--- title: Sumsub Reviews meta_title: 'Sumsub Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 125 reviews by the users' company size, role or industry to find out how Sumsub works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 125 scale: '5' date_modified: '2026-07-31' parent_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # Sumsub Reviews **Vendor:** Sumsub **Category:** [Identity Verification Software](https://www.g2.com/categories/identity-verification) **Average Rating:** 4.6/5.0 **Total Reviews:** 125 ## About Sumsub Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC/AML, KYB, Travel Rule, Transaction Monitoring and Fraud Prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 4,000 clients across the fintech, crypto, transportation, trading, gaming and other industries including Duolingo, Coinlist, Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo. ## Sumsub Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Sumsub, making management and verification processes straightforward and efficient. (8 reviews) - Users value the **verification efficiency** of Sumsub, benefiting from quick identity checks and a user-friendly interface. (8 reviews) - Users appreciate the **comprehensive compliance coverage** of Sumsub, benefiting from its extensive verification features and support. (7 reviews) - Users appreciate the **wide range of verification features** offered by Sumsub, enhancing compliance and efficiency. (7 reviews) - Users value the **comprehensive coverage** of Sumsub, making it effective for diverse verification needs across regions. (5 reviews) - Users value the **easy integrations** of Sumsub, which streamline verification processes and enhance overall efficiency. (5 reviews) - Verification (5 reviews) - Users appreciate the **responsive and knowledgeable customer support** of Sumsub, ensuring swift assistance with inquiries and issues. (4 reviews) - Efficiency (4 reviews) - Fraud Prevention (4 reviews) **What users dislike:** - Users experience **verification issues** with Sumsub, citing complexity and unreliable processes that challenge security measures. (7 reviews) - Users experience **slow performance** with Sumsub, often due to system glitches and delayed customer support responses. (4 reviews) - Users find the platform's **complexity** overwhelming, struggling with a non-intuitive interface and complicated navigation. (3 reviews) - Users find Sumsub **expensive** , making it less accessible for small businesses and startups with tight budgets. (3 reviews) - Users are frustrated by the **inefficient verification process** of Sumsub, which complicates user experience and raises security concerns. (3 reviews) - Users find the **learning difficulty** of Sumsub frustrating, requiring additional orientation and often feeling complex to navigate. (3 reviews) - Complex Setup (2 reviews) - Complex Usability (2 reviews) - Users report a high incidence of **false positives** , causing concerns over the accuracy of document approvals in Sumsub. (2 reviews) - Integration Issues (2 reviews) ## Sumsub Reviews ### 1. Very good user experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Sumsub?** Reliability, user friendly and great support **What do you dislike about Sumsub?** Have not found anything that I dislike at the moment. **What problems is Sumsub solving and how is that benefiting you?** Verifying the client's identification documents which helps the client to save on cost and ease of use. **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. We are happy to hear that everything is working great. Best, Sumsub Team ### 2. Professional, efficient and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Juan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Sumsub?** The flexibility and customization possibilities of their product. The wide range of features and capabilities they provide. Their customer support is the best. They provide solutions to improve our internal operational flows, very simple and easy to use. **What do you dislike about Sumsub?** I haven't found anything worth mentioning yet **What problems is Sumsub solving and how is that benefiting you?** Identity verification for retail and business customers, segmentation based on different regulatory requirements and for different processes. The performance has increased compared to our previous provider, the quality and the range of options we have with Sumsub is far better. **Official Response from Charley Sumsub:** > Hi Juan! Thank you for your feedback. We are happy to hear that everything is working great. Best, Sumsub Team ### 3. i would highly recommend SumSub to a friend or colleague **Rating:** 4.5/5.0 stars **Reviewed by:** Reneta K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Sumsub?** Sumsub provides very accurate checks of ID documents and it's easy to use. Additionally, the option to contact the S&S CS team whenever we have any questions or doubts is very convenient. **What do you dislike about Sumsub?** The results of proof of address checks are sometimes incorrect, as well as the forgery results are sometimes inaccurate. However, wrong results don't happen very often. **What problems is Sumsub solving and how is that benefiting you?** It detects forged ID documents, fraudulent livenesses, underage clients who try to register and many more. **Official Response from Charley Sumsub:** > Hi Reneta! Thank you for your feedback. It is very important for us. As you may understand, Proof of Address check, is the most complex check, as there is no strict template and there is no dedicated protection sings of the document like it happens with Proof of Identity. We are analyzing thousands different PoA templates every day, where a dozens of them are new. We are using our powerful AI tool to adapt to it in real time analyzing hundreds of different signal. Yeap, sometimes mistakes can happen, but we are doing our best to educate our AI models and to provide the best quality and compliant solution to our Customers. Best, Sumsub Team ### 4. So powerful **Rating:** 4.5/5.0 stars **Reviewed by:** guannan z. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Sumsub?** After comparing Sumsub and Veriff, I found that Sumsub has very powerful and customizable data analysis features. It allows for adding my company's logo and filling out questionnaires, which is very practical. However, the speed of analyzing and processing the legality of data needs improvement, and customer service response times could be better **What do you dislike about Sumsub?** the speed of analyzing and processing the legality of data needs improvement, and customer service response times could be better **What problems is Sumsub solving and how is that benefiting you?** We are engaged in cryptocurrency trading and foreign exchange, and we need to comply with Canadian MSB regulations. Every client must complete KYC and AML investigations. Sumsub can assist us with this part, which is very useful **Official Response from Charley Sumsub:** > Hi Guannan! Thank you for your feedback. It is very important for us. Please share more details with us at csm@sumsub.com, and we can help resolve your issues. We are continuously working to enhance the efficiency of our KYC and AML checks to provide a faster experience. Our support team is dedicated to offering prompt and accurate assistance. However, in some cases, response times may take longer than usual. Best, Sumsub Team ### 5. EXMO.com streamlined ID verification processes with Sumsub – a reliable and efficient solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Artem A. | IT Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Sumsub?** The most helpful aspect of Sumsub is its comprehensive set of features that cater to the specific needs of EXMO.com. The upsides of using Sumsub are numerous. First, their advanced technology, leveraging AI algorithms and machine learning, ensures accurate and reliable identity verification. This has significantly reduced our manual efforts and streamlined our customer onboarding processes. Secondly, Sumsub’s compliance features, including AML and KYC checks, have helped us maintain regulatory compliance effortlessly. The platform conducts checks against global watchlists and databases, providing peace of mind. Sumsub’s user-friendly interface, customisable workflows, and ongoing monitoring capabilities have been immensely valuable in enhancing our operational efficiency. Combining these benefits makes Sumsub an invaluable tool for organisations seeking a reliable and efficient identity verification solution. **What do you dislike about Sumsub?** Configuring workflows within Sumsub may require a slight learning curve for some users. However, this drawback is relatively minor compared to the benefits offered by the product – the price, overall effectiveness, seamless integration capabilities, and robust compliance features. **What problems is Sumsub solving and how is that benefiting you?** Sumsub solves critical problems for the EXMO.com team. It streamlines customer onboarding by automating identity verification, saving time and reducing manual efforts. Sumsub also ensures regulatory compliance through comprehensive AML and KYC checks, mitigating risks and meeting industry requirements. With ongoing monitoring capabilities, it helps us stay updated on customer risk profiles. Overall, Sumsub empowers us to operate efficiently, reduce risks, and maintain compliance, thereby boosting our business. **Official Response from Charley Sumsub:** > Hi Artem! Thank you for your feedback. We are happy to hear that everything is working great. We strive to make our interface more intuitive and easy to learn for users of all levels. Best, Sumsub Team ### 6. Sumsub: A Reliable and Efficient Solution for Identity Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Andrey I. | Chief Product Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Sumsub?** Ensuring the safety and authenticity of our customers is of paramount importance. That's why we chose Sumsub's identity verification platform. With support for over 6,500 documents, high accuracy, and strong compliance measures, it's a reliable and efficient solution for onboarding new customers. Plus, the user-friendly interface and responsive customer success team make the process a breeze. Since integrating with Sumsub, we have greatly simplified the process of buying cryptocurrency and successfully completed transactions for over 1 million active Mercuryo users. As a Chief Product Officer, I highly recommend Sumsub to any business looking to prioritize security and compliance while also increasing approval rates. **What do you dislike about Sumsub?** I don't remember any case that made the relationship between both teams Mercuryo and Samsub worse. Everything is good at the moment. **What problems is Sumsub solving and how is that benefiting you?** Sumsub's identity verification product benefits us by streamlining the onboarding process and saving time, while also increasing approval rates. Additionally, the user-friendly interface and responsive customer success team make it easy for us to manage the process and implement new features. **Official Response from Charley Sumsub:** > Hi Andrey! Thank you for your feedback. We are happy to hear that everything is working great. Best, Sumsub Team ### 7. THE BEST SERVICE EVER **Rating:** 5.0/5.0 stars **Reviewed by:** Viktoria S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** Simple to use, flexible, very easy to find the needed information, local customer support always trying to help very easy **What do you dislike about Sumsub?** The old version of the site's appearance is much better than the new **What problems is Sumsub solving and how is that benefiting you?** Sumsub always helps in fraud prevention; all-time screening of sanctions lists - the best way to analyze our customers **Official Response from Charley Sumsub:** > Hi Viktoria! Thank you for your feedback. We are happy to hear that everything is working great. If you need any assistance with our new interface, please feel free to contact our support. Best, Sumsub Team ### 8. SumSub and its flexibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Solomos O. | Data Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** SumSub have a boundle of high Tech services related to KYC and AML. **What do you dislike about Sumsub?** It needs sometime to get used of te system's environment and get your self confident with the product, but that usual with all new tools **What problems is Sumsub solving and how is that benefiting you?** identifying fake documents and users with multible accounts **Official Response from Charley Sumsub:** > Hi Solomos! Thank you for your feedback. It is very important for us. Please feel free to contact our support at business-support@sumsub.com. We will be happy to assist you if needed. Best, Sumsub Team ### 9. SMART AND SMOOTH VERIFICATION PROCESS **Rating:** 4.5/5.0 stars **Reviewed by:** Denis B. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Sumsub?** Verification is rapid and transparent for users. Now, we have fewer support tickets with verification problems. It helps us to move forward and raise our business. **What do you dislike about Sumsub?** Only the price can be lower. But for such perfect service, I don't think so :) **What problems is Sumsub solving and how is that benefiting you?** We have a problem with financial fraud in our product, but Sumsub helps us to resolve it. So now we have boosted our payment traffic and don't have any fraud problems. **Official Response from Charley Sumsub:** > Hi Denis! Thank you for your feedback. We are happy to hear that everything is working great. We offer multiple pricing options and try to keep our pricing affordable even for startups. Best, Sumsub Team ### 10. Sumsub review **Rating:** 4.0/5.0 stars **Reviewed by:** Charlie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Sumsub?** I appreciate its user-friendly interface and fast customer support. **What do you dislike about Sumsub?** the compliance team at Sumsub often rejects KYC applicants for reasons that seem unreasonable. This results in a poor user experience and, unfortunately, leads to a loss of business for us. **What problems is Sumsub solving and how is that benefiting you?** Fulfill our KYC **Official Response from Charley Sumsub:** > Hi Charlie! Thank you for your feedback. It’s very important for us. We are constantly working on enhancing our technologies to better detect fraudulent activity while meeting compliance needs in different regions. Some jurisdictions embrace stricter regulation, while others don’t. Our solution is flexible when it comes to these differing standards, and you have the power to tune Sumsub to meet your specific risk appetite. Best, Sumsub Team ### 11. Good tool for compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** It is very asyy to use and to integrte in existing systems. The customer support is very helpful as well. Sumsub has a number of features of which we use only a limited number. **What do you dislike about Sumsub?** You get often ads for new tools which are not appropriate for us. The contact privacy@sumsub.com is very strict leading to many delays in our processes. **What problems is Sumsub solving and how is that benefiting you?** very good database for AML checks (adverse media, pep etc.) which improves our processes significantly. **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important to us. Please contact your dedicated Customer Success Manager or our Customer Success team at csm@sumsub.com sharing details about the delays you experienced. We'll make sure to expedite the process and help you improve the experience. Best, Sumsub Team ### 12. Awesome Fraud Detection Software **Rating:** 5.0/5.0 stars **Reviewed by:** Gary R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** It's automation. Ability to implement changes and see those changes almost immediately. **What do you dislike about Sumsub?** Not much. I wish the software could do address verification immediately when a user signs up. **What problems is Sumsub solving and how is that benefiting you?** Customer due dilligence and enhanced customer due dilligence. **Official Response from Charley Sumsub:** > Hi Gary! Thank you for your feedback. We are happy to hear that everything is working great. The Proof of Address check is the most complicated verification process, as there is no strict template and no specific security features on the documents, as is the case with Proof of Identity. Every day, we analyze thousands of different PoA templates, and dozens of them are new. We use our powerful AI tool to adapt in real-time, analyzing hundreds of signals. As you can imagine, this process takes time to ensure we deliver quality results. We appreciate your understanding! Best, Sumsub Team ### 13. useful **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Sumsub?** Speed at which it helps to solve problems and the quality of the technical service. **What do you dislike about Sumsub?** I always have to use Google Authenticator to access the page, and it doesn't allow me to remove it **What problems is Sumsub solving and how is that benefiting you?** It helps me confirm that my clients are clean and, therefore, won't use my platform as a means to launder money **Official Response from Charley Sumsub:** > Hi Hugo! Thank you for your feedback. It is very important to us. As we are all working with personal data, we are obligated to enforce 2FA as a mandatory rule to ensure that only authorized persons are using the service and gaining access to it. We hope for your understanding. Best, Sumsub Team ### 14. sumsub is cool **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis T. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Sumsub?** fast and flexible. Include a lot of different services related to the verification procedures. Good communication with support and managers **What do you dislike about Sumsub?** Process of bug fixing and resolution of consequences caused by bugs. If business somehow suffered from bug, they provide instructions on how to resolve this rather then resolve this themselves **What problems is Sumsub solving and how is that benefiting you?** The company provides semi-automated solutions for the verification services which assures a good customer experience and saving our company resources **Official Response from Charley Sumsub:** > Hi Dennis! Thank you for your feedback. The information you provided is super important for us. Please share more details about the bugs on csm@sumsub.com. Best, Sumsub Team ### 15. Best KYC provider **Rating:** 5.0/5.0 stars **Reviewed by:** Goran S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Sumsub?** Painless integration, easy to use interface and great support! **What do you dislike about Sumsub?** Can't really think of any downside, the system and the team is really flexible. **What problems is Sumsub solving and how is that benefiting you?** We are using Sumsub for KYC verification, **Official Response from Charley Sumsub:** > Hi Goran! Thank you for your feedback. We are happy to hear that everything is working great. Best, Sumsub Team ### 16. Sumsub very good ID verification **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Sumsub?** One of the most impressive aspects of Sumsub is its user-friendly interface, which simplifies the otherwise complex process of identity verification and compliance checks. The platform's intuitive design makes it easy for both businesses and their users to navigate through the verification process smoothly, ensuring a hassle-free experience. **What do you dislike about Sumsub?** I have only positive experiece actually. **What problems is Sumsub solving and how is that benefiting you?** Extracting data from ID AML checks **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. We are happy to hear that everything is working great. Best, Sumsub Team ### 17. The Only Solution We Need For Full Regulatory Compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Konstantin D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Sumsub?** Sumsub is the one-stop shop for regulatory compliance - we have all of our KYC/KYB/KYM needs covered with one simple, easy-to-use solution. The verification process is thorough, yet the procedures are easy to understand and are not overwhelming for our users. Applicant verification is flexible and we can tailor it to our needs in terms of compliance levels, requested documents, rules, and company branding. The additional dynamic challenges like the liveness check (selfie) and payment method verification (card scan) are very valuable contributions to our internal KYC and fraud monitoring procedures. **What do you dislike about Sumsub?** The analytics dashboard could use a few more built-in reports that are related to payment method verification success rates. Also, it would be great to be able to export the Applicant Actions in CSV. **What problems is Sumsub solving and how is that benefiting you?** Sumsub helps us perform necessary due diligence during the whole interaction life cycle with our B2C customers and B2B partners. It plays a critical role in establishing trusting relationships with our users. **Official Response from Charley Sumsub:** > Hi Konstantin! Thank you for your feedback. It’s super important for us. Please contact csm@sumsub.com to build custom analytics for your use case. Best, Sumsub Team ### 18. Inspiring, challenging, unique **Rating:** 5.0/5.0 stars **Reviewed by:** Darja B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Sumsub?** I especially like the attitude of the guys at SumSub. No obstacles, just solutions. I'm very impressed that I can share an idea, even the strangest one, and you do not immediately declare "No, that will not work" or even "Impossible", but actually think about it and take note. This leads to the second point that I really appreciate: attentive, dedicated and diligent managers. When I ask for something, I see that the manager actually writes down the requests and delivers everything on time. This is not the standard - talk and forget. The communication format itself is very convenient, no unnecessary formal emails. And, of course, the product itself. Without undue modesty, you are ahead of the curve. Excellent professionals with a very inquisitive mind. You offer many features that competitors do not have, but beyond that, you have everything one could possibly think of already built in. It's very cool that the product can be customized to the specific needs and pain points of the company, which makes the product very unique. **What do you dislike about Sumsub?** As usual, some technical errors or approving something, that should not have been approved at all. Again, for me it's much more important how quickly you fix it and learn from mistakes. **What problems is Sumsub solving and how is that benefiting you?** Fast, comprehensive and reliable verification. I like that you screen everything, so to say full profile: from device used and IP address, to intern databases. Very helpful when assessing the customer. **Official Response from Charley Sumsub:** > Hi Darja! Thank you for your feedback. The information you provided is super important to us. For any technical issues, please get in touch with our support through our live chat or at csm@sumsub.com. We are always ready to help. Best, Sumsub Team ### 19. Experience with SumSub **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** Very nice and fast support team that can help with both compliance and technical issues. **What do you dislike about Sumsub?** Sometimes there are errors in user checks. But nevertheless, the team quickly corrects these errors or does everything to correct them **What problems is Sumsub solving and how is that benefiting you?** The service solves the problem of verifying the user’s identity and this speeds up our processes and improves the user experience **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important for us. We are happy to hear that you highly appreciate the work of our support team. Whenever you need assistance, we are here and ready to help. Best, Sumsub Team ### 20. Very detailed but easy and comfortable for operations **Rating:** 5.0/5.0 stars **Reviewed by:** Shams A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Sumsub?** I want to mention the interface first. Because compared to other doc verification applications sum sub itself has another level of convenient and more accessible interface with its excellent accuracy in document verification. **What do you dislike about Sumsub?** Actually, I haven't found any major issues to be mentioned, however, if there any dedicated translator and text extractor from the document-image were there inside sum sub then it could be more convenient and time-saving on manual address details entries and as well as to understand the foreign languages from the documents. **What problems is Sumsub solving and how is that benefiting you?** It is reducing the time for the Identity verification process. It has lifted the manual process of verification all over the globe from a same single platform . **Official Response from Charley Sumsub:** > Hi Shams! Thank you for your feedback. The information you provided is super important for us. We can extract data in any language and transliterate it into Latin characters. Please send more details to csm@sumsub.com about your case. Our team would be happy to help you with this. Best, Sumsub Team ### 21. Easy to use solution for KYC **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Sumsub?** Sumsub provides a comprehensive regulatory compliance solution for our KYC needs in a user-friendly platform. The verification process is thorough but straightforward, offering flexibility for tailored compliance levels, document requests, rules, and company branding. Additional features like liveness checks and payment method verification enhance internal KYC and fraud monitoring. The platform's customizable workflows ensure a seamless user experience for applicants. **What do you dislike about Sumsub?** The customer support team is quick to respond, though their answers may sometimes lack technical depth or detail. The sales support team has shown less enthusiasm and slower response times when inquiring about purchasing additional add-ons. While the platform lacks features for experimentation, such as A/B testing, it is user-friendly and easy to start with. However, advanced customization options for KYC flows may be somewhat limited. Many stakeholders in our company have been wanting to change provider, but the costs to change may not be worth it. **What problems is Sumsub solving and how is that benefiting you?** Helping us verify the identity of our users so we can remain compliant as a business. **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It’s super important for us. We'll work on improving responses by our Technical Support Team. Also, we've grown our Sales Team over the last couple of months to dedicate more time to each client. We are constantly working on enabling more customization for building KYC flows, and will launch a few new features for this. It will soon be possible to customize the interface using embedded editing tools in just a couple of clicks—no coding required. Everything will be configurable, including colors, fonts, buttons, and illustrations. Best, Sumsub Team ### 22. Global verification, easy to use and effecitve compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Sumsub?** Easy to integrate and get started High verification rates Great case management tool **What do you dislike about Sumsub?** Can look to add more databases and coverage Pricing to match local competition, but this is a hard one. **What problems is Sumsub solving and how is that benefiting you?** Easy to scale and global verification solution Cloud and SaaS helps with deployment Responsive and helping staying compliant **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important for us. Please share more details about the databases and coverage you need by emailing us at csm@sumsub.com. Best, Sumsub Team ### 23. Industry leading in KYC and AML solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Felix M. | Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Sumsub?** Fast, accurate processing of the KYC and AML requests. Friendly and competent technical and support team. Good service on good price. **What do you dislike about Sumsub?** Too much False Positives before the improvement of their system **What problems is Sumsub solving and how is that benefiting you?** They solve the whole KYC process for us. It is automated, so SumSub saves lots of costs for us. No human interaction is required. **Official Response from Charley Sumsub:** > Hi Felix! Thank you for your feedback. It is very important for us. We are constantly improving our technologies, and we hope you will experience fewer false positive results in the future. Best, Sumsub Team ### 24. I am impressed with the overall experience **Rating:** 4.5/5.0 stars **Reviewed by:** Roman C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Sumsub?** the customer support team was always available and responsive to our needs. They went above and beyond to ensure that our experience with the service was positive and that any questions or concerns were addressed promptly. **What do you dislike about Sumsub?** The only thing maybe - the onboarding process may be is not 100% smooth and easy to navigate, but the team provided clear instructions and guidance throughout. **What problems is Sumsub solving and how is that benefiting you?** What stood out to me the most was the level of accuracy and speed in verifying the identities of our customers. SumSub's advanced technology and thorough checks allowed us to confidently comply with regulations while also providing a seamless experience for our users. **Official Response from Charley Sumsub:** > Hi Roman! Thank you for your feedback. It’s super important for us. We are working to enhance the onboarding process for new users, and will soon add product tours right inside our dashboard. Also, you’re always welcome to attend our product webinars as a client. :) Best, Sumsub Team ### 25. Awesome verification services **Rating:** 5.0/5.0 stars **Reviewed by:** S A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** Verification technology that just works. Sumsub allows us to provide first class KYC and KYB services to our customers. **What do you dislike about Sumsub?** We would like more infromation on plugging into other services provided by SumSub **What problems is Sumsub solving and how is that benefiting you?** SumSub makes it easy to quickly get a KYC service up and running **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important to us. For more information about integrating our products, don't hesitate to contact your dedicated Customer Success Manager or use our common Customer Success managers' email (csm@sumsub.com). Best, Sumsub Team ### 26. Fraud analyst about Sumsub **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Sumsub?** Sumsub is a very modern solution in the market with a pleasant and understandable interface. **What do you dislike about Sumsub?** The price is quite high, especially for small and medium-sized enterprises, which may be unacceptable for companies with a limited budget. Integration can be challenging for companies without sufficient technical expertise, especially when integrating with an existing system. The Sumsub interface, although modern and functional, can be difficult to use for beginners and is not always intuitively understandable. **What problems is Sumsub solving and how is that benefiting you?** Sumsub can benefit your company by providing technologies and services for online identity verification and KYC processes (Know Your Customer). This allows for verifying identity and confirming customer data in compliance with the law. This can help your company protect against fraud and financial risks, as well as reduce costs associated with paper documentation. Additionally, Sumsub's solutions can enhance customer service quality and improve their experience with your company's products and services. **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. The information you provided is super important for us. Best, Sumsub Team ### 27. Features rich environment both for KYC and KYB **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** A lot of handy features available through API. Good UI for Sumsub web access and supportive Team. **What do you dislike about Sumsub?** Transparency of invoicing vs already made Deposit. Time consuming to get agreement signed. **What problems is Sumsub solving and how is that benefiting you?** Provides a toolset to build a comliant product. **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important to us. If you have any questions about invoicing and deposits, you can contact your dedicated Customer Success Manager or our finance team anytime! They will help you with those questions. If you still have any issues with the agreement signing procedure, please let us know through the csm@sumsub.com email. Best, Sumsub Team ### 28. A really functional platform **Rating:** 5.0/5.0 stars **Reviewed by:** Akobir I. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Sumsub?** We have been working with SumSub for a long time. In all that time, the company has been improving their verification algorithms and making them only better. In my opinion, at the moment SumSub has no competitors on the market with the same set of features. **What do you dislike about Sumsub?** Due to the large number of functions it can be difficult to understand the interface at first. **What problems is Sumsub solving and how is that benefiting you?** We use SumSub for both KYC and KYB. We may start using KYT in the near future as well. All of this, in combination, significantly reduces our costs in clients verification process. **Official Response from Charley Sumsub:** > Hi Akobir! Thank you for your feedback. We are happy to hear that everything is working great. We strive to make our interface more intuitive and easy to learn for users of all levels. Best, Sumsub Team ### 29. I like it quite a lot **Rating:** 5.0/5.0 stars **Reviewed by:** Robertas B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** I like the layout, it's easy to understand and to follow as a frequant user. I like that there are many features. **What do you dislike about Sumsub?** Sometimes not sure if there is some decline reasons **What problems is Sumsub solving and how is that benefiting you?** Easy and reliable document reviews **Official Response from Charley Sumsub:** > Hi Robertas! Thank you for your feedback. It is very important to us. If you have any specific issues and require a detailed explanation about rejection reasons for specific applicants, please feel free to reach out to our support team at business-support@sumsub.com. We will be happy to assist you. Best, Sumsub Team ### 30. Really helpful and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Sumsub?** CLIENT TO AUTO UPLOAD RELEVANT DOCUMENTS FOR OUR ASSESSMENT AND DOWNLOADING OF DOCUMENTS. **What do you dislike about Sumsub?** THERE IS ALMOST NOTHING TO NOT LIKE ABOUT! **What problems is Sumsub solving and how is that benefiting you?** REDUCING THE TIME TO ASK CLIENT TO SUBMIT CERTAIN DOCUMENTS FOR CTC **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. We are happy to hear that everything is working great. Best, Sumsub Team ### 31. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Denislav B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Sumsub?** I like the professionalism with which the team treats each and every query **What do you dislike about Sumsub?** I don't like the time it takes to respond to sent inquiries **What problems is Sumsub solving and how is that benefiting you?** It helps us detect suspicious activity **Official Response from Charley Sumsub:** > Hi Denislav! Thank you for your feedback. It is very important for us. Our support team always strives to provide fast and accurate assistance. However, in certain cases, response times may be longer than usual as they need to be double-checked internally with the responsible teams. Best, Sumsub Team ### 32. Sumsub is a automated document verification tool which is extremely useful and saves our time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Sumsub?** It does automatic verification is all the documents are correct and readable by system which saves time. Also automated rejection tag helps reduce human work. All taggings are nearly accurate, hence it is a great tool to use on daily basis! **What do you dislike about Sumsub?** If there is possible to add built in translator for some widely used languages around the world including Bengali then it would have been awesome since somethimes for this reason, documents get delayed. Other than that, this is a great platform. **What problems is Sumsub solving and how is that benefiting you?** It does automatic verification is all the documents are correct and readable by system which saves time. Also automated rejection tag helps reduce human work. All taggings are nearly accurate, hence it is a great tool to use on daily basis! **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. The information you provided is super important to us. We will definitely pass your suggestion for a built-in translator to our developers. Best, Sumsub Team ### 33. Fast customer support but too many problems with ID tags **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** Fast customer suport and relatively fast checks on certain countries **What do you dislike about Sumsub?** Document ID checks are super problematic. So many faulty photoshop, graphic editing, screenshot results **What problems is Sumsub solving and how is that benefiting you?** ID check compliance **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important for us. Basically, graphic editing rejections occur even when applicants use filters on their cameras. This is the most common reason behind such rejections. From a technical perspective, filters alter the unique signatures of a photo (similar to any graphic editor, including Photoshop) and prevent us from being certain that the document is genuine and not forged. Best, Sumsub Team ### 34. SumSub Review 2023 **Rating:** 4.0/5.0 stars **Reviewed by:** Adreana Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Sumsub?** The flexibility of different configurations and options. **What do you dislike about Sumsub?** The constant errors, which are made on a daily basis. E.g., a passport already approved goes to the status "rejected" without any reason. **What problems is Sumsub solving and how is that benefiting you?** We rely on the software used by SumSub to identify sake documents, as well as their data bases of PEP and Sanction checks. **Official Response from Charley Sumsub:** > Hi Adreana! Thank you for your feedback. It is very important for us. Please share more information about the errors you are facing with us at csm@sumsub.com. We will be happy to assist you and work on improving our products. Best, Sumsub Team ### 35. Sometimes it not really correct to scan the client name **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Sumsub?** fast, friendly UX and easy to check the infromation **What do you dislike about Sumsub?** wrong clietn name to extract to back office **What problems is Sumsub solving and how is that benefiting you?** providing client KYC in details **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important for us. We are constantly working on enhancing our OCR technologies, and we believe you will face fewer text recognition issues in the future. Best, Sumsub Team ### 36. Best tool to use for verification. **Rating:** 5.0/5.0 stars **Reviewed by:** Keyur M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Sumsub?** The icons for each verification section. **What do you dislike about Sumsub?** To be honest, nothing so far that i do not like about sum sub. **What problems is Sumsub solving and how is that benefiting you?** KYC Verification **Official Response from Charley Sumsub:** > Hi Keyur! Thank you for your feedback. We are happy to hear that everything is working great. Best, Sumsub Team ### 37. Sum & Substance is not just another KYC provider **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksander O. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Sumsub?** As part of its commitment to providing all-in-one services, Sum & Substance continuously upgrades its services. The user experience is very important to them, and they take user feedback seriously. We're lucky to have a partner that is not only concerned about their growth but also yours. **What do you dislike about Sumsub?** There is nothing critical to add here. Even if you encounter an error or a problem on their platform, customer support always responds quickly to resolve any issues. **What problems is Sumsub solving and how is that benefiting you?** As part of our onboarding process, we use Sum & Substance service worldwide to identify and verify users. Their product is fast and reliable, and they are constantly searching for new ways to detect possible bad actors or illicit activities. **Official Response from Charley Sumsub:** > Hi Aleksander! Thank you for your feedback. We are happy to hear that everything is working great. Best, Sumsub Team ### 38. Sumsub Review **Rating:** 5.0/5.0 stars **Reviewed by:** Zaid M. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Sumsub?** Chat support is incredible. They know every query solution. UI/UX and navigation are also good. Instant KYC/KYB checks. Fraud detection is fantastic. **What do you dislike about Sumsub?** Need improvement in API Documentation. You need to provide more APIs For example I have an issue with document inactive after document inactive how can we make it active with API? **What problems is Sumsub solving and how is that benefiting you?** My organization needs Sumsub for KYC/KYB checks. As per my experience with Sumsub, it's a very fast and accurate check. **Official Response from Charley Sumsub:** > Hi Zaid! Thank you for your feedback. It is very important to us. We will pass it to our technical team so they can further improve the API documentation. Also, please share more details about your issue by reaching out to csm@sumsub.com. We will definitely help you. Best, Sumsub Team ### 39. Turn-Key KYC and KYB Onboarding Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Sumsub?** Sumsub required no internal engineer/developer time for my team to get started onboarding clients right away. The applicant workflows are highly customizable and the applicant user experience is clean and simple. **What do you dislike about Sumsub?** The KYB product could be stronger. The KYC product seems more mature and battle-tested, with minimal applicants experiencing workflow errors. The KYB experience is good, but is inherently more complicated and with that there are some common errors KYB applicants seem to experience that are still being worked on. **What problems is Sumsub solving and how is that benefiting you?** Onboarding clients through an experience that is simple to follow, tailored to the applicant and secures the applicant's data. **Official Response from Charley Sumsub:** > Hi Timothy! Thank you for your feedback. It’s super important for us. Can you please give us some more information so we can pass it to our Support Team? Sumsub's KYB is already a unique solution on the market, as this is the only solution which allows to do Enhanced KYB, including AML checks, Registry checks, UBO verification + Corporate documents verification. If there’s any other way we can help you harness these tools, please reach out. Best, Sumsub Team ### 40. Software developer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Sumsub?** Sum&Substance's product seamlessly integrated into our system, simplifying identity verification with effortless implementation. **What do you dislike about Sumsub?** In rare cases we are experiencing problems with optical character recognition from user's document. **What problems is Sumsub solving and how is that benefiting you?** Sumsub offer technologies and services to help us verify the identities of ours customers, comply with regulatory requirements, and prevent fraud. **Official Response from Charley Sumsub:** > HI! Thank you for your feedback. We are happy to hear that you like our solutions. We are constantly working on enhancing our OCR technologies, and we believe you will face fewer text recognition issues in the future. Best, Sumsub Team ### 41. SumSub - Absolute Unit of an enterprise KYC Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Sumsub?** What we like most about SumSub is the clear and concise information displayed for each applicant. We can add additional compliance requests to the same thread and all relevent data remains on the same applicantion thread, instead of multiple checks in different locations. Game changer **What do you dislike about Sumsub?** Some of the blacklisting features can be too aggresive and impossible to reverse. Having too much security isn't a bad thing, but it would be nice to reverse compliance mistakes when they are made. **What problems is Sumsub solving and how is that benefiting you?** The problems SumSub helps us solve is all around the KYC and onboarding process for our users. Simple, clear, concise without fluff or jargon. Our completion rates increased after swapping to sumsub. **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. The information you provided is super important to us. We are constantly working on enhancing our AI to detect fraudulent activity. How we calibrate our AI is really important, as we offer a flexible tool for different compliance needs in different regions. Plus, we enable you to customize the system based on your risk appetite. Best, Sumsub Team ### 42. Quite easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** The best thing about Sumsub is that it is quite easy to use. **What do you dislike about Sumsub?** Some times the agents take too long to provide feedback on certain cases **What problems is Sumsub solving and how is that benefiting you?** I can trust Sumsub reviewing documents that might be forged or edited in any way **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important for us. Our support team always strives to provide fast and accurate assistance. However, in certain cases, response times may be longer than usual. Best, Sumsub Team ### 43. Identity Verification **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjeet K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Sumsub?** Recognition of faulty and blur documents **What do you dislike about Sumsub?** It some times does not accept the different versions of same documents **What problems is Sumsub solving and how is that benefiting you?** No need of physical presence of Candidates **Official Response from Charley Sumsub:** > Hi Ranjeet! Thank you for your feedback. It is very important for us. Please share more information about the errors you are facing with us at business-support@sumsub.com . We will be happy to assist you and work on improving our products. Best, Sumsub Team ### 44. Developer Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Sumsub?** I really liked SumSub's approach to API development and their documentation. It's so easy to implement into any kind of front-end framework like ReactJS and Angular ! **What do you dislike about Sumsub?** What they are missing is better UI for testing and finding users. I would love to see "SumSub Support" as part of their CRM and also what im missing is easy way to audit Crypto transactions. **What problems is Sumsub solving and how is that benefiting you?** Boaridng of clients to my platform was never been easier ! SumSub is providing us with fast robotus liveness check's wich we integrated really easy inside of our platform ! **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. The information you provided is super important for us. Please share more details on what we can improve in our interface at csm@sumsub.com. Best, Sumsub Team ### 45. It's all good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Sumsub?** API. Flexibility. Adding new features. Verification levels **What do you dislike about Sumsub?** Document work. Complex confirmation/rejection path. It is not possible to customize the lifetime of links for clients. **What problems is Sumsub solving and how is that benefiting you?** Process automation **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important for us. You can manually set the lifetime of the links through the dashboard; by default, we set them to be valid for 30 days. We appreciate your suggestion, and we will explore the possibility of adding link validity generation to the API. We understand that the applicant flow may seem complex, but it is designed to cater to a wide range of scenarios for every customer. If you encounter any issues, please inform our support team, and they will assist you 24/7. Best, Sumsub Team ### 46. Does what it says **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Sumsub?** Working with their team is very pleasant. Every time we have had any issues, they have always been a great help in providing a solution. As for the system, it has proven to be effective. **What do you dislike about Sumsub?** Sometimes it was accepting IDs. It should not have been declining, but it was an easy fix to address the problem. One thing that would be beneficial is if the interface could be customized so it would match the company's interface. **What problems is Sumsub solving and how is that benefiting you?** fraud, multiple profiles, pep, criminal records, adverse media, forgery. **Official Response from Charley Sumsub:** > Hi Amanda! Thank you for your feedback. It’s super important for us. We are constantly working on enabling more customization for building KYC flows, and will launch a few new features for this. It will soon be possible to customize the interface using embedded editing tools in just a couple of clicks—no coding required. Everything will be configurable, including colors, fonts, buttons, and illustrations. Best, Sumsub Team ### 47. SumSub is affordable for the basic KYC needs of small companies. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Sumsub?** Customer service is very reactive and helpful BUT I cannot necessarily claim that they solved our problems. I think it is also cheap compared to other providers. **What do you dislike about Sumsub?** Almost half of our ID verification manual checks results with 'graphics editing software' warning and rejects the document. I hardly think that our clients edit their ID docs and we keep getting this rejected applications/ **What problems is Sumsub solving and how is that benefiting you?** SumSub helps us comply with the ID verification requirements and regulations drafted by the government and helps us onboard clients with peace of mind about compliance. **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It’s super important for us. We are constantly working on enhancing our AI to better detect fraudulent documents. You can always share any feedback with our support team using the livechat in the dashboard so we can run a deeper investigation. Best, Sumsub Team ### 48. One of the best verification platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** The interface, the communication and the easy check **What do you dislike about Sumsub?** Sometimes it is very difficult to check the Cards and upload the photos **What problems is Sumsub solving and how is that benefiting you?** The correct verification of Client's documents. **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important for us. If you could share more details about the issues you faced at csm@sumsub.com, we would be happy to make improvements based on your input. Best, Sumsub Team ### 49. Fast, reliable and a great company to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Ignacio C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Sumsub?** The friendly and engaging team, whenever we had an issue with the service, someone from the Sumsub team immediately jumped to help us. The variety of products, constant improvement, and reliability make them a strong partner to work with. **What do you dislike about Sumsub?** The results page can be a bit convoluted from the services I've used (id verification); probably, having a short summary and in-depth view may help. Same issue happens when the customer has potential PEP matches or negative media results. **What problems is Sumsub solving and how is that benefiting you?** Helped the company I work with and benefitted me in detecting and preventing fraud showing compelling results. the reliability of the product helped me focus on other sides of the busiess, saving time and preventing losses. **Official Response from Charley Sumsub:** > Hi Ignacio! Thank you for your feedback. The information you provided is super important for us. We constantly improve the design to give our customers the best UI/UX. We are different from everyone else and happy about it. :) If some pages seem convoluted to you, don't hesitate to contact us via live chat or email support@sumsub.com. We'll definitely help you clear it up. Best, Sumsub team ### 50. QA manager **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Sumsub?** The software is designed to be user-friendly and easy to navigate **What do you dislike about Sumsub?** Lacking fraud detection/prevention method **What problems is Sumsub solving and how is that benefiting you?** It aids in identifying forged documents more seamlessly. **Official Response from Charley Sumsub:** > Hi! Thank you for your feedback. It is very important to us. We are sorry to hear about your concerns regarding our fraud detection and prevention methods. To better understand your specific issues, could you please provide more details at csm@sumsub.com? We have recently released additional anti-fraud tools that might be of interest to you in this case. Best, Sumsub Team ## Sumsub Discussions - [What is Sumsub used for?](https://www.g2.com/discussions/what-is-sumsub-used-for) - [View Sumsub pricing details and edition comparison](https://www.g2.com/products/sumsub/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+04%3A41%3A06+-0500&secure%5Bsession_id%5D=e6a71a88-e79c-4cd0-93b0-47c63a184928&secure%5Btoken%5D=4419349774711f5525c81feedeefc31d1f4b1715f88f76cd8a3c6ad6943ea652&format=llm_user) ## Sumsub Integrations - [Dow Jones Risk & Compliance](https://www.g2.com/products/dow-jones-risk-compliance/reviews) - [Fingerprint](https://www.g2.com/products/fingerprintjs-fingerprint/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Gravity Forms](https://www.g2.com/products/gravity-forms/reviews) - [Hosted Phone System](https://www.g2.com/products/aamir-saeed-hosted-phone-system/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Metabase](https://www.g2.com/products/metabase/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [TRM Labs Platform](https://www.g2.com/products/trm-labs-platform/reviews) - [VerifactAI](https://www.g2.com/products/verifactai/reviews) - [Xano](https://www.g2.com/products/xano/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Sumsub Features **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Management** - Scheduled Data Checks - Reporting **Integration** - Uses Open Standards - Mobile SDK - Workforce Authentication - Customer Authentication **Functionalities** - Authentication Methods - Online Age Verification - Age Estimation - Integrations and SDKs - In-person Age Verification - Liveness Check **Fraud Detection** - Name Matching - Watch List - Scoring - E-filing - Workflows and Alerts **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Functionality** - Address Verification - Automation - Cleansing - International Verification **Administration** - Encryption - Audit Trails - Regulatory Compliance **Compliance** - Due Dilligence - Regulations and Jurisdictions - Internal Policies **Generative AI** - AI Image-to-Text **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Monitoring** - Models - Simuation - Transaction Monitoring - Segmentation - QA **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Reporting** - Compliance Reports - Suspicious Activity - Real-Time Dashboards **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making **Generative AI - Anti Money Laundering** - Risk Scoring - Pattern Recognition **Agentic AI - Anti Money Laundering** - Adaptive Learning - Decision Making ## Top Sumsub Alternatives - [Veriff](https://www.g2.com/products/veriff/reviews) - 4.5/5.0 (60 reviews) - [Entrust IDV, formerly Onfido](https://www.g2.com/products/entrust-idv-formerly-onfido/reviews) - 4.3/5.0 (118 reviews) - [iDenfy](https://www.g2.com/products/idenfy/reviews) - 4.9/5.0 (236 reviews)