--- title: UXCam Reviews meta_title: 'UXCam Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 211 reviews by the users' company size, role or industry to find out how UXCam works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 211 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # UXCam Reviews **Vendor:** UXCam **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 211 ## About UXCam UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam, you can create funnels, retention charts, and dashboards to see what percentage of people are dropping off at each stage. Once you see a drop-off, you can zoom in and look at the recordings and heatmaps to understand why it happened. Book a free & quick demo on the UXCam website to learn more. ## UXCam Pros & Cons **What users like:** - Users value the **session replay feature** of UXCam for its clarity in understanding user interactions and improving design. (8 reviews) - Users commend the **awesome customer support** of UXCam, consistently providing excellent information and assistance whenever needed. (6 reviews) - Users value the **error tracking capabilities** of UXCam, enabling swift identification and resolution of issues in the app. (6 reviews) - Users value the **efficient user behavior tracking** of UXCam, which simplifies session analysis and reveals app bugs. (6 reviews) - Users value the **clear insights from heatmaps** that enhance understanding of user interactions and improve app design. (5 reviews) - Users value the **valuable insights** provided by UXCam, enhancing product understanding and improving user experience effectively. (5 reviews) - Personalization (4 reviews) - Users value **session recordings** in UXCam, providing essential insights into user interactions and improving app design. (4 reviews) - Session Recordings (4 reviews) - User Insights (4 reviews) **What users dislike:** - Users find the **dashboard overwhelming and not very user-friendly** , often requiring extra time for improvements. (3 reviews) - Users find the **search difficulty** challenging due to limited filters and non-intuitive dashboard navigation. (3 reviews) - Users find the **cluttered interface** overwhelming, suggesting a need for simplification to reduce information overload. (2 reviews) - Users find the **dashboard overwhelming** due to information overload, suggesting a need for simplification upon initial use. (2 reviews) - Users find the **filtering options inadequate** , alongside a less intuitive dashboard impacting overall usability. (2 reviews) - Users find the **information overload** in UXCam overwhelming, making it confusing and less accessible for designers. (2 reviews) - Users find the **learning curve steep** due to a daunting interface and overwhelming dashboard with extensive data. (2 reviews) - Users experience **performance impact** from session recordings, leading to slower load times and occasional unavailability of recordings. (2 reviews) - Users find a **steep learning curve** in UXCam, requiring significant effort to understand features and achieve desired results. (2 reviews) - Dashboard Usability (1 reviews) ## UXCam Reviews ### 1. One stop shop for user journey feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Ulrich L. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about UXCam?** I find it very easy to find and interpret my data as the aggregation is logical. I can see if my users have a hard time navigating in my App. Also I find the UXCam web interface to be a great conversation starter in variuous product meetings. **What do you dislike about UXCam?** I spend to much time extracting monthy reports from the system **What problems is UXCam solving and how is that benefiting you?** Interviews with a procentage of our customers only tell part of the story. To use UXCam to support next business desisions in where to take our product next is great. ### 2. Truly actionable, real time insights, supported by a team that really cares. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel T. | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about UXCam?** Incredible customer support team, features simplifying technical tagging implementation strategy, real-time insights. Tool functionality generates insights you can take action from, not just 'vanity metrics'. **What do you dislike about UXCam?** Dashboard functionality could be more flexible in allowing users to generate bespoke reports, but still great! **What problems is UXCam solving and how is that benefiting you?** Funnel reporting, technical crashes, topline metrics, engagement with areas of app & highlighting issues we didn't know existed. **Official Response from Ikram Benaddi:** > Hi Daniel! Thank you so much for your review. Our product team is currently working hard on some dashboard improvements, we hope these will add more value to your analysis. :) ### 3. Really nice tool ! **Rating:** 5.0/5.0 stars **Reviewed by:** HervĂ© L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about UXCam?** Having recording sessions really help me to understand precisly where are paint points on my app **What do you dislike about UXCam?** But related to recording sessions, the skip inactivity feature is not working that well **What problems is UXCam solving and how is that benefiting you?** I work for a company with a lot of products & categories. It helps me find pain points related to that ### 4. Easy review of session replay. **Rating:** 5.0/5.0 stars **Reviewed by:** Denise Marie D. | Worker Operations Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about UXCam?** Easy navigation and its features that allow us to check the detailed session replays of users. **What do you dislike about UXCam?** There are some delays in uploading recorded session replays. **What problems is UXCam solving and how is that benefiting you?** We can easily understand and pull out session replays to check if there was really an app issue/bug or technical issue encountered. ### 5. UXCAM has a user-friendly interface and so easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy A. | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about UXCam?** It helps me tracks data easily that is very essential in my work. **What do you dislike about UXCam?** None so far. It is very easy to use so there's no downside. **What problems is UXCam solving and how is that benefiting you?** Tracking app problems and checking data. It is beneficial for me as it makes my job easier. ### 6. The app is easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa A. | WOPS Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about UXCam?** easy to use and has a lot of features that is very helpful **What do you dislike about UXCam?** the sessions does not appear real-time, have to wait for a few hours **What problems is UXCam solving and how is that benefiting you?** I can see how the user navigate our system and if they indeed experienced an issue ### 7. Must Have **Rating:** 5.0/5.0 stars **Reviewed by:** Zoey Z. | Lead Operations, Implementation, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about UXCam?** Can't imagine not having this for mobile. Lots of features, flexibility and great support. Really excellent tool to pair with any other analytics platform you use. **What do you dislike about UXCam?** Wish it was for web app as well, but the tool is great as it is and they are always making it better. The tool won't dissapoint. **What problems is UXCam solving and how is that benefiting you?** Understanding our users with just analtycis is one part of the pie, but the session replay is the other part that is necessary for fully understanding what we need. The heatmaps and flexibility to drill down is amazing and all the other analytics are great. This helps us evaulate using the HEART Method. **Official Response from Ikram Benaddi:** > Thank you Zoey for the great review, we really appreciate it! Our product team works very hard to make our tool even better day by day thanks to the feedback from our customers. Great to see you are using the HEART framework! ### 8. Useful information and easy to implement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about UXCam?** UXCam is a useful tool for providing valuable metrics. This metric appears immediately in the dashboard without adding additional code. The most important features for us are the recordings of erroneous sessions, in which we can see how certain user errors can be reproduced. **What do you dislike about UXCam?** Sometimes it is difficult to find a specific error session. The service is a bit expensive **What problems is UXCam solving and how is that benefiting you?** UxCam allows us to help fix errors that occur to users and diagnose erroneous user behavior. ### 9. Streamlining Bug Resolution and Enhancing User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about UXCam?** Looking for a powerful user experience analysis tool? Look no further than UX CAM. This tool has made a significant impact on our team's efficiency and user experience. UX CAM's ability to identify and solve bugs that were previously impossible to resolve with Firebase alone has been a game-changer. Our bug resolution time has been reduced by 20-50% since we started using UX CAM, leading to a better product for our users. Heatmaps and funnel visualization are two features of UX CAM that have helped us identify areas of improvement in our user experience. This tool allows us to see where users are getting stuck or frustrated, and we can quickly take action to improve their experience. UX CAM's analytics of events have also helped us gain a better understanding of how users interact with our applications. We can use this information to make informed decisions when it comes to product updates and improvements. Overall, we highly recommend UX CAM to any team looking to streamline their bug resolution process and enhance their user experience. With its powerful features and intuitive user interface, UX CAM is an excellent tool for UX analysis. **What do you dislike about UXCam?** While we've found UXCam to be a valuable tool for improving our user experience, one issue we've encountered is occasional slow loading times for sessions. However, we understand that this can be a normal issue with tools that handle large volumes of data, and we still find UXCam to be an effective solution overall **What problems is UXCam solving and how is that benefiting you?** - Replicating and solving previously unresolved bugs that were difficult to solve with Firebase alone - Reducing the time it takes to identify and resolve bugs by 20-50% - Providing heatmaps and funnel visualization to identify areas for - Improvement in user experience - Offering analytics of events to gain a better understanding of how users interact with your applications Overall, these features of UXCam are benefiting our team by helping you streamline your bug resolution process and enhance your user experience. With the ability to quickly identify and solve bugs, our team is able to deliver a better product to our users. The heatmaps and funnel visualization also allow you to pinpoint areas where users may be struggling, which allows you to take quick action to improve their experience. Finally, the analytics of events give you a better understanding of how users interact with your applications, which helps you make more informed decisions when it comes to product updates and improvements. ### 10. very helpful in user journey analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammed A. | Digital Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about UXCam?** Screen recordings and the funnels are ery much helpful. **What do you dislike about UXCam?** sometimes, the recording is not complete. **What problems is UXCam solving and how is that benefiting you?** To smooth user journeys by analysing the user journey funnels and replays. We could optimize the journey. ### 11. Hands-on and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about UXCam?** The customer service is top-notch with UXCam. For any troubles or issues that I encountered, they were responsive. Handling multiple clients has never been made easier with all the features made available and with the integrations I can connect. **What do you dislike about UXCam?** None - they are the most worthwhile buck I spent! **What problems is UXCam solving and how is that benefiting you?** UXCAM solves the difficulty in tracking live app crashes and bugs. ### 12. User-friendly interface and easy to implement **Rating:** 4.5/5.0 stars **Reviewed by:** Caroline d. | Figma Community Advocate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about UXCam?** Due to its mobile focus, the tool serves the purposes and behaviors of this type of interaction exceptionally well. It manages to provide relevant information to designers, developers, marketing, and other stakeholders. **What do you dislike about UXCam?** The tool only stores data from the last 3 months, which is a short timeframe for some quarterly comparisons. Therefore, it is necessary to export the information for future comparisons. **What problems is UXCam solving and how is that benefiting you?** UXCam has helped us better understand the behavior and navigation flows that our users engage in. It has also assisted us in identifying potentially fraudulent actions. ### 13. Advantageous and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Kerrwin Jio A. | Marketplace Terms, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about UXCam?** Helping us in resolving complicated cases **What do you dislike about UXCam?** Not that User friendly in terms of searching incidents **What problems is UXCam solving and how is that benefiting you?** Getting transparency in solving incidents with HCPs ### 14. Its my mainly tool for my everyday work **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about UXCam?** What I like the most about UX Cam is the ease and clarity with which it presents insights and tools for my day-to-day work. **What do you dislike about UXCam?** Its performance is not always the best; I have to close all the tabs of my browser to generate sankeys or watch session videos. **What problems is UXCam solving and how is that benefiting you?** UX Cam offers me metrics like rage taps, which allows me to have an overview of the user's behavior and reactions on my interfaces. No other tool has been able to provide me with this vision before. ### 15. Good Tool to track user behaviors and how they use your app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about UXCam?** The dashboard is a nice feature, Funnel's new experience is good and usable, and of course the Sessions **What do you dislike about UXCam?** Filter (has a lot of bugs), the recording of the session has some issues, **What problems is UXCam solving and how is that benefiting you?** The Filter on all the tools has a lot of bugs, some of them is fixed but still has alot ### 16. Great, could improve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about UXCam?** The most helpful feature, would be the dashboard section because that helps us a lot to do our monthly reports **What do you dislike about UXCam?** The downsides of using UXCam could be that the retention section is strange **What problems is UXCam solving and how is that benefiting you?** UXCam helps us to know when there are problems in the app and what we need to do with them **Official Response from Ikram Benaddi:** > Hello! Thank you very much for your review. One of our PMs has reached out to you regarding the new retention feature. We hope she was able to answer all your doubts and show you how to get the most out of this feature. The team has put a lot of effort into it to help our customers get valuable insights about retention and how well apps retain users :) Always feel free to reach out to our support team for help or to provide feedback, we love helping our customers and improving our product! ### 17. I get clarification during investigations. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about UXCam?** It is user friendly, I don't struggle to find my way. **What do you dislike about UXCam?** I always need to change to the relevant timezone before making my investigations. **What problems is UXCam solving and how is that benefiting you?** Verifying claims made by users regarding use of the app. I can always replay their sessions at particular periods to confirm their experiences. ### 18. Good Experience, better clarity on user behaviour **Rating:** 4.5/5.0 stars **Reviewed by:** Saurav T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about UXCam?** Send notifications for Rags taps and crash, which help us to understand user frustration and solve them on priority. **What do you dislike about UXCam?** Somtimes it takes more time to upload the user session. we can make upload duration faster. **What problems is UXCam solving and how is that benefiting you?** Help in finding crashes in the application. Recorded session replay help us to see user behaviour and thoughht while using the application ### 19. After 1 year of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about UXCam?** easy to use, implementation very easy, support within 2 h, used every day to take a decision **What do you dislike about UXCam?** i face some issue with performance, data is not live-tracking **What problems is UXCam solving and how is that benefiting you?** monitoring app behavior and flow,and taking the write decision ### 20. More user friendly than other platforms and amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about UXCam?** It is very user friendly. I am just starting to learn about it and I am picking it up way quicker than other platforms I have used and are using. **What do you dislike about UXCam?** I didn't like that sessions were deleted after a certain amount of sessions were recorded, I wish they would stay visible longer. **What problems is UXCam solving and how is that benefiting you?** App performance issues as well as ways to make the user experience of our app more satisfactory. **Official Response from Ikram Benaddi:** > Hi! Thank you very much for your review. We're very glad UXCam has provided you with a friendly and intuitive experience. As for sessions being deleted, this is closely related to your retention period for your plan. You can always reach out to the support team to request alternative retention periods. With a longer retention period, you'll be able to keep your sessions for a longer time :) ### 21. Amazing tool to give you access to how people use an app **Rating:** 5.0/5.0 stars **Reviewed by:** Ondrej Z. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about UXCam?** I love session recording, automatic tracking of rage taps and tracking of events. You can also get quite far with the free version. **What do you dislike about UXCam?** I wish I got direct recommendations on what to improve. **What problems is UXCam solving and how is that benefiting you?** It helps us improve our app **Official Response from Ikram Benaddi:** > Thank you Ondrej for your kind review! We're very happy UXCam is helping you improve your app. Thank you for feedback, our goal is to help mobile teams make faster and more impactful product decisions and direct recommendations definitely plays a role in that. We will reach out to you once we release something that could be helpful to you. In the mean time, we would love to hear more about the kind of recommendations you wished you have. If you would like to expand on your feedback, you can do so by simply clicking on the chat button in the platform and clicking on share feedback. Our product team reads all of our customers feedback :) ### 22. Awesome tool to improve your app experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Matt S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about UXCam?** UXCam has taken our ability to understand how users use our app and creates easy to understand useful app analytics out of the box with little set up. **What do you dislike about UXCam?** There are some reliability issues with session recording as ocasaionlly some sessions are dropped. **What problems is UXCam solving and how is that benefiting you?** Users provide bug reports that leave a lot to be desired, being able to watch their actual session has allowed us to debug issues much easier! ### 23. An ideal way to review our App's sessions **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua G. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about UXCam?** I love that we are able to capture recordings of our user's sessions. This allows for us to pick up any issues our customers are facing, as well as seeing what our product is doing right! **What do you dislike about UXCam?** Given that we don't use other segments, I can't comment (perhaps that means more visibility on those would be great). I think from the recording aspect sometimes we find that sessions aren't recorded and it's not very clear? I suspect this is mostly down to the user's device. **What problems is UXCam solving and how is that benefiting you?** As listed in the "what it does best" area, I would say that the fact we are able to view customer's sessions, means that we can enhance our app product offering in ways that previously weren't possible. Being able to see how our customers use the application, and quantifying how they use the app is brilliant. ### 24. UXCam offers powerful insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about UXCam?** UXCam delivers valuable insights into user experiences, aiding in identifying product issues effectively. The session replay feature is particularly helpful for understanding user interactions and pain points. **What do you dislike about UXCam?** The user interface of UXCam can be confusing, requiring improved navigation and clarity for easier use. **What problems is UXCam solving and how is that benefiting you?** UXCam is helping us in discovering problematic ux flows within the app and also aiding to overcome service design problems. ### 25. Very helpful to understand user behaviors **Rating:** 4.0/5.0 stars **Reviewed by:** Sagar A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about UXCam?** Rage taps feature is most useful for us . also crash analysis is very useful **What do you dislike about UXCam?** some seessions are not gettting record, yes apart from this all is working fine **What problems is UXCam solving and how is that benefiting you?** we are able to see user frustration through the crash report and rage taps **Official Response from Ikram Benaddi:** > Hi Sagar, thank you for your review! We're happy to see rage taps and crash analysis are helping you understand your user's behavior. Regarding your concern about some sessions not being recorded, please reach out to us at team@uxcam.com and we will do our best to fix any issue. There is always room for improvement, and we would certainly love to hear your thoughts and needs. ### 26. UXCam has been very instrumental in my job as a PM. It helps me easily investigate user issues **Rating:** 4.5/5.0 stars **Reviewed by:** Dan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about UXCam?** The user session feature that allows me see the user's experience **What do you dislike about UXCam?** Nothing really. All the features are useful **What problems is UXCam solving and how is that benefiting you?** It currently helps me watch user issues without making assumptions. The Heatmap feature is also very important to understand user interactions with my product ### 27. Great tool to analyze user behavior **Rating:** 4.5/5.0 stars **Reviewed by:** Nishtha A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about UXCam?** Features like Rage taps and crash report is very helpfull **What do you dislike about UXCam?** Take more time to see user session, somtines session not available **What problems is UXCam solving and how is that benefiting you?** Features like Rage taps and crash report is very helpfull to see user experience ### 28. Great! Helps me understand user behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about UXCam?** Ability to see what my customers are really doing. Research made easy **What do you dislike about UXCam?** I can't perform search by importing list of user at once. It is frustrating that I have to search one after the other **What problems is UXCam solving and how is that benefiting you?** UXCam is helping companies to understand their customers and how their product is being used. ### 29. UX CAM a necessary tool for growth **Rating:** 5.0/5.0 stars **Reviewed by:** Monica Alejandra C. | Especialista en experiencia de servicios digitales, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about UXCam?** The best thing about UX CAM is that it allows us to understand our users' behavior, customize the dashboards to answer business questions, and we have been accompanied by a wonderful team that understands our needs and helps us configure the tool properly. **What do you dislike about UXCam?** It's not something that I dislike as such, but I would like the peak usage hours to be presented more clearly from the overview section and to allow clicking for more details without the need to create additional dashboards. **What problems is UXCam solving and how is that benefiting you?** UXCAM is helping us understand how each customer segment behaves. Pideky, being a B2B app, needs to understand the purchasing behavior of businesses and how they relate to their manufacturer by understanding how they view the catalog, which products they add to the cart, and how frequently. We are achieving this with UX CAM. Additionally, it is very important for us to understand the role each of the brands we have available plays, and with this, develop action plans to improve results. With UX CAM, we are delivering valuable information to each of our internal clients, where once a month we share the performance of their brands in the app, how their customers buy, where we need to focus to make improvements, and it has allowed us to understand which flows are complex and need to be redesigned to create a frictionless path to purchase. ### 30. Key for understanding behavioral data **Rating:** 4.5/5.0 stars **Reviewed by:** Christine P. | Lead Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about UXCam?** UX Cam lets us look at app usage from so many different angles: heatmaps, drop off analysis, flows... Session video is the killer feature, but it's also kept me from having to 'reinvent the wheel' by building funnels and session flows from event data. **What do you dislike about UXCam?** I wish some things were easier to use, like filtering users to exclude internal testers. But these are pretty minor compared to the value we get from UXCam -- over all it's great. **What problems is UXCam solving and how is that benefiting you?** When we notice user data patterns we need to act on, we go straight to UX Cam to understand how these interactions really look. It's an invaluable tool for us. Plus, it was easy for our app team to integrate it to send our custom events and screens. ### 31. Great way to monitor our app utilization! **Rating:** 5.0/5.0 stars **Reviewed by:** Roque C. | User Experience Research Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about UXCam?** I love that I'm able to capture metrics and recordings in one place vs needing to use multiple apps, which makes it much easier to share insights and findings with my stakeholders. Our org has two apps and I'm able to quickly move between both to compare and contrast as needed, which is a huge time saver. My customer support team LOVES being able to easily monitor app version adoptions and identify which users need to be nudged to update to the latest and greatest version. I'm also super grateful that our UXCam rep is also amazingly responsive and proactive, which makes me feel like can explore features without feeling like I'm going to permanently ruin my data or setup somehow. **What do you dislike about UXCam?** It can sometimes be difficult to create custom events since it needs to be done on the backend with engineering vs doing it myself, but that's completely understandable given how the data is actually captured. **What problems is UXCam solving and how is that benefiting you?** Our apps are largely used in remote areas where we can rarely recruit users to conduct in-person analysis or attempt to troubleshoot issues. For the times that we need to quickly see how users are interacting with our app or identify a bug as it was reported, UXCam has been invaluable in helping us pin down usability issues as they've surfaced. It's painful to imagine the blindspots we had before we used UXCam! ### 32. Easy to implement with great insights automatically **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about UXCam?** UXCam was extremely easy to install with our tech stack. After release, it provided valuable insights immediately. They had helpful user metrics visible immediately on the dashboard without manually tracking that information. Great business insights and extremely easy to set up. **What do you dislike about UXCam?** They could be a little more transparent with their pricing model, but that is the only complaint I have so far. **What problems is UXCam solving and how is that benefiting you?** Out of the box it helped us understand our users by providing insights into: the devices used, what time users are more active, how quickly users adopt new versions, and much more. ### 33. A Must Have for all Mobile apps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about UXCam?** It's very important to listen to your users but it's even more important to watch how they actually use the app. The most important features for us are Session Recordings and Reverse Screen Flows. First, we determine where our users drop off and then watch all the sessions that lead to a drop-off. Just by doing that we were able to increase our user satisfaction rate in the Product-Market fit survey up to 368%. **What do you dislike about UXCam?** The only downside is the 1-year contract. I would be great to be able to pay monthly. If you're a self-funded startup at the product/market fit stage, it might be expensive for you. **What problems is UXCam solving and how is that benefiting you?** Every time we release a new app update it's very helpful to see how users interact with the app and if there are any bugs we missed, or if people click on what's clickable and if they click on what's not. Just by doing that we're able to release a new improved version within 2 weeks. ### 34. Great insight, customer service, and useability. **Rating:** 4.5/5.0 stars **Reviewed by:** Emily B. | Customer Service Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about UXCam?** UXCam is an awesome program. I like being able to check customer history to see where an error may have occurred and to better assist them when they call for support. **What do you dislike about UXCam?** I understand why names get changed, but it makes it so confusing and hard to match up. I'm glad I can search by Customer ID number, but that feels confusing too, because you have to search for it, you can't just see it in a list. **What problems is UXCam solving and how is that benefiting you?** We work with customers who are testing a new app. It's helpful to see how they use the app and where things are a bit harder for them. It let's us develop out product further with clear insight into the goods and bads of the app. ### 35. Best tools to help improve ui/ux experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about UXCam?** I like the heatmap and recording the most because I can get some insights regarding what users were doing with ease **What do you dislike about UXCam?** 1. Many times I found UXcam have a long loading time e.g., when using funnel, users with filters 2. Some properties I want to see are not in the heatmaps menu e.g., experiment ID 3. On heatmaps, I need to remove and select the gestures again and again when changing the screen to see the updated gesture on the next screen. It's not convenient. 4. I encountered a situation where I wanted to filter some gestures on the Session / Users features but it cannot select the particular gestures in the features e.g., I want to see the recording of users who visited home page and did zoom-in action (on a thumbnail banner) so I will be able to know what happened to them, what are they facing that they decide to zoom-in the thumbnail instead of view a larger banner pic **What problems is UXCam solving and how is that benefiting you?** Thanks to Valeria! She is very helpful, supportive and proactive. She has been helping us with everything from basic to advance like the audits report. I am very impressed with your work and that inspires me a lot for analyzing by using UXCam! ### 36. I love the fact that we can easily see how our end users are interacting with our software. **Rating:** 4.0/5.0 stars **Reviewed by:** Sara F. | Associate Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about UXCam?** We can easily identify pain points, or room for improvement within our software with the recordings. We can also monitor crashes and rage taps which helps as well. **What do you dislike about UXCam?** I wish there was a way to capture a true app crash, the instances where the app forcibly closed. I understand why, but not having that data can be problematic when diagnosing issues. **What problems is UXCam solving and how is that benefiting you?** This is allowing our Support team to better assist users when diagnosing bugs within the software or potential areas that would require additional end user training. ### 37. Eye Opening Customer Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about UXCam?** helped us see our application from a customer's perspective. No longer do product teams spend hours trying to explain issues to developers. Nowadays people just highlight bugs and send the videos to the respective tech teams for resolution **What do you dislike about UXCam?** We use tools like hot jar extensively for the website and all of them let us and an infinite number of team members however for some unknown reason Uxcam has decided to limit the number of logins you can have to the portal. This makes no sense and hampers productivity as it ends up with people having to share passwords etc. Come on Uxcam you want more users not less **What problems is UXCam solving and how is that benefiting you?** Mainly user interaction issues that we might not have realized while designing functionality. The other really useful thing is the ability to catch edge case bugs **Official Response from Valeria Doldan:** > How wonderful to read about your experience! There's nothing like stepping into your users' shoes to truly understand and empathize with their experience. I fully understand your problem with the accesses, we definitely want more users! Therefore, we are considering changes regarding the seats, and we would love to hear your thoughts. Could you please write to us at team@uxcam.com? ### 38. Has been very useful for what we used it for. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about UXCam?** I believe that the best feature is being able to put together segments. Very valuable to not have to waste time going through all of the filters I want to add over and over again. **What do you dislike about UXCam?** There are still some times that the program doesn't load properly or when typing in a search function, it doesn't search properly the first time. Also, the load time is a bit longer than I'd like. **What problems is UXCam solving and how is that benefiting you?** We used UXCam to find where users were having issues in the app, and also being able to look at users sessions and where they were running into issues o we no longer had to ask for screenshots and can diagnose the problem while eliminating the questions to users. ### 39. Very useful tool for us **Rating:** 5.0/5.0 stars **Reviewed by:** Adi Y. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2022 **What do you like best about UXCam?** UXCam allows us to get a deeper and closer look at our mobile app users' behavior. We already found some UX issues thanks to the session recording feature. They also provide very good and responsive customer support. **What do you dislike about UXCam?** 1. Our mobile app is also used while running in the background. UXCam sessions are limited only to when the app is in the foreground, and splits what we consider the same session into separated sessions every time the user moves the app to the background and back to the foreground. 2. Will be great to have it working on our web app as well. **What problems is UXCam solving and how is that benefiting you?** The experience and satisfaction of our end-users are our top priority, so being able to view session recordings and recognize UX issues and rage gestures is very valuable for us. ### 40. Use this solution if you don't mind huge delays in getting your data, or worse, simply loss of data **Rating:** 1.0/5.0 stars **Reviewed by:** Julian H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about UXCam?** Privacy-safe and efficient screen activity recording **What do you dislike about UXCam?** 1. Data loss! It kept losing sessions. No amount of support seemed to rectify it. 2. If the data wasn't lost, there could be sometimes huge delays (days) before sessions were uploaded to the server. 3. Not transparent on pricing, even when their free tier is very generous (5000 sessions, 500 recordings -- 5000 if you write a g2 review). First tier above free as a startup is > $3000/year. **Recommendations to others considering UXCam:** Consider smartlook -- hopefully they don't lose customer data. Disable session recording in your debug builds to avoid your free tier session recording quota be exhausted. You only need it in your builds that end users use. We wasted a lot of session recording quota on that. **What problems is UXCam solving and how is that benefiting you?** I want to capture how people use my app in the early stage of design -- what they click on, where they go, what they get stuck on. This kind of tool is best for when you're moving one step past 1:1 tests and want more general behaviour, starting from "many dozens". Hotjar was the tool I used before but it doesn't support native mobile, and native mobile analytics for other products is an "enterprise" feature that is very expensive. What's been useful is when one of our users says "this thing happened" -- we don't need to ask them to reproduce it, because uxcam recorded the session and we can just watch what happened. It's currently unclear how this will be practical at scale (1000+) and would be skeptical that the screen screen recordings in our public releases are practical due to performance, resource consumption and privacy considerations, but for those formative stages and for future segments testing new features, it's very very useful and because of this I allocated budget for it even as a young startup and it's a nontrivial cost. I think it'd be nice if they had a more sliding scale. ### 41. Great UI + Great performance **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Director of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2022 **What do you like best about UXCam?** UXCam integrated very easily into our React Native app pulling screen and event names from Segment, their UI is clean and easy to use, and the screen captures get uploaded quickly and with no noticeable user impact. **What do you dislike about UXCam?** When we'd upgraded to the latest version it had caused issues with blocking tap events on our pin screen but overall haven't noticed other issues and their support team has been very responsive. **What problems is UXCam solving and how is that benefiting you?** Helping inform design as well as troubleshoot production issues. ### 42. Great tool in the UXR toolkit **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about UXCam?** The ease of use, frankly. It was easy for our development team to implement and was easy for our UX team to start pulling insights and reports to share with our greater team. **What do you dislike about UXCam?** I find some of the UX slightly clunky and unintuitive, but it made sense once our lovely account manager walked us through everything. I do wish that you were able to filter on how many users viewed a screen or followed an exact flow via the Screen Flow functionality. **What problems is UXCam solving and how is that benefiting you?** Helping us understand the "what" and "why" users are doing things. Being able to see their screens and easily validate or invalidate our assumptions (quickly) is incredible. ### 43. The best tool in the market for UX analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Azain T. | Manager Digital Distribution, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about UXCam?** The best features include Heat Maps, User behavior pattern analysis with the help of Rage Taps, as well as the ability to gauge app crashes and be able to analyze the video recordings of the user sessions. Customer pain points can be addressed excellently, and the whole process is fantastic! **What do you dislike about UXCam?** The loading time in case the date filters inserted for a more extended range takes a lot of time for the data to load. This causes user frustration since the results get populated after a long time. **Recommendations to others considering UXCam:** Rage Taps is one feature that is not available on any other platform. This is a hugely helpful feature that can improve your user experience multifold by allowing you to identify areas that were previously invisible in your analysis. **What problems is UXCam solving and how is that benefiting you?** Customer Journey Optimization is one of the critical areas we have solved with UXCAM. Also, with the help of rage taps, we understood the customer touchpoints in which the app responded poorly. This allowed us to optimize the app code and make it simpler for our customers. ### 44. Using UXCam in financial **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about UXCam?** We use UXCam on financial context. It's very useful so we can analyse how our product is being used without compromise people's personal data with UXCam's feature of hiding specific data and input fields. **What do you dislike about UXCam?** We use React Native in our app, the UXCam is not very optimized to give us the best recording and we often face some bugs. **What problems is UXCam solving and how is that benefiting you?** UXCam offers recordings of user's screens while navigating on your app. This is more precious (but not replaces) than usability tests because you see the trutly behavior. ### 45. I really appreciate the XCAM software which allows me to better understand users. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about UXCam?** What I prefer is being able to view user sessions which helps me a lot in my work. The possibility of reading the keys on which users press makes it possible to better understand their journey. **What do you dislike about UXCam?** I find the part "Overview" very interesting and comprehensive, but the graphs are not easy to read. Displaying a learn more button or displaying a legend would make these graphs easier to understand. The choice of the type of diagram could also be a solution to improve the reading of these graphs which contain key information. **What problems is UXCam solving and how is that benefiting you?** UXCam allows me to get to know my users, and their user journey on the application and helps me to detect bugs. The display of "rage gestures" helps me understand the constraints and frustrating events during their journey. ### 46. Insights I thought I would never get **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about UXCam?** The most helpful aspect of UXCam is the sessions they provide you with. In a world of android based software being able to see what our users are doing (whilst keeping their information secure) is something anyone within the product teams can use **What do you dislike about UXCam?** The interface could be a bit cleaner, it does seem a little dated in a world like this. **What problems is UXCam solving and how is that benefiting you?** Theyre solving our ability to see what our users are doing first hand ### 47. A must have for every user facing company **Rating:** 5.0/5.0 stars **Reviewed by:** Aman A. | product owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about UXCam?** Session break ups using various screen names **What do you dislike about UXCam?** At times I am not able to log in. Or I am logged out forcefully. (Not sure if network congestion causes this) **What problems is UXCam solving and how is that benefiting you?** Analyzing user choices in terms of their clicks and screens navigation. ### 48. My Reviews for UX Cam after using it for more than 6 months **Rating:** 5.0/5.0 stars **Reviewed by:** Khemesh T. | Product Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about UXCam?** It has better results and is easy to use. It has very useful filters to filter out the data UX cam is easy to implement UX Support team is really proactive and helpful. **What do you dislike about UXCam?** I don't not see much of dislikes of yet. as I really have amazing experience so far with UX cam and as well as with UX support team. So no dislike as of yet from my side. **Recommendations to others considering UXCam:** Amazing tool for app. **What problems is UXCam solving and how is that benefiting you?** Helps me to understand how to improve my app customer exp by looking at sessions and it also provides me with user logs which make our dev teamwork easy. It also has a details dashboard which helps in decision making ### 49. Find the issues you didn't know how to measure! **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy K. | VP of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2021 **What do you like best about UXCam?** UXCam has helped us easily see complete user journeys and track down problems in key funnels and spot issues or differences in user behavior that we would have never known to expect. I've also been really impressed with their customer support. They're always just a slack ping away and have quickly talked us through any concerns that have come up. **What do you dislike about UXCam?** It sometimes takes a while for recordings to come in. We can see the high-level session metadata, but can't watch the user recording to see the level of detail we need in all cases. I also see that we're spending up quite a lot of our sessions on really short, insignificant sessions. It'd be nice to be able to exclude those from our session quota. **Recommendations to others considering UXCam:** At least test out the trial and see what you can find in some onboarding funnel recordings. It was pretty illuminating to watch how users actually navigate the app in failure cases! **What problems is UXCam solving and how is that benefiting you?** We've solved tons of issues with UXCam! In particular, it really helped us simplify our onboarding funnel by showing us slow paths that some users were falling down, rather than our optimal user journey. It's also helped us catch several critical bugs where we just couldn't tell from our analytics or logs why users were dropping off at certain points in the funnel. In a couple cases, buttons weren't working properly or were cut off the screen on small devices. I don't know how we would have found solutions to those kinds of bugs without UXCam. ### 50. Amazing!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas D. | Lead Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about UXCam?** The possibility of using funnels, events and the recordings **What do you dislike about UXCam?** It's not easy to export Data, altough i can manipulate the information. **What problems is UXCam solving and how is that benefiting you?** Solving the discovery problem for me, because now i can see my users and take some insights. ## UXCam Discussions - [What is UXCam used for?](https://www.g2.com/discussions/what-is-uxcam-used-for) - 1 comment - [View UXCam pricing details and edition comparison](https://www.g2.com/products/uxcam/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+07%3A32%3A49+-0500&secure%5Bsession_id%5D=f0489cc4-ee51-473c-bc91-19ba2d427fce&secure%5Btoken%5D=d05911741f9eee5158642c47257ef55bd0c5d62f733d4a19060ee647162b57df&format=llm_user) ## UXCam Features **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Crash Monitoring** - Constant Monitoring - Timely Alerts - User Reports and Feedback **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Crash Data** - Report Generation - Crash Solutions - Analytics **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Variation Testing** - A/B Testing - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top UXCam Alternatives - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)