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SurePoint Legal Management System (LMS) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find SurePoint LMS to be easy to use, facilitating quick billing and smooth onboarding for new users. (14 mentions)
Users appreciate the easy navigation of SurePoint LMS, enhancing their ability to manage accounts effectively. (7 mentions)
Users appreciate the excellent customer support of SurePoint LMS, enhancing their experience and system navigation. (4 mentions)
Users value the data centralization in SurePoint LMS, enjoying seamless access to vital information at their fingertips. (4 mentions)
Users appreciate the organization and ease of search within SurePoint LMS, enhancing their overall efficiency. (4 mentions)
Users value the document upload and email integration in SurePoint LMS, enhancing collaboration across teams. (3 mentions)
Users value the user-friendly accounting management of SurePoint, enhancing efficiency and reducing billing errors dramatically. (2 mentions)
Users express frustration with poor customer support, highlighting slow response times and lack of direct contact. (6 mentions)
Users find the poor reporting capabilities of SurePoint LMS frustrating, lacking flexibility and real-time updates. (3 mentions)
Users report software bugs that complicate navigation and require lengthy support ticket resolutions, leading to frustration. (3 mentions)
Users experience frequent app crashes and slow loading times with SurePoint LMS, impacting overall efficiency. (2 mentions)
Users find the complexity of numerous steps in SurePoint LMS cumbersome, complicating task completion and workflow. (2 mentions)
Users often experience app loading issues, leading to frustrating delays and occasional freezing during use. (1 mentions)
Users face challenges with downloading activities for sharing, impacting efficiency in document management. (1 mentions)

Top Pros or Advantages of SurePoint Legal Management System (LMS)

1. Ease of Use
Users find SurePoint LMS to be easy to use, facilitating quick billing and smooth onboarding for new users.
See 14 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Surepoint has many qualities similar to other systems like Elite or Aderant"

What do you like about SurePoint Legal Management System (LMS)?

I can easily pull ebills and pdfs of invoices for quick billing

Eileen Z.
EZ

Eileen Z.

Mid-Market (51-1000 emp.)

4.0/5

"Extensively invloved in all aspects of LMS"

What do you like about SurePoint Legal Management System (LMS)?

Relatively easy to use; easy to training new users.

2. Navigation Ease
Users appreciate the easy navigation of SurePoint LMS, enhancing their ability to manage accounts effectively.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Daily User"

What do you like about SurePoint Legal Management System (LMS)?

It is pretty easy to navigate. With me dealing for AR for my firm, I like all the features that are available. I rely on the system daily to work my a

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Cash Receipts July Webinar"

What do you like about SurePoint Legal Management System (LMS)?

What I like best about SurePoint Legal Management System (LMS) is that it offers dedicated training sessions and ongoing support when needed. Having a

3. Customer Support
Users appreciate the excellent customer support of SurePoint LMS, enhancing their experience and system navigation.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Daily User"

What do you like about SurePoint Legal Management System (LMS)?

It is pretty easy to navigate. With me dealing for AR for my firm, I like all the features that are available. I rely on the system daily to work my a

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"easy to use"

What do you like about SurePoint Legal Management System (LMS)?

Great customer service and lots of reading materials available for help

4. Data Centralization
Users value the data centralization in SurePoint LMS, enjoying seamless access to vital information at their fingertips.
See 4 mentions

See Related User Reviews

Megan V.
MV

Megan V.

Mid-Market (51-1000 emp.)

4.5/5

"POWERHOUSE of a system!"

What do you like about SurePoint Legal Management System (LMS)?

SurePoint is a powerhouse! I love how the 2 systems (LMS+ and LMSV) talk to each other. There is so much data that can be pulled and it is easy to r

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"LMS User"

What do you like about SurePoint Legal Management System (LMS)?

Workflow setup to manage approvals. Access for numerous users to gather information without contacting the accounting department.

5. Organization
Users appreciate the organization and ease of search within SurePoint LMS, enhancing their overall efficiency.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Quick but informative"

What do you like about SurePoint Legal Management System (LMS)?

What i like best is how organized it is.

SR

Stephanie R.

Mid-Market (51-1000 emp.)

4.5/5

"Mostly Easy to navigate system"

What do you like about SurePoint Legal Management System (LMS)?

It's an easy to navigate system with a lot of different reporting options that can be narrowed down and filtered for ease of finding information. Als

6. Document Management
Users value the document upload and email integration in SurePoint LMS, enhancing collaboration across teams.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Surepoint has many qualities similar to other systems like Elite or Aderant"

What do you like about SurePoint Legal Management System (LMS)?

I can easily pull ebills and pdfs of invoices for quick billing

PB

Pamela B.

Mid-Market (51-1000 emp.)

4.0/5

"great product for Legal Team"

What do you like about SurePoint Legal Management System (LMS)?

The ability to upload all documents and copy emails in the activity screen.

7. Accounting Management
Users value the user-friendly accounting management of SurePoint, enhancing efficiency and reducing billing errors dramatically.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Daily User"

What do you like about SurePoint Legal Management System (LMS)?

It is pretty easy to navigate. With me dealing for AR for my firm, I like all the features that are available. I rely on the system daily to work my a

Kerri C.
KC

Kerri C.

Small-Business (50 or fewer emp.)

4.5/5

"Good Investment"

What do you like about SurePoint Legal Management System (LMS)?

Surepoint is very user friendly and was a big improvment over our last billing/time tracking software. There is a lot of functionality on the financi

Top Cons or Disadvantages of SurePoint Legal Management System (LMS)

1. Poor Customer Support
Users express frustration with poor customer support, highlighting slow response times and lack of direct contact.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Does not meet expectations"

What do you dislike about SurePoint Legal Management System (LMS)?

The reporting, business intelligence, accounting, general ledger, and docketing functions are all frustratingly sub-par. The administrative side of t

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"easy to use"

What do you dislike about SurePoint Legal Management System (LMS)?

No direct contact with a person. All requests must be emailed; no phone calls

2. Poor Reporting
Users find the poor reporting capabilities of SurePoint LMS frustrating, lacking flexibility and real-time updates.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Does not meet expectations"

What do you dislike about SurePoint Legal Management System (LMS)?

The reporting, business intelligence, accounting, general ledger, and docketing functions are all frustratingly sub-par. The administrative side of t

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Cash Receipts July Webinar"

What do you dislike about SurePoint Legal Management System (LMS)?

I dislike about SurePoint Legal Management System (LMS) is the limited flexibility in generating custom reports. I wish the platform offered more robu

3. Software Bugs
Users report software bugs that complicate navigation and require lengthy support ticket resolutions, leading to frustration.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Does not meet expectations"

What do you dislike about SurePoint Legal Management System (LMS)?

The reporting, business intelligence, accounting, general ledger, and docketing functions are all frustratingly sub-par. The administrative side of t

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Surepoint has many qualities similar to other systems like Elite or Aderant"

What do you dislike about SurePoint Legal Management System (LMS)?

There appear to still be many bugs that can make it difficult to navigate.

4. App Crashes
Users experience frequent app crashes and slow loading times with SurePoint LMS, impacting overall efficiency.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"LMS Review"

What do you dislike about SurePoint Legal Management System (LMS)?

The support team can be a bit slow. And also the LMS 5 system will occasionally crash for no reason.

Nicole W.
NW

Nicole W.

Small-Business (50 or fewer emp.)

5.0/5

"I use LMS for accounts payable and it is very good"

What do you dislike about SurePoint Legal Management System (LMS)?

Sometimes is takes awhile to load and freezes.

5. Complexity
Users find the complexity of numerous steps in SurePoint LMS cumbersome, complicating task completion and workflow.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Quick but informative"

What do you dislike about SurePoint Legal Management System (LMS)?

One thing i dislike is the different steps to get through a group

Megan V.
MV

Megan V.

Mid-Market (51-1000 emp.)

4.5/5

"POWERHOUSE of a system!"

What do you dislike about SurePoint Legal Management System (LMS)?

There are A LOT of steps to get something complete. For example, adding task codes to matter.

6. App Loading Issues
Users often experience app loading issues, leading to frustrating delays and occasional freezing during use.
See 1 mentions

See Related User Reviews

Nicole W.
NW

Nicole W.

Small-Business (50 or fewer emp.)

5.0/5

"I use LMS for accounts payable and it is very good"

What do you dislike about SurePoint Legal Management System (LMS)?

Sometimes is takes awhile to load and freezes.

7. Document Management
Users face challenges with downloading activities for sharing, impacting efficiency in document management.
See 1 mentions

See Related User Reviews

PB

Pamela B.

Mid-Market (51-1000 emp.)

4.0/5

"great product for Legal Team"

What do you dislike about SurePoint Legal Management System (LMS)?

not able to download activity into another screen to send to someone.

SurePoint Legal Management System (LMS) Reviews (32)

Reviews

SurePoint Legal Management System (LMS) Reviews (32)

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