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# Reviews.io vs SmartCustomer Comparison - What are their main differences?

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Reviews.ioSmartCustomer[+ Add Product](#)

Pricing

**Reviews.io**
Free Trial

**$29.00** 300 Review Invites Per Month · Essentials 

**SmartCustomer**
 **Contact Us** · Liftoff 

**Pricing Insights**
from reviews

Time to Implement

**Reviews.io**
1 month

Based on 155 responses

**SmartCustomer**
1 month

Based on 22 responses

Return on Investment

**Reviews.io**
8 months5 months sooner

Based on 124 responses

**SmartCustomer**
13 months

Based on 12 responses

Perceived Cost

**Reviews.io**
$$$$$

**SmartCustomer**
$$$$$

Average Discount

**Reviews.io**
8%2% more

**SmartCustomer**
6%

 ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io")

 ![SmartCustomer](https://images.g2crowd.com/uploads/product/hd_favicon/7451fa233d78a2666bfb96457e13650f/smartcustomer.svg "SmartCustomer")

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Phone CallTalk it through live with a software advisor.

**Pros & Cons**
from reviews

**Reviews.io**
[
Customer Support (91)
](https://www.g2.com/products/reviews-io/reviews?filters%5Bsentiment_snippet%5D=1315886&qs=pros-and-cons#reviews)[
Helpful (53)
](https://www.g2.com/products/reviews-io/reviews?filters%5Bsentiment_snippet%5D=1315732&qs=pros-and-cons#reviews)[
Expensive (11)
](https://www.g2.com/products/reviews-io/reviews?filters%5Bsentiment_snippet%5D=1315770&qs=pros-and-cons#reviews)[
Poor Customer Support (8)
](https://www.g2.com/products/reviews-io/reviews?filters%5Bsentiment_snippet%5D=1315630&qs=pros-and-cons#reviews)

**SmartCustomer**
[
Automation (1)
](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews)[
Centralized Management (1)
](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews)[
Limited Features (1)
](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews)[
Poor Customer Support (1)
](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews)

Integrations

**Reviews.io**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0d4e9aa5d1fff7bc6a95891d892053fd/attentive.png "Product Avatar Image")

Attentive

](https://www.g2.com/products/attentive/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9954d1f1b2193bfcf0220bf84917e62e/bloomreach-bloomreach.jpg "Product Avatar Image")

Bloomreach

](https://www.g2.com/products/bloomreach-bloomreach/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_426afa3a1d4ca2aaf5eec41a084a809b/boost-ai-search-discovery.png "Product Avatar Image")

Boost AI Search & Discovery

](https://www.g2.com/products/boost-ai-search-discovery/reviews)[
View all
](https://www.g2.com/products/reviews-io/integrations)

**SmartCustomer**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e921a44a73bbc498c8a23be2e72ccd5/trueloyal.png "Product Avatar Image")

TrueLoyal

](https://www.g2.com/products/trueloyal/reviews)[
View all
](https://www.g2.com/products/smartcustomer/integrations)

Screenshots

**Reviews.io**
 ![Reviews.io screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/203944/display-seller-ratings.png)

**SmartCustomer**
 ![SmartCustomer screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1795403/Polished_Chrome_Robot_Cleaners_Featured_Image-1.png)

**Ratings**
from reviews

Meets Requirements

**Reviews.io**

9.2

9.2550

**SmartCustomer**

8.5

8.554

Ease of Use

**Reviews.io**

8.9

8.9556

**SmartCustomer**

9.2

9.255

Ease of Setup

**Reviews.io**

8.6

8.6424

**SmartCustomer**

9.3

9.339

Ease of Admin

**Reviews.io**

9.0

9.0323

**SmartCustomer**

9.3

9.337

Quality of Support

**Reviews.io**

9.6

9.6554

**SmartCustomer**

8.8

8.848

Has the product been a good partner in doing business?

**Reviews.io**

9.4

9.4323

**SmartCustomer**

9.4

9.433

Product Direction (% positive)

**Reviews.io**

9.3

9.3498

**SmartCustomer**

6.4

6.445

**Features**
ratings from reviews

Review Management[Hide 71 FeaturesShow 71 Features](javascript:void(0);)

8.5

251

7.2

23

Agentic AI - Review Management

Adaptive Learning

7.6(won by default)

14

Not enough data

Natural Language Interaction

8.0(won by default)

14

Not enough data

Multi-Language

Not enough data

Not enough data

Collection

Authentication

8.3(won by 1.0)

126

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

16

Review Forms

8.8(won by 1.5)

227

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

18

Personalization

8.6(won by 1.1)

221

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.5

16

Engagement

8.6(won by 0.7)

212

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

20

Community Q&A

8.2(won by 1.2)

188

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.0

14

Additional Functionality

Reminders

Not enough data

Not enough data

Review Monitoring

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Review Notification

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Response Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Review Badge Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Social Sharing

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Review Request

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Multi-Channel Campaigns

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Moderation

Reviewer Validation

8.9(won by 1.0)

212

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

17

Response Types

8.8(won by 1.2)

205

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

18

Legal Agreements

8.3(won by 1.5)

177

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.8

14

Use Cases

E-commerce

9.0(won by 2.9)

198

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.1

15

Retail

8.6(won by 2.4)

176

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.2

14

Customer Service

9.0(won by 1.1)

205

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

20

Administration

Incentives

7.6(tied score)

164

|

Verified

7.6(tied score)

11

Syndication

8.0(won by 0.8)

102

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.2

13

Insights

8.4(won by 1.3)

173

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

16

Content

8.7(won by 1.3)

177

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.4

17

Sampling

Feature Not Available

7.4(won by default)

14

Display Options

Badges

8.5(won by 0.9)

172

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

16

Widgets

8.9(won by 2.2)

198

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.7

14

Third-Party Integrations

8.8(won by 2.7)

193

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.1

15

Marketing

8.5(won by 0.5)

174

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

15

Social Media Integration

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Generative AI

AI Text Generation

8.0(won by 1.0)

102

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.0

5

Generative AI

Not enough data

Not enough data

Online Reputation Management[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

8.4

279

7.1

32

Consumer Intelligence

Customer Feedback

9.5(won by 1.5)

232

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

25

Competitive Intelligence

8.8(won by 1.8)

171

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.0

20

Sentiment Analysis

8.8(won by 1.6)

179

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.2

19

Competitive Analysis

Not enough data

Not enough data

Media Monitoring

Social Media Management

8.0(won by 1.5)

149

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.5

16

Digital Media Monitoring

8.1(won by 1.2)

152

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.9

17

Social Networks Monitoring

7.9(won by default)

151

|

Verified

Feature Not Available

Review Monitoring

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Response Management

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Reporting

Revenue Reporting

7.9(won by 1.5)

151

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.4

16

Dashboard

9.1(won by 1.1)

209

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

24

Corporate Reporting

8.2(won by default)

159

|

Verified

Feature Not Available

Generative AI

AI Text Generation

7.8(won by default)

77

Not enough data

Generative AI

Not enough data

Not enough data

In-House Management

Employee Performance

Feature Not Available

6.8(won by default)

15

Team Workflow

Feature Not Available

6.9(won by default)

13

Agentic AI - Online Reputation Management

Autonomous Task Execution

7.8(won by default)

26

Not enough data

Multi-step Planning

8.3(won by default)

25

Not enough data

Cross-system Integration

8.6(won by default)

35

Not enough data

Adaptive Learning

8.2(won by default)

25

Not enough data

Proactive Assistance

8.3(won by default)

25

Not enough data

Decision Making

8.3(won by default)

25

Not enough data

AI/Machine Learning

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Additional Functionality

White Label

Not enough data

Not enough data

Hashtag Tracking

Not enough data

Not enough data

Review Sharing

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Customer Advocacy

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Employee Advocacy

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Scoring

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Review Request

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io")](https://www.g2.com/products/reviews-io/reviews)

Reviews.io

Small-Business(50 or fewer emp.)

85.2%

Mid-Market(51-1000 emp.)

14.0%

Enterprise(\> 1000 emp.)

0.8%

[![SmartCustomer](https://images.g2crowd.com/uploads/product/hd_favicon/7451fa233d78a2666bfb96457e13650f/smartcustomer.svg "SmartCustomer")](https://www.g2.com/products/smartcustomer/reviews)

SmartCustomer

Small-Business(50 or fewer emp.)

78.9%

Mid-Market(51-1000 emp.)

19.7%

Enterprise(\> 1000 emp.)

1.3%

Small-Business

(50 or fewer emp.)

85.2%

78.9%

Mid-Market

(51-1000 emp.)

14.0%

19.7%

Enterprise

(\> 1000 emp.)

0.8%

1.3%

Reviewers' Industry

[![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io")](https://www.g2.com/products/reviews-io/reviews)
Reviews.io

Retail

25.8%

Apparel & Fashion

8.7%

Consumer Goods

5.9%

Health, Wellness and Fitness

5.4%

Marketing and Advertising

3.9%

Other

50.3%

[![SmartCustomer](https://images.g2crowd.com/uploads/product/hd_favicon/7451fa233d78a2666bfb96457e13650f/smartcustomer.svg "SmartCustomer")](https://www.g2.com/products/smartcustomer/reviews)
SmartCustomer

Retail

10.5%

Consumer Goods

7.9%

Computer Software

6.6%

Marketing and Advertising

6.6%

Information Technology and Services

6.6%

Other

61.8%

Alternatives

**Reviews.io Alternatives**

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

 ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice")

[
Bazaarvoice
](/products/bazaarvoice/reviews)

 ![Okendo](https://images.g2crowd.com/uploads/product/hd_favicon/94f6cb57dd82371f3a5437d9da6f71c7/okendo.svg "Okendo")

[
Okendo
](/products/okendo/reviews)

 ![Yotpo](https://images.g2crowd.com/uploads/product/hd_favicon/adc2631e5b12863391450c1f78950472/yotpo.svg "Yotpo")

[
Yotpo
](/products/yotpo/reviews)

**SmartCustomer Alternatives**

 ![Trustpilot](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot")

[
Trustpilot
](/products/trustpilot/reviews)

 ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice")

[
Bazaarvoice
](/products/bazaarvoice/reviews)

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

 ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium")

[
Podium
](/products/podium/reviews)