# Trip Master Reviews **Vendor:** CTS Software **Category:** [Non-Emergency Medical Transportation (NEMT) Software](https://www.g2.com/categories/non-emergency-medical-transportation-nemt) **Average Rating:** 3.8/5.0 **Total Reviews:** 6 ## About Trip Master Since the 1980s, Trip Master has been driven by our customers. Today it’s a full-service software suite for paratransit, NEMT, and demand-response transit providers, including: • Reservation management • Custom reporting • Automated scheduling • A mobile data terminal interface and AVL • Multiple funding source billing • User-defined settings • A platform that's 100% hosted • Passenger reminder call interface • Vehicle resource management • Built-in data auditing • Real-time dispatch and vehicle tracking • Integrated, real-time mapping And more! Visit us online for a demo and a free 30-day supported trial. ## Trip Master Reviews ### 1. Trip Master **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew B. | Data Engineer / Analytics Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Trip Master?** Easy to use, user-friendly interface, helps save time **What do you dislike about Trip Master?** Nothing comes to mind in my experience, for the most part everything has worked as expected **What problems is Trip Master solving and how is that benefiting you?** Managing trips, real-time tracking for driver locations ### 2. CTS Trip Master for our Disabled Rider Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Trip Master?** Very easy to use, once we switched over to the mobile version I was even more impressed. It really saves time on validating **What do you dislike about Trip Master?** There are a few small features that could be improved but nothing major that I personally find issue with. Small things like a confirmation when you send a message out to a driver so that you know it went through on your end. **Recommendations to others considering Trip Master:** Again I will say since we have implemented the use of mobile technology this has been amazing and so much easier to use. **What problems is Trip Master solving and how is that benefiting you?** We use it to schedule rides for our disabled students to and from classes. Subscription trips really help with that service. ### 3. Makes scheduling transportation easy and efficient! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2018 **What do you like best about Trip Master?** Very user friendly and easy to train people to use. **What do you dislike about Trip Master?** Tends to glitch in the middle of reservations a few times a day. **Recommendations to others considering Trip Master:** It will streamline your scheduling process! **What problems is Trip Master solving and how is that benefiting you?** Keeping trips organized and being able to see exactly who scheduled each reservation helps to follow up with those employees who are making mistakes so that we can retrain them. It finds most addresses in a GPS system that sends the info directly to our driver’s tablets. They can see new additions to their route in real time. ### 4. Trip master **Rating:** 2.5/5.0 stars **Reviewed by:** Naomi E. | Mobility Specialist, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Trip Master?** Easy to learn, great data collection for reports. **What do you dislike about Trip Master?** Some times slow to load, sometimes locks up **What problems is Trip Master solving and how is that benefiting you?** We can see where our drivers are at in real time. ### 5. little complicated for small business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Trip Master?** I think that it is a very good software. They have nice modules ,the module response, and the billing report is awesome **What do you dislike about Trip Master?** I think it is a little complicated to understand for people with out any knowledge in following computer steps, in order to find cargo to transport. , like small transportation owners many companies have the automated locations service, very cheap **Recommendations to others considering Trip Master:** If you want to run a transportation business, mostly long distance service, this is a real tool to control information about customers, billing, location. the reports are very efficient. **What problems is Trip Master solving and how is that benefiting you?** report and billing. It is easy to track information for taxes purposes. ### 6. Review on Trip Master **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about Trip Master?** What I like best about Trip Master from CTS software is that it is pretty much a full service tool. Automated scheduling is a great feature by increasing company transparency through better communication team members thus keeping everyone on the same page to avoid scheduling confusion. **What do you dislike about Trip Master?** There is nothing about this software that I dislike. It is cost effective, pricing is quite acceptable in consideration of the overall design and features included. **What problems is Trip Master solving and how is that benefiting you?** Trip Master and its design has allowed has increased company transparency and improved communication throughout. - [View Trip Master pricing details and edition comparison](https://www.g2.com/products/trip-master/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A49%3A13+-0500&secure%5Bsession_id%5D=9e13a9f7-cf40-45c7-9956-a4dd9dd90bd3&secure%5Btoken%5D=ba308ca2ecdbfba0f6cebae95b0eb1b123054e503666a6656825851ca8923a55&format=llm_user) ## Trip Master Features **Trip Management - Non-Emergency Medical Transportation (NEMT)** - Dispatching - Route Optimization - Trip Customization - Scheduling - Real Time updates **Fleet and Driver Management - Non-Emergency Medical Transportation (NEMT)** - Real-Time Vehicle Tracking - Fleet Maintenance - Driver’s Performance **Financial Management - Non-Emergency Medical Transportation (NEMT)** - Billing and Invoicing **Reporting and Insights - Non-Emergency Medical Transportation (NEMT)** - Regulatory Compliance - Passenger Feedback - Reports and Analytics ## Top Trip Master Alternatives - [Ecolane](https://www.g2.com/products/ecolane-ecolane/reviews) - 4.3/5.0 (24 reviews) - [Nextbillion.ai](https://www.g2.com/products/nextbillion_ai/reviews) - 4.7/5.0 (63 reviews) - [Bambi](https://www.g2.com/products/bambi/reviews) - 5.0/5.0 (26 reviews)