This is the only review-capture system that works with our rewards system. Review collected by and hosted on G2.com.

It has a bit of a learning curve, but the customer support staff is great, and their reps really help you through it. Review collected by and hosted on G2.com.

Great customer service and account management. A better review management process than most other players in the field - they're actually fair. Not owned by some large conglomerate that will continue to jack up prices every year while adding features you don't need. Review collected by and hosted on G2.com.

What i used to dislike, they've addressed, so not much to dislike at this point. Review collected by and hosted on G2.com.

Very helpful review distribution system. This enables pointing customers toward other systems. Review collected by and hosted on G2.com.

nothing, it works very well. it would be nice if the LLM's recognized the validity of smartcustomer reviews more. Review collected by and hosted on G2.com.

When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselves floundering when we attempted to collect reviews. Immediately we assumed it was not us but site jabber that was the cause of our lackluster rating. Of course after getting into contact with site jabber we learned we were going about the process all wrong as none of our reviews were coming in verified as real customer experiences nor were we giving our clients a clear path to be able to share their experiences they've had with us via our instructions. After a quick meeting with the staff over at site jabber, we instantly saw a massive increase in our review flow as well as our star rating. They make things easy to use, intuitive and readily available for your business needs, and should you still need some assistance for anything more in depth, or just hope for some advice on getting your company the feedback it deserves, site jabber has proven to me time and time again, that it is 100% the review solution that can help you get there. Since that time Site jabber has been integrated as a daily tool for our customer service team, and due to its swift, straight forward implementation, we continue to see positive and constructive criticism flowing in as a result. I have personally recommended site jabber to a few industry friends because of my personal experiences with the platform, and can't see myself doing any differently anytime soon. Review collected by and hosted on G2.com.

The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciting reviews doesn't have a necessarily negative affect ton my business or its image, making it easier and or more streamlined for unsolicited natural reviews from a customer perspective could only have a positive affect in my mind. The robust moderation system included with site jabber can and does prevent spam/ fraudulent reviews from coming through so allowing customers to give testimonials without prompting would help smaller businesses like my own quite a lot. Review collected by and hosted on G2.com.

The services offered meet our needs at a reasonable price. Product reviews in addition to company reviews, integrations with our Shopify ecommerce store, active review requests, and easy sharing of reviews all add to the list of what Sitejabber does right. Good customer relations and technical support back up the value of doing business with them. Review collected by and hosted on G2.com.

Many service options involve an additional fee. Product reviews are separate from company reviews, and sharing reviews on multiple platforms is an extra cost, as well. We like that they have these options, but sometimes having to pay extra for the next step means putting off that step. Still, it may end up making the platform affordable when you can't pay for everything, but you can pick and choose what is most important. Review collected by and hosted on G2.com.

Sitejabber has been an invaluable resource for our business, and I must commend their exceptional customer success team for their outstanding support. Recently, we had the pleasure of working closely with one of their managers, and the experience was nothing short of fantastic.

Their manager went above and beyond to assist us in driving more traffic to our website through effective strategies tailored to our needs. Moreover, they provided invaluable feedback on how to enhance our review collection process and elevate our score on the platform.

Their expertise and guidance were instrumental in helping us navigate the intricacies of online reputation management, ultimately leading to tangible results for our business. Thanks to Sitejabber's proactive approach and the dedication of their customer success team, we've been able to significantly improve our online presence and build trust with our customers.

Overall, I highly recommend Sitejabber to any business looking to boost their online reputation and enhance customer engagement. With their exceptional service and knowledgeable team, you can expect nothing but the best in terms of support and results. Review collected by and hosted on G2.com.

So far, there are no complaints regarding the platform itself. Review collected by and hosted on G2.com.

The customized feedback link that we can give to our customers makes it easy for them to leave us reviews and shows the review as a "Verified Purchase" so people know these are real reviews from actual customers and not fake. Also, their customer support is great. Our account Manager Christina has been an invaluable source of information on how to get more reviews. Review collected by and hosted on G2.com.

No real downsides. I wish it was as well recognized as some of the other review sites. But I believe it is gaining traction and will be the go-to review site for people in the future. Review collected by and hosted on G2.com.

The conversion rate for reviews is really impressive, not just on the Sitejabber platform, but on others using the distribution tool as well! The platform makes it incredibly easy for us to manage our review invites and responses all in one place. It's a great one stop shop for a great price! Review collected by and hosted on G2.com.

No major complaints! The only thing that would make things a tad easier is to have the ability to update a few things ourselves on the back end without having to reach out, but completely understand the need for the SJ team to be involved and they are always very responsive and helpful! Review collected by and hosted on G2.com.

The site has TONS of cute features, and analytics and everything, and at the same time it requires ZERO time for learning it. Everything is super obvious. Also, one of those [rare] companies whose email marketing is not bothering but is useful and interesting. Review collected by and hosted on G2.com.

Not a dislike, technically speaking, but this site might be not for every product/market. It targets rather specific market audience, thus, some sites get thousands of reviews, while others have zero reviews for years. It is somewhat of a lucky guess. Review collected by and hosted on G2.com.

They offered the most features at a reasonable price as well as flexibility within the platform Review collected by and hosted on G2.com.

I wish SiteJabber was better known so that the general public could see it as a true contender to sites like TrustPilot. Review collected by and hosted on G2.com.