What I like best about Smartsheet is:

- the fact that it is cloud-based and easy to share with colleagues

- that we have a joined-up view on project planning and project updates

- the fact that it is very versatile and that you can customize SmartSheets however you need to fit the requirements of your project Review collected by and hosted on G2.com.

I feel that the look of Smartsheet is a little bit outdated, and I feel that this could do with a little bit of an overhaul to make it look a bit more modern. I also dislike the way in which the timeline works. I think it could be better implemented to show the roadmap planning and give you more options to be able to set out a roadmap that meets the requirements that you have. Review collected by and hosted on G2.com.

Smartsheet’s biggest strength is its spreadsheet-like interface, which makes it immediately familiar for teams moving over from Excel or Google Sheets, while still offering robust project management capabilities. It has a strong task management, including flexible fields and linked records, along with multiple ways to view work across grid, Gantt, Kanban, and calendar formats. Its workflow automations and integrations are a huge time saver and help reduce errors. Real-time collaboration features allows team to contribute instantly. It allows scalable, it grows with the company. Review collected by and hosted on G2.com.

There are a few limitations that it really lacks: - weaker search and conditional formatting than expected - unresponsive on lower-tier plans with urgent tickets left unresolved - key features (such as unlimited automations and WorkApps) locked behind higher price tiers for much smaller teams, while lower plans also lack useful extras like time tracking and workforce analytics. Review collected by and hosted on G2.com.

I enjoy using Smartsheet to collect information from clients. They complete an input form that automatically populates the relevant fields in my sheet, allowing me to efficiently process their requests.

I also really appreciate the new AI capabilities, which allow me to review client information instantly without having to rely on my own input sheets. The process is fast, accurate and saves me a considerable amount of time. Review collected by and hosted on G2.com.

Our team is very happy with Smartsheet overall, and we have no significant complaints. We believe the pricing is reasonable and well justified, particularly considering how extensively we use the platform in our daily operations. The user interface is intuitive, user-friendly and well designed, making it easy for everyone in the office to work efficiently.

One area that could benefit from improvement is the training and onboarding process for new employees. While the platform itself is relatively easy to use, getting new team members fully up to speed can take several weeks, whereas we would ideally like to achieve this within a few days. More comprehensive, structured training resources specifically designed for new users would make the onboarding process significantly faster and more efficient. Review collected by and hosted on G2.com.

Ease of use. Very simple to start up a new project and share with people. Even if they are not well versed in PM, it is very intuitive. Being able to use shortcuts to add in information is extremely helpful. Setting up automations to flag to contributors when certain information has been added also make it more current. There is a significant amount of content available to help learn new skills and ways to use SmartSheet. It is also reliable and we feel confident that information saved in workspaces is appropriated protected from a confidentiality stand point, as well as always accessible. Review collected by and hosted on G2.com.

Viewing the gantt and the grid at the same time can be incredibly frustrating, especially when not working on a large monitor. If there were a way to pick certain, important columns to always show while also scrolling the gantt (a bit like pane freeze in excel), this would be extremely helpful. Also, the zoom function on smartsheet is far from optimal. There are not enough increments so you either zoom too much or too little. It would be great to describe changes and have an AI agent implement them (in the way that claude now interfaces with various programs. Review collected by and hosted on G2.com.

It's pretty easy for new people to understand the basic UI. Once they are committed to learning then the integrations for example the dashboards and other reports etc takes some time for them to understand, but with the online videos and community its easy to learn. The AI integration is helpful at times, especially with the AI charts for dashboards. Review collected by and hosted on G2.com.

At times, the EU domain is slow. Sometimes I wish there were similar formulas to excel, such as lookup. I know there are workarounds but they also require a lot of work to setup. Also it would be great to integrate html dashboards created by Claude into the smartsheet dashboards. Review collected by and hosted on G2.com.

I use Smartsheet as the backbone for production scheduling, to plan and track builds, keep tabs on labour hours, and put together daily readiness reports. I like that it feels like a natural spreadsheet, so people can pick it up quickly, and I could get a sheet set up and working without much hassle. The Gantt view and critical path feature show me straight away how a job slipping affects everything downstream, instead of making me rebuild the plan by hand. Automated alerts save me time when I’m managing 20+ schedules, and dashboards and reports pull everything together using live data. I can see where every build is at, spot clashes or delays early, and get updates without chasing people. Using forms and update requests on iPads lets operators enter information from the shop floor, which has cut down on double handling and replaced a time-consuming paper trail with a smoother, more reliable system. I also like that Smartsheet is easy enough to adapt as schedules change, and that licensed connectors let me use other reporting tools while adhering to our internal ICT boundaries. Review collected by and hosted on G2.com.

I find Smartsheet can get slow and clunky with large, complex sheets, especially when they have lots of rows, cross-sheet references, and formulas. Cross-sheet formulas can hit limits, so I have to build workarounds. I’d like better resource management and capacity planning built in without paid add-ons, since some advanced reporting and resource planning features aren’t included as base features. The mobile report output could also be better; I can’t use “collapse all” like I can on desktop. Review collected by and hosted on G2.com.

What I like most about Smartsheet is that it feels familiar like a spreadsheet but works as a full project management tool. My team picked it up quickly. Being able to switch between grid, Gantt, card and calendar views makes it easy to track tasks, timelines and dependencies in one place. The automation features (alerts, reminders, approval workflows) save us a lot of manual follow-up, and the dashboards give management a clear, real-time view of status without anyone building separate reports. Collaboration is also strong: sharing sheets, commenting on rows and attaching files keeps everything in context instead of scattered across emails. Review collected by and hosted on G2.com.

Large sheets with many rows, formulas and cross-sheet references can get slow to load and update. The formulas are more limited than Excel’s, and cross-sheet references are clunky to set up and maintain. Reporting and dashboard formatting is less flexible than I’d like. Licensing can also get expensive as more users need editing access, and the mobile app is fine for quick checks but awkward for real editing. Review collected by and hosted on G2.com.

What I like most about Smartsheet is its intuitive interface, flexibility, and ease of use. Its spreadsheet-style views, customizable dashboards, and reporting tools make it easy to manage projects, track progress, and collaborate with teams.

I particularly appreciate its integration capabilities, workflow automation, and overall performance. These features help reduce manual tasks, improve productivity, and connect different business processes. The onboarding resources also make it relatively easy for new users to get started.

From a business perspective, Smartsheet delivers good value by improving operational efficiency and saving time. Its AI and intelligent automation capabilities further enhance the experience by simplifying tasks, generating insights, and supporting better decision-making. Review collected by and hosted on G2.com.

One area I find challenging is that Smartsheet can become less intuitive when managing complex workflows, large datasets, or highly customized solutions. Some advanced features also have a learning curve, which can make onboarding and adoption more difficult for new users.

I also think there is room for improvement in performance when working with larger sheets, as well as in the flexibility of integrations and automation. Some configurations require additional effort or technical knowledge to achieve the desired results.

Pricing is another consideration, particularly for smaller teams that need access to advanced capabilities. I would also like to see more advanced AI features, smarter recommendations, and greater flexibility in customizing AI-powered workflows. Review collected by and hosted on G2.com.

The interface feels familiar, but it offers many more options to personalize your information and tailor a document that is both easy to use and provides meaningful data simultaneously. Review collected by and hosted on G2.com.

I have not found anything at this point that Smartsheet would not do. Any questions I had while building my sheets were promptly answered by the Smartsheet team. Review collected by and hosted on G2.com.

The automated messaging and workflows are super important and save our university time when it comes to processes. The time stamps and tracking (cell history) are crucial for some larger programs we manage and to audit specific timelines. We are able to share sheets and workspaces easily and transition (i.e., succession plan) between teammates easily. Super helpful for coverage periods and high volume times we bring on temp folks to support. Review collected by and hosted on G2.com.

Sometimes it's hard to envision how to scaffold a workflow or specific sheet until you tinker and test it out. We've had some solid examples to draw on, which is helpful, but having university specific client examples instead of business or corporate would be most useful to us. Review collected by and hosted on G2.com.