# Medallia Customer Experience vs Staffino Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, with a significantly higher G2 Score compared to Staffino. Users appreciate its straightforward interface, particularly highlighting Medallia Agile Research as a great fit for small to mid-sized businesses.
- **Users say** that Staffino stands out for its exceptional customer support and responsiveness. Reviewers commend the team for their expertise in generating meaningful insights and the clarity of results, which enhances the overall user experience.
- **According to verified reviews** , Medallia Customer Experience has a more extensive user base, reflected in its higher total number of reviews. This suggests a broader range of experiences and feedback, which can be beneficial for potential buyers looking for a well-tested solution.
- **Reviewers mention** that Staffino offers impressive configurability, allowing users to tailor the platform to their specific needs. This flexibility is often highlighted as a key advantage, making it easier for organizations to access and analyze customer feedback effectively.
- **Users report** that while Medallia Customer Experience has a robust feature set, it faces challenges in ease of setup compared to Staffino. Many users find Staffino's onboarding process to be more intuitive, which can lead to quicker implementation and adoption within teams.
- **G2 reviewers highlight** that both products have strong support for stakeholder management, but Staffino edges out with higher ratings in quality of support. Users appreciate the excellent communication with account managers, which fosters a collaborative environment for achieving business goals.



| | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 210 | 40 | 
| **Largest Market Segment** | Enterprise (68.4% of reviews) | Mid-Market (57.9% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Starting at €350.00 Per Month | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

### Staffino

Pros:
- Response Efficiency (1 reviews)


---
## Ratings Comparison
| Rating | Medallia Customer Experience | Staffino | 
|---|---|---|
  | **Meets Requirements** | 8.7 (153 reviews) | 9.2 (34 reviews) | 
  | **Ease of Use** | 8.7 (163 reviews) | 9.1 (34 reviews) | 
  | **Ease of Setup** | 7.4 (118 reviews) | 8.4 (25 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 9.0 (25 reviews) | 
  | **Quality of Support** | 8.6 (136 reviews) | 9.3 (33 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 9.4 (24 reviews) | 
  | **Product Direction (% positive)** | 9.5 (147 reviews) | 9.6 (33 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### Staffino

#### Entry-Level Pricing

Plan: GROWTH

Price: Starting at €350.00 Per Month

Description: Build & Optimize Your Feedback Strategy
Ideal for businesses looking to scale their experience management.

Key Features:
- Full access to the platform including dashboards
- Full access to survey builder, 1 survey creation and its active running
- 2 hours of platform support monthly

[Browse all 3 editions](https://www.g2.com/products/staffino/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Employee Recognition

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Staffino** | N/A | N/A |

#### Platform Basics

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 

#### Platform Content

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Automation** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | Feature Not Available | 
| **Content Library** | Not enough data | Feature Not Available | 

#### Platform Additional Functionality

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | 
| **Corporate Discounts** | Not enough data | Not enough data | 
| **Employee Engagement** | Not enough data | Not enough data | 
| **Rewards** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 74 |
| **Staffino** | 7.9/10 | 22 |

#### Analytics

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (57 reviews) | 9.2 (17 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (55 reviews) | 9.0 (17 reviews) | 
| **Customer Effort Score (CES)** | 8.7 (49 reviews) | 8.3 (14 reviews) | 
| **Gamification** | 6.1 (44 reviews) | 7.7 (14 reviews) | 

#### Customization

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Stakeholder Management** | 8.6 (53 reviews) | 8.5 (17 reviews) | 
| **Multilanguage Support** | 7.9 (46 reviews) | 7.6 (14 reviews) | 
| **Multiple Branding Support** | 8.6 (45 reviews) | 8.2 (13 reviews) | 
| **Vertical-specific Solutions** | 8.3 (45 reviews) | 7.9 (14 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **AI Text Generation** | 6.5 (25 reviews) | 6.1 (6 reviews) | 
| **AI Text Summarization** | 6.5 (25 reviews) | 6.1 (6 reviews) | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (5 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 59 |
| **Staffino** | N/A | N/A |

#### Feedback Management

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Tagging** | 8.3 (44 reviews) | Not enough data | 
| **Segmentation** | 8.4 (42 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.4 (50 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Thematic Analysis** | 8.1 (48 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.4 (50 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 9.3 (50 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Online Reviews** | 8.3 (38 reviews) | Not enough data | 
| **Surveys** | 9.2 (48 reviews) | Not enough data | 
| **Social Media** | 7.2 (35 reviews) | Not enough data | 
| **Customer Service Channels** | 8.2 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **AI Text Generation** | 6.7 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (24 reviews) | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Staffino** | N/A | N/A |

#### Generative AI

| Feature | Medallia Customer Experience | Staffino | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Medallia Customer Experience (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Staffino (1):** [Employee Recognition Software](https://www.g2.com/categories/employee-recognition)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | Staffino | 
|---|---|---|
| **Small-Business** | 9.8% | 13.2% | 
| **Mid-Market** | 21.8% | 57.9% | 
| **Enterprise** | 68.4% | 28.9% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

#### Staffino

- **Telecommunications:** 15.8%
- **Pharmaceuticals:** 15.8%
- **Financial Services:** 13.2%
- **Retail:** 10.5%
- **Consumer Electronics:** 5.3%
- **Alternative Dispute Resolution:** 2.6%
- **Automotive:** 2.6%
- **Banking:** 2.6%
- **Consumer Goods:** 2.6%
- **Consumer Services:** 2.6%
- **Other:** 26.3%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4145 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (42 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23531 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1747 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

### Alternatives to Staffino

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Vantage Circle](https://www.g2.com/products/vantage-circle/reviews) — 4.7/5 stars (10891 reviews)
- [Achievers](https://www.g2.com/products/achievers/reviews) — 4.6/5 stars (9596 reviews)
- [Nectar](https://www.g2.com/products/nectar/reviews) — 4.7/5 stars (8563 reviews)
- [Bonusly](https://www.g2.com/products/bonusly-bonusly/reviews) — 4.7/5 stars (6887 reviews)
- [Awardco](https://www.g2.com/products/awardco/reviews) — 4.9/5 stars (6167 reviews)
- [Guusto](https://www.g2.com/products/guusto/reviews) — 4.9/5 stars (5776 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### Staffino

- Title: [What is Staffino used for?](https://www.g2.com/discussions/what-is-staffino-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Staffino is an Experience Management Platform primarily utilised for gathering feedback from both customers and employees. This feedback can be collected..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-staffino)