--- title: StoryStream Reviews meta_title: 'StoryStream Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 70 reviews by the users' company size, role or industry to find out how StoryStream works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 70 scale: '5' date_modified: '2026-08-04' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # StoryStream Reviews **Vendor:** StoryStream **Category:** [Live Commerce Software](https://www.g2.com/categories/live-commerce) **Average Rating:** 4.5/5.0 **Total Reviews:** 70 ## About StoryStream StoryStream is the all-in-one User Generated and Social Shopping Experience platform for global brands and retailers. We solve the challenge of engaging modern consumers who seek authentic and personalised experiences when shopping online. We help them discover new products and support their buying decisions. Our AI-powered platform automates the crowdsourcing of authentic imagery and video content from a brand’s community and turns into highly engaging shoppable experiences that can be easily embedded in eCommerce storefronts and social media platforms. Key solutions include: πŸ–ΌοΈ UGC & social content galleries πŸ‘— Shop the look πŸ›οΈ Shoppable video πŸ“Ή Livestream video shopping βœ… Visual customer reviews Over 100 innovative brands, including L’Oreal Group, John Lewis, and VW Group, choose StoryStream to deliver a more trusted and authentic digital shopping experience, driving millions of dollars of additional sales revenue. StoryStream is a certified B-Corp company and a member of the MACH alliance. https://storystream.ai/contact-us/ ## StoryStream Reviews ### 1. Great service, great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Megan D. | Social Media Content Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about StoryStream?** It is such a powerful tool for a business, it can be a more genuine representation of how people perceive the brand. The range of activities Storystream provides is excellent. **What do you dislike about StoryStream?** Depending on the product, sometimes it can be hard to encourage UGC - not really a downfall of Storystream though. **What problems is StoryStream solving and how is that benefiting you?** Updating modules on older pages with less content - strong results. **Official Response from Matt Sykes:** > Hello Megan, and thank you so much for taking the time to leave your review. We're so pleased that you're getting plenty of value from the StoryStream platform (and we promise we'll keep on adding more and more to it – watch this space!). You raise such an interesting point on "encouraging UGC" – I'll pass that feedback back to the team. I wonder if you've encountered our Customer Testimonial Builder recently? (New case studies to come soon, too.) Anywho – thanks again for leaving your feedback, it's so appreciated :) ### 2. Storystream online **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about StoryStream?** High-resolution imagery and easy syndication **What do you dislike about StoryStream?** Nothing to dislike. Everything has worked well since going live **What problems is StoryStream solving and how is that benefiting you?** Bringing real-life customer content to life on the website **Official Response from Matt Sykes:** > Hey there, and thanks so much for leaving a review. It's wonderful to hear that your experience with StoryStream has been as straightforward as it has been successful! It's particularly good to hear that the syndication of content is working seamlessly for you – it's an area that we're seeing increasing interest in, and we appreciate you choosing StoryStream to advance that part of your visual commerce strategy. Thank you again! ### 3. Very easy and flexible to work with, with a simple and user friendly platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about StoryStream?** Displaying UGC on website with smart goals **What do you dislike about StoryStream?** Currently don't have any dislikes with Storystream **What problems is StoryStream solving and how is that benefiting you?** Displaying more engaging imagery and content on our website which results in engaged visitors spending longer on the site and/or becoming a lead **Official Response from Matt Sykes:** > Hey! And thank you so much for taking the time to leave a review. It's so appreciated. We're over the moon to hear you're enjoying StoryStream, and that it's helping shift the needle on your on-site performance. Thank you for choosing us! ### 4. Putting UGC at the heart of our platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about StoryStream?** StoryStream allows us to shine a spotlight on our most important target audience **What do you dislike about StoryStream?** Social media platform rules mean we are limited by what we can do **What problems is StoryStream solving and how is that benefiting you?** Engaging our audience with easy-to-use functionality **Official Response from Matt Sykes:** > Hey there, and thank you so much for leaving your review. We're so happy to hear that StoryStream is helping you to celebrate important social proof content, and engaging your audience too. Thank you for your feedback! ### 5. Great way of showing real life content **Rating:** 5.0/5.0 stars **Reviewed by:** Alice C. | Web Content Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about StoryStream?** StoryStream, in it's simplest form, allows our website to show user-generated content to create a better bond with our potential customers. The StoryStream team have been a dream to work with over the last 3 years, and we have grown in partnership from just 1 brand to 5 brands. The results speak for themselves, and StoryStream are forever adapting their product to include more features across other divisions such as CRM & reviews. **What do you dislike about StoryStream?** I have yet to find a fault with the StoryStream suppliers. They go out of their way to assist us with any queries we raise promptly. **What problems is StoryStream solving and how is that benefiting you?** The main driver for StoryStream is to show real-life examples of our product (cars) on the road. It's enaging page content that we see our users interact with, and gains us leads. **Official Response from Matt Sykes:** > Thank you so much for your review, Alice – really put a smile on our faces! We're so proud to call you and your team partners, and really appreciate you taking the time to leave your thoughts. Onwards and upwards, can't wait to see what you achieve with the platform next. ### 6. bring the rigid website to life **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline L. | Sr. Social & Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about StoryStream?** the fully flexible, playful content presentation **What do you dislike about StoryStream?** cna't munally arrange the order of the content display **What problems is StoryStream solving and how is that benefiting you?** brings high engagement rate of the page and improving the staying time on page. **Official Response from Matt Sykes:** > Hey Jacqueline, and thank you so much for your review. We're so grateful for you taking the time, and we love hearing about the success you're unlocking through StoryStream! And we totally hear you on manually arranging the order of content – it's our topmost requested feature, and is actively under investigation now. Stay tuned, and thanks so much for choosing StoryStream! ### 7. Great platform for UGC & Livestreaming **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about StoryStream?** Storystream is easy to use, simple to navigate and the team are very helpful **What do you dislike about StoryStream?** They are continually developing their technology, which means that some of the newer features still need to be thought out a little more but that comes with time. **What problems is StoryStream solving and how is that benefiting you?** Simple unification and integration of Social/UGC - We are continually developing more livestream capabilities so this will continue to help us in 2023 and beyond. **Official Response from Matt Sykes:** > Hey there, and thank you so much for taking the time to leave a review of StoryStream. We're so happy to hear that you find StoryStream simple to use, and I'll be sure to pass your praise of the Customer Success team along! Thank you for your feedback, too – we're always looking to deliver the best possible experience for our clients and their customers; learning what does and doesn't work is an essential element in that. We look forward to showing you what we've been working on – thank you again for your partnership! ### 8. Great team, great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about StoryStream?** Helps us generating UGC and publishing on multiple digital channels **What do you dislike about StoryStream?** Nothing to complain, everything works as it should and we feel very well supported **What problems is StoryStream solving and how is that benefiting you?** Creating content, gaining rights to UGC, publishing content on multiple channels **Official Response from Matt Sykes:** > Thank you so much for your review :) We love hearing feedback, and I'll be sure to pass your comments along to the Customer Success team. We appreciate it, thank you again. ### 9. Useful application, helpful staff and brilliant company! **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy C. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about StoryStream?** I like the function of curating the social media posts and displaying them on an well-organised and aesthetic way. It helps to make the webpage lively. **What do you dislike about StoryStream?** It would probably be the hand-picking process I have to say. It will help speed up the process tremendously if there is an A.I. in place that can automatically recommend desirable posts. **What problems is StoryStream solving and how is that benefiting you?** I wouldn't say it is a problem but more of an additional tool to web pages. It could align the social media posts and the brand's digital presence to create a better impact on communication. Showcasing the UGC is an excellent help in spreading the brand's love to visitors as well. **Official Response from Matt Sykes:** > Hey Jeremy, and thank you so much for the kind words! We love what your team do with the platform, and are so glad to hear it's proving impactful for your customers and prospects. We're all about making the experience of online shopping more authentic, engaging, and fun – it's amazing to hear feedback that validates that :) We have the ability to run bespoke AI queries within the platform, so I wonder if you're getting the full benefit of that within your instance? I'll ask the team to reach out to you and check in; it's so important to us that you're able to get the most out of your experience. Thanks again for taking the time to leave a review, we're so proud to call you a partner. ### 10. Mazda UK **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about StoryStream?** Ability to gather UGC and press reviews/material and share easily onto our channels. **What do you dislike about StoryStream?** Sometimes content found elsewhere fails to get picked up by the system or has to be manually searched for. **What problems is StoryStream solving and how is that benefiting you?** Helps generate engagement on our website **Official Response from Matt Sykes:** > Hello there, and thank you so much for taking the time to leave your review of StoryStream. We're always looking for ways to improve the platform, and your feedback is most appreciated – look out for more news about our roadmap for 2023 very soon :) We're so glad to hear that StoryStream is helping you to boost engagement on your website; we look forward to seeing what you do next! Thank you again, Matt. ### 11. Great tool to leverage UGC **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandra T. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about StoryStream?** The tool helped us actively seek and display UGC content. I enjoy how easy it is to see the changes on our site when we select new content. **What do you dislike about StoryStream?** Filtering content can be tricky and not receiving good content from Facebook is also a challenge because we have a lot of active users on that platform. **Recommendations to others considering StoryStream:** Implementing the tool helps you find and leverage UGC content to further connect with fans and users. **What problems is StoryStream solving and how is that benefiting you?** Showing fans that we see them when they share brand love and reposting their pictures gets a great response from the user and makes our feed seem more organic. **Official Response from Matt Sykes:** > Hi Alejandra, and a huge thanks for sharing your review. Great to hear that you're making such good use of StoryStream; it's amazing to hear that your users are celebrating the content across your channels too. Should you require any assistance with the filtering of Facebook content, please drop us a line – we'd love to investigate that point with you. Thank you again for the feedback, and thanks for choosing StoryStream! ### 12. StoryStream is a real game changer! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about StoryStream?** The efficiency. UGC is a big part of our Social Media strategy - and thanks to Story Stream I can work much more efficiently than before. It's the automation of so much manual work that makes StoryStream a game changer for me. **What do you dislike about StoryStream?** The platform is so extensive that it takes quite some time to get geonboarded. However, the service and support is great, and I'm looking forward to mastering the platform completely. **Recommendations to others considering StoryStream:** Would recommend 10/10 **What problems is StoryStream solving and how is that benefiting you?** All the 9 steps that I had to undertake previously while gathering UGC and rights approval. I'm definitely more productive right now as I have more time for other tasks. **Official Response from Matt Sykes:** > Hey there, and thank you SO much for the review. It's great to hear that StoryStream is helping you unlock productivity gains across the board (our Customer Success team will love that feedback). We can't wait to see how else you make use of the platform in the future. If we can help with offering up some inspiration or case studies, we'd love to help. Thank you again. ### 13. It is a good tool and it helps us to easily find different content and pictures around the country **Rating:** 4.0/5.0 stars **Reviewed by:** SERGIO C. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about StoryStream?** the ease of the tool and the good support of the team **What do you dislike about StoryStream?** That publications cannot be found by geolocation. It would be ideal to be able to find the content equally by region without only using the hashtags **What problems is StoryStream solving and how is that benefiting you?** We have solved most of the problems that we had. The team has been very supportive and helping us with all **Official Response from Matt Sykes:** > Hey Sergio, and thank you so much for the review. We appreciate you taking the time to leave feedback, and are so happy that it's positive! It's great to hear that the team have been supportive and helpful, and we hear you on geolocation. Thanks again for being a valuable partner. ### 14. Takes the stress out of updating UGC and media content **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2022 **What do you like best about StoryStream?** Storystream takes the stress out of updating UGC and media content. A very supportive team and integrates easily onsite. It keeps the experience fresh for our customers. The ability to have high-value CTAs built into the content is also good. **What do you dislike about StoryStream?** So far I've not found anything to be missing from Storystream. We are in the process of rolling it out to cover more brands in our portfolio. The team could do a quarterly round up of best practice in our industry to help push us to use the areas of the tool we aren't using to full capacity. **What problems is StoryStream solving and how is that benefiting you?** We wanted to stop people migrating off our site to find everyday content of the product in use. The recent addition of the media module will help to build independent credibility into our Brand and our products. **Official Response from Matt Sykes:** > Hey there, and thank you so much for leaving your thoughts. We're so glad that the Earned Media Module is helping to enhance your users' on-site experience, and love the idea of a quarterly features check-in. Thank you again for taking the time to share your review. ### 15. Great product and a even better team that supports you **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about StoryStream?** The team really cares for the results and StoryStream has so many features that work perfectly and have a nice look, the GUI as well as the final widgets **What do you dislike about StoryStream?** for small businesses it may be over-engineered **What problems is StoryStream solving and how is that benefiting you?** Gaining rights of User Generated Content and show that content on Social Media, Websites and screens **Official Response from Matt Sykes:** > Hey there, and a huge thanks for taking the time to leave a review. It sounds like you're making great use of the platform; it's so important to us that our partners are able to benefit from the flexibility of its features. And thank you for mentioning the team's commitment to driving results – we really appreciate it. Thank you again for sharing your thoughts, and if we can pick up on anything specific then drop us a line :) Cheers! ### 16. Great platform to enhance and make the most out of your social media content. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about StoryStream?** StoryStream is a great platform to connect the social media world to your online website or digital platform. **What do you dislike about StoryStream?** There is nothing missing currently from the product. **What problems is StoryStream solving and how is that benefiting you?** Gaining rights to user generated content, bridging the gap between social and digital websites, enhancing customer journey online. **Official Response from Matt Sykes:** > Thank you so much for the review; we love to hear how our customers are realising the value of UGC through StoryStream. An exciting time ahead, it's great to have you on the journey with us. ### 17. It is still unknown in our region **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about StoryStream?** Strystream team's support. It has a lot of options to post from. Using the content in events. **What do you dislike about StoryStream?** Maybe we can have a mobile application that might be easily accessed. **What problems is StoryStream solving and how is that benefiting you?** Increasing views and engagement on our website as usually customers interact more on social media **Official Response from Matt Sykes:** > Hey there - and thank you so much for leaving this review. The team absolutely love hearing from our customers. And thank you for naming "team support" as a key benefit: it really means a lot to us. We hope you continue to enjoy your experience of StoryStream, thanks for being a part of it. ### 18. Storystream has supported our goals of increasing conversions and site engagement. **Rating:** 4.5/5.0 stars **Reviewed by:** Eliott F. | Manager, European Creative Hub, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about StoryStream?** We are enabled to control what is displayed. **What do you dislike about StoryStream?** Sometimes the search function does not display all content. **What problems is StoryStream solving and how is that benefiting you?** We have been able to integrate influencer content into the purchasing journey better. **Official Response from Matt Sykes:** > Hey Eliott, thank you so much for the review. It's great to hear that StoryStream is helping you across that all-important customer journey. And thanks for the feedback on the search functionality, it's something we're working on optimising and perfecting. Watch this space, and thanks for choosing StoryStream :) ### 19. Very good serivce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about StoryStream?** The weekly meetings to catch up are a great space to exchange **What do you dislike about StoryStream?** More comprehensive content would be super helfpul. **What problems is StoryStream solving and how is that benefiting you?** Integration of Instagram Reels and TikToks would be super helpful **Official Response from Matt Sykes:** > Hey there, and thank you so much for the review! We're always working on onboarding more and deeper integrations with leading platforms, so stay tuned for more info in the coming weeks. Thank you again for taking the time to review StoryStream and an even bigger thanks for being a partner :) ### 20. Great product and even better customer support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about StoryStream?** Great product features with the capability to drive key business results. **What do you dislike about StoryStream?** Manual submission of usage right requests. **What problems is StoryStream solving and how is that benefiting you?** Leveraging user-generated content and earned media. Content creation and curation. **Official Response from Matt Sykes:** > Hey there, and thanks so much for your review! We're so glad to hear that the platform is helping to drive against core KPIs for you and the team; thanks for mentioning our customer support too - it's something we take great pride in (we love working alongside our customers!). We'll keep looking for opportunities to make the platform even more efficient from a process perspective, so watch this space :) Thank you again for taking the time to leave a review. ## StoryStream Discussions - [What is StoryStream used for?](https://www.g2.com/discussions/what-is-storystream-used-for) - [View StoryStream pricing details and edition comparison](https://www.g2.com/products/storystream/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+11%3A08%3A19+-0500&secure%5Bsession_id%5D=b06874a1-8e0f-440d-99d9-79518789fede&secure%5Btoken%5D=1f2c8123627d78d67c202cce8daa8ef73debbaf879315ae78a8899e21bdd2711&format=llm_user) ## StoryStream Features **Interface and Performance** - Import/Export - Organizational Interface - Search - File Preview - Analytics **Content Creation** - Content Creation Tools - Content Curation - Content Management **Content Discovery** - Query Builder - Content Sources - Content Suggestions - Multimedia Support **Platform Interoperability** - Close Ecosystem API **Content Creation** - Content Management **Engagement** - Live streaming - Live chat discussions - Social media - One-to-one call scheduling - Omnichannel livestreaming - Stream sharing - Product demonstrations **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Planning** - Scheduling Integration **Agentic AI - Content Experience Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Content Distribution** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Asset Management** - File Types - Metadata - File Transformation - Versioning - Expiration - Watermark - Digital Rights Management - Brand Guidelines **Optimization** - SEO - A/B Testing - Dashboards & Reporting - Audience Targeting - ROI Reporting **Content Curation** - Collaboration - Content Management - Customization - Analytics and Reporting **Optimization** - ROI Reporting **Integration** - Shopping cart - Social media - Video analytics tools - Campaign management tool - CRM & Data Platform Integration - Smartphone and DSLR - API **Integrations** - Social Media - Content Creation - Marketing Automation - Rights Management **Publishing** - Execute Content Publication **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Social Functionality** - Social Functionality **Media Types** - Video - Audio - Images **Logistics** - Customizable Templated Workflows - Internal Communication - Version Control - Editing and Approval Tools - Distribution Features - Integrations & APIs - User, Role, and Access Management **Content Distribution** - Social Media - Email Marketing - Blogs/Websites - Integrations - SEO **Live selling** - Social media - Marketplaces - Lead capturing and distribution - E-commerce platform **Support** - Onboarding - 24/7 Client Support **Social Media** - Social Media Integration **Administration** - Workflow Management - User, Role, and Access Management - Brand Portal - Integration with Creative Software - Integration with Marketing Software **Planning** - Collaborative Editorial Calendars / Scheduling Content **Analytics** - Data Capture - Reporting - Campaign performance - Product Insights **Performance** - UGC Analytics - Lazy-Loading **Generative AI** - AI Text Generation - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Video **Agentic AI - Content Curation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text-to-3D **Agentic AI - Digital Asset Management** - Cross-system Integration **Agentic AI - Content Creation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Brand Safety - Fraud Protection - Frequency Capping - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Targeting** - Targeting - Retargeting - Geo-Targeting - Contextual Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Internationalization - Notifications ## Top StoryStream Alternatives - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [ContentStudio](https://www.g2.com/products/contentstudio/reviews) - 4.6/5.0 (345 reviews) - [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) - 4.4/5.0 (373 reviews)