--- title: UserVoice Reviews meta\_title: 'UserVoice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how UserVoice works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### UserVoice Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. [(10 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619670&qs=pros-and-cons#reviews) Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. [(8 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619361&qs=pros-and-cons#reviews) Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. [(7 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619590&qs=pros-and-cons#reviews) Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. [(6 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619906&qs=pros-and-cons#reviews) Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. [(6 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619383&qs=pros-and-cons#reviews) Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. [(3 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619766&qs=pros-and-cons#reviews) Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980887&qs=pros-and-cons#reviews) Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980944&qs=pros-and-cons#reviews) Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619961&qs=pros-and-cons#reviews) Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619635&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UserVoice ##### 1. Feedback Management Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. [ See 10 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619670&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ##### 2. Ease of Use Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. [ See 8 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619361&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you like about UserVoice? UserVoice beings centralized feedback, which we get from multiple sources including internal teams, public forums app widgets, among others UserVoic ##### 3. Feedback Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. [ See 7 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619590&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ##### 4. Customer Support Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. [ See 6 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619906&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "We use it every day to stay in tune with our users" What do you like about UserVoice? UserVoice is a super handy tool we use every day to understand what our users need and prioritize what to work on next. It’s easy to use and makes it ##### 5. Helpful Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. [ See 6 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619383&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you like about UserVoice? UserVoice beings centralized feedback, which we get from multiple sources including internal teams, public forums app widgets, among others UserVoic ### 5 Cons or Disadvantages of UserVoice ##### 1. Lack of Features Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. [ See 3 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619766&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "An Outstanding Customer-Centric Solution" What do you dislike about UserVoice? I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks int ![Dan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan T.") DT Dan T. Enterprise (\> 1000 emp.) 4.5/5 "Great platform for unbiased Customer Feedback" What do you dislike about UserVoice? We would like to see greater reporting and analytics capabilities, perhaps with the option to feed key usage details into a data lake so that we can g ##### 2. Complex Usability Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980887&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you dislike about UserVoice? It's a more complex system under the hood. There's a lot of information you need to understand and generate so that it can collect the most accurate f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "an easy to integrate tool that is completely user friendly." What do you dislike about UserVoice? though there is some complexity of some of its advanced features and some occasional technical issues. It can likely happen to let us the issues bette ##### 3. Expensive Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980944&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you dislike about UserVoice? UswrVoice is pricey, and even on light users, the vendor fails to reduce the cost The program has issues with duplicate feedback, which sometimes th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "UserVoice streamlined our feedback process and improved customer satisfaction." What do you dislike about UserVoice? While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for ##### 4. Idea Duplication Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619961&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you dislike about UserVoice? UswrVoice is pricey, and even on light users, the vendor fails to reduce the cost The program has issues with duplicate feedback, which sometimes th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "An Outstanding Customer-Centric Solution" What do you dislike about UserVoice? I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks int ##### 5. Learning Curve Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619635&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you dislike about UserVoice? It's a more complex system under the hood. There's a lot of information you need to understand and generate so that it can collect the most accurate f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "UserVoice streamlined our feedback process and improved customer satisfaction." What do you dislike about UserVoice? While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 1/6/2025 "Easy to navigate, I like how you can respond publicly to create to requests!" 4/5 What do you like best about UserVoice? Being able to view (and connect with) users who have left feedback. Review collected by and hosted on G2.com. What do you dislike about UserVoice? It can be a little difficult to navigate at times, especially if the product portfolio of a company is large. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Understanding the core problems that exist for our users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 12/17/2024 "Great User Feedback Management" 4.5/5 What do you like best about UserVoice? Straightforward system, easy to use. Very responsive and helpful Support team Review collected by and hosted on G2.com. What do you dislike about UserVoice? The end-user interface is a bit lacking. Our larger users have difficulty finding (filtering, sorting) ideas. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Single source to submit feedback, monitor release, and release communications for our end-users Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anna V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna V.") AV Anna V. Director of Product Management Mid-Market (51-1000 emp.) 11/15/2023 "The right tool to help you listen to your customers effectively." 5/5 What do you like best about UserVoice? Easy to Integrate: Our Development team shared that UserVoice has the best development documentation they've seen yet. Product Fact Base: UserVoice is part of our collective fact baes that allows us to make decisions around what to prioritize for our products. Effective Processes Make it Sing: What I like about UserVoice is that, when you have the right processes around it, it no longer feels like a blackbox where ideas go to die. In fact, many of our clients have shared on our G2 page that we listen to clients and hear their needs and take action since implementing UserVoice. Great Team: I've had an opportunity to connect with the UserVoice product team on ideas they are working on to give suggestions, test ideas, and I appreciate that this engagement and excellence extends not just to their Product Management team but also to their support and implementation approach as well. Review collected by and hosted on G2.com. What do you dislike about UserVoice? There are some limitations to the filtering of views that would be helpful; however, this is something the team is looking into and they are listening to the feedback! Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Prior to implementing UserVoice, ideas are delivered to the product team in an inconsistent manner and can get lost in the shuffle. This made it feel like the team wasn't listening and that sharing ideas for improvement was a waste of time. With UserVoice, clients and employee ideas are delivered to their respective product team and progressed through a process in an easy to use manner and they know what to expect of us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Drew G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drew G.") DG Drew G. Small-Business (50 or fewer emp.) 11/16/2023 "UserVoice has been a pleasure to work with over the years." 4.5/5 What do you like best about UserVoice? There is enough automation to make my life easy, but the product remains simple and effective at doing it's base job - collecting votes and feedback. I have loved the support I have recieved from my CSM. Review collected by and hosted on G2.com. What do you dislike about UserVoice? I would love to manipulate my data in the UV platform a bit more. I still tend to collect the numbers from UV, export the data into excel, and manipulate and prioritize from there. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Collecting Quant and Qual Feedback in a way that allows pretty easy comparison Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/16/2023 "Streamlined Way to Capture Feedback" 4/5 What do you like best about UserVoice? I appreciate its centralized approach for gathering feedback from both customers and stakeholders, seamlessly capturing with ARR and potential deal size. Review collected by and hosted on G2.com. What do you dislike about UserVoice? There is an opportunity to enhance automation in workflows, such as segmenting comments into individual pieces of feedback or editing existing feeback (updating the user, email, etc.) more efficiently. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? It serves as a centralized repository for feedback, enabling our product and design teams to efficiently search and conduct research for product development. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dominic M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominic M.") DM Dominic M. Optimization & Configuration Analyst Mid-Market (51-1000 emp.) 3/9/2023 "Allows us to quickly see what features our clients request the most and see their current status." 5/5 What do you like best about UserVoice? The voting feature makes it easy to decide how to prioritize the implementation since we receive quite a handful of feature requests every day. With UserVoice, we can submit our own proposals and check the other ones as well and give our vote if we agree to it. We also avoid submitting duplicate requests to our team since we can quickly determine whether the idea has been raised. Review collected by and hosted on G2.com. What do you dislike about UserVoice? Honestly, using UserVoice for what it is intended is enough for us already. I cannot see the downside as we greatly benefit from them based on our own use case. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Our clients send us to feature requests about our products, and we receive quite a lot. UserVoice helps us vote on those ideas and create a system without creating duplicate submissions. This saves us time and allows us to vote on the features we think should be prioritized. Streamlining the process makes the features ship faster, and we can deliver them to our clients as soon as we can. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HM Hillary M. Web coordinator Mid-Market (51-1000 emp.) 1/25/2023 "Easy to navigate and Collaborate on Tickets" 5/5 What do you like best about UserVoice? UserVoice helps me organize and keep track of my tickets. It keeps me on task. I can also respond back to the sender or collaborate on tickets with other developers, as well. It offers plenty of tools to handle a ticketing queue but is easy to navigate and use. I worked for a place once that used Jira for ticketing and we were constantly having issues with it. I haven't heard of any issues coming from using UserVoice and I like that it has a knowledge base for archival purposes, as well. Review collected by and hosted on G2.com. What do you dislike about UserVoice? The login process can be a bit wonky, sometimes (probably my system) and the way the screens go horizontal instead of vertical is something to get used to. I did find it hard to find archived or finished tickets that I could go back and look at, but it's been rare when I've had to do that. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? UserVoice keeps tickets, help requests, development requests, etc. that require a "back-and-forth" out of my e-mail box. I like that it keeps projects organized and that there is one ticket for the amount of activity that happens with solving a ticket. Review collected by and hosted on G2.com. Show More 1/27/2025 Current UserValidated ReviewerSource: Organic ![Haleigh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haleigh S.") HS Haleigh S. Mid-Market (51-1000 emp.) 3/2/2023 "UserVoice is simple, intuitive, and gets the job done for customer-facing products." 4.5/5 What do you like best about UserVoice? My favorite thing about UserVoice is the contributor console. It is SO easy to write out and enumerate a feature request and submit it quickly--when you have a really robust product with lots of features, there can be so many feature requests coming from all directions that it's tough for a product team to see how all of these things fit into a roadmap. But UserVoice makes it really easy to collect all these ideas and collate them so that they're digestible and impactful, getting the most important feedback where it needs to go! Review collected by and hosted on G2.com. What do you dislike about UserVoice? It would be really helpful if UserVoice had an internal tool for better organization and collation of feature request submissions. Submissions with similar language could be the same idea suggested by many people, so to avoid time wasted sifting through all the contributions to find common threads, there should be a way to automate this! Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Uservoice is providing a simple solution to the issue of having a customer-facing product and not enough ways to capture customer feedback about that product. With UV, we can see what needs to be improved! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 11/16/2023 "Great way to close the communication gaps between the support, sales, and product team." 5/5 What do you like best about UserVoice? We no longer need to use Google form to get customer feedback/requests. It has a salesforce and Zendesk widget that allows Sales & Support to quickly share feedback from companies and share it directly with the product teams. Love how UserVoice can sync important data from Salesforce to help prioritize the request. Review collected by and hosted on G2.com. What do you dislike about UserVoice? As an admin, in the admin console, there are times when data loading would take a long while to load. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Uservoice pulling data from Zendesk and Salesforce helped decision-making. Also, the integrations with JIRA helped sync ideas and tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Luke S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke S.") LS Luke S. Enterprise (\> 1000 emp.) 2/16/2023 "A User-Friendly Platform for Prioritizing Customer Feedback and Improving Products" 5/5 What do you like best about UserVoice? UserVoice is a fantastic platform for businesses to gather and manage customer feedback. What I like best about UserVoice is its user-friendly interface, which makes it incredibly easy to navigate and use. The customizable feedback forums are a great feature, as they allow businesses to create a space where customers can submit ideas and suggestions for product improvements. Another great feature of UserVoice is its powerful analytics and reporting tools. This allows businesses to gain insights into their customers' needs and preferences, and make data-driven decisions to improve their products or services. I also appreciate how UserVoice integrates with other tools like Salesforce and JIRA, which makes it easy to incorporate customer feedback into existing workflows. In addition, UserVoice offers excellent customer support tools, including ticket management and knowledge base creation. This helps businesses to provide exceptional customer service, which is crucial for building long-term customer relationships. Overall, I highly recommend UserVoice to any business that wants to prioritize their customer feedback and improve their products or services. With its user-friendly interface, customizable feedback forums, powerful analytics, and integration with other tools, UserVoice is a great solution for businesses looking to engage with their customers and make data-driven decisions. Review collected by and hosted on G2.com. What do you dislike about UserVoice? No much to dislike about UserVoice. I would highly recommend it to anynone looking to improve their business. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? One of the key problems that UserVoice is solving is the challenge of collecting and managing customer feedback. Traditionally, businesses have relied on methods like surveys and focus groups to gather feedback, which can be time-consuming and expensive. UserVoice simplifies this process by providing an online forum where customers can share their feedback and vote on the ideas of others, making it easy for businesses to track the most popular suggestions and prioritize their product roadmap accordingly. Another problem that UserVoice is solving is the challenge of engaging with customers in a meaningful way. By offering a customizable feedback forum, businesses can create a space that aligns with their brand and provides a seamless customer experience. This can help build trust and foster a sense of community among customers, which can lead to increased loyalty and long-term relationships. Ultimately, the benefits of using UserVoice are numerous. By prioritizing customer feedback, businesses can create products and services that better meet their customers' needs, which can lead to increased customer satisfaction, loyalty, and revenue. Additionally, by engaging with customers in a meaningful way, businesses can build trust and credibility, which can help them stand out in a competitive market. Overall, UserVoice is a valuable tool for businesses looking to gather, manage, and act on customer feedback in a way that benefits both the business and its customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Canny](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Canny") Canny 4.5/5(108) ](https://www.g2.com/products/canny/reviews) [ ![Aha!](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aha!") Aha! 4.4/5(365) ](https://www.g2.com/products/aha/reviews) [ ![Productboard](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Productboard") Productboard 4.3/5(254) ](https://www.g2.com/products/productboard/reviews) [ View All Alternatives ](https://www.g2.com/products/uservoice/competitors/alternatives) ##### Categories on G2 [Product Management](https://www.g2.com/categories/product-management-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Product Management](https://www.g2.com/categories/product-management-software)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Product Analytics](https://www.g2.com/categories/product-analytics)[Idea Management](https://www.g2.com/categories/idea-management)[Decision-Making](https://www.g2.com/categories/decision-making)[User Research Repositories](https://www.g2.com/categories/user-research-repositories)[Repository Management](https://www.g2.com/categories/repository-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the best enterprise information archiving platforms for capturing and retaining regulatory-compliant email and chat records?](https://www.g2.com/discussions/what-are-the-best-enterprise-information-archiving-platforms-for-capturing-and-retaining-regulatory-compliant-email-and-chat-records%20)[Which vendor supports offline access to notes across devices?](https://www.g2.com/discussions/which-vendor-supports-offline-access-to-notes-across-devices)[Which EOR service is best for a midsize software firm](https://www.g2.com/discussions/which-eor-service-is-best-for-a-midsize-software-firm) [MongoDB Atlas vs CouchDB for a startup: which is worth the operational overhead of self-hosting?](https://www.g2.com/discussions/mongodb-vs-couchdb-vs-firebase-for-a-startup-which-is-worth-the-operational-overhead-of-self-hosting-versus-a-managed-service)[Best app for setting up an online store](https://www.g2.com/discussions/best-app-for-setting-up-an-online-store)[Pros and Cons Details](https://www.g2.com/products/uservoice/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)