symplr Contract Reviews & Product Details

It's an easy system to log into and navigate. I particularly like that you can track who owns the contract for easy contact if needed and there is a nice audit trail of the steps or life cycle of the contract. Review collected by and hosted on G2.com.

I have found it is hard to find certain contracts or understand where certain contracts are located. It almost feels a little scattered but that could be how the institution is utilizing the software. Review collected by and hosted on G2.com.

It integrates well with other business units outside of Legal and allows them to participate in contracts management. The system is easy too learn but has a vast array of advanced functions which making managing contracts must less complex. I really like all of the recent upgrades and enhancements made in the latest version of symplr Contract. I like that I can use the system all day and have it open in the background without it timing out or using up resources on my PC. Customer support is excellent and they respond to your questions in real time generally or get back to you quickly. Review collected by and hosted on G2.com.

Now that the recent upgrades and enhancements were made in the latest version of symplr Contract I don't really have any dislikes becaue the symplr team has addressed all of the previous problems that I encountered. Review collected by and hosted on G2.com.

Symplr Contract provides different reports for contracts, workflows, attachments, etc. They are useful in terms of grabbing an overview of all contracts with their statuses, effective dates, types, and many others. Subscriptions to get reports daily or weekly also help a lot in seeing the updates or changes. Navigate through the website is fairly easy and straightforward with clean webpage design. Review collected by and hosted on G2.com.

There is an issue with the contract ID assigned to each contract. Only the first part is visible on our user's end, the remaining ID is hidden and can only be visible to Symplr's backend. We have found several contracts showing the same ID (the visible part) and only learned that they are different ID keys by contacting support. Luckily these contracts are not the same type so we can still separate them by type. However, we cannot just take the system ID as a unique identifier. The contract name could be unique but it is too long for an identifier, at the same time the provider name can be updated by users which would not match the older record/reports. Another issue with reporting is that users cannot export the details of worklist such as each action, phase, and responsible party for auditing purposes. Users can only access such data by going into each workflow and clicking on each history. Such reporting would be extremely helpful if accessible on user's end. Review collected by and hosted on G2.com.

Being able to use Smart Templates which includes fillable PDFs. Especially with the recent implementation of MicroSoft 365 editor. The product is very user friendly and the dedicated customer support has been helpful. Review collected by and hosted on G2.com.

The product build for us was customized and whenever updates were made, it had a tendency to "break" the system. There seem to be improvements that have been made over the past few years and those issues appear to have been corrected. Review collected by and hosted on G2.com.

I am a 'super admin' and am in symplr every day as part of my role in Contract Management; I also instruct and assist others on how to use the platform as part of internal 'customer support'. I have worked with other contract/ case management platforms, so I have a solid understanding of what is needed for my org. symplr provides the basics, such as being a vast contract repository; in-depth data reporting; provider/vendor contact management;customizable user settings; admin customization for back-end management; and straight-forward workflow processing. symplr offers a lot of flexibility in structuring user permissions, which is great when we are handling highly confidential contracts that require a limited audience. They also have a 'Knowledge Base', which is their version of a resource catalogue that can be referenced for most aspects of the platform. There are frequent webinars available for users and they offer those recorded webinars in the catalogue. The Help Desk is also pretty responsive when tickets are submitted, which is so helpful when there are critical requests that need to be handled ASAP. Review collected by and hosted on G2.com.

For the good that symplr offers, it seems as though it doesn't quite reach its full potential across several areas.

* Reporting features are great and can be done across many areas of symplr. However there are still data points that we cannot report on and have to request from the Help Desk frequently. You can create numerous custom fields/ data points (great!), all of which can be reported on (great!); however, if your data point is not a custom field and not one of the pre-selected data points they've structured to be reported on, it is not reportable and requires their Development team to provide (inconvenient).

* I wish there was more communication from the Help Desk regarding known glitches or issues; typically we have to wait until our users inform us of issues, then we reach out to the Help Desk for confirmation and guidance and they were already aware. If admins knew that on the front end, we could inform our users before they reach out for help.

* Development is usually slow and a lot of our requests for modifications are put on a "wish list" that may or may not get implemented in future updates.

* Use is not intuitive and almost always requires training on the front end for new users.

* Technological innovation does not seem to be on the forefront for the company, at least not for the Contract product. There is currently no AI functionality and it feels that there is no interest to pursue that, which is unfortunate because that would significantly elevate the product (we need this!).

* Reviews in workflows are not concurrent, but sequential, which can delay processing. It would be great if it offers both and lets the user choose which is necessary for the situation.

* It feels like it has a lot of features and functionality, which can be GREAT, but it can also cause workflow to be inefficient. For example, workflows have a "Start Phase" and "Complete Phase" button/ process that gives the users control over the phase progression. This is great, but is not intuitive for new users and results in WF's getting stuck because the user did not know they needed to press those buttons to proceed, or they simply forget/ get distracted. Review collected by and hosted on G2.com.

Ease of on-demand design build out and updates when needed. Also, symplr has functionality for global updates, making life easier when there's voluminous changes needed. Review collected by and hosted on G2.com.

The CLM system lacks comprehensive dashboards, requiring substantial time and effort to create manual analytics/insights. In addition, generally, when a new update is released, something breaks in the system. Another challenge is SymplrContract's architects and designers don't appear to take the time to experience the system from an end user perspective, resulting in certain functional disconnects. Lastly, Symplr does not appear to be readily investing in the future ahead with AI capabilities or functionalities. Review collected by and hosted on G2.com.

We did a trial. I like that Symplr seems to make credentialing an easier process while taking some of the hassle of excessive steps off of the provider. It ensures full compliance with regulated standards and the verification process has a relatively quick turn around. Being NCQA accredited is a must for credentialing in todays world. Review collected by and hosted on G2.com.

There are errors that occured and it can be not as user friendly at times. Review collected by and hosted on G2.com.

Symplr Contract is a way to retain contracts and I can search for them. Review collected by and hosted on G2.com.

There is no AI functionality and it appears that they are very far from intergrating AI in the contract review process. Review collected by and hosted on G2.com.

The help desk is responsive; option to create multiple workflows Review collected by and hosted on G2.com.

There are no AI features currently. The user interface is a bit clunky compared to other systems. Review collected by and hosted on G2.com.