--- title: UserVoice Reviews meta_title: 'UserVoice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 243 reviews by the users' company size, role or industry to find out how UserVoice works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 243 scale: '5' date_modified: '2026-08-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserVoice Reviews **Vendor:** UserVoice **Category:** [Idea Management Software](https://www.g2.com/categories/idea-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 243 ## About UserVoice UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued. ## UserVoice Pros & Cons **What users like:** - Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. (10 reviews) - Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. (8 reviews) - Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. (7 reviews) - Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. (6 reviews) - Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. (6 reviews) - Users value the **intuitive idea management** features of UserVoice, enhancing feedback collection and boosting user engagement effectively. (6 reviews) - Features (5 reviews) - Users find UserVoice to be **intuitive and easy to navigate** , making it accessible for all technical skill levels. (5 reviews) - User Interface (5 reviews) - Customer Insights (4 reviews) **What users dislike:** - Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. (3 reviews) - Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. (2 reviews) - Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. (2 reviews) - Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. (2 reviews) - Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. (2 reviews) - Users express a need for **limited reporting** and analytics capabilities, impacting their ability to generate insights effectively. (2 reviews) - Users find **navigation difficult** in UserVoice, especially when managing large product portfolios and ideas. (2 reviews) - Users find the **search difficulty** in UserVoice challenging, especially when dealing with a large portfolio of ideas. (2 reviews) - Steep Learning Curve (2 reviews) - Bug Issues (1 reviews) ## UserVoice Discussions - [What is UserVoice used for?](https://www.g2.com/discussions/what-is-uservoice-used-for) - [View UserVoice pricing details and edition comparison](https://www.g2.com/products/uservoice/reviews?locale=fr&page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A22%3A47+-0500&secure%5Bsession_id%5D=49ebad0c-d394-4f7f-8b3f-ee87452e0c57&secure%5Btoken%5D=27b30a6cc91d5a7dc3152d46e50393295123ea3dec0d5d1ad6041a740cea267d&format=llm_user) ## UserVoice Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Functionality** - Integration - Code Analysis - Vulnerability Checks - Static Analysis - Project Management - Repository Management - Issue Management - Workflow Management - Assignment Management - Change Management - Testing/QA Management - Application Management **Management** - Team Collaboration - Access Control - Data Security **Feedback** - Ranking - Commenting **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - Generative AI **Agentic AI - Decision-Making** - Autonomous Task Execution **Additional Functionality** - Third-Party Integrations - Customizable Dashboard - Historical Trend Analysis - "What If" Scenarios - Customizable Reports - Drag & Drop - Real-Time Data - Functions/Calculations - Statistical Simulation - Self Service Data Preparation - Predictive Analytics - Generative AI - AI Copilot - Data Visualization - Reporting & Statistics - For Healthcare - Key Performance Indicators - Planning Tools - Monte Carlo Simulation - Multi-Channel Data Collection - KPI Monitoring - Data Source Connectors - Forecasting - Alerts/Notifications - Data Import/Export - Real-Time Analytics - Decision Tree - Data Analysis Tools - Modeling & Simulation - Trend Analysis - Dashboard - Visual Analytics - Performance Metrics - AI/Machine Learning - Data Replication **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Communication** - Wiki Documentation - Customer Ideation - NPS of Customers **Management** - Version Control - Task Progress Tracking - Issue Tracking - Activity Tracking - Bug Tracking **Functionality** - Sentiment Analysis - Tagging - Integrations **Idea Sources** - External Idea Generation - Internal Idea Generation **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Additional Functionality** - Code Review - Access Controls/Permissions - Audit Trail - Rules-Based Workflow - API - Visual Analytics - Two-Factor Authentication - Bug/Issue Capture - Custom Development - Backup and Recovery - Multiple Programming Languages Supported - Security Testing - Authentication - Alerts/Notifications - Collaborative Development - Generative AI - Performance Monitoring - Search/Filter - Content Library - Encryption - Vulnerability Scanning - Wiki - Reporting/Analytics - AI Copilot **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Planning** - Kanban Board - Custom Workflows - Projections - Prioritization **Idea Collection** - Forums - Suggestion Box **Feedback Sources** - Social Media - Customer Service Channels **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security - System Monitoring - SSL Security - GPS **Workflow Management** - Team Scorecard - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Integrations** - Project Planning - Strategic Planning **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Additional Functionality** - Tagging - Projections - Approval Workflow - Document Management - Customizable Branding - Ideation - Status Tracking - Activity Dashboard - Data Security - Workflow Management - Project Tracking - Ratings/Reviews - Customizable Templates - Real-Time Analytics - Communication Management - AI Copilot - Task Progress Tracking - Activity Tracking - Whiteboard - Real-Time Notifications - Document Storage - Task Management - Trend Analysis - Content Management - Reporting & Statistics - Surveys & Feedback - Crowdsourcing - Innovation Management - Feedback Management - Activity/News Feed - Idea Collection - Real-Time Data - Mind Maps - Single Sign On - Real-Time Updates - Email Management - Collaboration Tools - Prioritization - Alerts/Notifications - API - Commenting/Notes - Data Visualization - Brainstorming - Drag & Drop - Search/Filter - Polls/Voting - Generative AI - Template Management - Archiving & Retention - Data Import/Export - Role-Based Permissions - Progress Tracking - Mobile Access - SSL Security - Idea Development - Engagement Tracking - Chat/Messaging - Configurable Workflow ## Top UserVoice Alternatives - [Canny](https://www.g2.com/products/canny/reviews) - 4.5/5.0 (107 reviews) - [Aha!](https://www.g2.com/products/aha/reviews) - 4.4/5.0 (357 reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.3/5.0 (249 reviews)