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 
| **Form Analytics** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Behavioral Analytics** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Element Analytics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Territorial Mapping** | Not enough data | Not enough data | 
| **Embeddable** | Not enough data | Not enough data | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 8.4/10 | 39 |
| **UXCam** | 8.4/10 | 85 |

#### Metrics

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Engagement** | 8.8 (34 reviews) | 8.7 (79 reviews) | 
| **Exit Tracking** | 8.5 (33 reviews) | 8.6 (79 reviews) | 
| **Retention** | 8.1 (29 reviews) | 8.2 (76 reviews) | 
| **Return** | 8.0 (29 reviews) | 8.2 (76 reviews) | 
| **Conversions** | 8.5 (28 reviews) | 8.3 (75 reviews) | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Uninstall Tracking** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Visitor Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Revenue Tracking** | Not enough data | Not enough data | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Smartlook** | 9.0/10 | 61 |
| **UXCam** | 8.2/10 | 63 |

#### Variation Testing

| Feature | Smartlook | UXCam | 
|---|---|---|
| **A/B Testing** | Feature Not Available | 7.5 (35 reviews) | 
| **Multivariant Testing** | Feature Not Available | 7.8 (30 reviews) | 

#### Reporting

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Segmentation** | 9.0 (29 reviews) | 8.4 (46 reviews) | 
| **Reports and Dashboards** | 8.9 (33 reviews) | 8.6 (52 reviews) | 

#### Personalization

| Feature | Smartlook | UXCam | 
|---|---|---|
| **Standard Targeting** | 9.2 (28 reviews) | 8.0 (43 reviews) | 
| **Custom Targeting** | 9.0 (28 reviews) | 8.1 (40 reviews) | 
| **Data Segmentation** | 8.9 (30 reviews) | 8.3 (41 reviews) | 

#### Administration

| Feature | Smartlook | UXCam | 
|---|---|---|
| **API / Integrations** | 8.9 (41 reviews) | 8.4 (43 reviews) | 
| **QA Testing** | Feature Not Available | 8.1 (39 reviews) | 
| **Performance and Reliability** | 8.9 (45 reviews) | 8.5 (49 reviews) | 
| **User, Role, and Access Management** | Feature Not Available | 9.0 (49 reviews) | 

---
## Categories
**Shared Categories (5):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)

**Unique to Smartlook (1):** [Digital Analytics Software](https://www.g2.com/categories/digital-analytics)

**Unique to UXCam (1):** [Mobile Crash Reporting Software](https://www.g2.com/categories/mobile-crash-reporting)


---
## Reviewer Demographics

### By Company Size

| Segment | Smartlook | UXCam | 
|---|---|---|
| **Small-Business** | 85.4% | 56.3% | 
| **Mid-Market** | 12.1% | 29.6% | 
| **Enterprise** | 2.5% | 14.1% | 

### By Industry

#### Smartlook

- **Computer Software:** 10.4%
- **Information Technology and Services:** 8.1%
- **Marketing and Advertising:** 7.9%
- **Retail:** 5.4%
- **Internet:** 4.9%
- **Financial Services:** 3.1%
- **Apparel & Fashion:** 3.0%
- **Consumer Goods:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 50.1%

#### UXCam

- **Financial Services:** 14.5%
- **Computer Software:** 11.1%
- **Information Technology and Services:** 8.7%
- **Health, Wellness and Fitness:** 7.2%
- **Hospital & Health Care:** 6.8%
- **Retail:** 5.3%
- **Entertainment:** 2.9%
- **Food & Beverages:** 2.9%
- **Banking:** 2.4%
- **Consumer Services:** 2.4%
- **Other:** 35.7%

---
## Alternatives

### Alternatives to Smartlook

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1052 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (641 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2440 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1812 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (691 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (389 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (345 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2992 reviews)

### Alternatives to UXCam

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1052 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1376 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2992 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (641 reviews)
- [Google Analytics](https://www.g2.com/products/google-analytics/reviews) — 4.5/5 stars (6872 reviews)
- [AppsFlyer](https://www.g2.com/products/appsflyer/reviews) — 4.5/5 stars (779 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (345 reviews)
- [CleverTap](https://www.g2.com/products/clevertap/reviews) — 4.6/5 stars (681 reviews)

---
## Top Discussions

### Smartlook

- Title: [How can I exclude myself from the recordings?](https://www.g2.com/discussions/14356-how-can-i-exclude-myself-from-the-recordings) — 2 comments, 1 upvote
  > **Top comment:** "Hi Enrico,

thank you for your question. You can exclude your IP address by going to the "IP blocking" tab in your account settings.

You can also open..."
- Title: [Is there any reason why smartlook would not record some portions of the user session?](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Inbaraj, 
We’d like to look into this for you but we’d need some more details about this specific case. Please reach out to our support team at..."
- Title: [What's the best approach for using smart look for mobile app optimisation ?](https://www.g2.com/discussions/what-s-the-best-approach-for-using-smart-look-for-mobile-app-optimisation) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Joshua,
There are many different approaches you could take but here is our suggestion. You could first leverage automated insights like heatmaps and..."
- Title: [How do I turn off the black box masks over EditTextViews in Android](https://www.g2.com/discussions/30601-how-do-i-turn-off-the-black-box-masks-over-edittextviews-in-android) — 1 comment
  > **Top comment:** "Hi Pavel,
thanks for your question.
Note that EditText and WebView are blacklisted by default and can be removed using..."
- Title: [What integration does Smartlook currently offer that cannot be missing from the platform implementation?](https://www.g2.com/discussions/27734-what-integration-does-smartlook-currently-offer-that-cannot-be-missing-from-the-platform-implementation) — 1 comment
  > **Top comment:** "Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
Lukas"

### UXCam

- Title: [What is UXCam used for?](https://www.g2.com/discussions/what-is-uxcam-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Companies like Costa Coffee and JobNimbus use UXCam to understand user behavior.

UXCam helped JobNimbus improve their ratings on the Play Store from 2.5..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/smartlook-vs-uxcam)