How would you rate your experience with Supportbench?
Generated from real user reviews
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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Powerful Support Tool with Smart Insights, But Steep Learning Curve"
What do you like about Supportbench?
Supportbench is brilliant in auto-summarizing our customers’ tickets, suggesting on the most appropriate responses and identifying sentiment scores T
sheetal m.
Mid-Market (51-1000 emp.)
4.5/5
"Supportbench; Customer Oriented and Powerful Support System but Demands Deep Customization"
What do you like about Supportbench?
Supportbench is extremely helpful in case management, with a customizable ticketing plan The app has an invaluable customer health score that assists
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Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and Scalability for Any Organization"
What do you like about Supportbench?
The customers support team is on top notch. They respond to request fast and efficiently leaving nothing behind. It is highly scalable and flexible
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Exceptional AI-Driven Support Platform with Powerful Analytics"
What do you like about Supportbench?
Supportbench has a robust AI capabilities, that makes it efficient to analyze replies, knowledge base articles and summarizations among others The pl
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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Streamlined Ticket Management and Powerful Reporting"
What do you like about Supportbench?
We use Supportbench to manage and respond to tickets from our clients, making sure they receive the appropriate responses. Incoming tickets are priori
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Exceptional AI-Driven Support Platform with Powerful Analytics"
What do you like about Supportbench?
Supportbench has a robust AI capabilities, that makes it efficient to analyze replies, knowledge base articles and summarizations among others The pl
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Streamlined Ticket Management and Powerful Reporting"
What do you like about Supportbench?
We use Supportbench to manage and respond to tickets from our clients, making sure they receive the appropriate responses. Incoming tickets are priori
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Powerful Support Tool with Smart Insights, But Steep Learning Curve"
What do you like about Supportbench?
Supportbench is brilliant in auto-summarizing our customers’ tickets, suggesting on the most appropriate responses and identifying sentiment scores T
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Streamlined Ticket Management and Powerful Reporting"
What do you like about Supportbench?
We use Supportbench to manage and respond to tickets from our clients, making sure they receive the appropriate responses. Incoming tickets are priori
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Powerful Case Management and AI, But Mobile and Offline Access Need Improvement"
What do you like about Supportbench?
Supportbench provides high case management, with remarkable ticketing process. The program has comprehensive AI support, which foster knowledge base
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Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Outstanding Support and Scalability for Any Organization"
What do you dislike about Supportbench?
It supports limited integration and this limits workflow. I feel there are need to make it more intuitive by integrating it with other third party too
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Exceptional AI-Driven Support Platform with Powerful Analytics"
What do you dislike about Supportbench?
The integrations from Supportbench is slightly limited and causes some challenges The app has challenging offline access and this makes some users s
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Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Streamlined Ticket Management and Powerful Reporting"
What do you dislike about Supportbench?
Supportbench involves a complicated onboarding process, making the transition from the previous system to the new one somewhat challenging. Additional
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Powerful Support Tool with Smart Insights, But Steep Learning Curve"
What do you dislike about Supportbench?
Supportbench is rich in features and customizable functionality, but this demands extra orientation and understanding, which takes longer The program
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Marjia T.
Small-Business (50 or fewer emp.)
5.0/5
"Reliable Support for a Growing Team"
What do you dislike about Supportbench?
Some advanced filters are buried in the reporting UI. Once you find them, they’re great—but not the most obvious at first.
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Built for B2B—Finally"
What do you dislike about Supportbench?
The chat tool is a bit basic. Gets the job done but not super customizable yet.
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Powerful Case Management and AI, But Mobile and Offline Access Need Improvement"
What do you dislike about Supportbench?
Supportbench had issues with offline access, and this makes it less responsive On mobile app, Supportbench is problematic with some features not wor
Supportbench has been a win for us, budget-conscious wise. Review collected by and hosted on G2.com.
Supportbench is a pretty robust platform, we have a lot of the system yet to discover. Review collected by and hosted on G2.com.
The chatbots and advanced customer administration allow our team to operate more independently. Review collected by and hosted on G2.com.
The apprehension about system change was real, but the gains in customer support quality have been undeniable. Review collected by and hosted on G2.com.
Just got a major upgrade thanks to the dynamic SLAs and KCS knowledge base. Now, the AI-driven sentiment analysis gives us the lowdown on how you feel in real time. But here's the real kicker - AI Predictive CES! It's like a superhero, pinpointing if a case got solved on the first try. Review collected by and hosted on G2.com.
So, the software is pretty darn impressive, but here's the kicker – the documentation is lacking. You know what would be awesome? A beefed-up user guide to make life easier for newbies. But hey, despite this, my overall experience was still pretty solid. Review collected by and hosted on G2.com.
I appreciate Supportbench for its AI Customer Activity Summaries and Agent Activity Creation Helpers. These features have streamlined our customer support process, making it more efficient and personalized. It's impressive how it generates responses based on past interactions, saving us time and enhancing customer engagement. Review collected by and hosted on G2.com.
We had a remote team member with unstable internet connections, and they he had a disconnect of support. But i think the issue was on his side, not on the Supportbench side. Review collected by and hosted on G2.com.
The customer health scoring and AI-driven insights are standout features. They provide a deep understanding of our customer’s needs, enabling us to offer more effective support. Review collected by and hosted on G2.com.
The initial hesitancy to replace our longstanding system was a challenge. We were worried about the impact on our existing workflows, but the transition was ultimately successful. Review collected by and hosted on G2.com.
The ChatGPT-enabled bot and dynamic SLAs have transformed how we manage customer interactions, making them more efficient and personalized. Review collected by and hosted on G2.com.
The pricing, especially for the AI elements, can be a bit daunting, but the overall value they bring is indisputable. Review collected by and hosted on G2.com.
I found the integration of chatbots for automated responses impressively efficient. It was much quicker than I presumed it would be. We’ve had a marked reduction in response times to queries and concerns. I find the load on the team has lessened as well. Review collected by and hosted on G2.com.
The initial learning curve was steep, but the advanced features are now indispensable. Review collected by and hosted on G2.com.
As a business owner, Supportbench allows me to view my sales data as well as create workflows on our customer's information. Supportbench’s exciting feature allows me to view and respond to customer’s requests and questions more efficiently than usual. Integrating chatbots using ChatGPT is an amazing feature I thought I never needed. Customizable, user-friendly, and affordable sums up my satisfaction. Review collected by and hosted on G2.com.
This is not a red cross against SupportBench but I do wish for their support to be as efficient as the SupportBench tool. At certain times, I require assistance immediately as my field is a fast-paced environment so quicker, more responsive support would be very much appreciated. Review collected by and hosted on G2.com.
I love the AI summaries and response helpers. I wasn't expecting it to be so intuitive or easy to use. these implementations have simplified our customer interactions significantly. Review collected by and hosted on G2.com.
We got a very good rate at Supportbench, I just hope this great rate continues in future years. Review collected by and hosted on G2.com.
The ease of use and customization options of the dashboards are fantastic. AI-driven summaries make complex data understandable, enabling quicker decision-making and more personalized customer support. Review collected by and hosted on G2.com.
Although initial setup and migration turned out well, there was some anxiety about the transition process and potential data loss. Review collected by and hosted on G2.com.
