--- title: Talkable Reviews meta_title: 'Talkable Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how Talkable works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 59 scale: '5' date_modified: '2026-07-13' parent_category: name: Demand Generation url: https://www.g2.com/categories/demand-generation --- # Talkable Reviews **Vendor:** Talkable **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 59 ## About Talkable Talkable’s marketing technology empowers e-commerce brands to acquire & retain high-value customers through referral & loyalty marketing programs. As a single-source solution for your referral marketing and loyalty marketing needs, brands are able to create seamless user experiences designed to increase brand engagement and build brand affinity. For both referral and loyalty solutions, Talkable offers comprehensive segmentation capabilities, a built-in A/B testing suite, and best-in-class fraud prevention intelligence. Talkable is more than just a technology solution, we’re also your partner. As such, every client has a dedicated team of experts who will strategize, envision, create, deploy, optimize all of your campaigns. The customer success team will act as an extension of your marketing team designing referral and loyalty programs that exceed your expectations. Talkable is best suited for brands with $4M+ in annual revenue. Our enterprise clients on average see a 52X ROI from their referral programs. Talkable’s Marketing Solutions are used to: -Identify, target, and reward your most valuable customers through in-depth data analysis. -Acquire and retain your highest-value clients at a low cost -Drive more sales and increase revenue Talkable was founded in 2009 and pioneered the ability to digitally track the virality of word-of-mouth marketing which ultimately sparked the creation of Referral Marketing. Today, Talkable develops and implements long-term growth strategies targeting new customer acquisition, increased retention, higher LTV, all at a significantly lower CPA than other marketing channels. Talkable is trusted by 250 brands such as L’Occitane, FitJoy, American Eagle, and TOMS– bringing over $1 billion in referral sales for its customers. ## Talkable Pros & Cons **What users like:** - Users praise Talkable for their **exceptional customer support** , highlighting a strong partnership and attentive assistance throughout the journey. (7 reviews) - Users value the **ease of use** of Talkable, praising its user-friendly interface and supportive team. (6 reviews) - Users commend Talkable for its **user-friendly dashboard and exceptional customer support** , enhancing their referral marketing efforts significantly. (6 reviews) - Users appreciate the **exceptional support** from Talkable, highlighting their reliable partnership and effective solutions for referral programs. (5 reviews) - Users appreciate the **supportive team and user-friendly platform** of Talkable, enhancing their referral campaign success. (3 reviews) - Users value the **automation** features of Talkable, enabling seamless campaign management and rapid iteration with minimal effort. (3 reviews) - Campaign Management (3 reviews) - Platform Performance (3 reviews) - Users value the **intuitive and customizable referral program** of Talkable, enhancing their marketing strategy effectively. (3 reviews) - Sales Growth (3 reviews) **What users dislike:** - Users are frustrated by **communication delays** from the marketing team, leading to lack of updates and follow-through. (2 reviews) - Users express frustration with **poor customer support** , highlighting communication issues and lack of follow-through from the marketing team. (2 reviews) - Users express frustration with **poor management** , citing a lack of communication and follow-through from marketing leadership. (2 reviews) - Users express frustration over **poor account management** and a lack of communication from marketing leadership hindering strategic goals. (1 reviews) - Users experience **email issues** with delayed follow-ups from the Talkable marketing team on important projects. (1 reviews) - Users desire more **flexible revenue breakdown options** on the main chart for improved data analysis and filtering. (1 reviews) - Users desire more **flexible filtering options** for revenue breakdowns on the main chart for better analysis. (1 reviews) - Users desire **inadequate filtering options** for revenue breakdowns, seeking more flexibility in time period analysis. (1 reviews) - Users desire **limited customization** for revenue breakdowns on Talkable, seeking enhanced filtering options for better insights. (1 reviews) - Users note that **slow performance** can hinder onboarding, especially for those lacking in-house technical support. (1 reviews) ## Talkable Reviews ### 1. Efficient referral program with great support **Rating:** 4.5/5.0 stars **Reviewed by:** Russ U. | Head of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2020 **What do you like best about Talkable?** Talkable program exceeded my expectations in terms of sales volume and traffic quality. Our account managers take care of optimization and offer lots of test and ideas during calls. One of the best provider on the market. **What do you dislike about Talkable?** We are still working on reporting that will suit our need, otherwise, it's all good. **What problems is Talkable solving and how is that benefiting you?** increase the amount of subscriptions and turn word of mouth into marketing channel ### 2. Retailers’ holy grail to get more customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Talkable?** From the beginning, the campaign started bringing new customers, which contributed to an increase in sales. The customer success team also suggested running the A/B test to find out what discount is more attractive for advocates and their friends. The team takes care of every campaign, from the way it looks like to the results it brings. **What do you dislike about Talkable?** To my mind, it will be hard to adjust a referral program by yourself. **What problems is Talkable solving and how is that benefiting you?** Talkable solves even two of our business problems: 1) building a long-term relationship with the current customers; 2) attracting new customers. ### 3. Referral program for getting more customers **Rating:** 4.5/5.0 stars **Reviewed by:** Bohuslava Z. | Head Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Talkable?** After four months of using the program, we got visible results. Our existing customers were actively sharing the offer with their friends. That gave us not only great traffic but also a sales increase. **What do you dislike about Talkable?** Its' hard to say, cause everything is perfectly fine till now. **Recommendations to others considering Talkable:** Try it **What problems is Talkable solving and how is that benefiting you?** Acquiring new paying customers. ### 4. No fraud, no problem **Rating:** 5.0/5.0 stars **Reviewed by:** Maryna K. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Talkable?** Sometimes customers try to refer themselves by providing a fake or second email. Talkable referral program saves from cheaters. Its engine helps to define the rules to catch and prevent fraudulent behaviors. Plus, there is a customer portal where we can manage customer issues directly. **What do you dislike about Talkable?** Nothing. It’s all good. Perhaps a bit pricey. **Recommendations to others considering Talkable:** Better than in-house referral marketing programs **What problems is Talkable solving and how is that benefiting you?** Increasing sales revenue. ### 5. Referral platform with amazing service **Rating:** 5.0/5.0 stars **Reviewed by:** Marie S. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Talkable?** First of all, Talkable took care of the entire referral program integration and set up, everything was up and running in three weeks. Second, they do all the tests and adjustmetns on their side, so it's easy to manage. I see a steady flow of new customers coming from referral and joining our loyalty program. Highly recommended for e-commerce! **What do you dislike about Talkable?** It would be nice to have free or low-price trial period for e-commerce stores to see how program works and then switch to full-price plan **What problems is Talkable solving and how is that benefiting you?** New customers coming through referral, sales increase ### 6. Referral marketing made right **Rating:** 4.5/5.0 stars **Reviewed by:** Kate K. | Global Partnership Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Talkable?** Being skeptic about referral programs, we weren't expecting rapid revenue growth (from what we heard). To my surprise, Talkable's program brings us a huge amount of new clients with LTV sometimes higher than other clients. Despite a long process of setting up the campaign, it worth an investment of time and money. **What do you dislike about Talkable?** It took almost 5 months to negotiate details and set up a program. Would be great to have an option to choose between ready-made programs, if this is possible. **Recommendations to others considering Talkable:** Ask them for examples of referral programs - it helped me a lot **What problems is Talkable solving and how is that benefiting you?** New clients acquisition with transparent attributuon and high clients LTV ### 7. Low-cost customer acquisition through referrals. Best service and reporting! **Rating:** 5.0/5.0 stars **Reviewed by:** Clate L. | Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Talkable?** We've quickly saw impressive results from referral program. The traffic and the conversion rate are great, I'm very pleased with how our program is managed and with the reports we get. Reporting provides some behavior insights we use for segmenting users. The level of service is extremely high. **What do you dislike about Talkable?** Haven't noticed anything up to the moment **Recommendations to others considering Talkable:** Apparently, for referral program to work, it needs to be promoted as much as possible across the site. **What problems is Talkable solving and how is that benefiting you?** Customer acquisition ### 8. The best service and lots of program customization **Rating:** 5.0/5.0 stars **Reviewed by:** Daniil K. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Talkable?** Integration team and campaign manager took care of every tech aspect of our referral program. The integration was smooth and pretty fast. Talkable team answered every question and adjusted program, saving us lots of time and recources. It's rare for tech vendors to have such superb service **What do you dislike about Talkable?** Nothing so far really, fully satisfied with it **Recommendations to others considering Talkable:** Apparently, for referral program to work, it needs to be promoted as much as possible across the site. **What problems is Talkable solving and how is that benefiting you?** Getting new customers from referrals with great ROI ### 9. Good Client Services. A little pricey. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Talkable?** The best thing about Talkable is customer acquisition and new sales. When I was using the tool they were one of largest sources for acquiring new customers. They also had great client services and were quick to make any changes to the program that we asked. **What do you dislike about Talkable?** I have no majors dislikes for the tool at all other than price, but that may have changed since I used them over 2 years ago. **Recommendations to others considering Talkable:** My only recommendations would just to do a price comparison between other referral tools in the market. A lot of them accomplish the sames things, so price would be my major decision maker in choosing a new referral tool. **What problems is Talkable solving and how is that benefiting you?** Talkable allowed us to tie customer referrals to new sales which is key to the success of the program. We could see when a customer referred a new person to make a purchase which allowed us to give a customer reward credit. And the fraud protection Talkable provided prevented customers from referring themselves. ## Talkable Discussions - [What does Talkable do?](https://www.g2.com/discussions/what-does-talkable-do) - [What is www Talkable com?](https://www.g2.com/discussions/what-is-www-talkable-com) - [Who uses Talkable?](https://www.g2.com/discussions/who-uses-talkable) - [What is Talkable used for?](https://www.g2.com/discussions/what-is-talkable-used-for) - [View Talkable pricing details and edition comparison](https://www.g2.com/products/talkable/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+15%3A53%3A54+-0500&secure%5Bsession_id%5D=65d84ce2-5c9f-455c-8218-bb9aee12f6f6&secure%5Btoken%5D=5bc8f1a5d18d12b61bc47231f1d4ab9e3ae96eeee2d035f901290d96a180bf3d&format=llm_user) ## Talkable Integrations - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Tremendous](https://www.g2.com/products/tremendous/reviews) ## Talkable Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Integrations** - Social Media - Content Creation - Marketing Automation - Rights Management **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Support** - Onboarding - 24/7 Client Support **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Performance** - UGC Analytics - Lazy-Loading **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top Talkable Alternatives - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (449 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,026 reviews)