--- title: TeamSupport Reviews meta\_title: 'TeamSupport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 891 reviews by the users' company size, role or industry to find out how TeamSupport works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 891 scale: '5' date\_modified: '2026-08-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TeamSupport Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by TeamSupport but has limited features. Are you part of the TeamSupport team? [Upgrade your plan](https://my.g2.com/teamsupport/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. * * * Seller [TeamSupport](https://www.g2.com/sellers/teamsupport) Discussions [TeamSupport Community](https://www.g2.com/products/teamsupport/discuss) Languages Supported English Solution Type All-in-One Overview by Joanne De Santiago Show More ## Pricing Pricing provided by TeamSupport. ### Chat Support $29.00 1 agent / month ### Essential Support $35.00 1 agent/month [ View More Pricing Information ](https://www.g2.com/products/teamsupport/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,058) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,769) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,888) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/teamsupport/competitors/alternatives) ## User Insights Average based on 891 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## TeamSupport Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/3/2026 "TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics" 5/5 What do you like best about TeamSupport? TeamSupport makes it easy to manage multiple clients under one account. You can easily track tickets and provide support to each client without confusion. It also includes performance metrics and other tools that help improve service quality for a software company. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Some things I dislike about TeamSupport are that the interface can feel a bit dated and sometimes not as intuitive as other helpdesk tools. It can take time for new users to learn how everything works. A few features also feel more complex than they need to be, especially for smaller teams. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport helps solve the problem of managing support for many clients at the same time. It lets me keep all tickets organized, track what each client needs, and make sure nothing gets lost or forgotten. This benefits me by saving time, improving communication with clients, and helping me deliver better and faster support. It also gives performance metrics that help me understand how well the support team is doing and where we can improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kari B.") KB Kari B. Mid-Market (51-1000 emp.) 11/16/2023 "Excellent B2B Communication Office with Continuous Enhancements" 5/5 What do you like best about TeamSupport? I really like that TeamSupport is built specifically for B2B communications. I love that TeamSupport continuously rolls out new features, and I'm particularly fond of the custom fields and AI. We use Custom Fields to quickly tag tickets, which helps us identify the types of issues our clients are experiencing, like inventory-related, integrations, or shipping problems. AI helps us quickly summarize problems on lengthy tickets, so we don't have to read through many posts to understand the issue. This is invaluable. The initial setup of TeamSupport was very easy. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? My only complaint, and it is a small one, is that the text editing menu (to bold or italicize, for example), remains at the top of the post, so that if you are writing a lengthy response and want to bold or italicize text, you have to keep scrolling up and down. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? I use TeamSupport for streamlining communication, issue-monitoring, and reporting. Custom fields help tag tickets quickly, and AI summarizes lengthy tickets efficiently. It's invaluable for saving time and understanding client issues. Review collected by and hosted on G2.com. Show More 2/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Mid-Market (51-1000 emp.) 2/27/2026 "Great Ticket Visibility and Cross-Team Collaboration in One Place" 4.5/5 What do you like best about TeamSupport? Wide yet selective visibility of an issue (in form of ticket). And ability to bring in additional support from different domains to help resolve a particular issue. Another big positive is that the problem and its resolution/steps remain in a single place for future reference Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Search functionality is not sharp yet, when I try to reference a problem that was solved before. In this age of AI, hoping the search becomes way more powerful instead of just being limited to the TS engine searching by tags or title. It should go into the content of tickets and be able to intelligently search, comprehensively. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? Knowledge sharing while solving problems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hemily F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hemily F.") HF Hemily F. Paralegal Small-Business (50 or fewer emp.) 3/5/2026 "Empowers Communication, Needs Simpler Reporting" 5/5 What do you like best about TeamSupport? I appreciate TeamSupport for having all the tools I need as a support specialist to perform my daily responsibilities and communicate with clients effectively. I find the screen recording on both ends and the AI tools truly helpful. The video recording capabilities, including voice and screen recording, are features I particularly like. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I wish reporting was easier. The setup of reports is complex. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport provides the tools I need as a support specialist to communicate effectively with clients and reduce miscommunication, while the screen and AI tools help address issues clearly with video. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GJ Genai J. Support Admin and Compliancy Assistant Small-Business (50 or fewer emp.) 2/26/2026 "Efficient Customer Communication, Needs Personalization" 3.5/5 What do you like best about TeamSupport? I love that TeamSupport offers a quick and efficient way for users and potential clients to reach out to us. The methods used to notify us when a question is asked after hours are wonderful, and you cannot miss the notification sound. The initial setup was also very simple. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? It would be helpful to set profile pictures so customers know they are speaking with a real person. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? I use TeamSupport for quick and efficient customer communication, assisting with customer questions and providing a way for users and potential clients to reach out to us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CS Callum S. 10/22/2025 "Efficient Ticket Management with Room for Customization" 4/5 What do you like best about TeamSupport? I appreciate TeamSupport for supporting all the features our team needed and being an improvement over our previous system. It has helped us manage technical support tasks more efficiently, given its capabilities. I find the ticket automation feature particularly useful as it helps my team adjust to new rules and manage tickets better, enhancing the service we provide to our customers. The categorization of information, along with email and pop-up notifications, ensures that everyone is kept informed and tasks are properly managed. The internal Wiki is also a great tool for remote team communication, serving as a notice board. These features help maintain transparency, ensure nobody in the team is overlooked, and prevent tickets from getting lost. Automating ticket responses and categorizing them helps everyone stay on top of cases and provides clarity for customers, ensuring a seamless organization. Additionally, setting up TeamSupport wasn’t difficult, and it has proven to be efficient despite requiring some getting used to at first. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? I found that integrating other software tools alongside TeamSupport is something that could be improved. Currently, we do not have any integrations, and while the platform accomplishes its tasks for ticket creation and customer communication, it would be interesting to explore more seamless integrations. Additionally, more customization features would be welcome to personalize the platform, such as allowing us to implement our own color schemes and logos to make it feel more tailored to our brand. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? I find TeamSupport automates ticket management, aiding my team in transition and providing better customer service. It enhances clarity, ensures no tickets are missed, and keeps our remote team aligned, ultimately improving organization and efficiency. Review collected by and hosted on G2.com. Show More Response from Jen Mylroie of TeamSupport [Editedit](https://www.g2.com/survey_responses/teamsupport-review-11845470/official_response/edit) Thanks for the feedback. We offer a number of core integrations that we support into the most commonly used CRM's, development tools and communication tools. In addition, we have a third party relationship which offers hundreds of others through our API (which you can use as well). We'd love to show you what's new since your demo. Feel free to reach out to explore the options that fit your workflow. [See how TeamSupport improved](https://www.teamsupport.com/integration-hub/) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/5/2026 "TeamSupport Keeps Customer Conversations and Tickets Perfectly Organized" 5/5 What do you like best about TeamSupport? What I like best about TeamSupport is how it keeps all customer conversations and tickets in one place. As a college student, I like tools that are organized and easy to use. It also makes teamwork easier because everyone can see and solve issues together quickly. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? One thing I dislike about TeamSupport is that the interface can feel a bit outdated and sometimes confusing for new users. As a college student used to modern apps, it would be better if the design and navigation were more simple and intuitive. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport helps organize customer tickets and team communication in one place, making it easier to solve issues quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/5/2026 "Responsive, Intuitive, Customer-Focused Experience" 5/5 What do you like best about TeamSupport? Responsive, intuitive, and customer-focused. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? Occasional slow reporting and limited integrations. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? TeamSupport centralizes customer support, tracks issues, and streamlines team collaboration. It reduces response times, prevents missed inquiries, and highlights recurring problems. This boosts efficiency, accountability, and customer satisfaction, allowing our team to resolve issues faster, work smarter, and focus on strategic growth instead of daily support bottlenecks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MR Michelle R. Recruiter Enterprise (\> 1000 emp.) 5/21/2025 "Memory & Organization Support" 5/5 What do you like best about TeamSupport? TeamSupport has enabled me to stay on top of a large task load without forgetting a step. The best feature is the due date; you can count on TeamSupport to remind you of task due so that nothing slips through the cracks. I used TeamSupport daily to ensure that I haven't missed a thing. It has upped my organizational game, and others are convinced that I never forget! Review collected by and hosted on G2.com. What do you dislike about TeamSupport? There aren't any downsides. I would like to see additional features in the future such as integration with other programs and search feature for key words. The ability to utilize check list on tickets would also be an added benefit. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? As a recruiter, I talk to a lot of new people each day. My biggest challenge is remembering to complete a touchpoint on a regular interval (for me, it's every two business days). This touch point may be with the applicant, HR, the hiring manager, etc. TeamSupport is vital in always knowing when and what the next step is. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 2/26/2026 "More Than a Ticketing System" 5/5 What do you like best about TeamSupport? I appreciate how it centralizes customer data, internal communication, and support workflows in one ecosystem — it turns support from a reactive function into a strategic advantage. It’s not just about solving issues faster; it’s about understanding customers better. Review collected by and hosted on G2.com. What do you dislike about TeamSupport? New users may need time to fully understand and leverage all its capabilities. Review collected by and hosted on G2.com. What problems is TeamSupport solving and how is that benefiting you? By centralizing communication, ticket history, account data, and internal collaboration in one place, TeamSupport turns support into a coordinated, strategic function instead of a series of isolated interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about TeamSupport? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about TeamSupport ](https://www.g2.com/products/teamsupport/discussions/new) GU Guest User • Last activity over 1 year ago What is TeamSupport used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-teamsupport-used-for) TR Tobin Raj • Last activity over 6 years ago How do I customize the charts with some external data? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-customize-the-charts-with-some-external-data) [ View all Discussions ](https://www.g2.com/products/teamsupport/discuss) ## Pricing Options Pricing provided by TeamSupport. ### Chat Support $29.00 1 agent / month ### Essential Support $35.00 1 agent/month ### Professional Support $49.00 1 agent/month [ View More Pricing Information ](https://www.g2.com/products/teamsupport/pricing) TeamSupport Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,769) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-teamsupport) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,058) [ Compare Now ](https://www.g2.com/compare/teamsupport-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b0001efbdd184cb7e9946caaecf761fb/happyfox-help-desk.png "Product Avatar Image") HappyFox Help Desk 4.5/5(138) [ Compare Now ](https://www.g2.com/compare/happyfox-help-desk-vs-teamsupport) ##### ##### TeamSupport Features Platform Customization Reporting Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Live Chat Support Internal Use Customization [ View More Features ](https://www.g2.com/products/teamsupport/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention)[Digital Customer Onboarding](https://www.g2.com/categories/digital-customer-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best tools for automating content creation workflows](https://www.g2.com/discussions/can-you-suggest-the-best-tools-for-automating-content-creation-workflows)[Top platforms for integrating content creation with CMS](https://www.g2.com/discussions/recommendations-for-the-best-platforms-for-integrating-content-creation-with-cms)[Which CLM platforms are rated highest for mid-market technology companies that want easy integration with their existing tools?](https://www.g2.com/discussions/which-clm-platforms-are-rated-highest-for-mid-market-technology-companies-that-want-easy-integration-with-their-existing-tools) [Most recommended account-based tools for software companies](https://www.g2.com/discussions/which-account-based-tools-work-best-for-software-companies)[Top-rated AI chatbot platforms for customer retention](https://www.g2.com/discussions/top-rated-ai-chatbot-platforms-for-customer-retention)[Pros and Cons Details](https://www.g2.com/products/teamsupport/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)