Talkroute Reviews & Product Details

We were denied use of the product without valid cause. Our disabled team member is looking for a pc-based phone solution. Review collected by and hosted on G2.com.

Rude, incompetent, and illegally charged our card immediately despite clearly stating it would not be charged until after a 7 day trial. Review collected by and hosted on G2.com.

As an online e-commerce business, it's extremely important for us to be able to answer and respond to customer inquiries regardless of where our team members are located at a given moment. There are times we are in the office, at the warehouse, or on the road attending a tradeshow. Before we had to allow these sales leads to go to voicemail or have someone take a message for a call back resulting in loss of business. With Talkroute we now have the freedom to be able to answer customer calls wherever we are and close more sales. Review collected by and hosted on G2.com.

Nothing so far. If I was being super picky, I would like a way to change the routing schedules from the mobile apps. Currently this is only available on web and desktop. Review collected by and hosted on G2.com.

When the service works it runs great. however, their system drops calls daily and is inconsistent creating a negative impact on our own clients. For a phone service that promotes consistent reliable service, we have not had that experience since we started. We currently have a trouble ticket that has been unresolved since March and their development team is unable to provide an estimate as to when it will be completed.

When working with their customer service they ask for more and more data to be sent to them, with no positive results resulting from our legwork. We were informed that "No other clients have these issues, such as dropped calls or disconnections from their network. You (our company) are an isolated issue and Talkroute does not want to risk jeopardizing their large accounts stability to try to solve our issues."

If you are a small business owner I would highly suggest finding another company that shows they care about their clients no matter how small or large they are. Review collected by and hosted on G2.com.

Drops multiple calls daily from various user profiles and devices that include: Various Apple Devices, Windows/PC, their web app, their desktop app, and their cell phone app.

When addressed the IT department asks for redundant information from the client on a regular basis. Such as what devices are we using, our IP addresses and call logs. When pressed they say that all these items they are unable to track from their end even though their system connects to and monitors all those systems. Review collected by and hosted on G2.com.

Our tech company has been using Talkroute for over 4 years. We rarely have an issue, but if we do, their chat support is outstanding! At any given time, I've been met with an immediate response and have always left with a resolution.

I could not be happier. Review collected by and hosted on G2.com.

No major cons to report. There have been times when a call may drop for no apparent reason, but there are variety reasons at play not related to Talkroute i.e. reception. Review collected by and hosted on G2.com.

We have been using Talkroute at our real estate office for the past 2 years and it has been excellent! We use Talkroute for a bunch of daily operations but the most valuable features have definitely been the ability to route incoming calls to our team member's cell phones and the ability to register multiple phone numbers for our various marketing campaigns. Their support team is always extremely helpful and willing to assist us with any questions. Review collected by and hosted on G2.com.

Over the past few years, we haven't had any noticeable issues with our service. We would love to see them add fax capability and according to their support team, they are planning to add it. Review collected by and hosted on G2.com.

The apps are excellent. If a team member is on the go, the mobile app is ideal; if they are at work, the desktop applications is even better. Review collected by and hosted on G2.com.

We have no complaints about the service. Review collected by and hosted on G2.com.

We needed a way to provide telemental health services to our patients. The combination of Talkroute's phone and video conferencing features has made this possible for us to achieve! Review collected by and hosted on G2.com.

Nothing so far! If I could recommend one improvement, it would be to make it easier to transition from a call to a video conference but this rarely is an issue. Review collected by and hosted on G2.com.

It is an internet based platform, it is easy to use and I can set up extensions and voicemail boxes remotely Review collected by and hosted on G2.com.

Currently having serious issues with texting- as in, not able to send texts. This is one of the primary ways I remind patients of their appointments Review collected by and hosted on G2.com.

It's simple to use, the pricing is reasonable, and support is always helpful when I have a question. Review collected by and hosted on G2.com.

Sometimes there are minor bugs with the desktop application, but they release updates to fix this often which is nice. Review collected by and hosted on G2.com.

Talkroute has been a game changer when it comes to getting inbound calls to our sales team. The ability to utilize our existing smartphones with this service has been incredibly valuable. Review collected by and hosted on G2.com.

So far there is really nothing to complain about. We are very happy with our service. Review collected by and hosted on G2.com.