--- title: UserVoice Reviews meta\_title: 'UserVoice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how UserVoice works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 243 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### UserVoice Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. [(10 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619670&qs=pros-and-cons#reviews) Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. [(8 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619361&qs=pros-and-cons#reviews) Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. [(7 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619590&qs=pros-and-cons#reviews) Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. [(6 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619906&qs=pros-and-cons#reviews) Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. [(6 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619383&qs=pros-and-cons#reviews) Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. [(3 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619766&qs=pros-and-cons#reviews) Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980887&qs=pros-and-cons#reviews) Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980944&qs=pros-and-cons#reviews) Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619961&qs=pros-and-cons#reviews) Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. [(2 mentions)](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619635&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UserVoice ##### 1. Feedback Management Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. [ See 10 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619670&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ##### 2. Ease of Use Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. [ See 8 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619361&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you like about UserVoice? UserVoice beings centralized feedback, which we get from multiple sources including internal teams, public forums app widgets, among others UserVoic ##### 3. Feedback Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. [ See 7 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619590&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ##### 4. Customer Support Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. [ See 6 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619906&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you like about UserVoice? Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "We use it every day to stay in tune with our users" What do you like about UserVoice? UserVoice is a super handy tool we use every day to understand what our users need and prioritize what to work on next. It’s easy to use and makes it ##### 5. Helpful Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. [ See 6 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619383&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Empowers Business to Capture and Act on Customer Feedback Seamlessly" What do you like about UserVoice? I like that UserVoice comes with great features for capturing, analyzing, managing and acting on customer feedback. With the data we gather using Use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you like about UserVoice? UserVoice beings centralized feedback, which we get from multiple sources including internal teams, public forums app widgets, among others UserVoic ### 5 Cons or Disadvantages of UserVoice ##### 1. Lack of Features Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. [ See 3 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619766&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "An Outstanding Customer-Centric Solution" What do you dislike about UserVoice? I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks int ![Dan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan T.") DT Dan T. Enterprise (\> 1000 emp.) 4.5/5 "Great platform for unbiased Customer Feedback" What do you dislike about UserVoice? We would like to see greater reporting and analytics capabilities, perhaps with the option to feed key usage details into a data lake so that we can g ##### 2. Complex Usability Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980887&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you dislike about UserVoice? It's a more complex system under the hood. There's a lot of information you need to understand and generate so that it can collect the most accurate f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "an easy to integrate tool that is completely user friendly." What do you dislike about UserVoice? though there is some complexity of some of its advanced features and some occasional technical issues. It can likely happen to let us the issues bette ##### 3. Expensive Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1980944&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you dislike about UserVoice? UswrVoice is pricey, and even on light users, the vendor fails to reduce the cost The program has issues with duplicate feedback, which sometimes th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "UserVoice streamlined our feedback process and improved customer satisfaction." What do you dislike about UserVoice? While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for ##### 4. Idea Duplication Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619961&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "UserVoice Centralizes Feedback Well but Is Pricey and Has Duplicate Issues" What do you dislike about UserVoice? UswrVoice is pricey, and even on light users, the vendor fails to reduce the cost The program has issues with duplicate feedback, which sometimes th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "An Outstanding Customer-Centric Solution" What do you dislike about UserVoice? I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks int ##### 5. Learning Curve Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. [ See 2 mentions ](https://www.g2.com/products/uservoice/reviews?filters%5Bsentiment_snippet%5D=1619635&qs=pros-and-cons#reviews) See Related User Reviews ![Jaime R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime R.") JR Jaime R. Enterprise (\> 1000 emp.) 3.0/5 "Great Insights, But Steep Learning Curve" What do you dislike about UserVoice? It's a more complex system under the hood. There's a lot of information you need to understand and generate so that it can collect the most accurate f ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "UserVoice streamlined our feedback process and improved customer satisfaction." What do you dislike about UserVoice? While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for EP Elizabeth P. Mid-Market (51-1000 emp.) 11/2/2020 "Would like UI improvements for administrators who manage feedback" 2/5 What do you like best about UserVoice? The user interface (what our customers see) is great. Improvements to the contributor interface are nice. The product was really easy to setup and configure. We're better able to manage all the data we receive. Review collected by and hosted on G2.com. What do you dislike about UserVoice? As an admin, I spend my day looking at the ideas page. When I click the icon I'm taken to a summary report that takes a really long time to load. I don't need to see this everyday all day - and it's really annoying. Further, I can't see which ideas have features linked in the list view. There are many days the Features page won't load. Custom fields on features are great, however you can't update them through the API which is kind of frustrating as we use another tool for stakeholders . Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? We're improving our workflow with Development by using the data we collect through uservoice to prioritize new development projects. We're communicating better with our user base. Review collected by and hosted on G2.com. Show More Response from Aaron Lapierre of UserVoice [Editedit](https://www.g2.com/survey_responses/uservoice-review-4450021/official_response/edit) Hi Elizabeth, Thanks so much for your G2Crowd rating! We really appreciate you taking the time out of your day to provide us with a rating and a comprehensive review. In particular, I want to call out a couple of issues you've flagged. We are actively looking into bug fixes for the following: - Roadmap load time - Unable to update Features custom fields via the API As for the remaining items, these are great suggestions to improve UserVoice. We've got that captured and will evaluate it for future release. Thanks again for sharing your thoughts, we really appreciate it! 11/4/2020 Current UserValidated ReviewerSource: Organic ![Scott B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott B.") SB Scott B. Mid-Market (51-1000 emp.) 11/3/2020 "Helps us organize the chaos" 4.5/5 What do you like best about UserVoice? We've been able to create a single point of entry for all feedback requests across our departments. This has enabled us to get out of huge spreadsheets and provides us tools to keep clients in the loop as we make decisions for the product. Review collected by and hosted on G2.com. What do you dislike about UserVoice? Our use case of UserVoice isn't quite typical, most of our clients are in the enterprise space and have quite a few ideas for things they want to see in our product. We've gotten feedback that when clients and individuals get upwards of 100 ideas it becomes difficult to manage and understand. That said, as we're helping clients and individuals understand that this is more of a mechanism for providing feedback, and less a request list of features that we are going to build, there's less that they need to actually manage. While UserVoice does integrate with Jira, I also don't love that there's no automated Jira-to-UserVoice status trigger updates, where we can update something in UserVoice automatically based on a status in Jira. This has required some manual intervention to ensure our UserVoice items that we do choose to move into develop transition into the appropriate statuses as we move items to In Progress and Done. Review collected by and hosted on G2.com. Recommendations to others considering UserVoice: Ensure you spend a good amount of time understanding what features and functionality you will utilize within UserVoice and get buy in from all stakeholders that will be involved. We've been successful in rolling this out because I spent a lot of time getting feedback and tweaking how we would utilize this tool to solve our problems before rolling it out. Like many tools, there's different ways you can utilize the feature set to solve your problems, ensure you understand the problems you're trying to solve and which features will help you accomplish those goals. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Main three objectives for us with a tool like UserVoice were to; 1. Provide a single place for all feedback to go into. Which we've accomplished. 2.Close the loop back to clients and stakeholders as we choose to say yes or no to items. Which is somewhat working for us given our use case. 3. Lastly, use the data we collect to inform strategic direction of things in the future when we work on a given area of the tool. We've been able to leverage data in making decisions about future development. Overall we're accomplishing these things. Given our use case of UserVoice we don't actually have all of our clients in the tool, but have our services team fronting items on behalf of many of our clients. The communication element really works best when you have end users submitting ideas and getting updates based on idea status transitions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kira B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kira B.") KB Kira B. Mid-Market (51-1000 emp.) 10/30/2020 "UserVoice Feedback" 3.5/5 What do you like best about UserVoice? Our company recently transitioned over to UserVoice as our main enhancement request platform. Onboarding went great and we have now more than 1000 users who are using UserVoice regularly. The experience has been great so far but the software is lacking some key functionality we need to use it to its fullest potential. Review collected by and hosted on G2.com. What do you dislike about UserVoice? We need a way to do the following with our users at ACS Technologies: be able to create a post and it notify all users for research notify users when a public post is created be able to query inside of UserVoice for a Jira ticket number have insight into which items have been commented on or replied to vs. those that have not be able to understand the number of users and title of Jira tickets when exporting the backlog show a ministry partners name when sharing an idea allow clients to receive a notification when they subscribe to new ideas the ability to distinguish administrator rights per forum allow us the ability to get rid of old tickets that don't meet our criteria over a period of time Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? We use UserVoice inside our product for our users to communicate needs they have for solving ministry problems. It is currently our primary enhancement request portal for our flagship product, Realm. Review collected by and hosted on G2.com. Show More Response from Aaron Lapierre of UserVoice [Editedit](https://www.g2.com/survey_responses/uservoice-review-4445874/official_response/edit) Hi Kira, Thanks so much for taking the time to provide us this review and feedback! I wanted to address a few of the items here to hopefully clarify and resolve some of your needs: - 'Notify users when a public post is created' & 'allow clients to receive a notification when they subscribe to new ideas' -- users have the ability to manage their notification settings under their profile - 'Allow us the ability to get rid of old tickets that don't meet our criteria over a period of time' -- you're able to delete items to archive them. This can be undone at any point (delete here should probably be renamed to Archive) - 'Have insight into which items have been commented on or replied to vs. those that have not.' -- you have a few options here, but you can view this in the Idea Insights page (under "Ideas that need tidying up"), the Activity & Moderation page, or creating a custom View -'Be able to understand the number of users and title of Jira tickets when exporting the backlog.' -- You can view this info within Jira when you view a Jira item that is linked to a UserVoice idea. For the remaining items, we've gone ahead and captured those as ideas for our product team to evaluate. Thanks again for the feedback! I really appreciate you taking the time. 11/2/2020 Current UserValidated ReviewerSource: Organic AB Aldair B. Mid-Market (51-1000 emp.) 10/30/2020 "Uservoice has made my product discovery process so much easier!" 4.5/5 What do you like best about UserVoice? I really like that I'm able to find ideas and scenarios from my customers in one place, being able to tag and categories ideas makes searching fast and easy. One of my favourite features is being able to have open discussions with clients using Uservoice as a forum. It makes identifying target users much easier, so that we can make sure that we solve the right issues for people who have identified friction points in our product. Review collected by and hosted on G2.com. What do you dislike about UserVoice? There used to be a great feature called studies, but I hear that it is being discontinued. It was starting to shape up to be a real game changer for running product discoveries. We found that out of all the sources we were using to engage with customers during the product discovery process Uservoice studies had the highest conversion rate. I hope you reconsider bringing it back, it has so much potential. I also don't like that adding a profile picture is so complicated. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? I'm able to identify customer pain points, segment customers and prioritise features using additional metrics such as revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JN Jill N. Enterprise (\> 1000 emp.) 10/30/2020 "A database for customer ideas" 4/5 What do you like best about UserVoice? Our developers built a Slack integration that allows our Customer Support team to easily submit customer ideas from Slack and those end up in UserVoice. Review collected by and hosted on G2.com. What do you dislike about UserVoice? Exporting data is a pain; it's unclear what fields you'll get in an export, unclear how many files you'll get in the export and what the difference is between the files. I wish there was a report builder so I could select the data I want. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? UserVoice provides customer feedback to us throughout the software development lifecycle. We collect voice of the customer directly from the customers in our product as well as from our customer support team using a Slack integration. The product team group items by merging them as well as putting them into categories. From that merging/categorization, Product Management can easily identify top requested items that can be considered for our roadmap. During the product discovery phase, we rely on UserVoice to be the database that has collected customer requests and we go through and contact customers directly for interviews and prototype feedback. We rely on customer feedback collected in UserVoice during beta testing; we set up a specific category and add a form in our product that writes to that category. Then the development team can look at feedback specific to their feature in beta and contact customers for interviews and quickly make changes as needed. Submitted UserVoice requests also help us to see where customers are struggling in our product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Josue T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josue T.") JT Josue T. Mid-Market (51-1000 emp.) 10/29/2020 "Simple and effective way to get the voice of your customers" 5/5 What do you like best about UserVoice? The ability to group, aggregate feedback - Lets us quickly see over time what is rising to the top and what may or may not be important. It also becomes a one stop shop to see what similar folks have requested and differences in how their need may help solve their particular problems. Quickly inform customers of updates/changes to feature requests, the ability to update the internal or external status of any feedback is great, with the ability to specify and email those that have voted for an item. Integrations are great with slack and salesforce to better measure potential business opportunities with feature requests. It is very customizable with their APIs. Being able to use slack allowed our customer support and sales enter requests from customers so we could make sure we were capturing not only requests existing customers had but also prospect customers. Review collected by and hosted on G2.com. What do you dislike about UserVoice? Lack of reporting. It is hard to always be able to identify trends to categories over time. A lot of work has to be done manually by exporting the data into excel and then manipulating and creating pivot tables. There has been some improvements being made here. Search doesn't really check the individual feedbacks. If you merge items it is hard to find specific feedback since there is no good way in the UI to search for it. This has been solved for us by having the slack integration and a single channel receive all the feedback, i can then search through all individual feedback with key words. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? A huge input into deciding what our roadmap will look like, great way to solicit rapid prototype testing by working with those that requested the features. Having specific examples and quotes from customers not only helps build the customer empathy, but this also allows us to review potential solutions with them before investing lots of R&D. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![David C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David C.") DC David C. Mid-Market (51-1000 emp.) 10/29/2020 "Great service and a useful engagement tool" 5/5 What do you like best about UserVoice? The responsiveness of the support team is amazing. They have the answers you need to help unblock you. Integrating the user capture form into our application was straightforward and very quick. Our customers find it very easy to enter feedback. Since adopting UserVoice, we have increased our user feedback and been able to develop more of the right features for our customers. Review collected by and hosted on G2.com. What do you dislike about UserVoice? The developer tools and nuances around using the system could be better documented. The ability to have an internal forum, separate to a customer facing one, would be really useful to allow us to capture internal feedback and ensure its separate from the customer feedback. Review collected by and hosted on G2.com. Recommendations to others considering UserVoice: Think about planning a weekly, 2 weekly or monthly review of the feedback. This will depend on your user engagement level. We have found that the amount of feedback our users provide mean we have to discuss and rate the feedback every week. Also, think about categories, and internal/external states and make sure you have these set up before you go live. These are very useful for grouping ideas and feedback. If you are integrating with an existing system and passing through details of the user, make sure you validate all email addresses first Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? We have always been good at engaging with our customers, however without the right tools it was quite time consuming. UserVoice has given us the ability to gather our customers thoughts and ideas, and earmark a smaller amount of time to review, categorise and prioritise as a team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Igor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor G.") IG Igor G. Mid-Market (51-1000 emp.) 11/2/2020 "Excellent tool" 5/5 What do you like best about UserVoice? Most of all I am impressed by the convenience and thoughtfulness of the interface. The guys from UserVoice have foreseen all my desires about how everything should work. And it is really, very convenient. Also, I really like the default set of analysis tools. The flexibility to customize these tools to suit your needs is also very impressive. Very rich functionality for all cases. I would like to say a few words of gratitude about the support, whose work is impeccable and lightning-fast. Review collected by and hosted on G2.com. What do you dislike about UserVoice? There may be some problems with the speed of the interface. Also, sometimes false alarms of the anti-spam system occur. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Working with UserVoice is very good at helping us hear the desires of our many customers and do an in-depth analysis to prioritize what we are going to implement in our product based on customer desires. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HT Hooman T. Mid-Market (51-1000 emp.) 10/29/2020 "UserVoice helped us save time and move faster" 3.5/5 What do you like best about UserVoice? - Tool is specifically focused on feature requests and feedback - Can do both internal and public status updates - Integrations with other tools/services Review collected by and hosted on G2.com. What do you dislike about UserVoice? - Can't customize as many things as we'd like i.e. submission form, reports, and what UI shows vs. hides - Many of our users get confused between the portal vs. admin console vs. contributor sidebar which leads to inconsistency in data intake - Integration with SFDC could be built out more deeply/customizable to be more useful for contextual information Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? - Single source of truth / repository for all customer feature requests and feedback - More automated ways of providing visibility and communication in feature updates with automatic notifications/emails - Saved product management's time in reviewing and responding to customer feature asks - Helps guide high-level discussion and decision making by having the discussion where the data is Review collected by and hosted on G2.com. Show More Response from Aaron Lapierre of UserVoice [Editedit](https://www.g2.com/survey_responses/uservoice-review-4445666/official_response/edit) Hi Hooman, Thanks so much for your review and feedback! We really appreciate you taking the time out of your day to provide us with a rating and comprehensive review. I have a couple of followup questions if you don't mind. This will help me better capture your feedback for future improvement. - customizations on submission form, reports, ui views -- Could you provide more specifics on what you'd like to be able to customize? And if you have specific challenges you're trying to solve for, that would be helpful too. - User confusion and inconsistent data intake -- can you clarify which type of user you're referring to and how you're directing them to UserVoice? Also, what kind of data inconsistencies are you seeing? - SFDC integration -- the good news here is that we're actively working on adding additional segments (account size, customer type and plan type) to this integration. Keep an eye out in early December for this release. If there's still additional customization you would like to see, please do let us know. Thanks again for the feedback! Feel free to reach out to your CSM or support@uservoice.com to have a quick chat about this feedback (or any other feedback you may have). Cheers, Aaron Current UserValidated ReviewerSource: Organic EM Eric M. Mid-Market (51-1000 emp.) 10/29/2020 "Uservoice Review" 3.5/5 What do you like best about UserVoice? The voting system & search feature is nice. Good way to reduce duplicate tickets (and potentially wasted effort in logging). Review collected by and hosted on G2.com. What do you dislike about UserVoice? Might be company specific, but uservoice can feel like a bit of a blackhole at times. I would like to see some sort of confirmation that my feature request has been acknowledged/reviewed. I also find the two UIs - general and admin - a bit confusing. Just feels like I'm missing something core but can never put my finger on what it is. Review collected by and hosted on G2.com. What problems is UserVoice solving and how is that benefiting you? Before we had tons of silo'd tools/processes for logging feature requests. This made it very difficult to see everything you've logged... Much less everything logged for a specific customer. I personally haven't realized many benefits yet, but as this tool matures in our org, I can see this being a valuable addition. Review collected by and hosted on G2.com. Show More Response from Aaron Lapierre of UserVoice [Editedit](https://www.g2.com/survey_responses/uservoice-review-4444775/official_response/edit) Hi Eric, Thanks so much for your G2Crowd rating! We really appreciate you taking the time out of your day to provide us with a rating and a comprehensive review. We take your feedback to heart. In regards to your comments - we have a few followup questions if you don't mind. This will help us capture your feedback appropriately… "Might be company specific, but uservoice can feel like a bit of a blackhole at times. I would like to see some sort of confirmation that my feature request has been acknowledged/reviewed." This makes sense, but what kind of confirmation are you envisioning? Something in the interface once you post a feature request? or are you thinking more of an email confirmation? Additionally, feel free to bring this up with your CSM and they can help discuss strategies on how to better manage feedback internally. "I also find the two UIs - general and admin - a bit confusing. Just feels like I'm missing something core but can never put my finger on what it is." If you could tell us more about how you interact with UserVoice (what kinds of things you are doing, what features you use in UserVoice and how you get to them) I'm sure we could provide some additional clarification to resolve any confusion. Feel free to respond here or email us directly at support@uservoice.com. Thanks! 10/30/2020 Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Canny](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Canny") Canny 4.5/5(108) ](https://www.g2.com/products/canny/reviews) [ ![Aha!](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aha!") 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