Compare Qualtrics Customer Experience and Staffino 
At a Glance
Market Segments
Enterprise (51.6% of reviews)
Mid-Market (57.9% of reviews)
Entry-Level Pricing
Contact Us
Starting at €350.00 Per Month
Qualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansStaffino
Star Rating
(40)4.7 out of 5
Market Segments
Mid-Market (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €350.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across multiple channels, including emails, surveys, and social media. Users appreciate the intuitive dashboards that deliver actionable insights, making decision-making more straightforward.
- Users say that Staffino stands out for its exceptional customer support and responsiveness. Reviewers highlight the clarity of results and the helpfulness of the account management team, which contributes to a positive user experience when interpreting feedback.
- According to verified reviews, Qualtrics Customer Experience has a broader market presence, particularly among enterprise users, which may indicate a more robust feature set tailored for larger organizations. Users note the platform's flexibility in accommodating various data collection methods.
- Reviewers mention that Staffino offers a high level of configurability, allowing users to tailor the platform to their specific needs. This adaptability is praised, especially for organizations looking to customize their feedback processes.
- G2 reviewers highlight that while Qualtrics Customer Experience has a higher overall satisfaction score, Staffino's users report slightly better experiences in areas like ease of use and quality of support, suggesting that Staffino may be more user-friendly for smaller teams or mid-market businesses.
- Users report that both platforms have their strengths, but Qualtrics Customer Experience is noted for its advanced features like AI text generation and multilanguage support, which can be particularly beneficial for global enterprises looking to enhance their customer experience strategies.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Staffino
GROWTH
Starting at €350.00
Per Month
Build & Optimize Your Feedback Strategy
Ideal for businesses looking to scale their experience management.
- Full access to the platform including dashboards
- Full access to survey builder, 1 survey creation and its active running
- 2 hours of platform support monthly
Free Trial
Qualtrics Customer Experience
No trial information availableStaffino
No trial information availableRatings
Meets Requirements
8.6
601
9.2
34
Ease of Use
8.4
604
9.1
34
Ease of Setup
7.6
361
8.4
25
Ease of Admin
8.0
350
9.0
25
Quality of Support
8.5
568
9.3
33
Has the product been a good partner in doing business?
8.5
342
9.4
24
Product Direction (% positive)
8.6
578
9.6
33
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
112
9.2
17
8.9
109
9.0
17
8.8
106
8.3
14
7.7
61
7.7
14
Customization
8.4
95
8.5
17
8.4
102
7.6
14
8.6
95
8.2
13
8.4
92
7.9
14
Generative AI
8.3
11
6.1
6
7.7
11
6.1
6
Agentic AI - Experience Management
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.3
119
Not enough data
Feedback Analysis
8.3
103
Not enough data
8.4
105
Not enough data
8.7
104
Not enough data
Feedback Sources
8.3
95
Not enough data
9.1
122
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Staffino are categorized as Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Staffino is categorized as Employee Recognition
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Staffino
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.3%
Other
66.9%
Telecommunications
15.8%
Pharmaceuticals
15.8%
Financial Services
13.2%
Retail
10.5%
Consumer Electronics
5.3%
Other
39.5%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
What is Staffino used for?
1 Comment
Official Response from Staffino
Staffino is an Experience Management Platform primarily utilised for gathering feedback from both customers and employees. This feedback can be collected...Read more
Staffino has no more discussions with answers
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