---
title: Shopkeeper Reviews
meta_title: 'Shopkeeper Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Shopkeeper works for a business like yours.
aggregate_rating:
  rating_value: 3.0
  review_count: 3
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: E-Commerce
  url: https://www.g2.com/categories/e-commerce
---

# Shopkeeper Reviews
**Vendor:** Shopkeeper  
**Category:** [Online Marketplace Optimization Tools](https://www.g2.com/categories/online-marketplace-optimization-tools)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 3
## About Shopkeeper
Shopkeeper is a profit dashboard for Amazon sellers, selling on multiple Amazon marketplaces.



## Shopkeeper Pros & Cons
**What users like:**

- Users report **poor customer support** with Shopkeeper, indicating a need for improvement in service and transparency. (1 reviews)

**What users dislike:**

- Users report serious **billing issues** with Shopkeeper, including unexpected charges and unresponsive customer support. (1 reviews)
- Users find Shopkeeper to be **expensive and untrustworthy** , facing unexpected charges and poor customer support. (1 reviews)
- Users report experiencing **poor customer support** with Shopkeeper, citing lack of accountability and unresolved issues. (1 reviews)

## Shopkeeper Reviews
  ### 1. Fraudulent Charges and Awful Customer Service

**Rating:** 0.0/5.0 stars

**Reviewed by:** Mikhail K. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2025

**What do you like best about Shopkeeper?**

Good software, awful customer services. Beware of Shopkeeper’s unfair practices. If you value transparency and customer support, look elsewhere.

**What do you dislike about Shopkeeper?**

I’ve been a loyal customer of Shopkeeper.com for over three years, but my recent experience has been nothing short of a nightmare.
In November, I paid my annual subscription fee of $864 as usual. However, in December, they unexpectedly charged me an additional $1,463 without any notice. That’s nearly double the cost of my original yearly plan! When I contacted customer support, they gave me vague explanations, no resolution and just stopped replying.
What’s worse is their refusal to acknowledge the issue or refund the excess charges, leaving me no choice but to file a fraudulent transaction case with my credit card provider. I have never experienced anything like this with any other company.
The customer service is absolutely appalling—no clear answers, no accountability, and no respect for customers’ concerns. I trusted Shopkeeper, but I can no longer recommend them.

**What problems is Shopkeeper solving and how is that benefiting you?**

See above

  ### 2. Best Amazon seller software

**Rating:** 4.5/5.0 stars

**Reviewed by:** Trilok R. | Product Manager - AI Platforms, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 14, 2024

**What do you like best about Shopkeeper?**

Dashoboarding feature which gives broader understanding

**What do you dislike about Shopkeeper?**

Data mismatch as I find sometimes there is a latency

**What problems is Shopkeeper solving and how is that benefiting you?**

Optimisation of channel costs

  ### 3. Shopkeeper keeper for everything

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 11, 2023

**What do you like best about Shopkeeper?**

The interface and the ease to use it makes more comfortable

**What do you dislike about Shopkeeper?**

As of now nothing and yes sometimes you need to reopen it

**What problems is Shopkeeper solving and how is that benefiting you?**

It solving almost all the problems that I have in my daily working activities yes it is very useful



- [View Shopkeeper pricing details and edition comparison](https://www.g2.com/products/shopkeeper-shopkeeper/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A07%3A30+-0500&secure%5Bsession_id%5D=108d4a1e-a83c-42e9-b56e-233ce655c84b&secure%5Btoken%5D=ee63ae0f7d422c20b81fc1e9ce4cace2fe2693828896ceffd6508b30a01ae1c4&format=llm_user)

## Shopkeeper Features
**Integration**
- Import
- Export
- APIs

**Store Management**
- Localization
- Marketplaces

**Agentic AI - Online Marketplace Optimization Tools**
- Cross-system Integration
- Natural Language Interaction

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