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# Medallia Customer Experience vs Staffino Comparison - What are their main differences?

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Medallia Customer ExperienceStaffino[+ Add Product](#)

Reviews

**Medallia Customer Experience** [

4.5/5(211)

](https://www.g2.com/products/medallia-customer-experience/reviews#reviews)

**Staffino** [

4.7/5(42)

](https://www.g2.com/products/staffino/reviews#reviews)

Pricing

**Medallia Customer Experience**
Free Trial

**Contact Us** Per Year · Medallia Experience Cloud

**Staffino**
 **Starting at €350.00** Per Month · GROWTH

**Pricing Insights**
from reviews

Time to Implement

**Medallia Customer Experience**
5 months

Based on 18 responses

**Staffino**
2 monthsFaster

Based on 16 responses

Return on Investment

**Medallia Customer Experience**
19 months

Based on 14 responses

**Staffino**
19 months

Based on 11 responses

Perceived Cost

**Medallia Customer Experience**
$$$$$

**Staffino**
$$$$$

Average Discount

**Medallia Customer Experience**
10%

**Staffino**
Not enough reviews yet

 ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")

 ![Staffino](https://images.g2crowd.com/uploads/product/hd_favicon/ca20a072f662e6a7c2691362eb3d642b/staffino.svg "Staffino")

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Pros & Cons

**Medallia Customer Experience**
[
Feedback Management (15)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[
Ease of Use (13)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120084&qs=pros-and-cons#reviews)[
Steep Learning Curve (6)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1118338&qs=pros-and-cons#reviews)[
AI Limitations (5)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120951&qs=pros-and-cons#reviews)

**Staffino**
[
Response Efficiency (1)
](https://www.g2.com/products/staffino/reviews?filters%5Bsentiment_snippet%5D=2053596&qs=pros-and-cons#reviews)

Integrations

**Medallia Customer Experience**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eec7306010aa74e9dc20e6151e30e3bd/fjord.jpeg "Product Avatar Image")

Accenture Song (formerly...

](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image")

Adobe Analytics

](https://www.g2.com/products/adobe-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-experience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image")

Azure Pipelines

](https://www.g2.com/products/azure-pipelines/reviews)[
View all
](https://www.g2.com/products/medallia-customer-experience/integrations)

**Staffino**
Not enough data

Screenshots

**Medallia Customer Experience**
 ![Medallia Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338912/Screenshot-2023-09-13-at-2.05.00-PM.png)

**Staffino**
 ![Staffino screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/131418/Dashboard.png)

Ratings

Meets Requirements

**Medallia Customer Experience**

8.7

8.7154

**Staffino**

9.2

9.235

Ease of Use

**Medallia Customer Experience**

8.6

8.6164

**Staffino**

9.1

9.136

Ease of Setup

**Medallia Customer Experience**

7.4

7.4119

**Staffino**

8.5

8.527

Ease of Admin

**Medallia Customer Experience**

7.7

7.786

**Staffino**

9.0

9.025

Quality of Support

**Medallia Customer Experience**

8.6

8.6137

**Staffino**

9.3

9.333

Has the product been a good partner in doing business?

**Medallia Customer Experience**

8.7

8.790

**Staffino**

9.4

9.424

Product Direction (% positive)

**Medallia Customer Experience**

9.5

9.5148

**Staffino**

9.7

9.735

Features

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

8.1

75

7.9

24

Analytics

Net Promoter Score (NPS)

9.4(won by 0.1)

57

9.3

18

Customer Satisfaction (CSAT) Score

9.2(won by 0.1)

55

9.1

18

Customer Effort Score (CES)

8.7(won by 0.3)

49

8.4

15

Gamification

6.1

44

7.7(won by 1.6)

14

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customization

Stakeholder Management

8.6(won by 0.1)

53

8.5

17

Multilanguage Support

7.9(won by 0.3)

46

7.6

14

Multiple Branding Support

8.6(won by 0.4)

45

8.2

13

Vertical-specific Solutions

8.3(won by 0.4)

45

7.9

14

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Generation

6.5(won by 0.4)

25

6.1

6

AI Text Summarization

6.5(won by 0.4)

25

6.1

6

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Cross-system Integration

8.7(won by default)

9

Not enough data

Proactive Assistance

8.3(won by default)

5

Not enough data

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.1

59

Not enough data

Feedback Management

Tagging

8.3(won by default)

44

Not enough data

Segmentation

8.4(won by default)

42

Not enough data

Custom Reports and Dashboards

8.4(won by default)

50

Not enough data

Feedback Analysis

Thematic Analysis

8.1(won by default)

48

Not enough data

Sentiment Analysis

8.4(won by default)

50

Not enough data

NPS/CSAT Scoring

9.3(won by default)

50

Not enough data

Feedback Sources

Online Reviews

8.3(won by default)

38

Not enough data

Surveys

9.2(won by default)

48

Not enough data

Social Media

7.2(won by default)

35

Not enough data

Customer Service Channels

8.2(won by default)

38

Not enough data

Generative AI

AI Text Generation

6.7(won by default)

22

Not enough data

AI Text Summarization

6.5(won by default)

24

Not enough data

Show 2 feature categories with incomplete data

Employee Recognition[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Platform Basics

Reporting

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Performance

Not enough data

Not enough data

Platform Content

Process/Workflow Automation

Not enough data

Feature Not Available

File Sharing

Not enough data

Feature Not Available

Content Library

Not enough data

Feature Not Available

Platform Additional Functionality

Integrations

Not enough data

Not enough data

Mobility

Not enough data

Not enough data

Corporate Discounts

Not enough data

Not enough data

Employee Engagement

Not enough data

Not enough data

Rewards

Not enough data

Not enough data

Additional Functionality

Employee Profiles

Not enough data

Not enough data

Goal Management

Not enough data

Not enough data

eCards

Not enough data

Not enough data

Incentive Management

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Budget Control

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

API

Not enough data

Not enough data

Peer-to-Peer Recognition

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Ongoing Performance Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Nominations

Not enough data

Not enough data

Recognition Tracking

Not enough data

Not enough data

Social Recognition

Not enough data

Not enough data

Awards Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Rewards Catalog

Not enough data

Not enough data

Manager-to-Employee Recognition

Not enough data

Not enough data

360 Degree Feedback

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Talent Management[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Onboarding

Not enough data

Not enough data

Individual Development Plans

Not enough data

Not enough data

Career Development

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Employee Profiles

Not enough data

Not enough data

Employee Engagement

Not enough data

Not enough data

Learning & Development

Not enough data

Not enough data

API

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)

Medallia Customer Experience

Small-Business(50 or fewer emp.)

9.8%

Mid-Market(51-1000 emp.)

21.6%

Enterprise(\> 1000 emp.)

68.6%

[![Staffino](https://images.g2crowd.com/uploads/product/hd_favicon/ca20a072f662e6a7c2691362eb3d642b/staffino.svg "Staffino")](https://www.g2.com/products/staffino/reviews)

Staffino

Small-Business(50 or fewer emp.)

12.5%

Mid-Market(51-1000 emp.)

60.0%

Enterprise(\> 1000 emp.)

27.5%

Small-Business

(50 or fewer emp.)

9.8%

12.5%

Mid-Market

(51-1000 emp.)

21.6%

60.0%

Enterprise

(\> 1000 emp.)

68.6%

27.5%

Reviewers' Industry

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)
Medallia Customer Experience

Hospitality

13.6%

Financial Services

11.0%

Information Technology and Services

7.3%

Retail

6.8%

Insurance

5.8%

Other

55.5%

[![Staffino](https://images.g2crowd.com/uploads/product/hd_favicon/ca20a072f662e6a7c2691362eb3d642b/staffino.svg "Staffino")](https://www.g2.com/products/staffino/reviews)
Staffino

Telecommunications

20.0%

Pharmaceuticals

15.0%

Financial Services

12.5%

Retail

10.0%

Consumer Electronics

5.0%

Other

37.5%

FAQs

## Medallia Customer Experience vs Staffino FAQs

Generated using AI

Last updated: August 17, 2026

### What is the difference between Medallia Customer Experience vs Staffino?

Staffino stands out for higher reviewer satisfaction on setup, support, and ease of use, while Medallia Customer Experience is more widely adopted and recognized for advanced feedback management.

| [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | [Staffino](https://www.g2.com/products/staffino/reviews) |
| --- | --- |
| 4.5/5 (210 reviews) | 4.7/5 (40 reviews) |
| Enterprise | Mid-Market |
| 7.4 | 8.4 |
| 8.6 | 9.3 |
| Feedback Management (15 all-time mentions) | Response Efficiency |

### How do the pricing models of Medallia Customer Experience and Staffino compare?

Staffino is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Medallia Customer Experience.

- **Medallia Customer Experience:** In recent reviews, several reviewers cite the platform as expensive and note that AI features may require an upcharge.
- **Staffino:** Reviewers highlight satisfaction with value, though one older review notes a high price compared to competitors; recent sentiment is positive on cost-effectiveness.

### What are the best alternatives to Medallia Customer Experience and Staffino?

The top three alternatives to Medallia Customer Experience and Staffino are Qualtrics Customer Experience, AskNicely, and InMoment Experience Improvement (XI) Platform.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5 (210 reviews) | Enterprise | In recent reviews, several reviewers cite the platform as expensive and note that AI features may require an upcharge. | Feedback Management (15 all-time mentions) |
| [Staffino](https://www.g2.com/products/staffino/reviews) | 4.7/5 (40 reviews) | Mid-Market | Reviewers highlight satisfaction with value, though one older review notes a high price compared to competitors; recent sentiment is positive on cost-effectiveness. | Response Efficiency |
| [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | 4.3/5 (751 reviews) | Enterprise | — | Advanced analytics and survey capabilities |
| [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1050 reviews) | Mid-Market | — | Ease of use and NPS tracking |
| [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) | 4.7/5 (319 reviews) | Small-Business | — | Real-time feedback and actionable insights |

### Which Experience Management features should I prioritize when comparing Medallia Customer Experience and Staffino?

Buyers should prioritize Feedback Management, Ease of Use, Quality of Support, Insights Generation, and Dashboard Usability when comparing Medallia Customer Experience and Staffino.

- **Feedback Management:** Medallia Customer Experience (15 all-time mentions), Staffino (recent reviews highlight actionable feedback and response efficiency).
- **Ease of Use:** Medallia Customer Experience (8.7), Staffino (9.1).
- **Quality of Support:** Medallia Customer Experience (8.6), Staffino (9.3).
- **Insights Generation:** Medallia Customer Experience (10 all-time mentions), Staffino (recent reviews cite meaningful insights and actionable data).
- **Dashboard Usability:** Medallia Customer Experience (4 all-time mentions), Staffino (recent reviews note clear results and easy reporting).

### What are the pros and cons of Medallia Customer Experience vs Staffino?

Medallia Customer Experience's headline strength is advanced feedback management, while Staffino's is high ease of use and support satisfaction.

- **Medallia Customer Experience strengths:** Feedback Management (15 all-time mentions), Ease of Use (13), Helpful (13), Customer Support (10), Insights Generation (10), Dashboard Usability (4).
- **Medallia Customer Experience trade-offs:** Steep Learning Curve (6), AI Limitations (5), Improvement Needed (4), Missing Features (4), complexity and higher cost noted in recent reviews.
- **Staffino strengths:** High Ease of Use (9.1), Quality of Support (9.3), Response Efficiency, actionable feedback, and easy setup highlighted in recent reviews.
- **Staffino trade-offs:** Occasional system bugs, some reports of slow support response, and one older review citing high price compared to competitors.

### Is Medallia Customer Experience or Staffino better for small businesses?

Staffino is the better fit for small businesses, with higher satisfaction scores and positive small-business reviewer sentiment.

- **Medallia Customer Experience:** Largest segment is Enterprise; small-business reviewers note complexity and higher cost as challenges.
- **Staffino:** Largest segment is Mid-Market, but recent small-business reviewers highlight ease of use, fast setup, and strong support.

### Which Experience Management platform has better integrations?

Medallia Customer Experience and Staffino are at parity for integrations, as neither product has recent reviewer-cited third-party integration mentions.

- **Medallia Customer Experience:** No recent reviewer-cited integrations.
- **Staffino:** No recent reviewer-cited integrations.

### How do Medallia Customer Experience and Staffino compare on customer support?

Staffino leads Medallia Customer Experience on Quality of Support by a material margin of 0.7 points (9.3 vs 8.6).

- **Medallia Customer Experience:** Reviewers frequently mention a broad, helpful support network, but some cite slow response times and challenges with communication or implementation support.
- **Staffino:** Reviewers consistently praise Staffino's support for speed, professionalism, and helpfulness, with multiple mentions of immediate and high-quality assistance.

### Which is easier to implement, Medallia Customer Experience or Staffino?

Staffino is easier to implement than Medallia Customer Experience, with a 1.0-point advantage on Ease of Setup (8.4 vs 7.4).

- **Medallia Customer Experience:** Reviewers describe setup as complex and resource-intensive, with a notable learning curve and longer implementation times, especially for new users or large-scale deployments.
- **Staffino:** Reviewers highlight fast, intuitive setup, with several noting implementation within weeks and minimal challenges for new users.

### Which product has better Surveys?

Staffino is rated higher for Surveys, with reviewers citing ease of use and actionable feedback.

- **Medallia Customer Experience:** Surveys are a core feature, with 7 all-time mentions for Customer Feedback and 15 for Feedback Management; reviewers note advanced analytics and survey customization but mention complexity in setup and reporting.
- **Staffino:** Surveys are frequently praised in recent reviews for clarity, customization, and immediate actionable insights, with high satisfaction on ease of use (9.1) and setup (8.4).

Alternatives

**Medallia Customer Experience Alternatives**

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
](/products/qualtrics-customer-experience/reviews)

 ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform")

[
InMoment Experience...
](/products/inmoment-experience-improvement-xi-platform/reviews)

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

**Staffino Alternatives**

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
](/products/qualtrics-customer-experience/reviews)

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![Reputation](https://images.g2crowd.com/uploads/product/hd_favicon/e42e14e54e8cc8a09b1c962154fce161/reputation.svg "Reputation")

[
Reputation
](/products/reputation/reviews)

 ![Vantage Circle](https://images.g2crowd.com/uploads/product/hd_favicon/b38ae1008c8755a377ca8cdd26e73d69/vantage-circle.svg "Vantage Circle")

[
Vantage Circle
](/products/vantage-circle/reviews)