TheraNest by Ensora Health Reviews & Product Details

I like how we can give suggestions and they are truly taken into consideration with pointers and screenshots on what we can use until those suggestions are implemented. Review collected by and hosted on G2.com.

There's nothing that I can think of that I dislike about it currently. Review collected by and hosted on G2.com.

We appreciate the sections in the case notes area because they simplify employee training. Review collected by and hosted on G2.com.

The least helpful aspect is that we must use a separate system because AI is not integrated. We rely on AI for our case notes, and it becomes cumbersome when we have to split the screen to complete this task. Review collected by and hosted on G2.com.

Standard features are solid, generally enjoy the workflow and integration of documentation and billing, scheduling was solid but recent changes have broken some features. Review collected by and hosted on G2.com.

Lots of small user interface issues that make flow slower. Recently cancellation upgrades have broken a useful way to mark people with cancellation reasons, the upgrade was not an improvement. Workflow of documenting is slower when having to return to previous pages. Tutorials are difficult to follow and don't often address issues presented. Review collected by and hosted on G2.com.

The ease of use and the customer support that is available has been great. Review collected by and hosted on G2.com.

The biggest downside would be glitches/bugs, but customer services is always good about being on top of it and if you create a ticket they will get back with you on your issue to ensure it has been resolved. Review collected by and hosted on G2.com.

I have used TN for many years now. It allows me to manage my entire practice in just one site. I do my billing, scheduling, communication, clinical notes. They are always striving to improve the site, introducing new features. Review collected by and hosted on G2.com.

They don't have a mobile app for scheduling on the go. I created an app that takes me to their website. That is not as fast and user friendly as if they provided an app. Calendar is not two way. Review collected by and hosted on G2.com.

The ease of accessing notes, treatment plans, the ability to tailor documents to your specific facility. Review collected by and hosted on G2.com.

I cannot complain at this point, we have used this program for at least 8 years and going. Review collected by and hosted on G2.com.

I enjoyed using TheraNest. I like how it would pull things written in previous notes Review collected by and hosted on G2.com.

I did not experience any downsides to using this Review collected by and hosted on G2.com.

The customer service has been really exceptional. I love the ease of customization. It was incredibly easy to learn the system and integrate it into our practice. The cost is straightforward and I love that the number of practitioners is not a factor in the cost since I work extensively with interns who sometimes have very small client lists and I don't believe I would have the funding available to pay for it if it were pay per practitioner. I also love the ease of the online scheduling system. That has saved me countless hours on phone calls and emails. Review collected by and hosted on G2.com.

There are a couple of features I have wishlists for improvement. I wish that the scheduling showed all available times and then who the practitioner is until they have an assigned person and then when logged in, it would just show that person's openings. I also wish that when we transferred clients that the interns could see the prior records. There is also one feature that may cause me to leave this platform. University students come and go in therapy and can go months between sessions so we archive them, but then they can't schedule without us having to take a phone call or email to unarchive them. I wish that they could still schedule while in archive and then we just had to unarchive them in order to confirm the appointment. This would honor the billing system of only billing for active clients but keep people from having to make contact to be removed from archive. It is VERY cumbersome and I worry that some students just go without scheduling because they won't call/email and they can't just schedule on their own. Truthfully, I have started looking at other platforms for next academic year because this piece just doesn't really work for our agency even though I love so many other things about Theranest. One other wishlist that just occurred to me, I wish I could set different default filters for each view on the schedule e.g. on the agenda view, I wish I could default to just me so I don't have to scroll forever to complete my notes, but I would like the staff view to have everyone so I can see what is happening in the agency with one click. The other option would be a button on the staff view for add progress note which would work well too. I also wish I could create a default initial email for the organization instead of having to add to it every time I want to send an invitation. It is possible for the reminders but not for that default email that I have found. Review collected by and hosted on G2.com.

Submitting notes is pretty straightforward, where to upload documents and more for clients is fairly clear. Review collected by and hosted on G2.com.

It's glitchy; I often have to fight with the system to save changes I've made, and finding old notes I've already started is a more difficult process than it should be. There are plenty of redundancies. Review collected by and hosted on G2.com.

I like that the system is easy to use and provides all needed services. Review collected by and hosted on G2.com.

I don't like that there are not more preset intake forms and that it is not possible to upload forms. Making them is quite time consuming. Review collected by and hosted on G2.com.