--- title: Shopkeeper Reviews meta_title: 'Shopkeeper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Shopkeeper works for a business like yours. aggregate_rating: rating_value: 3.0 review_count: 3 scale: '5' date_modified: '2026-09-02' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Shopkeeper Reviews **Vendor:** Shopkeeper **Category:** [Online Marketplace Optimization Tools](https://www.g2.com/categories/online-marketplace-optimization-tools) **Average Rating:** 3.0/5.0 **Total Reviews:** 3 ## About Shopkeeper Shopkeeper is a profit dashboard for Amazon sellers, selling on multiple Amazon marketplaces. ## Shopkeeper Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users lament the **poor customer support** of Shopkeeper, urging caution due to its lack of transparency and assistance. (1 reviews) **What users dislike:** - Users report significant **billing issues** with Shopkeeper, facing unexpected charges and unresponsive customer support. (1 reviews) - Users express frustration over Shopkeeper's **expensive and unexpected charges** , along with poor customer support and resolution. (1 reviews) - Users express frustration over **poor customer support** , citing vague responses and lack of accountability in resolving issues. (1 reviews) ## Shopkeeper Reviews ### 1. Fraudulent Charges and Awful Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Mikhail K. | Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 13, 2025 **What do you like best about Shopkeeper?** Good software, awful customer services. Beware of Shopkeeper’s unfair practices. If you value transparency and customer support, look elsewhere. **What do you dislike about Shopkeeper?** I’ve been a loyal customer of Shopkeeper.com for over three years, but my recent experience has been nothing short of a nightmare. In November, I paid my annual subscription fee of $864 as usual. However, in December, they unexpectedly charged me an additional $1,463 without any notice. That’s nearly double the cost of my original yearly plan! When I contacted customer support, they gave me vague explanations, no resolution and just stopped replying. What’s worse is their refusal to acknowledge the issue or refund the excess charges, leaving me no choice but to file a fraudulent transaction case with my credit card provider. I have never experienced anything like this with any other company. The customer service is absolutely appalling—no clear answers, no accountability, and no respect for customers’ concerns. I trusted Shopkeeper, but I can no longer recommend them. **What problems is Shopkeeper solving and how is that benefiting you?** See above ### 2. Best Amazon seller software **Rating:** 4.5/5.0 stars **Reviewed by:** Trilok R. | Product Manager - AI Platforms, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 14, 2024 **What do you like best about Shopkeeper?** Dashoboarding feature which gives broader understanding **What do you dislike about Shopkeeper?** Data mismatch as I find sometimes there is a latency **What problems is Shopkeeper solving and how is that benefiting you?** Optimisation of channel costs ### 3. Shopkeeper keeper for everything **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 11, 2023 **What do you like best about Shopkeeper?** The interface and the ease to use it makes more comfortable **What do you dislike about Shopkeeper?** As of now nothing and yes sometimes you need to reopen it **What problems is Shopkeeper solving and how is that benefiting you?** It solving almost all the problems that I have in my daily working activities yes it is very useful - [View Shopkeeper pricing details and edition comparison](https://www.g2.com/products/shopkeeper-shopkeeper/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-04+15%3A02%3A15+-0500&secure%5Bsession_id%5D=f1d3206e-f594-4b06-b192-c4daa8e1c77b&secure%5Btoken%5D=9f1326961a37703bbe29d0b491f79a903b3904482c004cb29275e038b43a4735&format=llm_user) ## Shopkeeper Features **Integration** - Import - Export - APIs **Store Management** - Localization - Marketplaces **Agentic AI - Online Marketplace Optimization Tools** - Cross-system Integration - Natural Language Interaction ## Top Shopkeeper Alternatives - [Webgility](https://www.g2.com/products/webgility/reviews) - 4.6/5.0 (375 reviews) - [Feedonomics](https://www.g2.com/products/feedonomics/reviews) - 4.4/5.0 (367 reviews) - [A2X](https://www.g2.com/products/a2x/reviews) - 4.9/5.0 (306 reviews)