I really like how easy it is to gather information to get answers you feel are the most important for the topic at hand. It really helps streamline the process in our company for such things as supporting our technology, reporting shipping discrepancies, and assisting with accounting functions. Review collected by and hosted on G2.com.

In my current role, I haven't found a downside. I have not created forms for sending out. I am typically the recipient who fills out the required information. Review collected by and hosted on G2.com.

What I like most about Smartsheet is its user-friendly interface and ability to organize tasks, track project progress, and collaborate with team members in real time. It improves productivity, streamlines workflows, and makes it easy to manage deadlines and share information in one place. Review collected by and hosted on G2.com.

One downside of Smartsheet is that some advanced features can be difficult to learn, especially for new users. Customizing reports and automations can take time, and some features may require additional training or higher-cost plans. Review collected by and hosted on G2.com.

Honestly, it just makes project tracking a lot less chaotic. It looks and feels like a regular spreadsheet at first, so it was super easy for my team to pick up, but the automation options and dashboards are what actually save us time. It's great for keeping everyone on the same page without constantly sending follow-up emails. Review collected by and hosted on G2.com.

It takes a lot of onboarding time for new team members to get used to it. Review collected by and hosted on G2.com.

What I like most about Smartsheet is its ability to centralize information, streamline workflows, and improve accountability across multiple teams and properties. As someone who oversees occupancy, leasing, and compliance operations, having a shared platform to track assignments, monitor progress, and manage deadlines is extremely valuable. The ability to customize sheets, collaborate in real time, and maintain visibility into outstanding tasks helps reduce unnecessary back-and-forth communication and keeps everyone organized. It's especially helpful when managing a large portfolio with multiple moving parts. Review collected by and hosted on G2.com.

One of the biggest drawbacks of Smartsheet is that it can become difficult to navigate and maintain as workflows grow more complex. While the customization options are helpful, setting up automated processes, formulas, and reporting can be time-consuming and isn't always intuitive. Managing large amounts of information across multiple sheets can also create challenges with consistency and organization, particularly when several teams are involved. I would love to see more user-friendly automation tools, improved cross-sheet functionality, and easier ways to consolidate information without requiring extensive manual setup or maintenance. Review collected by and hosted on G2.com.

I appreciate that Smartsheet feels familiar because it is similar to Excel, which makes it relatively easy to learn and navigate. At the same time, many of its features feel more intuitive, particularly conditional formatting and the ability to connect and work across multiple sheets. These capabilities make it easier to organize information, track progress, and manage data more efficiently. Review collected by and hosted on G2.com.

I wish Smartsheet allowed multiple tabs within a single document, similar to an Excel workbook, rather than requiring each sheet to be created separately within a workspace. Although this structure can feel less organized when working with several related sheets, the workspace navigation is straightforward enough that it has not created a significant issue. Review collected by and hosted on G2.com.

I like the visibility and standardization in Smartsheet. I can see project statuses, what’s pending, and project progress in one dashboard. I can use the same data source to create different reports and views. I use reporting, planning, sheets, Gantt views, baselining, intake process flows, and automated workflows. I found the initial setup pretty easy and straightforward. Review collected by and hosted on G2.com.

I have trouble with resource management because the tool requires specific tasks with durations and percent allocations that stay the same throughout that duration, which doesn’t work for our area. It would be great to see the resource load for each cross-functional team on a monthly basis in a quick dashboard view. The chart capabilities can also feel limiting, especially for tracking multiple tasks on a burn chart. I’d also like better support for tracking timeline steps that are documents we need to complete before a major milestone, along with driving path instead of just critical path and better successor management. Review collected by and hosted on G2.com.

I find Smartsheet pretty easy to understand out of the box, and I enjoy figuring out how to set things up to make it easier for people at my organization to confirm what they’ve done or understand what they need to do. I love how it integrates with Jira and how Control Center rolls up information across study-level activities. I really love the automations for handling communication and data updates, which make things easier to manage. I’m also learning the value of the pivot app in the Control Center module, Dynamic View, the Jira Connector, and column linking—I really love column linking. Launching new projects in Smartsheet is pretty easy, too. Review collected by and hosted on G2.com.

I wish I could refresh the screen while searching for a sheet or data to link, especially if I’ve added something new while the prompt is still open. I’d also like to add information bubbles to reports or Dynamic View columns so people can understand what each column is for when they view or enter data. Review collected by and hosted on G2.com.

I find Smartsheet easy to use. I can quickly create a grid, run reports, and show higher-ups a dashboard. I use it to track projects, financial spend, appeals, and invoices, and I’m setting up automated approvals. I like the new table view and being able to link columns directly, so I don’t have to retype the same list of people and it saves time. Smartsheet is much quicker and more accessible than Excel—like Excel on super power—and the setup was extremely easy. I gave it a 10 and am already trying to get my brother to switch to it. Review collected by and hosted on G2.com.

I sometimes have trouble getting formulas to work in the summary. When I tried to activate AI on a grid summary, it didn’t automatically pop up to help. We also aren’t currently able to keep level 1 data in Smartsheet. Review collected by and hosted on G2.com.

I use Smartsheet to help our organization stay on the same page about our advocacy priorities and stay coordinated. I like that we could customize it to serve our needs, and that its reporting and dashboards make it relatively easy to find what I’m looking for. I also like the high degree of customization when building a project. The integration with SharePoint is pretty seamless and seems to work really well, and the initial setup was pretty easy. The custom build team has been great. Druv has been a wonderful companion and colleague on the journey, is great to work with, and is really good at what he does. Review collected by and hosted on G2.com.

I don't think the user interface is particularly good. When a work request comes through asking for approval, it's difficult to understand the context around it and move from the approval screen to the project screen. I have to click around more than I would like, even though we bought the most expensive version. Our organization also continues to struggle to adopt Smartsheet, and finding ways to make it useful within a client's business context would help. For a company like ours, it can feel like a square peg in a round hole, and it takes a fair amount of customization to make it work. Review collected by and hosted on G2.com.

I love how everything is organized and easy to read. You can also customize it with any formats you want. It works very fast and typically doesn't cause any issues. Review collected by and hosted on G2.com.

We were having issues before and the support staff wasn't too helpful on what we needed done. I think they may have been confused. Review collected by and hosted on G2.com.