[ SureCart Reviews ](https://www.g2.com/products/surecart/reviews) [ SureCart Reviews ](https://www.g2.com/products/surecart/reviews) # SureCart Features ##### ## Merchandising/Marketing (7) Storefront Design Tools Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience Product Visualization Ability to display and manage photos, 3D views, videos etc for each product Recommendations / Personalization Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc Promotions and Discounts Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. Shopping Cart Abandonment Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. Product Reviews Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products SEO Provides tools to drive traffic to pages via organic search Show More ##### ## Product Catalog (5) Content Management Ability to add/update products, product pricing, product information and other content included on eCommerce site. Product Configuration Ability to all users select options to configure the product or select product options. For example, color, size, etc. Product Search and Filtering Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting Intangible Products Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc. Discount Management Track products that are for sale at a reduced price or part of coupon promotions Show More ##### ## Order Process (18) Checkout Process Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. Shipping Options Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. Tax Display and Processing Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. Payment Processing Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. Order Management Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. Returns / Refunds Functionality to allow users to process returns/refunds either via self service or contacting customer service. Retail Inventory Management Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Multi-Channel Fulfillment Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. Returns Management Track and facilitate returns of products sold Order Processing Send / receive, process, and execute orders Order Fulfillment Manage the process of receiving, preparing, and delivering orders for goods/products Purchase Order Management Create, send, and track purchase orders and their statuses Backorder Management Manage customer orders that cannot be filled immediately due to out-of-stock items Special Order Management Manage special order requested by a customer Payment Options Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more Sales Order Management An order generated by a seller to a customer, containing details about products or services Purchase Order Management Create, send, and track purchase orders and their statuses Credit Card Processing Accept and process credit card transactions Show More ##### ## Multi-Channel Support (11) Omnichannel Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. Mobile Features that enable customers to easily to shop for products using a mobile device. Social Commerce Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. Customer Service Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. Store Locator Enable customers to locate and navigate to physical locations by zip code, city or GPS 3rd-Party Store Integration Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels B2B Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. Multi-Store Manage multiple teams and operations from a central location Point of Sale (POS) Integration Integrates with point of sale (POS) systems Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Mobile Commerce Show More ##### ## Platform (33) APIs System provides well documented API's that can be used to integrate to any 3rd Party or internal system. Customization Product provides tools to customize web store front, business process, etc. to meet unique business needs. Integrations to Add-on Tools Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. User Management Enables customers to update their own user information, settings and preferences. Reporting / Analytics Provides standard and ad-hoc reporting ability to meet business requirements Security Software provides appropriate tools and certifications to protect against fraud and malicious attacks Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Admin Access Rights Provides ability to control editing rights by product category, geography etc. Test-to-Product Migration Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site Internationalization Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation Cross Browser Support Enables store or site to provide the same user experience in all browsers and browser versions. Performance and Reliability Software performs well and runs with minimal unscheduled downtime Mobile Access Access software remotely via mobile devices SEO Management Optimize and manage the search engine optimization efforts for a website or digital content Shipping Management Manage and track orders being shipped to customers Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Website Management Built-in website builder or integration with third-party site Promotions Management Design, communicate, and distribute incentives to perform a specific action Reviews Management Track and monitor reviews of products or services eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Price/Margin Management Track and manage the profit margin between the cost of a product and its selling price. Application Management Track, manage and store the applications of potential future members, customers or candidates Product Data Management Capture, organize and track product-specific data and information in a centralized location Template Management Create, save, and re-purpose templates for emails, forms, etc. Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Workflow Management Create, design and manage workflows for repetitive tasks Warehouse Management Manage and track operations and inventory within warehouses Sales Tax Management Calculation of consumption tax imposed on the sale of goods/services Customer Management Store and organize information about customers and previous interactions Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Data Security Protect sensitive data for digital privacy Show More ##### ## Billing (4) Automation Ability to create and send invoices automatically at predefined or custom frequencies. Consolidation Consolidate invoices so customers can make one payment for multiple bills. Adjustments Adjust invoices to handle exceptions and correct errors. Blacklisting Allows users to temporarily or permanently block potential fraudsters. Show More ##### ## Dunning (3) Collections Assists users in collecting payments for unpaid invoices. Dispute Management Manages disputes regarding billing and payments. Escalation Define escalation processes to suspend service for unpaid invoices. Show More ##### ## Performance (3) Packages Track the financial performance of various types of packages. Discounts Identify the impact of special pricing and discounts on revenue. Plan Changes Monitor plan changes such as upgrades and downgrades, or cancellations. Show More ##### ## Reporting (3) Dimensions Reports revenue based on various dimensions, such as subscription segments, geographies, or discounts Deferred Revenue Tracks revenue for goods or services that have yet to be collected Revenue Recognition Accurately determines and reports the accounting period when revenues are recognized Show More ##### ## Order Management (4) Opportunities Manage open opportunities for new or existing customers. Order History Track all open and closed orders by customer, or by product and plan. Upsell & Cross-sell Identify opportunities to upsell and cross sell based on product usage. Renewals Plans can be renewed automatically or manually, when changes are required. Show More ##### ## Products & Plans (7) Packages Track the financial performance of various types of packages. Multi-part Deals Create deals that combine multiple products and plans, with differrent pricing Plan Changes Monitor plan changes such as upgrades and downgrades, or cancellations. Bundles Ability to group standard plans and products to create bundles Sales Tax Management Calculation of consumption tax imposed on the sale of goods/services Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Reports Alter the layout and content of reports Show More ##### ## Pricing (3) Standard Price Assign standard monthly and yearly prices to products, plans, and packages Discounts Define standard and custom discounts that can be applied to one or more products and plans Optimization Analyze pricing data to identify opportunities to improve prices. Show More ##### ## Revenue Management (5) Automation Ability to create and send invoices automatically at predefined or custom frequencies. Consolidation Consolidate invoices so customers can make one payment for multiple bills. Adjustments Adjust invoices to handle exceptions and correct errors. Billing Types Provide the option to combine recurring, one-time, and usage based billing Recurring/Subscription Billing Automated process of charging customers at regular intervals for repeated access or use of a product or service Show More ##### ## Integration (3) Payments Integrate with payment processing software and payment gateways. Accounting Integrate with financial management systems such as accounting and ERP. CRM & Sales Integrate with software that manages customers, sales, and marekting. Show More ##### ## Headless Commerce (5) Decoupling Ability to disconnect the front office from the back office of an e-commerce platform REST APIs Provide APIs that allow for interaction with RESTful web services Data Orchestration Capture and manage data from multiple sources and syncronize it with the front end and back end Customization Allows developers to customize the platform using multiple programming languages Extensibility Include prebuilt integrations with multiple systems such as ERP and CRM Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Subscription Management (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Decision Making Makes informed choices based on available data and objectives Accounting Integration Integrate with a third-party accounting system Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - E-Commerce Platforms (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Accounting Integration Integrate with a third-party accounting system Show More ##### ## Agentic AI - E-Commerce Tools (3) Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Subscription Billing (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Third-Party Integrations Set up connections to third-party platforms to improve business processes Accounting Integration Integrate with a third-party accounting system Show More ##### ## Additional Functionality (164) Inventory Control Monitor product stock levels AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Reordering Accept and track repeat orders Bulk Ordering Accept and track orders with multiple items Multi-Currency Manage and handle various international currencies Customer Accounts Record customer information, purchase history, and other notes Multi-Location Manage and support multiple locations Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Shopping Cart Checkout of online store Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Order Tracking Track orders throughout the fulfillment process Email Marketing Create and send email blasts/campaigns Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Multi-Channel Marketing Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Templates Sample files or documents that could be customized as needed or used as is Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Inventory Tracking Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Customizable Branding Add customized logos and colors to align with company branding CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Kitting Group and package individual but related items as one package set Customer Touchpoints Identify specific interactions between customers and brands Customer Segmentation Process of dividing customers into groups based on common characteristics Web/Mobile App Development Create/edit commerce applications for mobile devices and/or web Product Catalog Present a catalog of inventory that customers can view Inventory Optimization Maintain and control the stock level of inventory De-Coupled Front & Back Ends Separate front and back end platforms to make coding changes without affecting user experience Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Activity Tracking Track and document all activities across devices, networks, and other systems Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Access Controls/Permissions Define levels of authorization for access to specific files or systems Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Product Configurator Customize the specifications of a finished product to meet the particular needs of a customer Data Import/Export Import and export data to and from software applications Inventory Auditing Cross-checking financial records with physical inventory counts and records Quotes/Estimates Generate quotes or estimates for customers Customer History Access previous interactions or concerns to maintain customer relationships Invoice Creation Create invoices from scratch or have recurring invoices For Small Businesses Designed for small businesses Abandoned Cart Saver Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout Sales Trend Analysis Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. For Telecommunications Industry Specifically for telecommunications industry Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customer History Access previous interactions or concerns to maintain customer relationships Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Service Provisioning Allocate necessary resources such as equipment, wiring, and transmission available in a carrier's network. Multi-Currency Manage and handle various international currencies Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Pre-Paid Service Services paid in advance before the end of the monthly billing cycle. Product Catalog Present a catalog of inventory that customers can view Generative AI Use AI to generate content in the form of text, images, videos, etc. Configurable Workflow Configure existing workflows to meet your organization's needs Payment Processing Accept, record, and reconcile financial transactions Call Data Records(CDR) Records or detailed document of call data produced by a telephone exchange over telecommunications equipment. API Application programming interface that allows for integration with other systems/databases Flexible Rate Tables Control and set flexible rates that depend on multiple variables and enable rate automation and calculation Audit Trail A record of all activities within the system, including user access, changes made, etc. Customer Accounts Record customer information, purchase history, and other notes CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users For Internet Service Providers (ISP) Companies that provide access to the internet and its related services. Post-Paid Service Services paid in real-time or end of the monthly billing cycle. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Data Import/Export Import and export data to and from software applications Real-Time Analytics Analyze and gain insights into data in real-time Client Portal Private online space that lets businesses securely share documents and provide information access to clients Email Reminders Reminders sent via email Customizable Branding Add customized logos and colors to align with company branding Mobile Access Access software remotely via mobile devices Tax Calculation Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Bank Reconciliation Compare and match accounting/financial records with corresponding bank statements Transaction History Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Credit Card Processing Accept and process credit card transactions Customizable Fields Customize data fields to support various needs and use cases Real-Time Data Receive data and information in real time Invoice Processing Creation, processing, verification, and execution of invoices till the payment is made PCI Compliance Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Multiple Payment Options Process payments via multiple modes directly through the application Billing & Invoicing Create, manage, and send invoices or bills to customers Data Visualization Graphical representation of data Customizable Fields Customize data fields to support various needs and use cases Revenue Recognition An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Cancellation Management Allow customers to cancel their subscription remotely. Real-Time Data Receive data and information in real time Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Summary Reports Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Profiles Record customer information, purchase history, and other notes Generative AI Use AI to generate content in the form of text, images, videos, etc. Client Portal Private online space that lets businesses securely share documents and provide information access to clients API Application programming interface that allows for integration with other systems/databases Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Access Controls/Permissions Define levels of authorization for access to specific files or systems Tax Management Implementation of various strategies to manage tax obligations via planning and maintaining compliance ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Data Import/Export Import and export data to and from software applications Product Catalog Present a catalog of inventory that customers can view Discount Management Track products that are for sale at a reduced price or part of coupon promotions Revenue Management Monitor sales and make necessary adjustment in order to increase demand and revenue Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Branding Add customized logos and colors to align with company branding Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Analytics Analyze and gain insights into data in real-time Multi-Currency Manage and handle various international currencies Invoice Processing Creation, processing, verification, and execution of invoices till the payment is made Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Subscription Plan Management Manage the subscription plans of all active members Order Management Manage and track customer orders for goods, investments, or any other purchases Customer Accounts Record customer information, purchase history, and other notes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Reporting Active reporting of data and metrics Credit Card Processing Accept and process credit card transactions Reminders Timed notification for any upcoming task, deadline, appointment, or activity Dunning Management Process of automatically notifying clients when payments fail to ensure invoices are paid Subscription Management Process of managing customer subscription lifecycle for a recurring service or a product Enrollments/Onboarding Manage the enrollment and onboarding of all new members and accepted applications Ad hoc Reporting Generate one-off reports that meet information requirements Event Logs A chronological record of actions or occurrences within a network, software, or process Access Controls/Permissions Define levels of authorization for access to specific files or systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Workflow Management Create, design and manage workflows for repetitive tasks Debit/Credit Card Processing Accept and process credit/debit card transactions Root Cause Analysis Identify and analyse the reasons behind accidents Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Generative AI Use AI to generate content in the form of text, images, videos, etc. Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Prioritization Arrange tasks based on the level of priority or urgency Dispute Management Investigate and resolve disputes/issues using workflow, audit trails, and other system tools Custom Fraud Rules Rules that can be customized/created based on business requirements for fraud prevention Real-time Alerts Receive notification of issues as soon as they occur Evidence Management Administration and control of evidence related to investigations/cases Rate of Return Analysis Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process API Application programming interface that allows for integration with other systems/databases Task Management Create, manage and track all task activities and progression Transaction Monitoring Monitor or audit historical and current transactions to analyze customer account activities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Payment Tracking Track sent and received payments, invoices, and bills. Payment Fraud Prevention Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Refund Management Oversee the process of issuing refunds Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Risk Scoring Assess and score risks using risk matrices Predictive Analytics Predict future data based on historical data sets Chargeback Tracking Track usage and chargeback for disputed transactions/expenses AML Compliance Anti-money laundering compliance helps businesses uncover suspicious financial activity Financial Transaction Approval Approve legitimate financial transactions after reviewing for fraud or other risks Third-Party Integrations Set up connections to third-party platforms to improve business processes Source Tracking AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Claims Tracking Process of tracking new and submitted claims and the status of submitted claims Real-Time Reporting Active reporting of data and metrics Show More ## Top-Rated Alternatives [ ![Chargebee](https://images.g2crowd.com/uploads/product/hd_favicon/0a8b20f6346c3def7cb0be7c2fbd8a50/chargebee.svg "Chargebee") Chargebee 4.4/5(990) ](https://www.g2.com/products/chargebee/reviews) [ ![Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-revenue-management-formerly-salesforce-revenue-cloud.svg "Agentforce Revenue Management (formerly Salesforce Revenue Cloud)") Agentforce Revenue Management (formerly Salesforce Revenue Cloud) 4.2/5(1,502) ](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) [ ![NetSuite](https://images.g2crowd.com/uploads/product/hd_favicon/4b02508eaf1eed7c1c991b5f0ce3fab7/oracle-netsuite.svg "NetSuite") NetSuite 4.1/5(4,913) ](https://www.g2.com/products/oracle-netsuite/reviews) [ View All Alternatives ](https://www.g2.com/products/surecart/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [Intangible Products](/glossary/intangible-products-definition) Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched. [Checkout Process](/glossary/checkout-process-definition) The checkout process how a customer goes through to finalize a purchase when shopping online. 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