# Talkable Reviews **Vendor:** Talkable **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 59 ## About Talkable Talkable’s marketing technology empowers e-commerce brands to acquire & retain high-value customers through referral & loyalty marketing programs. As a single-source solution for your referral marketing and loyalty marketing needs, brands are able to create seamless user experiences designed to increase brand engagement and build brand affinity. For both referral and loyalty solutions, Talkable offers comprehensive segmentation capabilities, a built-in A/B testing suite, and best-in-class fraud prevention intelligence. Talkable is more than just a technology solution, we’re also your partner. As such, every client has a dedicated team of experts who will strategize, envision, create, deploy, optimize all of your campaigns. The customer success team will act as an extension of your marketing team designing referral and loyalty programs that exceed your expectations. Talkable is best suited for brands with $4M+ in annual revenue. Our enterprise clients on average see a 52X ROI from their referral programs. Talkable’s Marketing Solutions are used to: -Identify, target, and reward your most valuable customers through in-depth data analysis. -Acquire and retain your highest-value clients at a low cost -Drive more sales and increase revenue Talkable was founded in 2009 and pioneered the ability to digitally track the virality of word-of-mouth marketing which ultimately sparked the creation of Referral Marketing. Today, Talkable develops and implements long-term growth strategies targeting new customer acquisition, increased retention, higher LTV, all at a significantly lower CPA than other marketing channels. Talkable is trusted by 250 brands such as L’Occitane, FitJoy, American Eagle, and TOMS– bringing over $1 billion in referral sales for its customers. ## Talkable Pros & Cons **What users like:** - Users highlight the **excellent customer support** from Talkable, making setup and ongoing assistance seamless and effective. (7 reviews) - Users find Talkable's platform extremely **easy to use** , with supportive staff ensuring seamless setup and ongoing assistance. (6 reviews) - Users commend Talkable for its **flexibility and exceptional support** , significantly enhancing their referral program experience. (6 reviews) - Users value the **exceptional support and collaboration** from Talkable's team, enhancing their referral program effectiveness. (5 reviews) - Users appreciate the **supportive and proactive team** at Talkable, enhancing their experience with valuable insights and collaboration. (3 reviews) - Users value the **automation** features of Talkable, enabling seamless campaign management and rapid iteration with minimal effort. (3 reviews) - Campaign Management (3 reviews) - Platform Performance (3 reviews) - Users value the **intuitive and customizable referral program** of Talkable, enhancing their marketing strategy effectively. (3 reviews) - Sales Growth (3 reviews) **What users dislike:** - Users face significant **communication delays** from Talkable’s marketing team, leading to frustration with project follow-through. (2 reviews) - Users express frustration over **poor customer support** , noting insufficient communication and follow-through from Talkable's marketing leadership. (2 reviews) - Users experience **poor management** , citing lack of communication and follow-through from account and marketing leadership at Talkable. (2 reviews) - Users express frustration over **poor account management communication** , feeling unheard and experiencing a lack of follow-through. (1 reviews) - Users experience **email issues** with slow follow-ups and lack of updates from the Talkable marketing team on projects. (1 reviews) - Users desire more **flexible revenue breakdown options** on the main chart for improved data analysis and filtering. (1 reviews) - Users desire more **flexible filtering options** for revenue breakdowns on the main chart for better analysis. (1 reviews) - Users desire **inadequate filtering options** for revenue breakdowns, seeking more flexibility in time period analysis. (1 reviews) - Users desire **limited customization** for revenue breakdowns on Talkable, seeking enhanced filtering options for better insights. (1 reviews) - Users note that **slow performance** can hinder onboarding, especially for those lacking in-house technical support. (1 reviews) ## Talkable Reviews ### 1. Seamless Website Integration and a Flexible, Idea-Driven Team **Rating:** 4.5/5.0 stars **Reviewed by:** Simar B. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Talkable?** The best part about Talkable is the people that are behind the software. We can rely on the team to come up with fresh ideas that keep our clientele in mind, and how likely they are to utilize the program. The team is very flexible and mindful the time needed from both parties in order to make the partnership work. Talkable integrates seamlessly with our website, and the UI/UX design of their platform is easy to follow. **What do you dislike about Talkable?** N/A! The team is very flexible and understanding, no further feedback at this time. **What problems is Talkable solving and how is that benefiting you?** Talkable is making sure that we are not handling the nitty-gritty of the campaigns, whether that may be with the technical or creative side of things. Ultimately, we save time and resources by working with Talkable, which was the primary draw of starting the partnership with them. ### 2. Hands-Off Success with Talkable **Rating:** 4.0/5.0 stars **Reviewed by:** Jacqueline S. | Sr. Manager, Customer Engagement Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Talkable?** I appreciate that our account set up has allowed us to be fairly hands off. We are a very small and scrappy team overseeing multiple vendors, so having a team at Talkable who is doing the heavy lifting and truly partnering with us on how to improve the channel is a huge win. I would also say that the team we work with (Kate and Hanna) are wonderful and we appreciate them. **What do you dislike about Talkable?** The biggest issues we have had in 2025 were primarily focused around account management and marketing leadership. The account manager we had for the better half of 2025 was nice, but we never felt truly heard when it comes to our strategy.  It felt like there was just a disconnect and a push to run special promotions through the platform that would violate our then very aggressive MAP policy.  That has been resolved and we are seeing lots of success with our new account manager Kate.  In regard to Marketing leadership, we have just felt like the leadership team has not been very communicative on initiatives we were partnering with them on - specifically our emails and the PostPilot trial.  Given our emails were set up by a prior team, we had asked if there were any best practices or opportunities that Talkable sees within our program and we never actually got any insight.  The Marketing leadership team said they would take a look and provide a a rollout testing plan that never materialized and we never heard anything after July 2nd.  Additionally we wanted to participate in the PostPilot trial in December and we rushed to get all the required deliverables by mid-month and just learned this week that no deployments happened and that the project was with the marketing team.  I'm not sure if there is a disconnect, but as a customer it is frustrating to experience this lack of follow-through from higher up in the organization. **What problems is Talkable solving and how is that benefiting you?** One of the biggest problems Talkable is solving is a lack of internal resources to dedicate to a referral program. If we had built a referral program internally, it would have been massively complex and we would have limited resources to manage it. Having a team at Talkable who is able to edit campaigns, suggest and implement A/B tests, and provide monthly, quarterly, and yearly tracking is a huge help to our bandwidth. Without the account set up we have today, our referral program would be operating at half it's capacity and leaving opportunities for growth off the table. ### 3. Exceptional Partner for Scalable, Secure Referral Programs **Rating:** 5.0/5.0 stars **Reviewed by:** Diane B. | Senior Marketing Manager, Customer Lifecycle Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Talkable?** We’ve had an excellent experience partnering with Talkable on our referral program. The flexibility required to support our industry, one that constantly changes. A Trusted Partner I truly believe that when you sign that purchase order, you are hiring the company and that staff, it’s not just a platform. I can’t say enough about the support we have received – from the first meeting to 2 years later. It was easy to set up and get going, and at every curveball we’ve thrown them, the talkable folks have been instrumental in the success we have seen. Agile and powerful at the same time. Talkable has let us scale customer acquisition through referrals. The platform is highly configurable, has been integrated with our other marketing programs, and supports rapid campaign iteration without introducing operational complexity. I can’t highlight this enough. Your business faces unique business operational challenges, and Talkable has worked with us to overcome them and keep this program moving forward. We are constantly in “what about this, what about that” mode. Best-in-Class Fraud Control Fraud is on the rise across the web. Talkable’s fraud prevention sets us apart. Intelligent detection, automated enforcement, and real-time monitoring have sharply reduced abuse. I now have much greater control over fraud than ever before. This control is essential to protect program integrity. Data-Driven Decision Making Talkable provides robust reporting and analytics that reveal what works and what doesn’t. Fast, reliable data empowers our team to make informed choices. We highly recommend them to organizations needing a scalable referral solution—regardless of size. **What do you dislike about Talkable?** There really isn't anything on their end I dislike. It has made me aware that I need to understand technology more deeply - and they are doing a good job bringing me a long. it's just that this is one of many parts of my job, wich i had more time to learn the product better. **What problems is Talkable solving and how is that benefiting you?** As I mentioned above talkable is the platform that runs our referral program - which it does very well and the fraud protection is incredible, best I've seen. ### 4. A fantastic investment in growing our business! **Rating:** 4.5/5.0 stars **Reviewed by:** Katherine D. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Talkable?** Everything about Talkable is built to make our lives easier, from the incredibly user-friendly and insightful dashboard to the team of very attentive support members who are always there to help with any request we might have. As a small brand with limited resources, the price of Talkable was a bit intimidating - but now a year in we couldn't be happier with taking the plunge and can't wait to see how we can continue to grow our new customer segment with their help. **What do you dislike about Talkable?** We honestly can't think of anything that we would change about Talkable at this time. **What problems is Talkable solving and how is that benefiting you?** Talkable has given our brand a huge boost in our word-of-mouth marketing, which was already a huge factor of our community growth over the years. Through Talkable, our customers now have a super easy way to pass along a discount to their friends to help get them in great outerwear while allowing those advocates to be rewarded for their loyalty - and as a business we are now able to quantify the results of referral marketing to see just how valuable this truly is to the brand. ### 5. Effective Referral Tool with Room for Improvement in Support **Rating:** 3.5/5.0 stars **Reviewed by:** Erin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Talkable?** I love working with our new CSM, Kate, and our campaign manager, Hanna, as they come up with great ideas that help us get past potential roadblocks. I really appreciate that the campaign manager is constantly providing new test ideas, which is a huge help. Additionally, Talkable’s focus on testing is great because our brand highly values testing any big changes we make, and this approach aligns well with our strategy. **What do you dislike about Talkable?** I will say that we are having issues with the larger Talkable marketing team providing follow-ups on larger initiative projects outside of everyday small tests. For example, about 8 months ago we posed the need and want to revamp our friend and advocate emails to provide more insight into the brand. The marketing director or someone similar was going to take that back to the team but we never heard an update and it fell off. Additionally, we were posed with the opportunity to run a PostPilot campaign at no additional cost. This was presented to us in Q4 of 2025 and we decided to move forward. I quickly worked with internal creative members to pull together assets and whatnot for the design. Since then, the same marketing director has taken it on but not provided any updates. With that, we have to change some of the direction due to the offer changing. This is frustrating for us since this project has the eyes of key stakeholders and isn't moving. If there are ever any hiccups or additional information needed from our team, I would love a weekly update or immediate email asking for those things instead of waiting for our bi-weekly call. **What problems is Talkable solving and how is that benefiting you?** Talkable is a big part of our advocacy program, building brand loyalty and helping people share how great Purple is. ### 6. Engaging Tool for Customer Retention, Slight Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Ben H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Talkable?** I like that Talkable actually gets customers excited about our product. It's also extremely easy to use for making changes or pieces after it was initially implemented. Finally, the staff are extremely helpful 100% of the time to cater to your needs. **What do you dislike about Talkable?** Some customers find that Talkable is hard or confusing to use. **What problems is Talkable solving and how is that benefiting you?** I use Talkable for customer retention, helping reach customers who have purchased and keeping them engaged through the purchase portal. ### 7. Top Choice for Referral and Loyalty Programs **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. **Reviewed Date:** December 15, 2025 **What do you like best about Talkable?** I really like the team at Talkable; they're always there to answer questions and help fix any bugs we might have. They've been awesome at sharing optimizations and things to test, which allows me to be more hands-off with the program and focus on other marketing initiatives. The initial setup of Talkable was pretty easy, with no major issues. I also have to mention that if I ever work anywhere else, I would definitely advocate for Talkable right away. **What do you dislike about Talkable?** I wish I could breakdown revenue on the main chart on the home page by month, week, year, quarter, etc. It would be nice if I could filter more easily by time breakdown instead of just time period. **What problems is Talkable solving and how is that benefiting you?** Talkable helps us retain our customers at a higher rate and enhances acquisition through referrals, which increases our overall lifetime value. ### 8. Robust Platform with Strong Anti-Fraud Features **Rating:** 4.5/5.0 stars **Reviewed by:** Steven H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Talkable?** I really appreciate Talkable's robust platform that enables complete self-service in setting up campaigns and conducting analytics if I want. The anti-fraud features with in-depth settings are impressive and give me peace of mind. I also really value the proactive team that supports us. Additionally, setting up campaigns was easy with the help of the account team. **What do you dislike about Talkable?** I find it a little cumbersome that I need to set up 4 campaigns for 4 placements. **What problems is Talkable solving and how is that benefiting you?** Talkable enables two-sided incentives and deters fraud, offering in-depth settings and a robust platform for self-service campaign setups and analytics. ### 9. Powers our referral program with creativity, proactivity and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. **Reviewed Date:** November 10, 2025 **What do you like best about Talkable?** They continue to move quickly on feedback and have been great at bringing new optimization ideas to the table without us having to ask. I appreciate how easy they’ve made it for our team to test creative, adjust modules, and roll out updates with very little lift on our side. Their support has stayed consistent and reliable, and the platform itself has gotten smoother and more flexible over time. Overall, the experience has only improved. **What do you dislike about Talkable?** Their resolution for my account management issue was swift. We received an account manager and technical strategist that are genuinely invested in our account's success. Hanna and Kate are great to work with. **What problems is Talkable solving and how is that benefiting you?** Talkable powers our referral program, proactively solving checkout issues, executing well-designed communication modules, and offering innovative ideas and A/B testing for continuous improvement. ### 10. User-Friendly Platform with Outstanding Support and Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Talkable?** I like how user friendly the Talkable platform is while also displaying a lot of insights to your referral campaigns and AB tests. I appreciate how attentive our customer success team is in assisting and providing ideas to further increase our referral program initiatives. Performance is well measured and implementing any AB test results are always easy with the help of our Talkable team. **What do you dislike about Talkable?** No cons at this moment! But will provide if they arise. **What problems is Talkable solving and how is that benefiting you?** I believe Talkable is doing a great job currently at aiming to meet brand goals in growing the referral program. ### 11. CRM Manager at American Eagle and Aerie **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi S. | CRM Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Talkable?** The customer success team provides unparalleled customer service to our team at American Eagle. They will customize their platform to meet the business needs of American Eagle. They are flexible, hard working, nimble, and professional. Talkable is our favorite vendor to work with. **What do you dislike about Talkable?** We don't dislike anything in particular about Talkable. **What problems is Talkable solving and how is that benefiting you?** Talkable powers our refer-a-friend campaign and also provides a custom choose your offer loyalty upsell email campaign. ### 12. Referral Marketing That Performs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Talkable?** We've been using Talkable for a few years now, and it’s been a game-changer for our referral marketing strategy. The platform is intuitive and customizable, making it easy to create and manage campaigns without needing constant developer input. A/B testing capabilities allow us to experiment with reward types, page placements, UI layouts. Talkable’s Customer Success team truly feels like an extension of ours. They regularly guide A/B tests, provide creative strategy insights, and help tailor campaigns. **What do you dislike about Talkable?** Companies without in-house technical teams might experience a slower onboarding curve. Talkable’s managed service and customer success teams often bridge this gap but they may not eliminate the need for some internal technical support. **What problems is Talkable solving and how is that benefiting you?** Referrals help drive higher converting customers at cheaper costs than other channels in retargeting campaigns. ### 13. Great Team, Innovative Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Talkable?** The team is always super helpful. They continue to share new innovative marketing solutions with us. Its always a smooth easy process to complete our projects with Talkable. **What do you dislike about Talkable?** Some new features shared aren't always suited for our business/ harder to integrate but otherwise the team and marketing functions are great **What problems is Talkable solving and how is that benefiting you?** Solving retaining old customers and attaining the new ### 14. Talkable Does the Job, but Expensive **Rating:** 2.0/5.0 stars **Reviewed by:** Peter F. | UX Lead Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Talkable?** Talkable was a very capable referral program. It did the thing we asked, but the tools were basic and felt like the price was a bit steep for its functionality. It was easy enough to install, but took considerable thought in how we wanted it to show. Would have been nice to have an easier implementation. **What do you dislike about Talkable?** Talkable is expensive and unless you're willing to get all the tools and use out of the program there might be a cheaper solution that can do the same thing. We seem to have conflicts of talkable and other banner programs we use on our website and aesethically it could look messy with too many pop ups. Talkable has other ways to show their offer, but was more limited that i would like. **What problems is Talkable solving and how is that benefiting you?** We were looking for a referral program that would help us with lead gen. Talkable did this task. ### 15. Great platform, great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Talkable?** 1. Customer Support - We've been dealing with Talkable for over 2 years now and they've been fantastic with their customer support. They've been extremely responsive with our business, friendly, easy to deal with and very patient with a lot of our requests. This goes a long way when dealing with a platform that's not your standard plug and play. Great service which has helped us so much throughout our partnership with Talkable **What do you dislike about Talkable?** 1. It's not your standard plug and play solution. There aren't a lot of out of the box features. A lot of the features require back end implementation from our internal dev team. This can be difficult when your Tech team requires information about the new feature or the platform. However, the Talkable team have been great in aiming to help us as much as possible to set up new features **What problems is Talkable solving and how is that benefiting you?** 1. Refer a Friend/Loyalty functionality 2. Tracking loyalty of new users 3. Offering new features for attracting new customers 4. Helping us retain existing customers ### 16. A great tool to increase referral purchases **Rating:** 4.0/5.0 stars **Reviewed by:** Maria Camila R. | Growth Product Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Talkable?** Their features to administrate campaigns and the easy way to integrate this with your back-end. I like being able to manage everything, from images to email flows, subject lines, etc. We've been able to improve our CVR and referred traffic thanks to this tool. **What do you dislike about Talkable?** The UI can be improved, especially for mobile. **What problems is Talkable solving and how is that benefiting you?** Referred traffic increase, and purchases from it. Is a revenue stream that has almost 0 investment, so the profit is really good. ### 17. Amazed by the innovation from Talkable as well as them leading the charge on Video Referrals 🎥 **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander S. | Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Talkable?** Since enabling Talkable Video, we've seen a steady stream of Customer Generated Content (CGC or UGC, however you want to call it) come through. It's very exciting to see customers engaging in this new way, and I see great use cases for Talkable Video, especially for Gen-Z focused brands. Talkable is at the forefront of new referral technologies, and I absolutely love how they have evolved referral to allow advocates to record ands share videos in through the referral flow. There is something special about video. It sparks an emotional response, and makes the referral feel authentic and genuine. A video is worth a thousand words (or more)! In addition, as a marketer, seeing how your customers speak about your product, and seeing the demographics of those customers, provides insights that are more difficult to pull than standard survey data. Visuals matter. We're still in the early stages of testing Talkable Video, but we're extremely excited about this next chapter of Video Referrals, and we're looking for new ways to take advantage of it (e.g. discovery of customers who would make great brand ambassadors) **What do you dislike about Talkable?** The dashboard can be a bit confusing, but we rely on our CSMs to provide the white glove service and reporting. **What problems is Talkable solving and how is that benefiting you?** - Talkable helps us acquire more new net customers at the lowest CAC. As a result, it is driving incremental revenue for us. - They are also helping us identify buyer personas with Talkable Video. - Their product supports integrations with most platforms (e-commerce, esp/sms, etc) ### 18. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Talkable?** Talkable has been effective in improving our aquisitive strategy. The best part is that their team does an excellent job at managing the entire service. It leaves you able to continue your own work while the program is always improving and getting great results. Additionally, they are always looking into new ways to implement the newest marketing channels into their program to reach the maximum amount of new customers! **What do you dislike about Talkable?** Great service, nothing to dislike. Definitely try it! **What problems is Talkable solving and how is that benefiting you?** Talkable is helping to improve our acquisition. ### 19. Great team and exceptional results **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Talkable?** The referral program has thrived with the talkable team. Support staff are very helpful and quick to make updates when needed. **What do you dislike about Talkable?** There really are no downsides, other than wishing we could also run our loyalty program though them as well **What problems is Talkable solving and how is that benefiting you?** They are helping to make returning customers purchase again as well as attract new ones at the same time. ### 20. Very good - super helpful team and great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sammy G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Talkable?** Super friendly and helpful team, great reporting dashboard **What do you dislike about Talkable?** Can be difficult to see overview of tests we run **What problems is Talkable solving and how is that benefiting you?** Helping us gain new customers ### 21. A thorough, hands on approach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Talkable?** The Customer Success team at Talkbale provide a very hands on approach and provide a fast efficient service, this includes their delivery of assets and data **What do you dislike about Talkable?** Although the reporting is very in depth it does require some support to get to grips with **What problems is Talkable solving and how is that benefiting you?** To monitor our brand advoactes ### 22. Referral Marketing Made Easy (and fun)! **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Talkable?** Talkable allows you to offer an interactive referral marketing experience. The account managers are super friendly and helpful - always accommodating my crazy schedule. **What do you dislike about Talkable?** It is not an incredibly inexpensive option compared to some other platforms, but their capabilities make it worth it. **What problems is Talkable solving and how is that benefiting you?** Earning new customers. ### 23. Great product, great team **Rating:** 4.5/5.0 stars **Reviewed by:** Henning L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Talkable?** We have great contact persons who are always there to help us out. **What do you dislike about Talkable?** The dashboard could be a bit easier to use . **What problems is Talkable solving and how is that benefiting you?** We introduced a Refer-A-Friend program where our customers are tied to our company and products. We therefore generate more revenue and customers. ### 24. Great partnership and support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Talkable?** great a/b test capabilities, ease of use **What do you dislike about Talkable?** There is nothing I dislike about talkable **What problems is Talkable solving and how is that benefiting you?** Talkable is helping us increase the performance of our referral program and get customers to share important sales / other brand moments ### 25. Great Referral Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Talkable?** The team is very helpful! The best support, and easy of implementation and integration. We were able to move off yotpo in 2 weeks! **What do you dislike about Talkable?** Nothing yet. everything has been great. **What problems is Talkable solving and how is that benefiting you?** They are helping us gain new customers and increase repeat purchases ### 26. Excellent Refer a Friend Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Ed L. | Director of Growth Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Talkable?** Strong customer support. They always come prepared with new ideas to test and optimize campaigns. **What do you dislike about Talkable?** Better fraud prevention would help mitigate people who are trying to manipulate the offers. **What problems is Talkable solving and how is that benefiting you?** Talkable powers our refer a friend program and we get a lot of referrals for our e-com sites. ### 27. A Strong Referral Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Talkable?** Insightful and thorough account management team that diligently optimizes the offering and works to always keep things fresh. Quite easy to use and integrate onto the website, and we have seen good adoption of this from our customers. **What do you dislike about Talkable?** No considerable downsides or dislikes since working with them. From top to bottom a positive experience. **What problems is Talkable solving and how is that benefiting you?** Being able to have internanl advocacy tracked and rewarded in a meaningful way. ### 28. Vary good **Rating:** 5.0/5.0 stars **Reviewed by:** Sivan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2023 **What do you like best about Talkable?** Quick response, especially in the technical aspects, Customer success is wonderful **What do you dislike about Talkable?** Their decision to do a run-off of their Loyalty program **What problems is Talkable solving and how is that benefiting you?** They help up with our referral program ### 29. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Talkable?** I like the staff - always testing and improving. Great for a small team! **What do you dislike about Talkable?** Not very robust. The tech is stagnant and hasn't improved in 2 years. **What problems is Talkable solving and how is that benefiting you?** Gaining new users- we are prompting contacts to share ### 30. Our experience so far working with Talkable **Rating:** 4.0/5.0 stars **Reviewed by:** Simran C. | Engagement Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Talkable?** The team are great and willing to go the extra mile and for our particular needs were able to build a custom setup. And when things haven't gone exactly to plan were able to resolve and update us quickly. The account management support is excellent too. We have monthly syncs and cover the current performance and how to optimise the campaign further. **What do you dislike about Talkable?** Currently, US based, which works for a global company such as ours, but ideally, it would be great if they could have satellite offices in major cities like London. It would be great to connect with the team F2F occasionally. **What problems is Talkable solving and how is that benefiting you?** We've launched a pilot referral programme in the UK, and we were very clear about what solution we needed to fit our needs. The Talkable team were able to build and deliver a more customisable solution that other competitors were unable to offer. Since launch, we've seen a positive impact from the referral scheme; whilst it's still early days, the conversion metrics are looking strong, and we feel this campaign will positively impact the UK market. **Official Response from Eugine Dychko:** > Thank you, Simran! We’re so glad to hear about your successful experience so far with us, and look forward to continuing our partnership! ### 31. Talkable's Expertise in Referral Programs **Rating:** 3.5/5.0 stars **Reviewed by:** Manuel S. | Head of Strategy & Business Development, Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Talkable?** I enjoy working with the Talkable team and their referral platform for their high professionalism, flexibility and intuitive interface, as well as fast and efficient customer support. I like the ability to customize campaigns to suit my goals and the advanced features and tools. In general, I believe that the Talkable platform allows you to achieve excellent results in creating and optimizing referral programs. **What do you dislike about Talkable?** I like everything but there are small flaws which include limited customization options and an awkward interface for newbies, **What problems is Talkable solving and how is that benefiting you?** Benefiting from this Talkable company can help us increase our customer base and sales and they take on the bulk of creating and analyzing referral programs, allowing companies to focus on their core business. ### 32. Our affiliates and customers love this product! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt L. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Talkable?** Talkables team is hands down one of the best I have ever worked with. The product is amazing and our distributors and customers love the functionality. It makes sharing products with a discount simple and easy thus increasing our conversion rate. **What do you dislike about Talkable?** I can't say anything negative about Talkable. They have thought through everything when it comes to helping clients, providing reports, walking you through detailed reports on a monthly basis and most importantly, the A/B testing allows us to find what works for our campaigns. **What problems is Talkable solving and how is that benefiting you?** It helps with converting new customers. We offer a discount to any new customer and in return, the person whom made the referral earns product credit. This helps with everyone wanting to share the products. **Official Response from Eugine Dychko:** > Thank you so much for your feedback, Matt! We love to hear how not only you find success in our product & services, but also the positivity you receive back from your customers on having the program available to them! ### 33. Best Referral Software **Rating:** 5.0/5.0 stars **Reviewed by:** Austin F. | Affiliate & Partnerships Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Talkable?** Talkable is exceptionally user-friendly while providing advanced features and tools to create and grow your referral program. Talkable allows you to customize your campaigns tailored to your brand's goals. **What do you dislike about Talkable?** It would be helpful if Talkable could implement the ability to auto-populate advocates and friends into custom segments based on specific metrics. It would then allow you to serve unique copy, rewards and/or offers to these segments. **What problems is Talkable solving and how is that benefiting you?** Talkable allows our brand to increase awareness and advocacy with unique offers + rewards for existing and new customers. Talkable has provided us with a more efficient and thorough solution compared to our previous referral provider. **Official Response from Eugine Dychko:** > Thank you for your feedback, Austin! We’re excited to hear that you’ve taken advantage of the customizable features Talkable has to offer, and have found it simple to navigate. Talkable has various segmentation capabilities that our team would be happy to discuss with you to continue to enhance your program. We’ll be in touch! ### 34. Fantastic customer service and a great universal tool once you know the ins and outs **Rating:** 4.5/5.0 stars **Reviewed by:** Alexus G. | Lifecycle Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Talkable?** There seems to be a solution for everything with talkable. I also love the quick response from customer service and the attention to detail in our quarterly reviews. **What do you dislike about Talkable?** It's not the most user friendly tool for first timers. It takes a lot of poking around to find what you're looking for so I'd definitely recommend a formal training for any new users to the account. **What problems is Talkable solving and how is that benefiting you?** This is our one stop shop for referrals. It allows us to create a single platform for coupon distribution as well as communications and user-sharing capabilities for our users and their friends. **Official Response from Eugine Dychko:** > Alexus, thank you for your feedback! We strive to provide the best customer experience possible and are elated to hear you’ve had exactly that. With all of the customizable features, Talkable has to offer, we can appreciate your thoughts on the user experience piece of it; your Customer Success team is always here to help navigate any areas you need additional assistance with. ### 35. Effective tool and nice people! **Rating:** 5.0/5.0 stars **Reviewed by:** Alice S. | Senior Affiliate Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Talkable?** The platform is super easy to use, and my CSM and technical contact are super responsive, helpful, and friendly. I think incentivized referral tools are beneficial, and I'd recommend 100% Talkable! **What do you dislike about Talkable?** No significant cons; If something isn't working, my contacts at Talkable will help me make adjustments. It's a lot of trial and error, but I feel supported by my reps. **What problems is Talkable solving and how is that benefiting you?** Talkable helps spread the word about our product, I think people trust their friends recommendations, and Talkable's platform allows us to incentivize friends to do that. **Official Response from Eugine Dychko:** > Alice! Thank you so much for your positive feedback! Our Customer Success team strives to provide the best experience possible for our customers, so to hear that you’re receiving that from us means a great deal. ### 36. Reliable referral product **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah D. | CRM Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Talkable?** The fraud and self-referral blocking are great features. Also, the a/b testing works well. Our rep has been great at recommending things to test and when to declare a winner. **What do you dislike about Talkable?** Our initial rep was great but we've been shifted around and our current rep isn't as involved. Our first rep would have suggestions for campaigns for our particular vertical based on competitors. Our new rep is fine, but she asks us for what we want to do, instead of having proactive ideas. **What problems is Talkable solving and how is that benefiting you?** Easy rewards and managing of a referral program is essential to our business. It's also beneficial to have insight into all conversions created by talkable, and the ones that weren't self-referrals. **Official Response from Eugine Dychko:** > Thank you for taking the time to share your feedback, Sarah! We appreciate your partnership and are glad to see you’ve found value in our A/B testing capabilities. We strive to continuously provide proactive optimizations for your program to run efficiently and will ensure we make this a key focus in our upcoming strategy calls. ### 37. Affordable Referral Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Annie F. | Senior Director of Retention, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Talkable?** Billing is quarterly and it's inexpensive without a multi-year commitment. The analytics are robust. **What do you dislike about Talkable?** The CSM role is pretty absent. The analytics, while robust, is overwhelming. Customers are usually confused by the experience and UX. **What problems is Talkable solving and how is that benefiting you?** Referrals for the advocates of our brand. That helps our brand with awareness and having our customers feel rewarded for telling others about our products. **Official Response from Eugine Dychko:** > Annie, thank you so much for taking the time to provide your feedback. We strive to provide the best customer experience possible and will ensure you have the tools necessary in order to be successful using our software. A member of our Customer Success team will contact you shortly to point you in the right direction to our support channels, help you navigate our reporting functionality, and run through your campaigns to ensure they are running as smoothly as possible for your customers. ### 38. Reliable and Impactful **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse A. | SVP Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Talkable?** Easy to Use Platform and the team is knowledgeable and friendly **What do you dislike about Talkable?** There is nothing about the platform or the people that stands out as a dislike. **What problems is Talkable solving and how is that benefiting you?** Word of mouth does not come easy. And the earned media equivalent of the talkable product is very profitable **Official Response from Eugine Dychko:** > Thank you for your feedback, Jesse! We’re so glad to hear you’ve had a great experience thus far with our software and the team. We look forward to our continued partnership! ### 39. Great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Talkable?** Easy to get in touch, request help, and get my questions answered whenever I am in doubt about anything. **What do you dislike about Talkable?** I would have enjoyed having a short demo of how to use Talkable before taking over this as one my responsibilities. **What problems is Talkable solving and how is that benefiting you?** Helping to get more buyers and increate the user base **Official Response from Eugine Dychko:** > Thank you for your feedback! We strive to provide the best customer experience possible and are glad to hear you’ve had a positive experience thus far. We’d be happy to provide you with training on our platform! Please reach out to your Customer Success team or contact us through our support channels to set up a time with a team member to assist. ### 40. Customer Retention Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Sivan S. | Customer Retention Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2021 **What do you like best about Talkable?** Their CSM is professional, accurate, and creative. Their dashboard is flexible and intuitive, and they are very service-oriented. Is it rare for them to have bugs, and if something does come up they notify us ahead of time. **What do you dislike about Talkable?** Nothing specific, I am delighted with their service. **What problems is Talkable solving and how is that benefiting you?** We are using Talkable services in JA refer a friend program, very convenient and professional. ### 41. Talkable review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2020 **What do you like best about Talkable?** The Customer Service Manager and Campaign Manager are top notch. Their service and knowledge is superb. **What do you dislike about Talkable?** Nothing at this moment. Everything is excellent **What problems is Talkable solving and how is that benefiting you?** We are capturing many more purchases through new and existing students. The program is customizable and easy. ### 42. Confusing at best **Rating:** 2.0/5.0 stars **Reviewed by:** Fallon P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2021 **What do you like best about Talkable?** I like that looking up a customer and seeing their rewards is all in one space and you can easily move from one account to another to verify. **What do you dislike about Talkable?** Very confusing. There is no obvious place to find any answers in talkable. There is a lot of random clicking to hopefully find the information you are looking for. Not user friendly until you are familiar. **Recommendations to others considering Talkable:** I would make sure that there is a large commitment to training and understand this software. **What problems is Talkable solving and how is that benefiting you?** I am able to check referral balances in real time. **Official Response from Erika Carmichael:** > Hi Fallon, Thank you for the feedback, it’s extremely important for us to understand all the experiences our customers have - both positive and negative. We are sorry it’s been confusing for you to navigate the product. The Customer Success team can always help, please feel free to reach out directly to your CS manager or email support@talkable.com with any questions you have. I also wanted to include a few helpful walkthrough video: https://www.youtube.com/watch?v=czEwwbZDGUQ ### 43. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Talkable?** We have bi-weekly meetings with our account representative and can email him whenever there is a question or concern and always get a prompt reply! **What do you dislike about Talkable?** There is honestly not anything I can think of that I dislike about Talkable or our experience with the team. **What problems is Talkable solving and how is that benefiting you?** Talkable has provided our company with countless new customers that we otherwise would not have been able to reach. ### 44. Great Platform led by strong account management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Talkable?** The platform is easy to navigate, set up and pull results from. On top of this, our account management team has been top notch, constantly guiding us and pushing our program to get the best results. The level of service from Talkable has been comparable to enterprise platforms 10x the size and cost. **What do you dislike about Talkable?** As a salesforce client, it'd be great to have a connector which allows emails to be deployed via marketing cloud **What problems is Talkable solving and how is that benefiting you?** We needed a platform that could support our new referral program and Talkable came with a lot of strong recommendations. It is an effective tool to allow us to capture new customers being referred by their trusted peers. ### 45. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Talkable?** I like the user interface that makes it easy to edit campaigns and see in real-time how changes to the code will appear to users. **What do you dislike about Talkable?** I wouldn't say I like that there is a bit of a learning curve to use the platform **What problems is Talkable solving and how is that benefiting you?** We are solving the issue of not having a referral program for current users to invite their friends and family to the platform. ### 46. Talkable Helps us Administer Our Referral Program! Loyal customers bring their friends and family! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Talkable?** Friend to Friend Marketing has been a huge help for us. Friend's provide credibility. Our loyal customers are our biggest ambassadors of the products. **What do you dislike about Talkable?** My experience has been great! Helpful! **What problems is Talkable solving and how is that benefiting you?** Now that we have a referral program, we are able to leverage our loyal customers as advocates for the brand. They get incentives for spreading the word, and our new customers get discounts for giving us a try! ### 47. Great software and even better team to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Ciera B. | Social Media/Content Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2020 **What do you like best about Talkable?** The platform hasn't ever been buggy for us, and the Talkable team we work with is incredibly responsive and proactive about implementing changes, testing, and optimizing with very little effort needed on our end. The flexibility of the platform is incredible too. There are many different options for testing referral incentives, coupon codes, sweepstakes for referrals, sharing settings, etc. which has led to the successful testing of our program. We've found cost-saving and even revenue-boosting incentives that have brought brand new customers to our site. As a prospective campaign, the ROI has been impressive. **What do you dislike about Talkable?** There hasn't been anything that I've disliked about Talkable so far. They have been wonderful to work with. **Recommendations to others considering Talkable:** Talkable provides support unlike any other software company I have worked with. With the amount of work we have, having a true partner in this space has been critical to the undeniable success of our program. I can't recommend Talkable and the people that work there highly enough! **What problems is Talkable solving and how is that benefiting you?** We use Talkable to run our referral program. With the team in place, we essentially just approve the tests they come up with to run and they do all of the implementation and analysis. It's been great to be able to essentially pass this initiative to a team that really understands the program. When there is something we want to test, they get it together for us quickly and offer amazing support. Time is one of our biggest issues, so having a team that can take up most of the legwork has proven beneficial. ### 48. Great plug and play solution w/ a world-class team **Rating:** 4.5/5.0 stars **Reviewed by:** Chance R. | Digital Marketing + Influencer Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Talkable?** Hands off management of our referral program, which consistently brings in high quality new customers every month. All in all, a very high ROI on both dollars and time spent. **What do you dislike about Talkable?** Since Talkable's current scope is limited to just referral software, the costs of added programs like loyalty, etc. can add up, and the impact becomes more and more vague as you bring on more and more partners. But it sounds like Talkable could be addressing this issue in the near future. **What problems is Talkable solving and how is that benefiting you?** We're bringing in high quality new customers for a very low CPA every month, without doing really any additional work internally. ### 49. Great product and customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2020 **What do you like best about Talkable?** The product works well! We have grown our Referral Marketing Program 120% in less than a year. **What do you dislike about Talkable?** The integration process took some time but was worth it. **Recommendations to others considering Talkable:** Do it! **What problems is Talkable solving and how is that benefiting you?** Referral Marketing. ### 50. Refer a Friend Strategies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Talkable?** I really enjoy that my account reps are coming each month with new ideas and not just project managing account. **What do you dislike about Talkable?** I don't particularly dislike any part of it, just wish some of the creatives were a bit more polished to aligned with our brand. **What problems is Talkable solving and how is that benefiting you?** We need to be able to have a solid refer a friend program and Talkable definitely is the great solution for us. I hadn't realized all of the abilities to A/B test within a program like this until some were presented. ## Talkable Discussions - [What does Talkable do?](https://www.g2.com/discussions/what-does-talkable-do) - [What is www Talkable com?](https://www.g2.com/discussions/what-is-www-talkable-com) - [Who uses Talkable?](https://www.g2.com/discussions/who-uses-talkable) - [What is Talkable used for?](https://www.g2.com/discussions/what-is-talkable-used-for) - [View Talkable pricing details and edition comparison](https://www.g2.com/products/talkable/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+08%3A29%3A29+-0500&secure%5Bsession_id%5D=1f3def7d-343e-4413-ac78-3d3d6ad12d14&secure%5Btoken%5D=3197dd1a356e808650b18ac5c958cda95dd137810c160109a7798d4aa72b36e6&format=llm_user) ## Talkable Integrations - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Tremendous](https://www.g2.com/products/tremendous/reviews) ## Talkable Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Integrations** - Social Media - Content Creation - Marketing Automation - Rights Management **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Support** - Onboarding - 24/7 Client Support **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Performance** - UGC Analytics - Lazy-Loading **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top Talkable Alternatives - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (434 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,932 reviews)