What do users say about ServiceTitan?

The product is comprehensive - it will do almost everything you could want for a home services company. Review collected by and hosted on G2.com.

The product is complicated - which means you need help regularly for it - but their product support is TERRIBLE and will bounce you around to a bunch of people that don't know what they're talking about.

They finally have a realtime integration with quickbooks, but it too is super complicated and no one knows how to troubleshoot it.

We tried using their inventory tools, but they are just way to complicated - if you have a full time inventory person, it MIGHT make sense - but aren't the tools supposed to save us labor?? Review collected by and hosted on G2.com.

Overall, Service Titan has been amazing! Totally helped grow our business, and the functionality is great! When bringing new employees on, it's easy to train on the basics and get them working quickly! Our CSM, Tess, is amazing... she's incredibly responsive and always goes above and beyond to help when we have issues! Review collected by and hosted on G2.com.

Support is probably my least favorite part of ST... I am relatively knowledgeable within the system, and when talking with support, I typically need higher level assistance so I would like to be able to get there more quickly. We often skip general support and start with our CSM because it will be faster and easier to explain. Review collected by and hosted on G2.com.

The overall the way I can literally check up on any technician- on any job- at any time. IN REAL TIME. I love the independence it gives each one of us here in the office-anyone can playback calls to double check specific instructions. We collectively have the tools to ensure excellent service AND cover our butts at the same time. Review collected by and hosted on G2.com.

Waiting for dispatch pro to run-sometimes ten minutes feels like forever. Review collected by and hosted on G2.com.

The flexibility to run my business from anywhere. Review collected by and hosted on G2.com.

The customer support and problem resolution systems could be better. Review collected by and hosted on G2.com.

ServiceTitan's overall functionality is unparalleled. We demoed 6 platforms before choosing ServiceTitan and it's only continued to get better over that time. Molly our CSM is phenomenal and is constantly checking in on what we may need help with. Review collected by and hosted on G2.com.

There are so many features and many have been created or iterated on since our initial onboarding so we are using outdated or not the best of the best feature sets. I wish a ST audit department existed that just checked in on our account every 6 or so months to ensure we are streamlined with the best tech. Review collected by and hosted on G2.com.

I love the fact that ServiceTitan is constantly improving its product by pushing out updates and creating new add-ons to help with our business. The software is extremely user-friendly and very intuitive. The ability to integrate our accounting software is also a plus. Review collected by and hosted on G2.com.

ServiceTitan's support system can use improvement. They acknowledge it's a known issue and have put a plan in place to correct the shortcomings. Review collected by and hosted on G2.com.

The dispatch board makes it easy to plan and track your day. Review collected by and hosted on G2.com.

Customer service needs improvement. Its too much of a revolving door. We onboarded early 2020 and still do not have a relationship with our account manager, because none of them have been around long enough to establish one. Review collected by and hosted on G2.com.

Service Titan has been life-changing. It is super user-friendly, easy to roll out to our fleet of technicians, easy to integrate with our current billing software so we could roll everything over. Review collected by and hosted on G2.com.

I was not prepared for the mandatory training I had to take before being able to access the dashboard. Review collected by and hosted on G2.com.

The dispatch screen allows you to see all techs at a glance Review collected by and hosted on G2.com.

integration with other software was not available Review collected by and hosted on G2.com.

Integrates with everything...GPS, Fuel Cards, payroll, marketing. Very easy to navigate once you get past the first introduction. We use it literally all day, every day. Review collected by and hosted on G2.com.

Initial setup and configuration can be a bit of a struggle to work out the kinks, but customer support is top notch and very responsive. Review collected by and hosted on G2.com.