--- title: Smith.ai Live Chat Reviews meta\_title: 'Smith.ai Live Chat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how Smith.ai Live Chat works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 21 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Other Services url: https://www.g2.com/categories/other-services-a3556bb7-df48-4d51-af00-82ad0505f4c5 --- # Smith.ai Live Chat Reviews & Provider Details Claimed ###### Profile Status This profile is currently managed by Smith.ai Live Chat but has limited features. Are you part of the Smith.ai Live Chat team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Smith.ai Live Website Chat is the fastest and friendliest way to capture, screen, and convert website leads. Our Live Chat agents answer questions, screen leads, and schedule appointments 24/7. Chat can assist with screening leads with basic questions so you maximize meaningful interactions. Pay for relevant chats only. Easy setup on all website platforms. Instant chat transcripts in your email and CRM. SMS messages included. Let customers call you with Chat to Call. Smith.ai Live Chat is the most effective and affordable way to convert new website leads to grow your business. * * * Seller [Smith.ai](https://www.g2.com/sellers/smith-ai) Discussions [Smith.ai Live Chat Community](https://www.g2.com/products/smith-ai-live-chat/discuss) Languages Supported English, Spanish Overview by Maddy Martin Show More ## Pricing Pricing provided by Smith.ai Live Chat. ### A La Carte - $10 Per Live Staffed Chat Pay As You Go Per Month ### Starter Plan - 20 Chats $140.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/smith-ai-live-chat/pricing) ## Top-Rated Alternatives [ ![Ruby Receptionists](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ruby Receptionists") Ruby Receptionists 3.8/5(12) ](https://www.g2.com/products/ruby-receptionists/reviews) [ ![Chat Metrics | Managed Live Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chat Metrics | Managed Live Chat") Chat Metrics | Managed Live Chat 4.8/5(21) ](https://www.g2.com/products/chat-metrics-managed-live-chat/reviews) [ ![Peak Support](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peak Support") Peak Support 4.8/5(39) ](https://www.g2.com/products/peak-support/reviews) [ View All Alternatives ](https://www.g2.com/products/smith-ai-live-chat/competitors/alternatives) ## User Insights Average based on 21 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Juhani M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juhani M.") JM Juhani M. Head of Delivery, Technical Solutions Financial Services Mid-Market (51-1000 emp.) 3/19/2023 "Your reliable partner in easy and fast communication with your customers" 3.5/5 What do you like best about Smith.ai Live Chat? Smith.ai I like it because it's a live chat on my website to improve customer service and engagement. With chat, my clients can easily and quickly communicate with my business in real time, which helps me provide immediate assistance and respond to their requests. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? However Smith.ai live chat is a great tool, but there are some areas for improvements. I didn't like this confusion, for example, some chatbot answers are not related to the client's question. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? Smith.ai Live Chat has brought great benefits to my company. It helped me communicate with my clients in real time and Smith.ai Live Chat has played an important role in increasing my business's online presence and profitability. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Julie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie S.") JS Julie S. Senior Director, Strategy at Optum Health Hospital & Health Care Enterprise (\> 1000 emp.) 3/19/2023 "Improving communication with customers Smith.ai transcription and analysis of live chat" 3.5/5 What do you like best about Smith.ai Live Chat? Smith.ai the benefit of live chat was a great solution for my business, and it helped me improve customer service and increase revenue. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? Chat is not bad but chat agents can't answer some of my clients ' technical questions it would be nice to sort out this error Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? The benefits of this chat not only improved my customer service, but also increased sales and revenue. In addition, chat transcripts and analytics are provided Smith.ai live chat gave me valuable information about the needs of my clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Aaron W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron W.") AW Aaron W. Strategy Director & Financial Services Small-Business (50 or fewer emp.) 7/20/2021 "Very Professional and Personalized" 5/5 Describe the project or task Smith.ai Live Chat helped with: Smith ai incorporated live chat into our online lead generation website. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? 1. It's functional 2. The live chat receptionists are beyond excellent and don't make mistakes. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? The chat widget is mobile friendly, but doesn't lend itself to starting open or opening since it takes up a lot of smart phone real estate. Very minor and Super far from being a deal killer. Review collected by and hosted on G2.com. Recommendations to others considering Smith.ai Live Chat: Do it! Very inexpensive given what it buys you. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? Added live chat to website. Benefit is some leads really prefer live chat to phone or contact forms. Review collected by and hosted on G2.com. Show More Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4875561/official_response/edit) Thank you for your review, Aaron! We're happy to respond and capture your web leads! Validated ReviewerIncentivizedSource: G2 invite ![John R. S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John R. S.") JS John R. S. Co-Chair Law Practice 12/16/2020 "Smith.ai Live Chat Review" 4.5/5 Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4523448/official_response/edit) Thank you so much for your kind words, John! We're more than happy to answer your leads 24/7 on your behalf to let you focus on existing client work! Validated ReviewerSource: Organic ![R.J. N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R.J. N.") RN R.J. N. C Small-Business (50 or fewer emp.) 2/17/2021 "Fantastic CX Experience (Smith.ai)" 5/5 Describe the project or task Smith.ai Live Chat helped with: We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? The setup process takes a little bit of time, but it is well worth it once you are done. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? We have not had any problems so far and are able to provide support for our customers 24/7. This has led to an increase in sales by over 50% from when it was first implemented and almost no frustrated customers coming in looking for an answer. Review collected by and hosted on G2.com. Show More Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4605566/official_response/edit) Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads! Validated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") GL Verified User in Legal Services Small-Business (50 or fewer emp.) 6/21/2021 "No Brainer" 5/5 Describe the project or task Smith.ai Live Chat helped with: I’ve used smith.ai receptionist services, and the Live Chat was a no brainer for me. The live chat receptionists interact in real time with website visitors in the same way he or she would interact on a live phone call. I’ve received great leads from the service. I think it’s important to meet leads where they are, and they now expect live chat. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? I don't miss leads who are ready to convert when on the website. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? I haven't had any problems. The agents interact with the same script I use for answering phone calls. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? I practice family law. People like to deal with setting up consultations while they are at work and unable to talk in the phone. This is convenient for leads. Review collected by and hosted on G2.com. Show More Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4813052/official_response/edit) Thank you for your review! We're more than happy to help capture your web leads for your business! Validated ReviewerSource: Organic ![Amanda R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda R.") AR Amanda R. Paralegal Small-Business (50 or fewer emp.) 3/8/2021 "Helped Streamline Our Firm" 5/5 Describe the project or task Smith.ai Live Chat helped with: Smith.ai has been fantastic with assisting with new and current clients. Our firm has been able to streamline many of our practices and grow due to Smith.ai's assistance with lead management. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? The best part of Smith.ai is the fact that our clients can reach someone 24/7 via chat or phone. This has increased our clients' satisfaction with our firm and services. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? Sometimes the receptionists do not follow the instructions provided by the firm causing some communication issues. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? Our front office staff has more time to complete other tasks without having to worry about the phone calls, voicemails, or chats being missed. This makes our firm more productive. Review collected by and hosted on G2.com. Show More Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4637671/official_response/edit) Thank you for your review, Amanda! We're happy to help your staff complete other productive tasks while we're answering your chats and calls! Validated ReviewerSource: Organic ![Maria N. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria N. J.") MJ Maria N. J. Law Offices of Maria N. Jonsson, Trusts & Estates Small-Business (50 or fewer emp.) 11/8/2020 "Smith Chat increased my Leads by an additional 30%" 5/5 Describe the project or task Smith.ai Live Chat helped with: Smith Chat is a great and very convenient avenue for website visitors to get in touch effortlessly without calling or emailing me. The Chat service literally adds an average of 25% additional Leads each month for my law firm. It is very customizable to fit with your brand, as well as to design the right Q&A to afford an easy access for site visitors to share their legal needs. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? The Chat creates an instant email with the visitor's contact info so we can immediately follow up on the Lead. I like the feature to ask "HOW do you prefer to be contacted" -so the follow up on our part is most welcome by the visitor. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? There is nothing that I dislike about the chat service - it replaced my original third party chat service, which came at the time my designed - at a significant cost reduction and a great value to my firm. Review collected by and hosted on G2.com. Recommendations to others considering Smith.ai Live Chat: Take a leap of faith with Smith.ai Chat and you will not regret it Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? Easy access from any platform, with no need to log into email or call/speak with my Front Desk. Instant email that alerts me of the Lead. The Chat leads comprise a sizeable part of my converted leads. Review collected by and hosted on G2.com. Show More Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4459696/official_response/edit) Thank you for your review, Maria! We're happy to help increase your leads by an additional 30%! Validated ReviewerSource: Organic ![Sara M. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara M. K.") SK Sara M. K. Associate Attorney (Legal Engineer) Small-Business (50 or fewer emp.) 11/3/2020 "Great Services for a Great Price" 5/5 Describe the project or task Smith.ai Live Chat helped with: They answer phones for our law firm 24/7. We've been able to ensure all clients and potential clients can speak to a live person at any time during Covid-19. They also schedule meetings, complete intakes for us and collect payments over the phone. Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? Staff is really responsive to our requests. Clients are impressed by the professional staff. Prices are great for the services they provide. Everything is so easy to use and set up. We've tried other answering services in the past and found the professionalism and responsiveness was lacking. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? Not much to dislike. They're constantly striving to provide better service for us and our clients. We haven't encountered any problems with their services. I do wish they had an app to interact with the Smith.AI dashboard. Review collected by and hosted on G2.com. Recommendations to others considering Smith.ai Live Chat: Try them out if you're even considering a chat service. You will not be disappointed. They offer great trials and white glove setup services. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? We use them for answering phones, completing intakes, scheduling meetings, and taking payments. The benefits have been enormous. We save 10-15 min. of staff time with every call they answer. Review collected by and hosted on G2.com. Show More Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4452222/official_response/edit) Thank you, Sara! We're happy to respond 24/7 to your leads and clients and save time for your staff! 5/3/2022 Validated ReviewerSource: Organic CS Crissy S. Small-Business (50 or fewer emp.) 6/22/2020 "Smith.ai rocks!!" 5/5 Describe the project or task Smith.ai Live Chat helped with: I’ve been a customer of Smith’s for over two years now. I’ve used their online chat service which are excellent and continue to use the following: they answer calls, schedule new clients, follow up on leads and more! Review collected by and hosted on G2.com. What do you like best about Smith.ai Live Chat? I love that Smith will answer calls and input information directly into my intake that syncs to my CRM. I also love that they never get information from leads wrong (something my old service did often). Review collected by and hosted on G2.com. What do you dislike about Smith.ai Live Chat? Nothing so far - very happy with them! Even if I ever have questions or need clarification on something they are so responsive. Great customer service! Review collected by and hosted on G2.com. Recommendations to others considering Smith.ai Live Chat: Give them a shot! You will not be disappointed. Review collected by and hosted on G2.com. What problems is Smith.ai Live Chat solving and how is that benefiting you? They don’t get lead or client information incorrect when answering calls, they don’t hang up on leads and I no longer get the complaint that it sounds like i have an answering service. Review collected by and hosted on G2.com. Show More Response from Maddy Martin of Smith.ai Live Chat [Editedit](https://www.g2.com/survey_responses/smith-ai-live-chat-review-4269240/official_response/edit) Thanks for the review, Crissy! We're so happy that we're enabling fast (and accurate!) intake to your CRM and giving your current and potential clients a positive experience. Validated ReviewerSource: Organic ## Questions about Smith.ai Live Chat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Smith.ai Live Chat ](https://www.g2.com/products/smith-ai-live-chat/discussions/new) GU Guest User What is Smith.ai Live Chat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smith-ai-live-chat-used-for) ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Samir Sampat • Last activity over 4 years ago What if I need to cancel my service? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-if-i-need-to-cancel-my-service) [ View all Discussions ](https://www.g2.com/products/smith-ai-live-chat/discuss) ## Pricing Options Pricing provided by Smith.ai Live Chat. ### A La Carte - $10 Per Live Staffed Chat Pay As You Go Per Month ### Starter Plan - 20 Chats $140.00 Per Month ### Basic Plan - 50 Chats $300.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/smith-ai-live-chat/pricing) ##### Categories on G2 [Managed Live Chat](https://www.g2.com/categories/managed-live-chat) ##### Explore More [Best network monitoring software for small business](https://www.g2.com/discussions/best-network-monitoring-software-for-small-business)[Popular VoIP platforms for corporate use](https://www.g2.com/discussions/popular-voip-platforms-for-corporate-use)[Which brand protection software has the fastest time to value for mid-sized organizations while still meeting compliance and security requirements?](https://www.g2.com/discussions/which-brand-protection-software-has-the-fastest-time-to-value-for-mid-sized-organizations-while-still-meeting-compliance-and-security-requirements) [What are the best AI writing assistants with top reviews for corporate emails?](https://www.g2.com/discussions/what-are-the-best-ai-writing-assistants-with-top-reviews-for-corporate-emails)[Which health care credentialing solutions offer the best integration capabilities for existing systems?](https://www.g2.com/discussions/which-health-care-credentialing-solutions-offer-the-best-integration-capabilities-for-existing-systems)[Which solution supports secure transcription for confidential documents?](https://www.g2.com/discussions/which-solution-supports-secure-transcription-for-confidential-documents) [Show MoreShow Less](javascript:void(0);)