# Top 10 SoftDesk Alternatives & Competitors The Service Desk Software solutions below are the most common alternatives that users and reviewers compare with SoftDesk. Other important factors to consider when researching alternatives to SoftDesk include reliability and ease of use. The best overall SoftDesk alternative is ServiceNow IT Service Management. Other similar apps like SoftDesk are Freshservice, Atera, Jira Service Management, and SolarWinds Service Desk. SoftDesk alternatives can be found in [Service Desk Software](https://www.g2.com/categories/service-desk) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm). ## Best Paid & Free Alternatives to SoftDesk - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) ## Top 10 Alternatives to SoftDesk Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how SoftDesk stacks up to the competition and find the best product for your business. ### 1. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,878 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Categories in common with SoftDesk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SoftDesk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-softdesk) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Atera](https://www.g2.com/compare/atera-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [ServiceNow IT Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Kaseya VSA](https://www.g2.com/compare/kaseya-vsa-vs-servicenow-it-service-management) ### 2. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,336 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Categories in common with SoftDesk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SoftDesk vs Freshservice](https://www.g2.com/compare/freshservice-vs-softdesk) **Compare Freshservice with other alternatives:** - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs Atera](https://www.g2.com/compare/atera-vs-freshservice) - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs Autotask](https://www.g2.com/compare/autotask-vs-freshservice) - [Freshservice vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-freshservice) - [Freshservice vs LogMeIn Resolve](https://www.g2.com/compare/freshservice-vs-logmein-resolve) - [Freshservice vs Kaseya VSA](https://www.g2.com/compare/freshservice-vs-kaseya-vsa) ### 3. [Atera](https://www.g2.com/products/atera/reviews) By Atera **Average Rating:** 4.6/5 **Total Reviews:** 1,192 Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Categories in common with SoftDesk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SoftDesk vs Atera](https://www.g2.com/compare/atera-vs-softdesk) **Compare Atera with other alternatives:** - [Atera vs ServiceNow IT Service Management](https://www.g2.com/compare/atera-vs-servicenow-it-service-management) - [Atera vs Freshservice](https://www.g2.com/compare/atera-vs-freshservice) - [Atera vs Jira Service Management](https://www.g2.com/compare/atera-vs-jira-service-management) - [Atera vs SolarWinds Service Desk](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [Atera vs SysAid](https://www.g2.com/compare/atera-vs-sysaid) - [Atera vs Autotask](https://www.g2.com/compare/atera-vs-autotask) - [Atera vs ConnectWise PSA](https://www.g2.com/compare/atera-vs-connectwise-psa) - [Atera vs LogMeIn Resolve](https://www.g2.com/compare/atera-vs-logmein-resolve) - [Atera vs Kaseya VSA](https://www.g2.com/compare/atera-vs-kaseya-vsa) ### 4. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 987 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Categories in common with SoftDesk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SoftDesk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-softdesk) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs Atera](https://www.g2.com/compare/atera-vs-jira-service-management) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [Jira Service Management vs Autotask](https://www.g2.com/compare/autotask-vs-jira-service-management) - [Jira Service Management vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-jira-service-management) - [Jira Service Management vs LogMeIn Resolve](https://www.g2.com/compare/jira-service-management-vs-logmein-resolve) - [Jira Service Management vs Kaseya VSA](https://www.g2.com/compare/jira-service-management-vs-kaseya-vsa) ### 5. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 783 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Categories in common with SoftDesk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SoftDesk vs SolarWinds Service Desk](https://www.g2.com/compare/softdesk-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Atera](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SolarWinds Service Desk vs Autotask](https://www.g2.com/compare/autotask-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Kaseya VSA](https://www.g2.com/compare/kaseya-vsa-vs-solarwinds-service-desk) ### 6. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 749 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Categories in common with SoftDesk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SoftDesk vs SysAid](https://www.g2.com/compare/softdesk-vs-sysaid) **Compare SysAid with other alternatives:** - [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) - [SysAid vs Atera](https://www.g2.com/compare/atera-vs-sysaid) - [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SysAid vs Autotask](https://www.g2.com/compare/autotask-vs-sysaid) - [SysAid vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-sysaid) - [SysAid vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-sysaid) - [SysAid vs Kaseya VSA](https://www.g2.com/compare/kaseya-vsa-vs-sysaid) ### 7. [Autotask](https://www.g2.com/products/autotask/reviews) By Kaseya **Average Rating:** 4.2/5 **Total Reviews:** 613 Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements Categories in common with SoftDesk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SoftDesk vs Autotask](https://www.g2.com/compare/autotask-vs-softdesk) **Compare Autotask with other alternatives:** - [Autotask vs ServiceNow IT Service Management](https://www.g2.com/compare/autotask-vs-servicenow-it-service-management) - [Autotask vs Freshservice](https://www.g2.com/compare/autotask-vs-freshservice) - [Autotask vs Atera](https://www.g2.com/compare/atera-vs-autotask) - [Autotask vs Jira Service Management](https://www.g2.com/compare/autotask-vs-jira-service-management) - [Autotask vs SolarWinds Service Desk](https://www.g2.com/compare/autotask-vs-solarwinds-service-desk) - [Autotask vs SysAid](https://www.g2.com/compare/autotask-vs-sysaid) - [Autotask vs ConnectWise PSA](https://www.g2.com/compare/autotask-vs-connectwise-psa) - [Autotask vs LogMeIn Resolve](https://www.g2.com/compare/autotask-vs-logmein-resolve) - [Autotask vs Kaseya VSA](https://www.g2.com/compare/autotask-vs-kaseya-vsa) ### 8. [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) By ConnectWise **Average Rating:** 4.0/5 **Total Reviews:** 582 Business Automation and ConnectWise PSA (formerly ConnectWise Manage) Categories in common with SoftDesk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SoftDesk vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-softdesk) **Compare ConnectWise PSA with other alternatives:** - [ConnectWise PSA vs ServiceNow IT Service Management](https://www.g2.com/compare/connectwise-psa-vs-servicenow-it-service-management) - [ConnectWise PSA vs Freshservice](https://www.g2.com/compare/connectwise-psa-vs-freshservice) - [ConnectWise PSA vs Atera](https://www.g2.com/compare/atera-vs-connectwise-psa) - [ConnectWise PSA vs Jira Service Management](https://www.g2.com/compare/connectwise-psa-vs-jira-service-management) - [ConnectWise PSA vs SolarWinds Service Desk](https://www.g2.com/compare/connectwise-psa-vs-solarwinds-service-desk) - [ConnectWise PSA vs SysAid](https://www.g2.com/compare/connectwise-psa-vs-sysaid) - [ConnectWise PSA vs Autotask](https://www.g2.com/compare/autotask-vs-connectwise-psa) - [ConnectWise PSA vs LogMeIn Resolve](https://www.g2.com/compare/connectwise-psa-vs-logmein-resolve) - [ConnectWise PSA vs Kaseya VSA](https://www.g2.com/compare/connectwise-psa-vs-kaseya-vsa) ### 9. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) By GoTo **Average Rating:** 4.3/5 **Total Reviews:** 468 LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today. Categories in common with SoftDesk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SoftDesk vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-softdesk) **Compare LogMeIn Resolve with other alternatives:** - [LogMeIn Resolve vs ServiceNow IT Service Management](https://www.g2.com/compare/logmein-resolve-vs-servicenow-it-service-management) - [LogMeIn Resolve vs Freshservice](https://www.g2.com/compare/freshservice-vs-logmein-resolve) - [LogMeIn Resolve vs Atera](https://www.g2.com/compare/atera-vs-logmein-resolve) - [LogMeIn Resolve vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-logmein-resolve) - [LogMeIn Resolve vs SolarWinds Service Desk](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk) - [LogMeIn Resolve vs SysAid](https://www.g2.com/compare/logmein-resolve-vs-sysaid) - [LogMeIn Resolve vs Autotask](https://www.g2.com/compare/autotask-vs-logmein-resolve) - [LogMeIn Resolve vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-logmein-resolve) - [LogMeIn Resolve vs Kaseya VSA](https://www.g2.com/compare/kaseya-vsa-vs-logmein-resolve) ### 10. [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) By Kaseya **Average Rating:** 4.0/5 **Total Reviews:** 326 Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Categories in common with SoftDesk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SoftDesk vs Kaseya VSA](https://www.g2.com/compare/kaseya-vsa-vs-softdesk) **Compare Kaseya VSA with other alternatives:** - [Kaseya VSA vs ServiceNow IT Service Management](https://www.g2.com/compare/kaseya-vsa-vs-servicenow-it-service-management) - [Kaseya VSA vs Freshservice](https://www.g2.com/compare/freshservice-vs-kaseya-vsa) - [Kaseya VSA vs Atera](https://www.g2.com/compare/atera-vs-kaseya-vsa) - [Kaseya VSA vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-kaseya-vsa) - [Kaseya VSA vs SolarWinds Service Desk](https://www.g2.com/compare/kaseya-vsa-vs-solarwinds-service-desk) - [Kaseya VSA vs SysAid](https://www.g2.com/compare/kaseya-vsa-vs-sysaid) - [Kaseya VSA vs Autotask](https://www.g2.com/compare/autotask-vs-kaseya-vsa) - [Kaseya VSA vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-kaseya-vsa) - [Kaseya VSA vs LogMeIn Resolve](https://www.g2.com/compare/kaseya-vsa-vs-logmein-resolve) ## Explore Articles - [Which log monitoring platform offers the fastest alerting features?](https://www.g2.com/discussions/which-log-monitoring-platform-offers-the-fastest-alerting-features) - [What is the most affordable website builder for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-website-builder-for-smbs) - [Highly rated digital asset management app](https://www.g2.com/discussions/highly-rated-digital-asset-management-app) - [Best rated AI sales assistant tools](https://www.g2.com/discussions/what-are-the-best-rated-ai-sales-assistant-tools) - [Most efficient AI infrastructure software for digital services](https://www.g2.com/discussions/what-is-the-most-efficient-ai-infrastructure-software-for-digital-services) - [Best online backup software solutions](https://www.g2.com/discussions/what-are-some-best-online-backup-software-solutions) ## Spotlight Categories - [Product Analytics Software](https://www.g2.com/categories/product-analytics) - [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) - [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim)