Based on 24 Chatstack reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications
As reported in 23 Chatstack reviews. Delivers notifications to both sides of the conversation.
Targeted Emails
Sends automated emails to further engage clients and potential clients. This feature was mentioned in 19 Chatstack reviews.
In-App Messaging
Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 24 Chatstack reviews.
Co-Browsing
Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 16 Chatstack reviews.
Internal Use (6)
Customization
Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 18 Chatstack reviews.
Conversation Archiving
Archives conversations in a separate location for later reference. This feature was mentioned in 20 Chatstack reviews.
Lead Development
Enables employees to denote potential customers. 16 reviewers of Chatstack have provided feedback on this feature.
Knowledge Base
Establishes a knowledge base for employee reference during conversations. 21 reviewers of Chatstack have provided feedback on this feature.
Team Inbox
Provides a central location for help requests, helping employees respond sooner. 20 reviewers of Chatstack have provided feedback on this feature.
Customer Profiles
As reported in 16 Chatstack reviews. Allows for the creation of profiles for contacts and customers.
Generative AI (3)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
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