TimeSolv Reviews & Product Details

I find TimeSolv's customer support excellent. When I had a problem, they got back to me within a day or so and helped me work out the problem and fix it. Using screen sharing, the representative, Brooke, very patiently took me through the process and explained the problem, correcting it for me. Review collected by and hosted on G2.com.

I find some of the features are not user-friendly. Review collected by and hosted on G2.com.

What I like best about TimeSolv is how easy it is to use and how much time it saves when tracking hours and preparing invoices. The layout is very straightforward, so it’s simple to find what I need without having to dig through menus. I also appreciate how professional and clean the invoices look—it makes our billing process look more polished to clients. Review collected by and hosted on G2.com.

There isn’t much I dislike, but if I had to mention something, it would be that a few features take some time to get used to at first—especially when learning how to customize invoices or reports. Once you get familiar with the setup, though, it’s very easy to use and runs smoothly. Review collected by and hosted on G2.com.

My firm uses TimeSolv ("TS") for time entry and billing. It does an excellent job at these core functions and has the advantage of being easy to use for time entry making it more likely that each professional will enter time on a regular basis. There are many options in the settings for each function which take time to master but give the user a great deal of flexibility to customize. I'm the managing partner, so I also do the billing. TS billing is also very functional, again with a great deal of flexibility built in. I particularly like the fact that when reviewing draft invoices the user can not only edit existing entries, but can add additional entries without quitting out of the invoice review function, switching to time entry, and then switching back. This saves a great deal of time at month end when preparing invoices. Review collected by and hosted on G2.com.

I don't see any "downside" to using TS, but there are a few items on my wishlist:

1. The remote time entry app only allows entry and syncing; there is no way to review entries once sync'd, nor do you have access to pre-existing entries. The result is that if you add time remotely that must be merged with existing entries, you must copy the new entry into the existing entry then delete the entry you added in the remote time entry app.

2. Until very recently, the system was highly responsive. More recently, TS is very slow to respond to inputs, with significant slow-down especially at end of month invoicing (the last couple of days of a month and the first couple of days of the following month. I understand TS is working on more server capacity.

3. As a new user a few years ago I found the Help function enormously useful in helping me understand how to adapt TS to my preferences, due to the many variable settings, and rarely waited more than a couple of minutes for a response from a live person through the built-in help function. More recently the wait has been very long to the point that I did not get a response from a person before the end of the work day. Review collected by and hosted on G2.com.

Our Legal Law firm has been using TimeSolv for 2 years now and it has significantly improved our productivity and time management. The transfer from our previous billing system to Timesolv was exactly what we needed and was so organized especially with our everyday use. This user interface is intuitive and easy to navigate, making it simple to track billable hours. Additionally, Timesolv’s customer support is responsive and helpful. Review collected by and hosted on G2.com.

there are times when timesolv does kick us out, but overall a wonderful program. Review collected by and hosted on G2.com.

TimeSolv is a much easier and user friendly tool for timekeeping, reports etc. than the previous software used. Once set up, timekeeping is a breeze. Invoices can be created to suit your needs. Review collected by and hosted on G2.com.

Some of the reports are not customizable. Review collected by and hosted on G2.com.

Entry of time is easy. Review and sending of billing is easy and efficient. Review collected by and hosted on G2.com.

The statements that are part of the bills are confusing. Too much info, too many time. Review collected by and hosted on G2.com.

TimeSolv is user friendly, web based (so no need to always back up data), and has great customer service. They are always improving their product too. Review collected by and hosted on G2.com.

Two minor issues I have with TimeSolv: (1) When entering time, my hands have to leave the keyboard to enter the date, which is entered on a calendar to the left of the screen; and (2) there is no quick (hot key) way to repeat the name of the client entered in the previous entry. These two issues slow me down a bit when entering time. Review collected by and hosted on G2.com.

The most helpful thing about TimeSolv is the excellent customer service. They also center the software around the customer, so you can customize the software platform to fit your specific billing needs. TimeSolv also constantly improves their software by making changes based on customer feedback. Review collected by and hosted on G2.com.

Some of the basic features are static and cannot be changed for instance, how many characters can be written into a note and how the date is presented in year, month, day instead of month, day, year Review collected by and hosted on G2.com.

Very intuitive and clean user interface. Has all of the options needed, without extras I don't need. Review collected by and hosted on G2.com.

I haven't found a negative aspect, so far. Review collected by and hosted on G2.com.

Easy for attorney and I to both make entries to minimize lost time. Review collected by and hosted on G2.com.

The developers are very rigid about report and invoice formats, which are less clear than I would expect from a company working with several lawfirms. I have complained to them several times about inability to control certain aspects of invoices (such as making the Trust ledger/balance separate from the amount due) and payments, discounts, their response, even after a web session to show them the problems has been that I need to spend time educating the clients about how to read the invoice. Not "we'll work on that" just "it's your problem." Very disappointing. Yet, I get constant notices from them about new features unrelated to the Timekeeping and Billing service, which I believed to be their core product. They are too intrested in grabbing new market share to properly and satisfactorily service the needs of their clients - law firms like us. Review collected by and hosted on G2.com.