Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 24 reviewers of Chatstack have provided feedback on this feature.
Notifications
As reported in 23 Chatstack reviews. Delivers notifications to both sides of the conversation.
Targeted Emails
Based on 19 Chatstack reviews. Sends automated emails to further engage clients and potential clients.
In-App Messaging
Allows for live chat to be enabled within the app for customer help. 24 reviewers of Chatstack have provided feedback on this feature.
Co-Browsing
Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 16 Chatstack reviews.
Internal Use (6)
Customization
As reported in 18 Chatstack reviews. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
Archives conversations in a separate location for later reference. 20 reviewers of Chatstack have provided feedback on this feature.
Lead Development
Based on 16 Chatstack reviews. Enables employees to denote potential customers.
Knowledge Base
As reported in 21 Chatstack reviews. Establishes a knowledge base for employee reference during conversations.
Team Inbox
Provides a central location for help requests, helping employees respond sooner. 20 reviewers of Chatstack have provided feedback on this feature.
Customer Profiles
Allows for the creation of profiles for contacts and customers. This feature was mentioned in 16 Chatstack reviews.
Generative AI (3)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
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