Talkroute Reviews & Product Details

Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs.

Seller

Talkroute

Discussions

Talkroute Community

Solution Type

All-in-One

Overview by

Paul Howey (CEO at Talkroute)

Pricing

Pricing provided by Talkroute.

BASIC

$19

per account, per month (not billed per user)

PLUS

$39

per account, per month (not billed per user)

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 44 real user reviews.

Implementation Time

<1 month

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PF

Pierce F.

Owner

Small-Business (50 or fewer emp.)

2/8/2019

"Pretty much perfect"

5/5

What do you like best about Talkroute?

This service has tons of great features but the ability to create a menu system that gives callers options that play information messages has been incredibly valuable to our business. We were getting numerous calls on a daily basis asking us what time we were open until, how they could reserve a personal trainer, etc... By creating options for each of these categories that plays a custom greeting with the appropriate information, we were able to eliminate calls and spend more time answering the calls that mattered. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

Nothing. It's pretty much perfect for our needs. Review collected by and hosted on G2.com.

ST

Sylvia T.

Managing Director

Small-Business (50 or fewer emp.)

1/16/2019

"Finally! A Virtual PBX that offers HIPAA Compliance!"

5/5

What do you like best about Talkroute?

Let’s be honest. Most of these virtual phone services are pretty similar but Talkroute was the only one we found that offered HIPAA compliance and a Business Associate Agreement (BAA). This was absolutely essential for us to deploy this type of solution in our office. Their custom support was also amazing about getting us everything we needed the same day. Pricing was also excellent. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

This is not really the fault of Talkroute but it’s unfortunate that the email notifications for voicemail messages are not HIPAA compliant so they are disabled on our account because we could see this being a very beneficial feature. Review collected by and hosted on G2.com.

NP

Neel P.

President

Automotive

Small-Business (50 or fewer emp.)

1/15/2019

"Easy to setup & use!"

5/5

What do you like best about Talkroute?

We were able to get the perfect toll free number for our sales team up and running instantly. Call quality is excellent and the mobile app is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

So far we really haven’t ran into any major issues with Talkroute. My only recommendation would be a way to change the scheduled forwarding from the mobile app. Review collected by and hosted on G2.com.

AD

Alan D.

Owner

Small-Business (50 or fewer emp.)

3/20/2019

"Excellent tool for small businesses"

4.5/5

What do you like best about Talkroute?

Awesome customer service and simple easy-to-use interface. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

Cost can be a little high, but not excessive. Review collected by and hosted on G2.com.

Recommendations to others considering Talkroute:

Excellent product and makes it easy to have a professional number attached to your business. Review collected by and hosted on G2.com.

What problems is Talkroute solving and how is that benefiting you?

I didn't need a second phone for my small business. Simple to route calls to my current phone and even text from my business number. Review collected by and hosted on G2.com.