Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 24 reviewers of Chatstack have provided feedback on this feature.
Notifications
Delivers notifications to both sides of the conversation. 23 reviewers of Chatstack have provided feedback on this feature.
Targeted Emails
Sends automated emails to further engage clients and potential clients. This feature was mentioned in 19 Chatstack reviews.
In-App Messaging
Based on 24 Chatstack reviews. Allows for live chat to be enabled within the app for customer help.
Co-Browsing
As reported in 16 Chatstack reviews. Allows agents to join a customer's browser session and navigate through the website with them.
Internal Use (6)
Customization
Allows users to customize chat colors, text, logos, and branding. 18 reviewers of Chatstack have provided feedback on this feature.
Conversation Archiving
Archives conversations in a separate location for later reference. This feature was mentioned in 20 Chatstack reviews.
Lead Development
Based on 16 Chatstack reviews. Enables employees to denote potential customers.
Knowledge Base
Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 21 Chatstack reviews.
Team Inbox
Provides a central location for help requests, helping employees respond sooner. 20 reviewers of Chatstack have provided feedback on this feature.
Customer Profiles
Allows for the creation of profiles for contacts and customers. This feature was mentioned in 16 Chatstack reviews.
Generative AI (3)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
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