--- title: Shopkeeper Reviews meta_title: 'Shopkeeper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Shopkeeper works for a business like yours. aggregate_rating: rating_value: 3.0 review_count: 3 scale: '5' date_modified: '2026-10-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce ---

Shopkeeper Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users lament the poor customer support of Shopkeeper, urging caution due to its lack of transparency and assistance. (1 mentions)
Users report significant billing issues with Shopkeeper, facing unexpected charges and unresponsive customer support. (1 mentions)
Users express frustration over Shopkeeper's expensive and unexpected charges, along with poor customer support and resolution. (1 mentions)
Users express frustration over poor customer support, citing vague responses and lack of accountability in resolving issues. (1 mentions)

Top Pros or Advantages of Shopkeeper

1. Customer Support
Users lament the poor customer support of Shopkeeper, urging caution due to its lack of transparency and assistance.
See 1 mentions

See Related User Reviews

MK

Mikhail K.

Small-Business (50 or fewer emp.)

0.0/5

"Fraudulent Charges and Awful Customer Service"

What do you like about Shopkeeper?

Good software, awful customer services. Beware of Shopkeeper’s unfair practices. If you value transparency and customer support, look elsewhere.

Top Cons or Disadvantages of Shopkeeper

1. Billing Issues
Users report significant billing issues with Shopkeeper, facing unexpected charges and unresponsive customer support.
See 1 mentions

See Related User Reviews

MK

Mikhail K.

Small-Business (50 or fewer emp.)

0.0/5

"Fraudulent Charges and Awful Customer Service"

What do you dislike about Shopkeeper?

I’ve been a loyal customer of Shopkeeper.com for over three years, but my recent experience has been nothing short of a nightmare. In November, I paid

2. Expensive
Users express frustration over Shopkeeper's expensive and unexpected charges, along with poor customer support and resolution.
See 1 mentions

See Related User Reviews

MK

Mikhail K.

Small-Business (50 or fewer emp.)

0.0/5

"Fraudulent Charges and Awful Customer Service"

What do you dislike about Shopkeeper?

I’ve been a loyal customer of Shopkeeper.com for over three years, but my recent experience has been nothing short of a nightmare. In November, I paid

3. Poor Customer Support
Users express frustration over poor customer support, citing vague responses and lack of accountability in resolving issues.
See 1 mentions

See Related User Reviews

MK

Mikhail K.

Small-Business (50 or fewer emp.)

0.0/5

"Fraudulent Charges and Awful Customer Service"

What do you dislike about Shopkeeper?

I’ve been a loyal customer of Shopkeeper.com for over three years, but my recent experience has been nothing short of a nightmare. In November, I paid

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Shopkeeper Reviews (3)

Reviews

Shopkeeper Reviews (3)

3.0
3 reviews
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Verified User
U
Verified User
Director
Small-Business (50 or fewer emp.)
0/5

Having been a loyal customer for over three years, this reviewer finds the software good but is frustrated by unexpected charges and poor customer service. They experienced a significant unauthorized charge and received no satisfactory response from customer support.

View Full Review
Summarized using AI
Trilok R.
TR
Trilok R.
Product Manager - AI Platforms
Small-Business (50 or fewer emp.)
"Best Amazon seller software"
4.5/5
What do you like best about Shopkeeper?

Dashoboarding feature which gives broader understanding Review collected by and hosted on G2.com.

What do you dislike about Shopkeeper?

Data mismatch as I find sometimes there is a latency Review collected by and hosted on G2.com.

Verified User in Accounting
IA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Shopkeeper keeper for everything"
4.5/5
What do you like best about Shopkeeper?

The interface and the ease to use it makes more comfortable Review collected by and hosted on G2.com.

What do you dislike about Shopkeeper?

As of now nothing and yes sometimes you need to reopen it Review collected by and hosted on G2.com.

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