--- title: UserVoice Reviews meta\_title: 'UserVoice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how UserVoice works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### UserVoice Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. [(10 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619670&qs=pros-and-cons#reviews) Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. [(8 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619361&qs=pros-and-cons#reviews) Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. [(7 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619590&qs=pros-and-cons#reviews) Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. [(6 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619906&qs=pros-and-cons#reviews) Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. [(6 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619383&qs=pros-and-cons#reviews) Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. [(3 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619766&qs=pros-and-cons#reviews) Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980887&qs=pros-and-cons#reviews) Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980944&qs=pros-and-cons#reviews) Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619961&qs=pros-and-cons#reviews) Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619635&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UserVoice ##### 1. Feedback Management Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. [ See 10 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619670&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ##### 2. Ease of Use Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. [ See 8 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619361&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you like about UserVoice? UserVoice beings centralized feedback, which we get from multiple sources including internal teams, public forums app widgets, among others UserVoic ##### 3. Feedback Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. [ See 7 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619590&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ##### 4. Customer Support Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. [ See 6 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619906&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "We use it every day to stay in tune with our users" What do you like about UserVoice? UserVoice is a super handy tool we use every day to understand what our users need and prioritize what to work on next. It’s easy to use and makes it ##### 5. Helpful Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. [ See 6 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619383&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you like about UserVoice? UserVoice beings centralized feedback, which we get from multiple sources including internal teams, public forums app widgets, among others UserVoic ### 5 Cons or Disadvantages of UserVoice ##### 1. Lack of Features Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. [ See 3 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619766&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "An Outstanding Customer-Centric Solution" What do you dislike about UserVoice? I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks int ![Dan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan T.") DT Dan T. Enterprise (\> 1000 emp.) 4.5/5 "Great platform for unbiased Customer Feedback" What do you dislike about UserVoice? We would like to see greater reporting and analytics capabilities, perhaps with the option to feed key usage details into a data lake so that we can g ##### 2. Complex Usability Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980887&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you dislike about UserVoice? It's a more complex system under the hood. There's a lot of information you need to understand and generate so that it can collect the most accurate f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "an easy to integrate tool that is completely user friendly." What do you dislike about UserVoice? though there is some complexity of some of its advanced features and some occasional technical issues. It can likely happen to let us the issues bette ##### 3. Expensive Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980944&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you dislike about UserVoice? UswrVoice is pricey, and even on light users, the vendor fails to reduce the cost The program has issues with duplicate feedback, which sometimes th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "UserVoice streamlined our feedback process and improved customer satisfaction." What do you dislike about UserVoice? While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for ##### 4. Idea Duplication Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619961&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you dislike about UserVoice? UswrVoice is pricey, and even on light users, the vendor fails to reduce the cost The program has issues with duplicate feedback, which sometimes th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "An Outstanding Customer-Centric Solution" What do you dislike about UserVoice? I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks int ##### 5. Learning Curve Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619635&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you dislike about UserVoice? It's a more complex system under the hood. There's a lot of information you need to understand and generate so that it can collect the most accurate f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "UserVoice streamlined our feedback process and improved customer satisfaction." What do you dislike about UserVoice? While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for ![Tyler A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler A.") TA Tyler A. Growth Service Advisor Mid-Market (51-1000 emp.) 2/28/2023 "Are you trying to decide what to work on next?" 5/5 What do you like best about UserVoice? This allows our customers to tell us what their pain points are with the product. Customers can vote on an item. Our product managers are able to know that if we make an update to a feature or release a new one customers will be happy about it. Review collected by and hosted on G2.com. What do you dislike about UserVoice? Nothing that I can think of at the moment as it has been so helpful. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? UserVoice is helping us to know what to work on next. This allows for our customers to know that their voice is heard and we are going to try in implement as many of the ideas as possible. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Miriam N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miriam N.") MN Miriam N. Mid-Market (51-1000 emp.) 3/1/2023 "Great ideas with simple steps" 5/5 What do you like best about UserVoice? I really like how easy can you search for ideas that have been published by users and merged them is just as easy. Having internal comunnication with the user prior to publicly publishing their idea is just amazing to just show the public the main idea and not the back and forth but still being able to see that for future reference as admin. Review collected by and hosted on G2.com. What do you dislike about UserVoice? I don't have that much dislikes about Uservoice but when you publish a comment to the user and you made any kind of mistake i'm unable to delete it which is annoying but not a deal breaker Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Receiving ideas from the users about what can be added or is missing to better improve their experience using our product. It makes them manageable and the users can upvote if they agree with the idea. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shanice F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shanice F.") SF Shanice F. Mid-Market (51-1000 emp.) 3/2/2023 "Great engagement tool!" 4.5/5 What do you like best about UserVoice? I can easily see my customer's top asks and if other accounts are also looking for a similar feature! Great for visibility for customers so they know what features are coming up as well. Review collected by and hosted on G2.com. What do you dislike about UserVoice? Sometimes when logging feedback for a customer it doesn't show the customer as the requester which can be a little confusing for them! Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? As a CSM there is a centralised system where we can add, view and track feature requests! Rather than having to log and keep customers updated, they get updates direct from product as soon as they are released. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Amber H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber H.") AH Amber H. Customer Success Manager Mid-Market (51-1000 emp.) 2/28/2023 "An Excellent Program for Documenting and Tracking Product Feature Requests" 5/5 What do you like best about UserVoice? I like the ease of submitting and searching for Feature Requests in UserVoice and the ability to add votes and comments to each request. It is straightforward to navigate, and the menu items and UX are intuitive. My experience using this product has been very positive, and I haven't used other programs to compare it against. Review collected by and hosted on G2.com. What do you dislike about UserVoice? As a User, I haven't had any issues or dislikes with UserVoice. Everything functions as it should, providing all the features I seek to utilize for this product. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? UserVoice helps me to track customer requests and provide evidence and data to our Product team for their consideration when planning future product feature updates. It makes my job easier when reporting back to customers on product updates as well since everything is well documented. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kara P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara P.") KP Kara P. Senior Product Manager Mid-Market (51-1000 emp.) 11/5/2020 "UserVoice makes it easy to learn more from your customers" 5/5 What do you like best about UserVoice? UserVoice makes it easy to learn more from your customers because the feedback button is easily accessible and the sign-on is seamless with SSO. Not only can I see what customers want I can quickly and easily message them right from UserVoice to learn more. It's been a fantastic tool for validating ideas and learning what customers need. Review collected by and hosted on G2.com. What do you dislike about UserVoice? They have a lot of tools that are helpful but they are not available at every location you might want to use them. They are getting better though at making the experiences consistent no matter where you are on the platform. Review collected by and hosted on G2.com. Recommendations to others considering UserVoice: Get UserVoice, it will help you in so many ways when it comes to communicating with your customers. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Customer communication. Not only am I learning what they want, but I can also let them know when we have built it. Review collected by and hosted on G2.com. Show More 1/17/2023 Validated ReviewerSource: Organic ![Natalie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalie S.") NS Natalie S. Customer Success Manager Mid-Market (51-1000 emp.) 1/26/2023 "Great for Customer Success" 5/5 What do you like best about UserVoice? UserVoice is a great tool when it comes to Customer Success. Having a quick and easy way to escalate product requests is essential to the role. The ability for others to upvote suggestions is useful to give the request more visibility to the product team from both clients and CSM's. Review collected by and hosted on G2.com. What do you dislike about UserVoice? Nothing at this time. UserVoice has been a great tool in my experience! Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Escalating product requests in an easy and efficient way. Before UserVoice, communicating requests was a cumbersome process and it was always difficult to view any updates on the request. UserVoice provides visibility to all and makes it so timely and easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Amy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy C.") AC Amy C. Senior Account Executive, Mid-Market Telecommunications Mid-Market (51-1000 emp.) 2/28/2023 "Streamlining feature requests" 4.5/5 What do you like best about UserVoice? Having a centralized solution where you can input customers' feedback on features and help prioritize what is most important to moving the product ahead quicker for the market & customers' needs. Review collected by and hosted on G2.com. What do you dislike about UserVoice? Requesting other users to go in and upvote items can be timely especially if they are not in the routine of going in and looking at the feature requests. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? It allows a centralized place to input product feedback from customers' that they would like to see on the product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Abel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abel R.") AR Abel R. Sr. Operations Manager, Product Hospital & Health Care Mid-Market (51-1000 emp.) 2/15/2023 "Providing our customers with a voice" 5/5 What do you like best about UserVoice? How easily the platform allows our customers to leave relevant feedback to help us understand their needs. It is so easy to use as well and intuitive. Review collected by and hosted on G2.com. What do you dislike about UserVoice? With so many ideas that our customers can provide, where do we start? The platform easily allows us to find those relavant ideas to work on. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? UserVoice easily allows us to collect the ideas our customers want and suggest. We can easily categorize their ideas for the teams that are working on solving some of their pain points. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kelly B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly B.") KB Kelly B. Customer Success Manager Mid-Market (51-1000 emp.) 11/5/2020 "Huge Time Saver!" 5/5 What do you like best about UserVoice? The integrations with our CRM and the side bar. It makes submitting feedback so fast! I love Uservoice. As a CSM product requests used to eat so much time out of my day, and often times I would just never submit it. With UserVoice it takes seconds and I can track where my requests are at and subscribe my customers to alerts so I dont have to keep track of all of them manually. Review collected by and hosted on G2.com. What do you dislike about UserVoice? Nothing at the moment. I use it for a very simple use case, and it works great! Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Time saving, actually being able to track requests and let customers know where things stand. Not having to remember every request I submit and manually reach out to update the customer. It gives me back a huge chunk of my day. Review collected by and hosted on G2.com. Show More 1/26/2023 Validated ReviewerSource: Organic ![Madison M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madison M.") MM Madison M. Enterprise (\> 1000 emp.) 3/14/2023 "The one place for every opinion & feature request" 5/5 What do you like best about UserVoice? People can vote on ideas, which in turn alert our product team for important updates. Review collected by and hosted on G2.com. What do you dislike about UserVoice? There are sometimes similar ideas that could be combined into one uservoice ticket. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? We have thousands of clients who are requesting updates or additional features to our products daily. We cannot keep up with all of their requests via email or phone, but with UserVoice we have one place we can manage all of their requests. Review collected by and hosted on G2.com. 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