SuperSaaS Appointment Scheduling Reviews & Product Details

I like that I can create different schedulers for different things. It's easy to use on both ends, mine and the candidates that access it. I've never had an issue with it. Review collected by and hosted on G2.com.

I don't like that I can't personalize the login aspect for each scheduler. I have one account with 2 schedulers, which I use for different purposes. I would also like to know what country the candidates are accessing from, that would be very helpful, since we only allow candidates from specific countries, and having that in Saas would make the process a little faster. Review collected by and hosted on G2.com.

You can shape the appointment schedule so it directly fits your needs, due to all the functionalities. It can be an open schedule or protected by creating personal accounts.

It speaks quite for itself and is easy to use. However, when you get stuck or are not quite sure how to arrange the schedule, they have the best support. Never I've recieved such quick answeres, friendly as well as helpfull. Review collected by and hosted on G2.com.

You can differentiate between regular users and super users. However, it would be nice if there was an option to differentiate between different regualr users. For example, members of a gym with different subscribtions. Now we solved this by using multiple schedules. Review collected by and hosted on G2.com.

I have been using SuperSaaS for over 8 years now. It helped me making my class very easy for students to book/cancel and make my work less. When I had some request for a new feature, they kept it in the request list and when they added I got notified. I like they have a different level of subscription and very reasonably priced. Review collected by and hosted on G2.com.

It's not a complain but it's not too graphically fancy, just so you know. I personally don't mind that at all. And maybe if they could implement my request for new features quicker...but that's like totally personalizing the system to my needs so again, I am not too disappointed about that either. Review collected by and hosted on G2.com.

We found SuperSaas when looking for an affordable scheduling option for our flight school. Most "out of the box" providers for aviation-related services are VERY expensive and don't provide any better capabilities than SuperSaas.

Another huge perk is the level of support they offer. I have only had to submit a ticket 3 or 4 times over the past 7 years, and when I do I get an immediate response and the issue is always resolved. Jan and crew are amazing! Review collected by and hosted on G2.com.

I wish there was an easier way to connect a student's form with their user ID once they make an account. Review collected by and hosted on G2.com.

The UI for adding calendar events is pretty efficient and allows us to quickly populate the week/month's schedule. Our business does not use traditional recurring appointments, therefore some hand-crafting is required. Because the UI is fast and clean, it makes the task relatively easy. Review collected by and hosted on G2.com.

There are some small UI quirks that confuse our clients that the developers do not change. For example, events have Start and End times (i.e. 6:00 PM - 7:00 PM) and often times fields line up such that the 7:00 PM appears to be under the "Start" column, causing a higher than normal percentage of people to arrive to events at the END time instead of the start time. We've asked for End times to be removed altogether but they remain. Review collected by and hosted on G2.com.

We use SuperSaaS to schedule and keep track of billing for our clients in our shared-use commercial kitchen. I was able to customize the program to do exactly what we needed to do. Compared to other scheduling programs, it fit our needs the best. Also, the price is fantastic. I really like the reminder messages that you can send to clients to remind them of their scheduled appointments. I also like being able to control how far in advance they can book and how much notice we need to cancel their appointment. I have great and prompt response from support whenever I have needed it. Review collected by and hosted on G2.com.

There is really not anything that I dislike about the program. Very pleased. Review collected by and hosted on G2.com.

It's easy to use yet completely customizable.

My neatly arranged calendar provides a quick overview for my customers.

Scheduling appointments is very intuitive. Furthermore, I can process mandatory data automatically and generate a booking in a webinar + an informational E-Mail.

You need an automated confirmation-e-Mail? Look no further.

But you also want the colors of your website and a Logo to match your own website? No problem. Review collected by and hosted on G2.com.

The standard calendar-design is customizable - but it is also the only design available.

If you'd like a completely different layout, you're out of luck.

This is no problem for me - I think the design is pretty much perfect.

But if it had very specific wishes the adaptability ends there.

Still - the adaptable colors are just neat.

One problem is that if it is voluntary for customers to register at SuperSaas, it is not possible for them to cancel an already paid appointment by themselves. This is where I have to help manually. On the other hand, not registering is a big plus for new customers since it saves them time. Some might consider not booking if the effort is too high. Review collected by and hosted on G2.com.

There are a lot of options as to how to set up the system for our use. The system is very flexible, so we can adapt it to our needs. Even when the system can't satisfy more sophisticated needs, the webhooks and API provide a way of doing this. I always get quick email responses from customer support. The system is extremely reliable. I think there has only been once in the last 7 years when it was not available for half an hour. Response times are fast. IT looks good. Review collected by and hosted on G2.com.

The features we would like that are not supplied: more sophisticated rules for access control of updates, a waiting list facility, hiding the calendar but having a button you could press to get the calendar to pop up. Review collected by and hosted on G2.com.

SuperSaaS is extremely flexible. The designers have truly considered almost every possible combination of scenarios that you might want in your calendar set-up, and designed it so that they are all possible. They have provided detailed guidance on using every aspect of it. When I have a question, they are incredibly responsive. The free version is fully functional, and the pricing for upgrading (which allows auto-sync with my personal calendar) is well within what I'm able and willing to pay as a freelancer. No other service comes close in terms of affordability and power. Review collected by and hosted on G2.com.

The only real issue I've run into is how the software deals with time zoning. Rather than showing the client the calendar in their own time zone, it shows it in the local (organization's) time zone. Only when the client selects a slot do they see their own time zone listed below the org's time zone. I've had plenty of clients not even get as far as clicking on a slot because they are confused by the fact that the calendar isn't showing in their time zone. SuperSaaS has indicated to me they plan to change this in a future update. Even though most of my clients are in other time zones, the many advantages of SuperSaaS outweigh this significant disadvantage for me. Review collected by and hosted on G2.com.

I cannot sing the praises of Supersaas loud enough. The website makes my business run without a hitch and the customer service and help they provide cannot be any better! It was the answer to a complicated ordering system for my business without me having to pay thousands of dollars a month. I have never had a problem at all in over 5 years with everything running absolutely perfectly. Every time I have had a question I get almost immediate responses and help. It is the most valuable part of my business and there is no way I could run things without it!! I definitely would give an A+ to every aspect of Supersaas and the employees that work for them. I use it all day every day and would be lost with out it. I have been able to customize the website for my own purposes with no trouble at all. Review collected by and hosted on G2.com.

Everything is great and I don't have anything that I dislike! Review collected by and hosted on G2.com.