--- title: Chatstack Reviews meta_title: 'Chatstack Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how Chatstack works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 38 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Chatstack Reviews **Vendor:** Stardevelop **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 38 ## About Chatstack Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers. ## Chatstack Pros & Cons **What users like:** - Users commend the **fast response times** and the integration of essential features that support company growth. (1 reviews) - Users value the **time-saving features** of Chatstack, enhancing efficiency and supporting company growth seamlessly. (1 reviews) ## Chatstack Reviews ### 1. Chatstack has made immense improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer S. | Associate II, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chatstack?** It seems quick with response time and has integrated lots of features that make the most sense for the company to grow and expand. **What do you dislike about Chatstack?** It's a little bit "bot-like" and sometimes the answers seem a little scripted **What problems is Chatstack solving and how is that benefiting you?** Chatstack definitely helps to process and manage customers in a timely manner and can help us improve our customer experience by making it easier and faster for customers to communicate with us. ### 2. Good software created for live help resolution needed at any moment of the time of the day. **Rating:** 4.0/5.0 stars **Reviewed by:** Allan F. | Financial Analyst, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Chatstack?** It is very convenient and easy to use. Also, the customer service is reliable to access and get your queries resolved on real-time, which in thus helps my business in smoothly working. **What do you dislike about Chatstack?** Sometimes, the Live Help Agent assigned does take time to reply back or come online once the query is raised due to which it hampers the production time of the company when the resolution is actually required to be resolved on time. **What problems is Chatstack solving and how is that benefiting you?** It has helped in the smooth working of my business. Not only it has helped to solve queries of my Customers, but as well as for my employees who consider this software to get some queries answered. ### 3. Live Help Messenger Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Chatstack?** Live help messenger services are so much easier to use than having to sit on hold for hours waiting for someone to pickup and try and resolve your issue. Being able to just go in a chat window and have my problem solved in minutes is so much more efficient **What do you dislike about Chatstack?** The only downfall I can think of is things getting lost in translation because it does not make sense over chat or text message. So if someone does not understand the other and we have to call in our issues anyways, then it makes it pretty pointless **What problems is Chatstack solving and how is that benefiting you?** They are making it a lot easier to have your problem solved in minutes. Instead of having to jump through a bunch of hoops to get an answer to my problem, usually it will have quick help options or frequent problems ready to be fixed automatically ### 4. Easy to use but slow response **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Chatstack?** It is very easy to use and allows you to engage with customers. **What do you dislike about Chatstack?** May not be available if different time zone **What problems is Chatstack solving and how is that benefiting you?** It allows me to engage with customers and potential customers real time. Which is really good for small business owner like me, so we can solve the problems before they leave bad reviews. ### 5. Better Communication with Clients **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Chatstack?** The most helpful aspect of Live Help Messenger is direct contact with clients. Clients are very appreciative of having immediate help when needed with quick responses. **What do you dislike about Chatstack?** Not sure I have the least helpful response. However, would like to see more notification categories. **What problems is Chatstack solving and how is that benefiting you?** Live Help Messenger helps with client satisfaction and communication. This benefits our practice as it simplifies the ways clients get responses and helps lessen the number of incoming calls. This is extremely helps in times we find ourselves short-staffed. ### 6. Live Help Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Chatstack?** I like the convenience and easy-to-use tool to get an answer quickly. You don't have to wait in a queue or hours on the phone to speak to someone. **What do you dislike about Chatstack?** Sometimes you might get a robot at first and can only ask their suggestions before you get a live person. **What problems is Chatstack solving and how is that benefiting you?** It helps with time management. When I have to work and have kids to take care of, I can not be waiting on hold for hours waiting to speak to someone on the phone. I can quickly get my issue resolved via chat within minutes. ### 7. Live Messenger **Rating:** 3.5/5.0 stars **Reviewed by:** Gabrielle S. | Customer Success Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Chatstack?** Its good for quick questions! However anything more in depth can be difficult **What do you dislike about Chatstack?** Again anything more in depth or a need to explain complex situations are not the best with this **What problems is Chatstack solving and how is that benefiting you?** Nice quick questions so i dont have to waste my time with a phone call ### 8. Great way to message **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Chatstack?** Helpful and good live messaging app. Glad it works so well. **What do you dislike about Chatstack?** Sometimes it lags and isn't intuitive as to how to do things. **What problems is Chatstack solving and how is that benefiting you?** Seamless chatting for clients ### 9. Live Help Messenger **Rating:** 3.5/5.0 stars **Reviewed by:** Ujjwal A. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2023 **What do you like best about Chatstack?** By using Live Help Messenger, you may quickly and conveniently ask questions from any location without having to call a number and wait on hold. **What do you dislike about Chatstack?** The one complaint I have with Live Help Messenger is that sometimes it's simpler to call if the inquiry is a little more sophisticated than just one you get frequently. **What problems is Chatstack solving and how is that benefiting you?** Instead of a drawn-out phone call, clients may get their problems answered much more quickly, simply, and easily by using Live Help Messenger. ### 10. Live help Messenger **Rating:** 4.0/5.0 stars **Reviewed by:** Ujjwal A. | Product MAnager, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Chatstack?** It is verey easy to access and no training time or efforts is required to understand the interface and its features **What do you dislike about Chatstack?** Sometimes are responses are not personalized. It provides a generic response and the visuals can be improved **What problems is Chatstack solving and how is that benefiting you?** It helps in getting asnwers very quickly which saves a lot of time. I prefer it over calls which are usually automated and leaves the problem unsolved ### 11. Live Help Messenger can be a an effective way to resolve issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Chatstack?** It's quick and can connect you with a representative faster than picking up the phone. **What do you dislike about Chatstack?** It can easily get disconnected from the person that's trying to help you. **What problems is Chatstack solving and how is that benefiting you?** Connects with customers to resolve easy issues. Not as great for complex issues. ### 12. Always on point **Rating:** 4.0/5.0 stars **Reviewed by:** Sherry C. | Hostess, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2016 **What do you like best about Chatstack?** When the service is needed these representatives are there and able to answer all questions. **What do you dislike about Chatstack?** Sometimes the responses are generic and don't seem personal at all. **What problems is Chatstack solving and how is that benefiting you?** I'm a secretary so I handle all aspects of the business and I have realized that this service is definitely handy. ### 13. live help messenger **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2016 **What do you like best about Chatstack?** This tool proved to be user friendly and helpful. **What do you dislike about Chatstack?** There is nothing I would change with this program. **What problems is Chatstack solving and how is that benefiting you?** Staff communication ## Chatstack Discussions - [What is live chat system?](https://www.g2.com/discussions/what-is-live-chat-system) - 1 comment - [View Chatstack pricing details and edition comparison](https://www.g2.com/products/stardevelop-chatstack/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+15%3A30%3A37+-0500&secure%5Bsession_id%5D=3543609a-a53d-4a9b-904b-612d2e6b6521&secure%5Btoken%5D=1b4de0c60c1eb5767aa5b9bc6c5c32222ab6ade0a5e72e8cb4993d70a98a114e&format=llm_user) ## Chatstack Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Chatstack Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 5.0/5.0 (1,528 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)