--- title: Staffino Reviews meta\_title: 'Staffino Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 40 reviews by the users' company size, role or industry to find out how Staffino works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 40 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Staffino Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Staffino but has limited features. Are you part of the Staffino team? [Upgrade your plan](https://my.g2.com/staffino/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Staffino is a leading provider of customer experience (CX) and employee experience (EX) management solutions that enable businesses to deliver an exceptional customer experience, improve employee engagement, and drive business growth. Our advanced yet user-friendly online platform is trusted by over 50 companies across more than 30 countries, helping them understand their customer journey better than ever before. At Staffino, we are dedicated to providing our clients with a comprehensive suite of tools and features that are specifically designed to help them manage and optimise their CX and EX initiatives. Our XM platform enables businesses to collect, analyse, and act on customer feedback in real-time, providing them with valuable insights into their customers' needs and preferences. This helps businesses to identify areas where they need to improve and take proactive steps to enhance their customer experience. Our XM platform also provides businesses with powerful analytics and reporting capabilities, which enable them to track and measure the success of their CX and EX initiatives. This helps businesses to identify trends, patterns, and opportunities for improvement, enabling them to make data-driven decisions that deliver real business results. In addition to these core benefits, Staffino is committed to providing our clients with the latest CX and EX knowledge and technologies, ensuring that they are always at the forefront of industry trends and best practices. We work closely with our clients to develop customised solutions that meet their unique business needs, helping them to achieve the best possible returns from their CX and EX initiatives. * * * Seller [Staffino](https://www.g2.com/sellers/staffino) Discussions [Staffino Community](https://www.g2.com/products/staffino/discuss) Languages Supported Czech, German, English, French, Italian, Dutch, Romanian, Slovak Solution Type All-in-One Overview by Tomas Rosputinsky (Entrepreneur) Show More ## Pricing Pricing provided by Staffino. ### GROWTH Starting at €350.00 Per Month ### PRO Contact Us [ View More Pricing Information ](https://www.g2.com/products/staffino/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/staffino/competitors/alternatives) ## User Insights Average based on 40 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Alexander M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander M.") AM Alexander M. Managing Director Mid-Market (51-1000 emp.) 10/26/2022 "Great Platform to Connect Directly to Our Customers" 5/5 What do you like best about Staffino? Staffino provides a direct collection of customer data and feedback for omni-channel transactions: call center, retail stores and online purchases. This helps to review customer-centricity and focus on bottom-line improvement with highly motivated personnel. Review collected by and hosted on G2.com. What do you dislike about Staffino? Not to my knowledge there is anything specific that I dislike Review collected by and hosted on G2.com. What problems is Staffino solving and how is that benefiting you? - NPS, CSAT, customer experience KPIs - Employee recognition and retention - Bottom line improvements Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 10/30/2022 "Staffino provides professional services regarding CX" 5/5 What do you like best about Staffino? Advice, promptness, professionalism, well-trained staff Review collected by and hosted on G2.com. What do you dislike about Staffino? There are no notable negative experiences Review collected by and hosted on G2.com. What problems is Staffino solving and how is that benefiting you? Staffino helps us discover what exactly we need to improve in our company Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Alternative Dispute Resolution](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Dispute Resolution") UA Verified User in Alternative Dispute Resolution Small-Business (50 or fewer emp.) 11/2/2022 "Zákaznická zkušenost" 4.5/5 What do you like best about Staffino? direct and quick interaction with the customer in clearly visible NPS and CSAT Review collected by and hosted on G2.com. What do you dislike about Staffino? sometimes it's more complicated to click through to what one needs Review collected by and hosted on G2.com. What problems is Staffino solving and how is that benefiting you? Immediately solve the problem that arises, try to propose a possible improvement suggestion, and always resolve the issue to our satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 10/28/2022 "We are cooperating with Staffino for years, and everything was always managed to our satisfaction." 4.5/5 What do you like best about Staffino? Communication, support, options, willing to discuss and improve Review collected by and hosted on G2.com. What do you dislike about Staffino? some things are not too user friendly in backend for the tenant admins. Review collected by and hosted on G2.com. What problems is Staffino solving and how is that benefiting you? We always try to do some inovations and changes which will be more client oriented, and Staffino always support us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic EF Emma F. Mid-Market (51-1000 emp.) 3/24/2020 "Fantastic offer which allows you to get honest feedback from customers" 4.5/5 What do you like best about Staffino? It is user friendly and easy to navigate on the platform. It allows me the ability to engage directly with my customers and to fix any issues experienced in real time. it also provides great feedback to our staff which is a great motivator. It brings to life the voice of the customer and allows our entire business to understand the customer in more detail and put them at the core of all our business decisions. Review collected by and hosted on G2.com. What do you dislike about Staffino? There is nothing that i dislike, its a great platform Review collected by and hosted on G2.com. Recommendations to others considering Staffino: It's a great tool to allow you to collect honest feedback from your customers and to bring to life the voice of the consumer. It allow you the ability to resolve any issues your customers may face and to quickly amend processes that weren't working based on the feedback. Review collected by and hosted on G2.com. What problems is Staffino solving and how is that benefiting you? A great benefit of Staffino is being able to use the system to analyse data and pick up weaker performing channels and to rectify immediately Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan T.") DT Dan T. Head of Customer Centre Mid-Market (51-1000 emp.) 3/5/2020 "Great tool how to manage customers feedback and way how to improve CX ." 4/5 What do you like best about Staffino? The most helpful about Staffino is that there is no need of any integration to the core system, friendly UX, easy way how to manage the work with feedback and great dashboards for managers. Review collected by and hosted on G2.com. What do you dislike about Staffino? The UX could be still more helpfull than it is. I´d like to manage more settings of the applications itself without the need of the assistance from Staffino. Review collected by and hosted on G2.com. Recommendations to others considering Staffino: If you are looking for modern way how to manage a feedback from your customers - Staffino is definitely the possible option. You can provide to your customers easy way how to leave a feedback and you will have a tool where you can manage not just the feedback itself but also start intern discussion with employees or other staff. Review collected by and hosted on G2.com. What problems is Staffino solving and how is that benefiting you? Staffino allows us improve our operations on daily basis. We could find out possible problems in our processes more quickly and be more open to the outside world because customers can see the real emploeyee who are responsible for the enquiry handling. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RK Renata K. Mid-Market (51-1000 emp.) 5/5/2020 "very easy, clear and user-friendly app" 5/5 What do you like best about Staffino? detail statistics, dividing feedbacks into categories, easy way to answer, effective communication with Staffino Team Review collected by and hosted on G2.com. What do you dislike about Staffino? There is nothing to mention. Everything is very promptly solved by Staffino Team Review collected by and hosted on G2.com. Recommendations to others considering Staffino: very helpful tool to find out customers experience, very easy to use, very friendly and helpful Staffino Team, detail statistics Review collected by and hosted on G2.com. What problems is Staffino solving and how is that benefiting you? We have not any problems yet. At the beginning of our cooperation we set up all setting, and from time to time we change and improve a new tasks. Staffino regularly modernizes its application and brings new tools. The Slovak customers perceive staffino more and more, use companies staffino rating and customers feedbacks. Our company expands our cooperation with Staffino with our other subsidiary. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Valentina K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valentina K.") VK Valentina K. Chairman Of The Board Small-Business (50 or fewer emp.) 3/4/2020 "We used Staffino to gather feedback all 1200 attendees of the FutureNow Conference." 5/5 What do you like best about Staffino? Support team flexibility, customizable feedback flow and great user interface were things we liked most about using Staffino. They all ensured great feedback conversion rates. Review collected by and hosted on G2.com. What do you dislike about Staffino? There was nothing in particular that we disliked about using Staffino. Review collected by and hosted on G2.com. Recommendations to others considering Staffino: The great thing about Staffino in my opinion is that they have experiences in a wide range of industries. Thus even though the solution we used at FutureNow was specific for us, if you are unsure about the applications available I am certain the Staffino team will be able to immediately provide best feedback collection practices for your particular industry. It is also important to understand what you expect to gain from feedback collection yourself and communicate those expectations to the Staffino team so that they can set up the product accordingly. Review collected by and hosted on G2.com. What problems is Staffino solving and how is that benefiting you? We used Staffino to gather post event feedback at our flagship event, the FutureNow Conference. Being the biggest tech & startup conference in Slovakia, it was important for us to reach out to our attendees and understand their experience in a way that could help us improve in the future. Gathering feedback through Staffino allowed us to do just that through a mixture of precise metrics and open verbatim. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 5/4/2020 "Expensive solution, low added value." 2/5 What do you like best about Staffino? Interesting graphic email solution for customers. Easy way to import data. I would like to describe more positives, but unfortunately negative experiences prevail. Review collected by and hosted on G2.com. What do you dislike about Staffino? Long support responses. The price for the service is many times higher than the competition. Very unpleasant communication with the Staffino management after the end of the "trial". From my point of view, a very anti-customer approach. Instead of proposing a solution to the problem, Staffino used a force solution. I have never encountered such an approach. It took a very long time for Staffino to translate all the texts from Slovak into Czech. Many grammatical errors. They assured us several times that everything was OK, then we only collected feedback from our customers on how we don't know standard Czech ... We have a saying in the Czech Republic - "Little music for a lot of money". It's pretty good for Staffino. Review collected by and hosted on G2.com. Recommendations to others considering Staffino: Consider the pros and cons carefully. On the one hand a pleasant graphic solution, on the other hand not very good service and high price Review collected by and hosted on G2.com. What problems is Staffino solving and how is that benefiting you? Thanks to the Staffino solution, we have a better overview of the work of our employees and partners. We included this evaluation in the overall evaluation of the team. Because we have a similar assessment of competing services, we can compare. Review collected by and hosted on G2.com. Show More 5/12/2020 Validated ReviewerSource: Organic ![Roman D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman D.") RD Roman D. Sales Channels Transformation Advisor Mid-Market (51-1000 emp.) 3/5/2020 "Superb platform for instant feedback" 5/5 What do you like best about Staffino? Added value of the Staffino is, that it's available immediately after the contact with your branch. No invitation, no rules. Just feedback Review collected by and hosted on G2.com. What do you dislike about Staffino? It's not Staffino, it's people who are using it. Agents somtimes givethemself a great feedback to achieve better score/evaluation - this is a price to pay, when you trying to be transparent. Review collected by and hosted on G2.com. Recommendations to others considering Staffino: If you looking for flexible tool which will help you to collect feedback from your (non)customer, without any invitations from CRM, here it is. You can use it at kiosks, tablets, mobile, desktop - anywhere. Review collected by and hosted on G2.com. What problems is Staffino solving and how is that benefiting you? There were no problems, only CR's we have asked for - to have tailor-made solution Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Staffino? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Staffino ](https://www.g2.com/products/staffino/discussions/new) GU Guest User • Last activity almost 3 years ago What is Staffino used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-staffino-used-for) [ View all Discussions ](https://www.g2.com/products/staffino/discuss) ## Pricing Options Pricing provided by Staffino. ### GROWTH Starting at €350.00 Per Month ### PRO Contact Us ### ENTERPRISE Contact Us Per Month [ View More Pricing Information ](https://www.g2.com/products/staffino/pricing) Staffino Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/qualtrics-customer-experience-vs-staffino) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/medallia-customer-experience-vs-staffino) ##### ##### Staffino Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support [ View More Features ](https://www.g2.com/products/staffino/features) ##### Categories on G2 [Employee Recognition](https://www.g2.com/categories/employee-recognition)[Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [Best value software for marketing data analysis](https://www.g2.com/discussions/best-value-software-for-marketing-data-analysis)[Which insurance agency software has the most compliance-focused features and audit support for regulated environments?](https://www.g2.com/discussions/which-insurance-agency-software-has-the-most-compliance-focused-features-and-audit-support-for-regulated-environments)[Best cloud collaboration software for small businesses](https://www.g2.com/discussions/what-s-the-best-cloud-collaboration-software-for-small-businesses) [What's the best batch management software for a small manufacturing shop that needs lot tracking and expiration dates?](https://www.g2.com/discussions/what-s-the-best-batch-management-software-for-a-small-manufacturing-shop-that-needs-lot-tracking-and-expiration-dates)[Which event networking and matchmaking solutions avoid booking override issues that let attendees bypass capacity limits?](https://www.g2.com/discussions/which-event-networking-and-matchmaking-solutions-avoid-booking-override-issues-that-let-attendees-bypass-capacity-limits)[Pros and Cons Details](https://www.g2.com/products/staffino/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)