UJET Reviews & Product Details

The good thing about Ujet is that you can monitor your calls and auxes. As an agent, Ujet helps me a lot to be productive at work. You can properly hold your callers, and aside from that, you can prepare your next aux while you're still on the call so that after your call, it will automatically change to the aux you've chosen. Review collected by and hosted on G2.com.

I don't see anything that had least with ujet because for me its feature is perfect and perfect to us in any instance. Review collected by and hosted on G2.com.

Ease of Use unlike the other software because as a Customer support its important to us this kind of software. Theres so many number of features like the aux or status after the call. Ease of implementation and frequency of use. Review collected by and hosted on G2.com.

So far i dont know i dislike on ujet so far im happy to be a user of this application. Review collected by and hosted on G2.com.

The user interface and it was user friendly. I always use UJET and the performance is very well. Very useful on receiving call and chats. And customer support always response promptly. Review collected by and hosted on G2.com.

None so far, the tool is so useful and make our job easy. Ease of use. Review collected by and hosted on G2.com.

You can easily set the next status and it's very helpful to us because it saves us time. We can easily navigate the UJET even my grandmother can use this. I love the new update also!! Review collected by and hosted on G2.com.

When you try to refresh the website/ujet it will turn white for a few mins. Which is causing us for a delay. Review collected by and hosted on G2.com.

Ujet is immensely helpful for assisting our customers. Its user-friendly design and seamless integration make it an invaluable tool for customer support, significantly enhancing my efficiency. Review collected by and hosted on G2.com.

There’s nothing about Ujet that I dislike. Review collected by and hosted on G2.com.

UJET has a lot of features that helps us assist our customers through chat, email and phone calls. We always use UJET whether we take inbound and outbound calls, replying to emails of customers and receiving chats. When it comes to its chat features, there has been a recent update where in when customers are unresponsive, it gets automatically get dismissed by our system and the next agent who will receive the chat will be able to see the previous conversation which give the customers a good experience from customer support as they won't have to repeat themselves again and can be assisted further. The UJET tool also is not that hard to follow as it has options that can easily understood by its users . Also, The software has an excellent ease of integration with other third-party services we have such as Kustomer.com Review collected by and hosted on G2.com.

None so far, my experience with UJET is great Review collected by and hosted on G2.com.

What I like and best about Ujet is that it has multiple purposes such as Monitoring all the calls and chats as well as the status of each customer service that is online and using it. Review collected by and hosted on G2.com.

So far with my experience using Ujet, it is always positive as there is almost no room for error with the system. Review collected by and hosted on G2.com.

For me Ujet makes our work become easier and lighter. It is also very convenient to use. It helps us to know the information of our guest/host during the verification process. Review collected by and hosted on G2.com.

I don't any dislikement from UJET since it has been very useful on our everyday work. Review collected by and hosted on G2.com.

It allows us to answer many calls very quickly. It has multiple aux codes to show the state I am in if I am not ready to take calls. It shows the number of calls we have waiting in the queue. Ujet also allows the agent to log in on time without delays. Altogether it has been better than other software I've used while working in the customer service industry. Review collected by and hosted on G2.com.

It doesn't show how long you've been on available aux. Sometimes the calls are considered skipped when Ujet doesn't auto-answer. The stats displayed aren't always accurate. There is sometimes a delay when logging out of Ujet. Review collected by and hosted on G2.com.

Ujet comes with various function as a user. One of many things I like about this tool is it's real time work status and It also allow us to take calls, chat, or email with auto populated information from the IVR. I use it daily and it's very easy to manage. Review collected by and hosted on G2.com.

I have not encountered any issues that hinders me to perform my job using this tool. Though, there are instances of latency and audio issues but not frequent and easy to fix. Review collected by and hosted on G2.com.