1. [Home](https://www.g2.com/) 2. ... 3. [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat) 4. [Smith.ai Live Chat Discussions](https://www.g2.com/products/smith-ai-live-chat/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7570683d5a44a7635e85dae0f7e8eaa5/smith-ai-live-chat.jpg "Product Avatar Image") ](/products/smith-ai-live-chat/reviews) [ Smith.ai Live Chat ](/products/smith-ai-live-chat/reviews) (21)4.8/5 Smith.ai Live Website Chat is the fastest and friendliest way to capture, screen, and convert website leads. Our Live Chat agents answer questions, screen leads, and schedule appointments 24/7. Chat can assist with screening leads with basic questions so you maximize meaningful interactions. Pay for relevant chats only. Easy setup on all website platforms. Instant chat transcripts in your email and CRM. SMS messages included. Let customers call you with Chat to Call. Smith.ai Live Chat is the most effective and affordable way to convert new website leads to grow your business. Show More * * * ### 90.0 Nps Score Already have Smith.ai Live Chat? ### All Smith.ai Live Chat Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Smith.ai Live Chat used for? ](/discussions/what-is-smith-ai-live-chat-used-for) What is Smith.ai Live Chat used for? [ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.&title=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Loading... [Samir S.](https://www.g2.com/users/ba523b00-9e61-4b82-a38e-b3bd066224e9 "Samir S.") • almost 5 years ago More Options - [ # What if I need to cancel my service? ](/discussions/what-if-i-need-to-cancel-my-service) What's the process of canceling service if I need to? [ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.&title=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Loading... [Samir S.](https://www.g2.com/users/ba523b00-9e61-4b82-a38e-b3bd066224e9 "Samir S.") • almost 5 years ago More Options - [ # What happens if I'd like to pause my service? ](/discussions/what-happens-if-i-d-like-to-pause-my-service) If I need to pause my service at any point for any reason, what's the process? [ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.&title=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Loading... [Samir S.](https://www.g2.com/users/ba523b00-9e61-4b82-a38e-b3bd066224e9 "Samir S.") • almost 5 years ago More Options - [ # What is a "relevant" chat? ](/discussions/what-is-a-relevant-chat) How is a "relevant" chat defined if I used your service? [ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.&title=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Loading... [Samir S.](https://www.g2.com/users/ba523b00-9e61-4b82-a38e-b3bd066224e9 "Samir S.") • almost 5 years ago More Options - [ # Do you have customers sign contracts? ](/discussions/do-you-have-customers-sign-contracts) Are contracts required to sign-up for your service? [ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.&title=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Loading... [Samir S.](https://www.g2.com/users/ba523b00-9e61-4b82-a38e-b3bd066224e9 "Samir S.") • almost 5 years ago More Options - [ # Do you charge for add-ons? ](/discussions/do-you-charge-for-add-ons) How do add-on charges work, if any? [ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.&title=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Loading... [Samir S.](https://www.g2.com/users/ba523b00-9e61-4b82-a38e-b3bd066224e9 "Samir S.") • almost 5 years ago More Options - [ # Do you bill per chat? ](/discussions/do-you-bill-per-chat) Is your chat pricing like your call pricing? [ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.&title=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Loading... [Samir S.](https://www.g2.com/users/ba523b00-9e61-4b82-a38e-b3bd066224e9 "Samir S.") • almost 5 years ago More Options - [ # How much does text answering cost? ](/discussions/how-much-does-text-answering-cost) How much do you charge for texts? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.&title=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Loading... [Samir S.](https://www.g2.com/users/ba523b00-9e61-4b82-a38e-b3bd066224e9 "Samir S.") • almost 5 years ago More Options - [ # How does text answering work? ](/discussions/how-does-text-answering-work) If I wanted to use Smith.ai for texting, how would it work? [ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.&title=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smith.ai+Live+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smith.ai+Live+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%0aAsk+Smith.ai+Live+Chat+questions+and+get+answers+from+expert+users+in+our+Smith.ai+Live+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/smith-ai-live-chat/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/4051d45bbdb1471ad15e0f01dc4e101b/smith-ai-live-chat.svg "Product Avatar Image") ### Have you used Smith.ai Live Chat before? Answer a few questions to help the Smith.ai Live Chat community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmith-ai-live-chat%2Fdiscuss%3Fsmall_ask%3Dsmith-ai-live-chat) No ## Top Contributors in Smith.ai Live Chat 1 ![Maddy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maddy M.") MM Loading... ### [Maddy M.](https://www.g2.com/users/710f5644-9a69-4d2d-86bf-9ae71a81fd34 "Maddy M.") SVP of Growth 8 pts 2 ![Samir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samir S.") SS Loading... ### [Samir S.](https://www.g2.com/users/ba523b00-9e61-4b82-a38e-b3bd066224e9 "Samir S.") 8 pts