--- title: UserVoice Reviews meta\_title: 'UserVoice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how UserVoice works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### UserVoice Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. [(10 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619670&qs=pros-and-cons#reviews) Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. [(8 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619361&qs=pros-and-cons#reviews) Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. [(7 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619590&qs=pros-and-cons#reviews) Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. [(6 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619906&qs=pros-and-cons#reviews) Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. [(6 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619383&qs=pros-and-cons#reviews) Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. [(3 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619766&qs=pros-and-cons#reviews) Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980887&qs=pros-and-cons#reviews) Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980944&qs=pros-and-cons#reviews) Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619961&qs=pros-and-cons#reviews) Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619635&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UserVoice ##### 1. Feedback Management Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. [ See 10 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619670&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ##### 2. Ease of Use Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. [ See 8 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619361&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you like about UserVoice? UserVoice beings centralized feedback, which we get from multiple sources including internal teams, public forums app widgets, among others UserVoic ##### 3. Feedback Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. [ See 7 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619590&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ##### 4. Customer Support Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. [ See 6 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619906&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "We use it every day to stay in tune with our users" What do you like about UserVoice? UserVoice is a super handy tool we use every day to understand what our users need and prioritize what to work on next. It’s easy to use and makes it ##### 5. Helpful Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. [ See 6 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619383&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you like about UserVoice? UserVoice beings centralized feedback, which we get from multiple sources including internal teams, public forums app widgets, among others UserVoic ### 5 Cons or Disadvantages of UserVoice ##### 1. Lack of Features Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. [ See 3 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619766&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "An Outstanding Customer-Centric Solution" What do you dislike about UserVoice? I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks int ![Dan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan T.") DT Dan T. Enterprise (\> 1000 emp.) 4.5/5 "Great platform for unbiased Customer Feedback" What do you dislike about UserVoice? We would like to see greater reporting and analytics capabilities, perhaps with the option to feed key usage details into a data lake so that we can g ##### 2. Complex Usability Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980887&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you dislike about UserVoice? It's a more complex system under the hood. There's a lot of information you need to understand and generate so that it can collect the most accurate f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "an easy to integrate tool that is completely user friendly." What do you dislike about UserVoice? though there is some complexity of some of its advanced features and some occasional technical issues. It can likely happen to let us the issues bette ##### 3. Expensive Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980944&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you dislike about UserVoice? UswrVoice is pricey, and even on light users, the vendor fails to reduce the cost The program has issues with duplicate feedback, which sometimes th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "UserVoice streamlined our feedback process and improved customer satisfaction." What do you dislike about UserVoice? While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for ##### 4. Idea Duplication Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619961&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you dislike about UserVoice? UswrVoice is pricey, and even on light users, the vendor fails to reduce the cost The program has issues with duplicate feedback, which sometimes th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "An Outstanding Customer-Centric Solution" What do you dislike about UserVoice? I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks int ##### 5. Learning Curve Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619635&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you dislike about UserVoice? It's a more complex system under the hood. There's a lot of information you need to understand and generate so that it can collect the most accurate f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "UserVoice streamlined our feedback process and improved customer satisfaction." What do you dislike about UserVoice? While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for ![Nancy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nancy P.") NP Nancy P. Customer Success Manager Mid-Market (51-1000 emp.) 1/11/2023 "UserVoice makes sharing feedback easier" 5/5 What do you like best about UserVoice? - Submitting ideas, whether they come from my own usage of the product or as feedback from the customers - Voting for ideas submitted by other colleagues - Searching for ideas so I don't duplicate them, but instead vote for them Review collected by and hosted on G2.com. What do you dislike about UserVoice? Nothing comes to mind. The tool as it is is super helpful and easy to use. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? - The product team can prioritize future releases based on the feedback submitter on UserVoice, removing a lot of the back and forth we would have without this tool. - It saves me time when submitting feedback from customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/11/2023 "Great way to manage and view product feedback and roadmap!" 4.5/5 What do you like best about UserVoice? As someone in a customer facing role, Uservoice helps me easily log feature requests and view other comments regarding the request. Additionally, any internal notes by our product/engineering team are also logged in the request, which helps tremendously in understanding any status changes in the request. Review collected by and hosted on G2.com. What do you dislike about UserVoice? The Chrom extension is okay - at times the email address identification from emails doesn't work and I wish you could view the UV request in a separate window before you actually log the request on behalf a client. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? aggregating product feedback requests and creating an central internal forum regarding feature requests and consideration to add them to our product roadmap. also the ability to review the business impact based on the revenue value of customers who are requesting any given feature. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kaylee C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaylee C.") KC Kaylee C. Account Executive Mid-Market (51-1000 emp.) 3/6/2023 "UserVoice Rating" 5/5 What do you like best about UserVoice? It is super easy to share customer feedback with our product team so they can continue to develop our product to the best of its capabilities! Review collected by and hosted on G2.com. What do you dislike about UserVoice? Sometimes it can be difficult to understand how our product team is digesting the ideas we are sharing, but that is more of an internal issue Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Sharing customer feedback given in sales product demos with our product team so we can win more deals Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kawaljeet S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kawaljeet S.") KS Kawaljeet S. Director of Operations Small-Business (50 or fewer emp.) 3/1/2023 "Uservoice for a SaaS company - Highly recommended" 5/5 What do you like best about UserVoice? We use uservoice to share feedback, insights, ideas and report bugs. The best part about uservoice is that it's handy, easy to use and can be learned by anyone. Review collected by and hosted on G2.com. What do you dislike about UserVoice? Nothing to dislike. Just a suggestion to include more tutorials about getting logged in to uservoice on different browsers and how to add them on bookmark so as everyone can access it with different browsers. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Uservoice enables us to assemble all the feedback from different users, categorize them into functions and headers and then plan accordingly. It helps us in taking decision on what is the highest priority using analytics which enables us to deliver sprints in a better way. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Danielle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle C.") DC Danielle C. Customer Success Manager Mid-Market (51-1000 emp.) 1/11/2023 "Great for getting ideas out across the company!" 5/5 What do you like best about UserVoice? It's really helpful when someone has good feedback on our product and can be used to reach out across the company. Being able to upvote to prioritize each feedback item also helps to get things done! Review collected by and hosted on G2.com. What do you dislike about UserVoice? I honestly do not think there are any downsides to using UserVoice. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? When customers have a good idea, we can throw it in UserVoice and others across the company can see that as well, so it is a really productive way to figure out where everyone thinks we should be focusing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lauren B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren B.") LB Lauren B. Reporting and data analyst Mid-Market (51-1000 emp.) 2/28/2023 "Easy to use for customers and for review" 4.5/5 What do you like best about UserVoice? It allows an easy to use interface where we can review, analyze, and start implementing customer feedback, improvements, and ideas. I haven't used competitor software but have enjoyed using UserVoice's admin platform. Review collected by and hosted on G2.com. What do you dislike about UserVoice? I wish there were more options for creating screens for ideas/feedback. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? It is helping me personal improve the reports we put out in hopes of meeting customer needs/expectations. It helps me identify issues I would not have otherwise noticed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Angelique H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angelique H.") AH Angelique H. Customer Success Manager Enterprise (\> 1000 emp.) 1/11/2023 "So Helpful!" 5/5 What do you like best about UserVoice? We use UserVoice on a daily basis around here to capture what our clients are looking for, what they would like to see us develop next within the platform, and for us as a SaaS Co to extrapolate that data to use. Review collected by and hosted on G2.com. What do you dislike about UserVoice? I havent found anything that I dont like about UserVoice! And we as a company must love it, as we've been using it for years! Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? UV captures what our clients want, also allows us to note back to our clients what will be slated for development next, or is being put on the back burner for the meantime. UV also allows us to segment our information across each of the tools within the platform. We love it and rely on the data it captures from our clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Motoaki N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Motoaki N.") MN Motoaki N. Enterprise (\> 1000 emp.) 3/1/2023 "Easy to share my idea and find other people's idea" 5/5 What do you like best about UserVoice? I can easily share my idea. I can easily find other people's idea. And I can easily vote on idea. If good ideas are found, collecting votes will be a force for improvement. Review collected by and hosted on G2.com. What do you dislike about UserVoice? It would be nice if UserVoice could automatically merge similar ideas so that the voting is not so dispersed. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Features that do not yet exist in the product can be improved by collecting votes from users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 1/11/2023 "Super valuable resource for customer input!" 5/5 What do you like best about UserVoice? Uservoice has been valuable to our company because we get the opportunity to hear the amazing ideas and feedback from our customers. We have a lot of products and features, and Uservoice enables us to hear from our customers directly, poke holes in our experience, find blindspots, and really understand their workflows. Review collected by and hosted on G2.com. What do you dislike about UserVoice? I guess the downsides of its robustness and featureset is that there still is a learning curve to navigate around the product. Over time we get used to it, but it just takes some experience. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? UserVoice has been able to help us be more empathetic to our users and really dig into their thoughts and workflows. It allows us to also track over time when and how often some issues are addressed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ashley B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley B.") AB Ashley B. Enterprise (\> 1000 emp.) 2/21/2023 "Great platform to provide feedback" 5/5 What do you like best about UserVoice? It's very user friendly and has a lot of actions you can take Review collected by and hosted on G2.com. What do you dislike about UserVoice? Nothing I dislike so far. It would be nice if we could reply to an admin who responds to a post if their answer is not correct anymore Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? It allows us to provide feedback to our developers on client needs and wants for the product we provide Review collected by and hosted on G2.com. 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