--- title: UserVoice Reviews meta_title: 'UserVoice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 243 reviews by the users' company size, role or industry to find out how UserVoice works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 243 scale: '5' date_modified: '2026-09-28' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # UserVoice Reviews **Vendor:** UserVoice **Category:** [Idea Management Software](https://www.g2.com/categories/idea-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 243 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About UserVoice UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued. ## UserVoice Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find **feedback management** in UserVoice exceptional, enabling tailored solutions that enhance customer satisfaction and loyalty. (10 reviews) - Users value the **ease of use** of UserVoice, noting its intuitive interface and seamless navigation for all users. (8 reviews) - Users value the **powerful features** of UserVoice for effectively capturing and managing customer feedback to enhance satisfaction. (7 reviews) - Users commend the **helpful and supportive customer support** of UserVoice, enhancing their overall experience and satisfaction. (6 reviews) - Users value the **robust features** of UserVoice for effectively managing customer feedback and enhancing satisfaction. (6 reviews) - Users value the **intuitive idea management** features of UserVoice, enhancing feedback collection and boosting user engagement effectively. (6 reviews) - Features (5 reviews) - Users find UserVoice to be **intuitive and easy to navigate** , making it accessible for all technical skill levels. (5 reviews) - User Interface (5 reviews) - Customer Insights (4 reviews) **What users dislike:** - Users find a **lack of features** in UserVoice, especially regarding integration, reporting, and customization options. (3 reviews) - Users find the **complex usability** of UserVoice challenging, requiring significant understanding to effectively gather feedback. (2 reviews) - Users find UserVoice to be **expensive** , particularly for smaller organizations facing high costs without significant discounts. (2 reviews) - Users are frustrated with **duplicate feedback issues** in UserVoice that distort insights and hinder effective idea tracking. (2 reviews) - Users find the **learning curve steep** for new users due to the system's complexity and required understanding. (2 reviews) - Users express a need for **limited reporting** and analytics capabilities, impacting their ability to generate insights effectively. (2 reviews) - Users find **navigation difficult** in UserVoice, especially when managing large product portfolios and ideas. (2 reviews) - Users find the **search difficulty** in UserVoice challenging, especially when dealing with a large portfolio of ideas. (2 reviews) - Steep Learning Curve (2 reviews) - Bug Issues (1 reviews) ## UserVoice Reviews ### 1. Great way to see what your users are interested in **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 11, 2020 **What do you like best about UserVoice?** UserVoice is easy to navigate and use. It's very easy to see what ideas are most liked. **What do you dislike about UserVoice?** I've been using UserVoice for a few years and haven't found any real issues so far. **What problems is UserVoice solving and how is that benefiting you?** It helps surface features that users want and allows them to see just how popular their request is. ### 2. Customer-obsessed tech company uses UserVoice religiously **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** I like how it integrates with Salesforce **What do you dislike about UserVoice?** There is a current issue where we cannot access in Salesforce, but UV is on it! **What problems is UserVoice solving and how is that benefiting you?** Being able to track customer requests and ideas, prioritize them to our product team, and provide customers with a dashboard to submit ideas, upvote existing ideas, and subscribe to status updates ### 3. UserVoice helps aggregate and organize user feedback easily and in one place **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** UserVoice helps aggregate and organize user feedback easily and in one place **What do you dislike about UserVoice?** It doesn't easily allow you to bring past feature requests in **What problems is UserVoice solving and how is that benefiting you?** Solving having lots of different places for feature requests, having multiple similar feature requests, and not having a way to see what are the most important requests ### 4. 2020 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** It is intuitive to use and easy to deploy. **What do you dislike about UserVoice?** I wish it was easier to pick and choose which forums specific users can access. Both internal and customers. **What problems is UserVoice solving and how is that benefiting you?** More customer engagement and a centralized system for evaluating requests and making data driven decisions on priority. ### 5. Uservoice as a Product Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 04, 2020 **What do you like best about UserVoice?** The interface is easy to customize and rank ideas **What do you dislike about UserVoice?** I wish there was more functionality for trends **What problems is UserVoice solving and how is that benefiting you?** We are trying to give our customers, and customer facing teams a voice. It's great to have a place to point people and allow them to track ideas ### 6. Great for internal and external feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** The ease of capturing external user feedback and ideas. **What do you dislike about UserVoice?** Some of the mapping between ideas and boards could be improved. **What problems is UserVoice solving and how is that benefiting you?** We are able to improve our application based on user responses and supply updates for those who voted. ### 7. greatly facilitates logging user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** ability to connect to Cases in microsoft crm **What do you dislike about UserVoice?** it doesn't always find the customer associated with the case. it's intermittent. **What problems is UserVoice solving and how is that benefiting you?** logging feedback from support cases. easier access to user opinions ### 8. Great tool for product feedback control with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo B. | Head of Development (SharePoint and Web CMS), Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 03, 2019 **What do you like best about UserVoice?** UserVoice is really easy to understand for our end users, they get straight into it an deliver feedback which causes very light friction for adoption. From a pricing point of view we find it very balanced for a small/medium size company like us which helped to make the decision of using this tool initially. Customer support is also great, responsive and adapting to our schedule without issues on regular basis. **What do you dislike about UserVoice?** The admin side of things although is quite complete sometimes feels a bit crowded and navigation a bit confusing, I would change navigation to become slightly more intuitive in a top bar including text not just icons. **Recommendations to others considering UserVoice:** Make sure you put in place a proper team dedicated to helping adopting UserVoice in your company (following instructions from their customer success managers), that will make much smoother your implementation of UserVoice and will help championing more people inside the team. **What problems is UserVoice solving and how is that benefiting you?** Product feedback control is the main thing we are solving here as we used to have no specific tool for this. Before we used Microsoft Teams and channels to manage this feedback which was messy and difficult to manage. After the adoption of UserVoice as our only feedback tool we are stopping to have duplicated feedback as It enables users to find easily if there are duplicates before posting feedback making handy to vote for those things you are interested in being promoted as features of the product as well. ### 9. UserVoice is a great to communicate your ideas across the team and keeping track of each idea **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak C. | Chief Operating Officer, Computer Games, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 02, 2019 **What do you like best about UserVoice?** The UserVoice library makes it really easy to automate a lot of the workflows. We auto generate work items based on ideas on the UserVoice forums and the library is really useful and simple to implement. **What do you dislike about UserVoice?** The overall UI can be a lot more cleaner and modern looking. I'm picky over design since it doesn't look appealing to use but is extremely functional. **What problems is UserVoice solving and how is that benefiting you?** We have a lot of ideas from a lot of different people in the studio. We want to ensure everyone is heard. UV is a great platform to just do that and helps organize everything in one place. We have been utilizing this platform to communicate any issues that don't get communicated through work items. Example a bug that has been sitting in the backlog for ages and has been ignored. If it comes to UV, we prioritize it based on the number of votes. ### 10. A great solution to let your customers see and contribute to a roadmap **Rating:** 4.5/5.0 stars **Reviewed by:** Peter H. | Business Productivity Consultant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 02, 2019 **What do you like best about UserVoice?** The best thing about UserVoice above previous feedback systems is that users can see what requests/feedback others have already submitted and vote on them rather than creating duplicate queries in a traditional support system. People feel like they have much more input into future updates and seeing other people have the same idea helps build community. **What do you dislike about UserVoice?** I'm not sure what to write here - up until recently I would have said the interface feel a little out of date but now you've updated it. I'm sure it's not perfect but not sure what improvement I would ask for at this stage. **What problems is UserVoice solving and how is that benefiting you?** Collect and consolidate feedback in one go while simultaneously informing users whether we are going to deal with their requests and if so how and when. ### 11. UserVoice Review. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 22, 2020 **What do you like best about UserVoice?** A great option regarding user voice would be that it evolves through experience which response for all the recipients to work more efficiently after a client. **What do you dislike about UserVoice?** The early learning duration is a concern and therefore is determined by a recipient **What problems is UserVoice solving and how is that benefiting you?** I myself have been actually training it through a wider spread to facilitate consistent eventual use. ### 12. Great Tool for UX Research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 09, 2019 **What do you like best about UserVoice?** Being able to see the pain points of our users first hand allows us to understand where to invest time for UX research. This allows us to better align our research efforts to our organization's product roadmap and show our value in addition to improving the experience for our users. **What do you dislike about UserVoice?** I would love to see more interactive tools for us to collaborate with our users and reach out to them in specific parts of our application. I would like to be able to invite users to join us for surveys and studies related to the problem areas. Similar to an NPS popup that is already available, it would be nice to create targeted messages, quick surveys, and invitations for our users. **Recommendations to others considering UserVoice:** Great tool for capturing feedback, understanding what users need, and ability to see who made comments and suggestions that enable teams to follow up with users. **What problems is UserVoice solving and how is that benefiting you?** We use the tool for UX research and recruiting. Being able to see who voices concerns allows us to contact those specific people for further study. ### 13. Simple and useful idea **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 02, 2019 **What do you like best about UserVoice?** It's simple and clear and a great way to get customer feedback. Having this in a central store where customers/users can search ideas and up vote those that already exists help prioritize features and fixes more easily, allowing us to be more agile. **What do you dislike about UserVoice?** The hardest part when using this system is not so much with the system itself but instead with the culture around giving and receiving feedback. You want your customer to feel like their voice has been heard and often times if a feature request has been up-voted but has not been acted up on some months, others will be less likely to up-vote it or comment on it because they may feel "What's the point?" It would be great if there were easier ways to have an ongoing dialogue through the system besides having tags that just say "In progress" or "in review" so that customers really feel like when they've upvoted their voice is being heard. **What problems is UserVoice solving and how is that benefiting you?** Right now we are simply using it to get feedback on which features are most important to users. Having this centralized, public view of those asks allows any customer using our product to see what other customers see as a high priority. ### 14. Review of UserVoice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2019 **What do you like best about UserVoice?** Concept. This is something that helps in tracking customer issues easily. This includes the number of users facing a particular issue or the number of users that are interested in a new feature. Great tool that can be used in product planning. **What do you dislike about UserVoice?** Interface. Looks weird and complicated. Can do better. Should move to a better and clean UI. Also, file upload feature is missing for a user. It becomes complicated and cumbersome for us to handle cases where new file uploads are required. **Recommendations to others considering UserVoice:** It is a great tool to be used in your regular product planning as it gives insight on the customer's need. **What problems is UserVoice solving and how is that benefiting you?** Visibility of issues. It is easy to understand what issues users are facing and what new features users are demanding. This data can be used in a great way in regular product planning. ### 15. A very decent program with great support **Rating:** 4.5/5.0 stars **Reviewed by:** Sam K. | Marketing Associate, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2019 **What do you like best about UserVoice?** UserVoice is a comprehensive program with many great attributes that we are using across most of our products and plan to use across all in the coming months. **What do you dislike about UserVoice?** The inability to moderate individual forums. No archiving unless an 'archive forum' is created. And there needs to be better grouping / naming in the moderation queue. **What problems is UserVoice solving and how is that benefiting you?** Nick Papcun has been fantastic at working with myself and the team to realise ways to manage our UV account and harness the program for our business needs. Many thanks to him! ### 16. Nice tool **Rating:** 4.5/5.0 stars **Reviewed by:** Priyanka J. | Software Tester, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 09, 2019 **What do you like best about UserVoice?** Auto mails on any updates for the posts. Also, the status in user voice are good. **What do you dislike about UserVoice?** Unable to attach the files using uservoice for sharing purpose. **Recommendations to others considering UserVoice:** Use user voice for tracking your customer issues. It is a nice tool and can be used at multiple places. Its dashboard is very nice and very user friendly. **What problems is UserVoice solving and how is that benefiting you?** I am getting regular feedbacks from the customer regarding my produce using uservoice. ### 17. Helps bridging the biggest gap in Product Development - The Feedback Loop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 03, 2019 **What do you like best about UserVoice?** The tool is incredibly simple and intuitive to use as a consumer and super simple to administer, manage and use. I think it is also well priced for the value that it helps unlock. **What do you dislike about UserVoice?** I wish there was an enterprise offering of the product where the enterprise can signup just once and use for multiple product lines in the company. It currently requires separate contacts for separate products. **What problems is UserVoice solving and how is that benefiting you?** We needed a way to capture feedback at scale to make sure we are iterating on our products quickly. UserVoice allows us to do this ### 18. One good platform to resolve customer issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about UserVoice?** - Option to get resolved queries - Merge similar issues so all users can be updated at once - Transparency to users - Users can get continuous updates on their requests - User friendly **What do you dislike about UserVoice?** Report and dashboard section can be improved Expensive **Recommendations to others considering UserVoice:** User friendly **What problems is UserVoice solving and how is that benefiting you?** Able to prioritize customer issues based on user asks ### 19. Really good experience **Rating:** 4.5/5.0 stars **Reviewed by:** davide c. | developer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 10, 2019 **What do you like best about UserVoice?** I appreciate the overall experience of the web site, it's easy to follow the discussion about each request **What do you dislike about UserVoice?** nothing in particular, it do its job in a good way **What problems is UserVoice solving and how is that benefiting you?** We are using it to listen to customers requests and understand what they need more from our system ### 20. A good tool to communicate software bugs and have customers submit enhancement ideas. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 03, 2019 **What do you like best about UserVoice?** The integration with Azure DevOps is my favorite. It allows me to show customers bugs that have been created in Azure and update them when statuses have changed. It also helps with researching to make connections with what is in UserVoice to Azure Dev Ops. **What do you dislike about UserVoice?** I wish there was a smoother way to integrate Zendesk. Zendesk has an easy integration to link UserVoice ideas but no way to create a ticket in UserVoice without utilizing an API. **Recommendations to others considering UserVoice:** I highly recommend UserVoice for anyone in the software development industry. **What problems is UserVoice solving and how is that benefiting you?** Providing a public interface to showcase bugs and workarounds as well as a location for customers to submit enhancements ideas. The ideas submitted into UserVoice weigh heavily on what is placed in the next release. ### 21. Good user experience with lots of potential for innovation **Rating:** 4.5/5.0 stars **Reviewed by:** Lily B. | Feedback Management Specialist, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 26, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about UserVoice?** UserVoice has a pretty good user experience overall however, there are always improvements to be made. I love how willing UserVoice is to work with us to solve problems surrounding feedback collection at our company. I feel we have developed a partnership with the team at UserVoice that allows us to be candid with our feedback on the product and in turn, we see improvements to the tool that directly impact our experience. UserVoice has a lot of great updates on the horizon and I love how they include us in the conversations that shape these improvements. **What do you dislike about UserVoice?** Custom reporting needs a lot of work. We house so much important information in UserVoice but it becomes a pain to analyze when we have to employ the use of a third-party reporting program. Would love to see more custom reporting and user session reporting in the future. **What problems is UserVoice solving and how is that benefiting you?** UserVoice provides us with a central hub to track the majority of our user feedback. It's super helpful that we can access feedback coming directly from users, as well as feedback captured through the Contributor function by our internal teams on behalf of our user all in one place. UserVoice also provides us with an easy way to update interested users on new feature releases and innovation. We also use UserVoice to locate more clients willing to participate in discovery discussions and beta testing. ### 22. A simple and efficient way to gather and display feedback to our users **Rating:** 3.5/5.0 stars **Reviewed by:** Sandrine M. | User Research Specialist (for ShareGate), Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 04, 2019 **What do you like best about UserVoice?** - The clear display of suggestions and ability to tag them. - UI, yet I think the classification could be improved a bit. **What do you dislike about UserVoice?** Multiple screens with information that would be beneficial to have in one view Also, it would be awesome to have an integration with Jira from Atlassian. Your roadmap function is a great idea, yet we already have it in Jira. I would love to be able to integrate Jira item #s in suggestions and have them visible to users (or at least UV admins), so we could be able to track much more easily the different requests and suggestions. **What problems is UserVoice solving and how is that benefiting you?** Collecting feedback from users and displaying it to all of them were a hassle before using UserVoice. We're still trying to direct our users to our forum (it's not an automatic yet!), but we're getting there. They can visualize the most popular demands and upvote any suggestions that are pertinent to their situation. It means less calls and emails sent to our support team at the end. **Official Response from Aaron Lapierre:** > Hi Sandrine, I wanted to thank you for taking the time to submit a review! We truly appreciate the time you took to help us share your experience with UserVoice. First, I'd love to dig in more on your comment about wanting "multiple screens with information that would be beneficial to have in one view". Can you clarify which screens you're referring to? I'd love to get this feedback captured and over to our team. Second, I'm glad to hear you're interested in integrating with Jira! This was a top requested item last year that we released in the fall. Clearly, we didn't communicate this well- apologies that we left you in the dark. As you described, our integration will display Jira ticket statuses for linked feedback directly within UserVoice and allow you to create a new Jira ticket from feedback. You can set up the Jira integration by going to Settings > Integrations > Jira. Hopefully this helps resolve any challenges you may have had and improves your experience overall. Feel free to reach out to me if you have any additional questions or concerns. Thanks! ### 23. Feedback loop is critical **Rating:** 4.5/5.0 stars **Reviewed by:** Leslie S. | Director of Product Owners, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 04, 2019 **What do you like best about UserVoice?** The value in the ability to reach a number of individuals subscribed to an idea with one message is absolutely incredible not to mention a huge time saver! The analytics to help us determine what is most important to our user base is key - it removes the assumptions from the equation. **What do you dislike about UserVoice?** We have some industry specific parameters that cannot be accomplished in filters for our end users that they are used to. I think in the long run this will work out but we're hitting some resistance with our customer representatives. **Recommendations to others considering UserVoice:** If you are a company wanting to tap your end users for ideas and provide direction based on their feedback this is a great tool. We've had nothing but positive experiences with the team of people we've worked with at User Voice! We're excited to see what the future holds! **What problems is UserVoice solving and how is that benefiting you?** We are opening up the voting capabilities to the masses - previously this was limited to only a select group of end users. We are hoping that will provide a truer representation of the important features we need to focus on. We are early into our journey but the analytics are going to be huge in helping us determine and define our road map! ### 24. UserVoice has taken our Product Development backlog management to a whole new level **Rating:** 5.0/5.0 stars **Reviewed by:** Robert J. | Product Manager - Digital Radiography, Medical Devices, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 26, 2019 **What do you like best about UserVoice?** We love the added value that UserVoice provides us compared to our competitors. It shows our users that we truly care about their feedback, and want to know how we can make our products better. From an internally facing perspective, we love how organized our backlog is now. Managers from any department can track the progress of a certain feature or request, and communicate with their employees and customers accordingly. The Product Development team spends more time improving product, and less time answering questions about backlog. The ability to display a concise product roadmap, and report on the progress of various projects has been very beneficial as well. **What do you dislike about UserVoice?** Nothing yet! But we are still getting used to how everything works. **What problems is UserVoice solving and how is that benefiting you?** Improved communication with managers in other departments. Improved communication with other customer facing departments within the company. UserVoice has streamlined the way we communicate, and has encouraged other departments to be more engaged in providing feedback. ### 25. We love UserVoice, our Clients love uservoice, huge improvement to our feedback loop! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan H. | K12 Product Owner, Education Management, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 26, 2019 **What do you like best about UserVoice?** The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and I had numerous clients come up and tell me that they absolutely love UserVoice. **What do you dislike about UserVoice?** The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page. **Recommendations to others considering UserVoice:** Compare to others out there and you'll easily see how UserVoice is the best at what they do. Talk with those using it already-a lot of advantages! Also, be sure you have a plan on how to handle the ideas coming in. UserVoice provides a lot of great tools to help you manage ideas. **What problems is UserVoice solving and how is that benefiting you?** Getting more and better feedback from our clients, and being more transparent with ideas submitted to us. Used to feel like a 'black hole' for clients that gave suggestions and we had to try to manually figure out and get back to those that suggested it. We don't have to ask our operations and sales to answer 'well how many are asking for this' to which the answer was always 'a lot'. Benefits have been a better pulse on what's important to our clients, quicker feedback on changes we make, early adoption of new features by those who get the update that we've released a feature, and our clients feel heard. **Official Response from Aaron Lapierre:** > Hi Megan- thanks for the feedback! What kind of information would you find helpful on the dashboard? We can definitely look at working with you to determine what is more useful and help update the grid if necessary. As for bypassing the dashboard, yes, we'd agree with you here - it's not currently prioritized on the roadmap, but we'll be sure to followup with you when that changes. Thanks again! Aaron ### 26. A better way to engage with your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron H. | Product Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 25, 2019 **What do you like best about UserVoice?** UserVoice focuses on the feedback loop between product management and customers. This is the reason our organization chose UserVoice. When customers submit ideas, they don't get lost in some black hole. UserVoice provides a framework so that Product Management can engage with customers on those ideas and keep customers up to date as to what is happening with those ideas, even if it means those ideas don't align with our organization's strategic vision and are declining to move forward with those ideas. **What do you dislike about UserVoice?** UserVoice is a great platform and is always improving, but sometimes the features feel a little less polished than others. What is nice though is that every time I have reported a bug, they have been really prompt at investigating and fixing it, usually within just a matter of days. **What problems is UserVoice solving and how is that benefiting you?** We previously were using Zendesk to track our ERs, but we weren't using Zendesk's ideas forum, instead we were using support tickets. This meant that we were able to communicate with our customers well about ideas, but we didn't have any reporting or de-duplication. What we are loving about UserVoice since we went live last month is that our different customers are able to collaborate on the same idea and our disposition for different ideas are public for all of our customers. We were able to integrate with our existing identity solution so our customers didn't need to register for another account. We were also able to control our Access Levels to make sure that our entire customer ideas portal required authentication, we didn't want anything open to the public. **Official Response from Aaron Lapierre:** > Hello fellow Aaron! Thanks for taking the time to write a review and for submitting bugs that you find. I'm sorry that you run into them in the first place, but am grateful we're able to work with you quickly resolve these issues. Is there a particular feature or features that currently feel less polished to you? I'd love to get this surfaced with the team. Thanks again for the continued support! Cheers, Aaron L ### 27. One platform to all problems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 02, 2019 **What do you like best about UserVoice?** It's a great platform for user to share his/her issues and to gain more insight into the product. Here users can be guided by a lot of professionals having great technical knowledge about the product. **What do you dislike about UserVoice?** There's nothing much to dislike about this portal. Just we can improvise the UI and make different heads like knowledge gaps, errors, regression so that user can place his/her query in the particular head. **What problems is UserVoice solving and how is that benefiting you?** We get to know about the new regression, if any, in the new released build. We will be able to fulfill the knowledge gaps user is facing for any feature. In this way our product will be improved and our user base will increase ### 28. It makes gathering User feedback easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 07, 2019 **What do you like best about UserVoice?** The ability to collect user feedback in one location is very easy, it's easy to combine similar feedback which makes it easy to then follow up on. **What do you dislike about UserVoice?** Many features are only available on an instance basis which would be nice to have on a forum basis. It would also be nice if there were more user attributes that could be passed along when they provide feedback. **What problems is UserVoice solving and how is that benefiting you?** Collecting User Feedback is easy ### 29. great feedback tracking tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kaushal M. | Principal PM, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 03, 2019 **What do you like best about UserVoice?** I use it for Microsoft Teams TAP100, and we find it super valuable. **What do you dislike about UserVoice?** We need better API support so users can vote from right within Teams client itself. **What problems is UserVoice solving and how is that benefiting you?** closing customer feedback loop ### 30. Simply Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Riaz A. | RM ASSISTANT, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 03, 2019 **What do you like best about UserVoice?** User-friendly options easy to the layman **What do you dislike about UserVoice?** can improve on the appearance and outlook of the tool **What problems is UserVoice solving and how is that benefiting you?** IT MAKES our life easier all under one tab so it's easy to track ### 31. UserVoice is a great platform for user responses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 03, 2019 **What do you like best about UserVoice?** Tracking of different issues is a lot easier. Users can vote on similar issues which result in bubbling up the issue seen by most of the users. **What do you dislike about UserVoice?** We don't get email notifications even after subscribing for user responses to our comments. **What problems is UserVoice solving and how is that benefiting you?** We are trying to hear our user issues. We can very easily come to know what most of the users are talking about. **Official Response from Heather McCloskey:** > Hi there! First off, thanks so much for sharing your experience with UserVoice here so far. We're happy to hear that UserVoice has improved how your team tracks issues and keeps a pulse on your users' needs. It's important for us to make sure you get the most out of our tool, so I wanted to reach out and learn a little more about the email notification issue you mentioned. Would you mind writing us at support@uservoice.com so we can look into this and find a solution? Thanks again! ### 32. Good way for connecting with the UserBase **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush J. | Mr., Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 03, 2019 **What do you like best about UserVoice?** Everything. The email notification, Personal notes, Comments, updating status. Everything is just too easy and helps to manage it well.,. attaching screenshots is also a very good feature. **What do you dislike about UserVoice?** sometimes the email notifications don't come. I think that could be fixed otherwise all is fine. We all love to user UserVoice **Recommendations to others considering UserVoice:** Its all good **What problems is UserVoice solving and how is that benefiting you?** connecting with our end User for the products that we create. ### 33. Great platform for user issues and feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Akanksha G. | Software Engineer , Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 11, 2019 **What do you like best about UserVoice?** User interface and options provided by the forum **What do you dislike about UserVoice?** Nothing yet. All functionality are good. **What problems is UserVoice solving and how is that benefiting you?** General user queries and bugs ### 34. Useful feature for SaaS Product **Rating:** 4.0/5.0 stars **Reviewed by:** Margaux M. | Senior Product Manager, Computer Software, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 28, 2019 **What do you like best about UserVoice?** Admin dashboard. Being able to merge ideas. I like the possible integrations as well (we have one with salesforce). **What do you dislike about UserVoice?** I would want to be able to customize my dashboard a little more (so that I'm not cluttered with things I do not use). I also would like to see some enhancements to the search capabilities. I liked the use of "features" so I could group ideas into an area of the product but lately it has been harder to use. **What problems is UserVoice solving and how is that benefiting you?** Being able to easily gather feedback from our customers. Spreadsheet of who has interest in which feature can get cumbersome. We have over 1500 suggestions today and Uservoice makes it easy for us to organize everything. I would not stop using Uservoice. Unsure of other competitors though. **Official Response from Aaron Lapierre:** > Hi Margaux- thank you for the the review! I'd love to dig in more to your feedback. You mentioned you'd like to see some enhancements to Search and 'Features' - what enhancements would you like to see? Is there anything in particular that would make your experience better? Thanks again! ### 35. Great platform for user issues and feedback. **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav M. | Software Engineer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 03, 2019 **What do you like best about UserVoice?** User interface and options provided by the forum. **What do you dislike about UserVoice?** Nothing yet. All functionality are good. **What problems is UserVoice solving and how is that benefiting you?** General user queries and bugs. ### 36. Fantastic product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 09, 2019 **What do you like best about UserVoice?** I like the easy of use for user and for admin **What do you dislike about UserVoice?** nothing at the moment, if it doesn't exist i would like to customize the style **Recommendations to others considering UserVoice:** Use this product, it is fantastic **What problems is UserVoice solving and how is that benefiting you?** In our portal we had a custom way to allow user to leave his feedback about a feature or about the portal ### 37. Great place to connect with costumers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 31, 2019 **What do you like best about UserVoice?** This website helps to connect with the customer and clear doubts **What do you dislike about UserVoice?** Nothing to dislike in this website. It provides all the needed support. **What problems is UserVoice solving and how is that benefiting you?** It helps improve the product by getting feedback from the user. ### 38. Useful for managing clients' requests **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2019 **What do you like best about UserVoice?** The most helpful thing about UserVoice is it allows our clients to interact and it really brings the good feature requests to the top. **What do you dislike about UserVoice?** The only dislike is the UI could use improvement for a more seamless experience. **What problems is UserVoice solving and how is that benefiting you?** UserVoice helps us understand the true needs of our clients **Official Response from Heather McCloskey:** > Hi there! Thanks so much for sharing your experience using UserVoice here. I'm happy to hear that our tool is helping you understand the needs of your customers better. Here at UserVoice we take feedback really seriously and are constantly looking for more ways to improve our product. I'd love to hear more about some parts of the UI that you think could use improvement. If you're open to sharing, write me a message at heather@uservoice.com and I'll make sure we get this on our radar. ### 39. Quick and Actionable NPS Insights! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 04, 2019 **What do you like best about UserVoice?** I love the NPS tool and insights - you can easily see whatever you need with your account. We look at NPS monthly, as well as quarterly and annually. I'm able to pick and choose what I want to see. I export the comments, which is generally a very quick process with a nice and clean excel file. You can immediately see promoters, detractors or passives and select several ways to view the NPS information. **What do you dislike about UserVoice?** Nothing, at this time! We are using it for NPS and Feedback/Feature Request collection and I think they do a very good job of making the system work easily for us! **Recommendations to others considering UserVoice:** The NPS and Feedback collection tools are really fantastic. The system is very intuitive to use and if you're stuck, their support team is fantastic! **What problems is UserVoice solving and how is that benefiting you?** We use UserVoice mostly for NPS collection - I look at the scores and comments monthly. Our customers comment 30% of the time to explain why they chose their NPS response; while other platforms we've tried out, resulted in less than 3% of response-rate. It gives us the reason behind the score so we can work to improve their experience. We also use UserVoice to track feature requests. I find it easy to create my own, manage and update tickets/requests that come in. Its very intuitive and easy to use -- merging ideas, editing, updating the followers. I also find that we get about a 70% open rate when I message followers with an update, which is amazing! ### 40. Best platform to resolve customer issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 11, 2019 **What do you like best about UserVoice?** The portal provides the medium to interact with the users and resolve their issues. **What do you dislike about UserVoice?** Nothing to dislike in the portal. The portal has everything it needs. **What problems is UserVoice solving and how is that benefiting you?** It helped me in getting the insights of the product and customer's point of view. ### 41. Having a single place to aggregate and quantify mass amounts of feedback is critical **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 01, 2019 **What do you like best about UserVoice?** The best is being able to simply organize and aggregate feedback from all sorts of sources in one place. Without UV, I'd have to figure out how to do this manually, and frankly, it just wouldn't get done. Being able to additionally combine CRM stats with the data to characterize and quantify business opportunities is great. **What do you dislike about UserVoice?** Search is still an issue - we have a lot of single vote suggestions where a lot of the time, there's an existing suggestion it should be merged to. The amount of time it takes to do it isn't worth the effort, so if we can just get to the 80/20 rule (make sure a majority of the higher vote suggestions are appropriately represented), that's fine. To do this, I'd ultimately like to be able to sort search results by # of votes so I can review higher impact items first and not have to wade through all of the one-offs. **What problems is UserVoice solving and how is that benefiting you?** We've had so many sources and conflicting reports of "the top feedback items" internally that UV now gives us a single source of truth without having to sit down as an entire product group and reconcile what we're all hearing. Yes, that will happen anyway since UV is only one channel with only so much engagement from our user base, but it's a huge part of the puzzle. **Official Response from Aaron Lapierre:** > Hello - thanks for the review! One area that we're currently investigating is for the system to recommend suggestions that could be merged and to notify supporters that may be interested in a suggestion. The goal here is to reduce the admin burden of managing your feedback. Does this sound like something that would help you address your current pain with search? Feel free to shoot me an email if you'd like to discuss more: aaron.lapierre@uservoice.com ### 42. Simple and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 03, 2019 **What do you like best about UserVoice?** UserVoice is great for a large employee base since it is simple enough for even less tech-savvy users. **What do you dislike about UserVoice?** I wish there was a bit more functionality when it comes to organizing the posts. The ability to have a second label field for instance would be ideal. Creating a sub-label does not get me what I want for reporting purposes. **What problems is UserVoice solving and how is that benefiting you?** We are generating ideas and by reading through each of the ideas we are able to improve the way we do business ### 43. Good tool for quantitative sentiment but requires a babysitter **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 25, 2019 **What do you like best about UserVoice?** I think uservoice is appropriate for large audiences when a designer doesn't have the time to recruit and sit with users. Balancing quantitative sentiment with uservoice, along with generative and anecdotal research provides a good picture of how users are feeling and what they need. **What do you dislike about UserVoice?** Lacking an option for real-time follow-up. The experience on the user side is meant to be fast but encourages brevity over clarity. it would be nice to have follow up questions or chances to expand on user thoughts. **Recommendations to others considering UserVoice:** This tool may require some handholding and babysitting by an administrator. It is easy to upload vague comments about broken things (or things that appear broken) So following up becomes a full time job. **What problems is UserVoice solving and how is that benefiting you?** Due to constraints around reaching employees users from our clients, It is very complicated to get to many of my users. Uservoice allows a quick way to validate expectations without hours of correspondence. **Official Response from Aaron Lapierre:** > Thank you for the review and feedback! We truly appreciate you taking the time to share this. We'd agree with you on the lack of real-time follow-up. Our Product team also wants to dig in more with customers, clarify needs and truly understand our users' pain points. I'm excited to say that we're just about to launch new ways to reply to feedback directly and ask follow-up / clarifying questions. User replies are captured directly in UserVoice so that you'll maintain context of the feedback and follow-up conversation. Feel free to email me directly at aaron.lapierre@uservoice.com for early access. Otherwise, keep an eye out for the upcoming announcement. Hopefully this new functionality will help solve your challenges and improve your UserVoice experience. ### 44. Great product for growing companies! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha U. | Account Development Representative, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 25, 2019 **What do you like best about UserVoice?** UserVoice is a great platform for capturing customer feedback and suggestions. We're able to qualify and quantify customer responses, making it easier for us to determine priorities for product development. It easily integrates into our daily software like JIRA/Confluence and Slack. **What do you dislike about UserVoice?** It would be nice to be able to customize the front-end that users see, as the current set up does not match the rest of our website exactly. **Recommendations to others considering UserVoice:** Make sure you utilize the robust reports features via the admin panel! **What problems is UserVoice solving and how is that benefiting you?** As a customer advocate, this is the best way for me to capture feedback and suggestions. Customers feel comfortable knowing we've dedicated an entire portion of our website to their feedback. **Official Response from Aaron Lapierre:** > Hi Samantha, Thank you for taking the time to provide us with this feedback! What kind of customizations would you like to make to the front-end experience? I'm happy to have our team jump in and help out. Feel free to shoot me an email directly and I can loop in the write folks - aaron.lapierre@uservoice.com. Cheers, Aaron ### 45. Solid experience for aggregating user feedback; not great for bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 24, 2019 **What do you like best about UserVoice?** Our product has had a UserVoice forum for about three years, and it's resulted in a high volume of customer feedback, especially as all of our channels are pushing users in this direction. Our team has a reputation for really caring about the customer, and UserVoice helps us succeed in this by enabling our team to aggregate feedback. **What do you dislike about UserVoice?** Unfortunately, there aren't great tools for splitting feedback up. Sometimes, our users will create tickets with five or six (or ten) suggestions, or will add a comment to an existing bug that really doesn't relate or describes a different problem entirely. We've also heard from our customers that they want to be able to use UserVoice in their native language instead of having to file things in English or trust that our agents will translate correctly. **Recommendations to others considering UserVoice:** Requires a lot of work to maintain a database, but it's worth it to spend regular time grooming it in order to ensure that a clean database is available for you. **What problems is UserVoice solving and how is that benefiting you?** We wanted to democratize the feedback process and give the everyday user (not necessarily those who are the most engaged with our business development team or our product team) to give us feedback. We've been able to run surveys and reach out to a user pool for deeper, 1:1 feedback on features that matter to them. **Official Response from Aaron Lapierre:** > Hello- thank you for the review and feedback! I've captured your feedback on the desire to split up multiple Ideas from a single idea. While this is not currently on the roadmap, we do have some best practices we can share with you to help mitigate this issue for your team. Additionally, I'd love to review with you our options for managing multiple languages. We do offer support for this within the product and can discuss the approach that would work best for you. Feel free to reach out to me directly and we can set up some time to talk- aaron.lapierre@uservoice.com. Thanks again! ### 46. Excellent system to collect and monitor customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Uhl A. | Product Designer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 08, 2019 **What do you like best about UserVoice?** Having all our customer feedback in one place makes it easy to prioritize which ideas we should consider implementing. The API is also extremely useful; we built a Slack app that allows our support reps to enter ideas on behalf of customers with a simple slash / command. **What do you dislike about UserVoice?** Overall it's a great system, just wish it was a bit more flexible in exporting and reporting. **What problems is UserVoice solving and how is that benefiting you?** We use it to keep track of top feature requests. Then, when we decide to implement one, we use it to contact the "supporters" of an idea for customer research like surveys, usability studies or inviting them to the beta. **Official Response from Aaron Lapierre:** > Hey Uhl- it's great to hear from you! Thanks for taking the time to provide us with a review. What kind of flexibility in the exports/reporting would be helpful for you? Thanks again! -Aaron ### 47. UserVoice has been at the heart of our feedback revolution! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Principal Product Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 07, 2019 **What do you like best about UserVoice?** UserVoice provides our customers and stakeholders an easy to use platform to share their ideas whilst giving our Product Managers the data to make the right decisions. The ability to customise to our corporate look and feel ensures we can give our customers a familiar look and feel. **What do you dislike about UserVoice?** Would like to be able to customise the look and feel of the admin component (as you can with the end user views). Improve the ability to interact with end user/customer records. **What problems is UserVoice solving and how is that benefiting you?** Our organisations user ideas and input platform is provided by UserVoice. This has allowed us to make the right decisions at the right times. **Official Response from Aaron Lapierre:** > Hi Andrew, Thank you for submitting a review- we really appreciate it! Digging into your feedback a bit more, what would you like to customize within the admin view? Additionally, we've just released new 1-1 emailing to follow up with customers that leave feedback. Does this address your second point? Or is there something else you'd like to see here? Thanks again for the continued support! Cheers, Aaron ### 48. Best feature request/suggestion forums but still lacking a few things **Rating:** 4.0/5.0 stars **Reviewed by:** Jean-Philippe B. | Voice of the user, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 25, 2019 **What do you like best about UserVoice?** The forum moderation options are crucial for feature request/suggestion forums and with UserVoice, they are all there and simple to use. Also we use the widget to gather user feedback directly in our tools. **What do you dislike about UserVoice?** The customization engine of the forum is very basic. It's a plain copy/paste your code window with no preview or anything. We recently wanted to rebrand our forum to follow our new branding. I had to request a trial environment in order to test things. **What problems is UserVoice solving and how is that benefiting you?** With UserVoice we easily gather feedback from our user, use the threads to make discussions happen and also communicate with our users when new feature are up and ready. **Official Response from Aaron Lapierre:** > Hi JP- thank you for review and feedback! I'm sorry you had a difficult time with the portal configuration during your re-design. We haven't invested heavily in a WSIWYG editor experience and typically offer professional services for portal design as an alternative. If you're still working on the redesign, let us know and we'd be happy to help! Otherwise, don't hesitate to reach out to us in the future for this type of work. Thanks again for the feedback! Cheers, Aaron ### 49. User voice review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 09, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about UserVoice?** The best part about user voice is that learns over the time and adapts to the user for better working for an individual. **What do you dislike about UserVoice?** The initial time to learn is bit of a problem and at a time it is conditioned as per one user. **Recommendations to others considering UserVoice:** TRY AND GIVE IT SOME TIME **What problems is UserVoice solving and how is that benefiting you?** I am trying to train it over a larger set so that the initial usage is also smooth ### 50. Nice tool, could you some improvement on the admin side **Rating:** 4.0/5.0 stars **Reviewed by:** Antoine B. | Product Manager, Computer Software, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 26, 2019 **What do you like best about UserVoice?** * Easy to navigate the suggestions * The tags and view system make it quite easy to follow specific elements and to split work between multiple people * Integrations with other systems (zendesk) make it easy for user-facing employees to add feedback from their communications with clients. **What do you dislike about UserVoice?** * User activity feed quickly become cluttered if you have a lot of user input or if you have multiple product on the same UserVoice account. * Can be hard to split big suggestions into smaller one without having to manually go through each comment * Hard to track of some administration changes. One of our admin removed a tag, but we had no way of knowing who did it and how many suggestions were tag before the removal. **What problems is UserVoice solving and how is that benefiting you?** Get feedback on the state of our product and what people need to see being added. **Official Response from Aaron Lapierre:** > Hi Antoine- thank you for taking the time to write this review! We agree with you on the activity feed and are starting to make some changes to help improve the visibility. First up, we'll be rolling out a new Notification Center to better manage responses to feedback. I've also logged your feedback for the other two requests. Keep an eye out for updates on those suggestions. Thanks again! Aaron ## UserVoice Discussions - [What is UserVoice used for?](https://www.g2.com/discussions/what-is-uservoice-used-for) - [View UserVoice pricing details and edition comparison](https://www.g2.com/products/uservoice/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-10-03+12%3A05%3A21+-0500&secure%5Bsession_id%5D=85d81183-cef8-45ae-a71e-29a4bcba841f&secure%5Btoken%5D=fc518a6541becda294bc490d7ac5b8229fa96f6c6fab9fbca57e0baa500bc738&format=llm_user) ## UserVoice Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Functionality** - Integration - Code Analysis - Vulnerability Checks - Static Analysis - Project Management - Repository Management - Issue Management - Workflow Management - Assignment Management - Change Management - Testing/QA Management - Application Management **Management** - Team Collaboration - Access Control - Data Security **Feedback** - Ranking - Commenting **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - Generative AI **Agentic AI - Decision-Making** - Autonomous Task Execution **Additional Functionality** - Third-Party Integrations - Customizable Dashboard - Historical Trend Analysis - "What If" Scenarios - Customizable Reports - Drag & Drop - Real-Time Data - Functions/Calculations - Statistical Simulation - Self Service Data Preparation - Predictive Analytics - Generative AI - AI Copilot - Data Visualization - Reporting & Statistics - For Healthcare - Key Performance Indicators - Planning Tools - Monte Carlo Simulation - Multi-Channel Data Collection - KPI Monitoring - Data Source Connectors - Forecasting - Alerts/Notifications - Data Import/Export - Real-Time Analytics - Decision Tree - Data Analysis Tools - Modeling & Simulation - Trend Analysis - Dashboard - Visual Analytics - Performance Metrics - AI/Machine Learning - Data Replication **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Communication** - Wiki Documentation - Customer Ideation - NPS of Customers **Management** - Version Control - Task Progress Tracking - Issue Tracking - Activity Tracking - Bug Tracking **Functionality** - Sentiment Analysis - Tagging - Integrations **Idea Sources** - External Idea Generation - Internal Idea Generation **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Additional Functionality** - Code Review - Access Controls/Permissions - Audit Trail - Rules-Based Workflow - API - Visual Analytics - Two-Factor Authentication - Bug/Issue Capture - Custom Development - Backup and Recovery - Multiple Programming Languages Supported - Security Testing - Authentication - Alerts/Notifications - Collaborative Development - Generative AI - Performance Monitoring - Search/Filter - Content Library - Encryption - Vulnerability Scanning - Wiki - Reporting/Analytics - AI Copilot **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Planning** - Kanban Board - Custom Workflows - Projections - Prioritization **Idea Collection** - Forums - Suggestion Box **Feedback Sources** - Social Media - Customer Service Channels **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security - System Monitoring - SSL Security - GPS **Workflow Management** - Team Scorecard - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Integrations** - Project Planning - Strategic Planning **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Additional Functionality** - Tagging - Projections - Approval Workflow - Document Management - Customizable Branding - Ideation - Status Tracking - Activity Dashboard - Data Security - Workflow Management - Project Tracking - Ratings/Reviews - Customizable Templates - Real-Time Analytics - Communication Management - AI Copilot - Task Progress Tracking - Activity Tracking - Whiteboard - Real-Time Notifications - Document Storage - Task Management - Trend Analysis - Content Management - Reporting & Statistics - Surveys & Feedback - Crowdsourcing - Innovation Management - Feedback Management - Activity/News Feed - Idea Collection - Real-Time Data - Mind Maps - Single Sign On - Real-Time Updates - Email Management - Collaboration Tools - Prioritization - Alerts/Notifications - API - Commenting/Notes - Data Visualization - Brainstorming - Drag & Drop - Search/Filter - Polls/Voting - Generative AI - Template Management - Archiving & Retention - Data Import/Export - Role-Based Permissions - Progress Tracking - Mobile Access - SSL Security - Idea Development - Engagement Tracking - Chat/Messaging - Configurable Workflow ## Top UserVoice Alternatives - [Canny](https://www.g2.com/products/canny/reviews) - 4.5/5.0 (107 reviews) - [Aha!](https://www.g2.com/products/aha/reviews) - 4.4/5.0 (361 reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.2/5.0 (251 reviews)