Consulting Services for ServiceNow IT Service Management

Samsung SDS is a global leader in IT solutions and digital transformation, delivering cutting-edge technologies that enhance enterprise efficiency, security, and mobility. As a subsidiary of Samsung, we provide innovative solutions across cloud computing, AI-driven analytics, enterprise mobility, and smart logistics, helping businesses optimize operations and drive growth. Our portfolio includes Zero Touch Mobility (ZTM) for automated device lifecycle management integrated with ServiceNow and Samsung Knox, Enterprise Mobility Management (EMM) for securing and optimizing mobile workforces, and Caidentia, an AI-powered procurement and sourcing SaaS that streamlines product lifecycles. We also offer cloud and IT services, including scalable cloud solutions, AI-driven analytics, and cybersecurity, along with digital logistics solutions that leverage big data, blockchain, and IoT to enhance supply chain efficiency. Recognized globally for innovation and IT excellence, Samsung SDS partners with Fortune 500 companies to accelerate digital transformation, improve operational efficiency, and deliver best-in-class security and automation.

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Sapphire Systems is an established global provider of world-leading ERP, financial and business management software - offering solutions, services and 24hr support to over 950 customers worldwide.

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Savli Group, a SilverEdge Company, is a specialized provider of ServiceNow consulting and implementation services, focusing on delivering mission-critical IT solutions to the Department of Defense and Intelligence Community sectors. With over 25 years of experience, Savli Group has established itself as a trusted partner in accelerating digital transformation and modernization efforts for its clients. Key Features and Functionality: - Tailored Implementations: Designing and deploying customized ServiceNow solutions that align with specific organizational needs. - COTS/GOTS Integrations: Seamlessly integrating Commercial Off-The-Shelf and Government Off-The-Shelf applications with the ServiceNow platform. - Mission Transformation Services: Providing strategic guidance and solutions to transform mission operations through digital innovation. - Consulting & Strategy Development: Offering expert consultation to develop comprehensive IT roadmaps and strategies. Primary Value and Solutions Provided: Savli Group's primary value lies in its ability to deliver innovative and transformative ServiceNow solutions that enhance operational efficiency and effectiveness. By leveraging the ServiceNow platform, Savli Group addresses challenges such as inefficient service management processes, lack of integration between systems, and the need for digital transformation within the DoD and IC sectors. Their solutions enable organizations to automate business processes, improve service delivery, and achieve measurable efficiencies, thereby supporting mission success and operational excellence.

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SCC is Europe's largest independent technology solutions company

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SDI Presence LLC is a leading IT consultancy and managed services provider dedicated to advancing clients toward secure digital enterprises. With over 25 years of experience, SDI offers strategic managed services, IT consulting, and multicloud solutions tailored to optimize technology environments. As a certified Minority Business Enterprise with Corporate Plus® designation from the National Minority Supplier Development Council , SDI serves a diverse portfolio, including major airports, utilities, commercial real estate portfolios, and government agencies. Key Features and Functionality: - Multi/Hybrid Cloud Infrastructure Managed Services: Design, manage, and optimize hybrid and multicloud environments to ensure reliability, performance, and cost-efficiency. - Application Modernization and Managed Services: Streamline operations with end-to-end application management, modernization solutions, and custom development to enhance agility and user experience. - Work and Asset Management Solutions: Implement innovative strategies to improve efficiency, reduce costs, and enhance decision-making in asset management. - Advisory and Strategic Consulting Services: Provide expert guidance to develop strategies, optimize efficiencies, and achieve transformational success. Primary Value and Solutions for Users: SDI Presence addresses the complex challenges organizations face in managing critical infrastructure and systems. By offering comprehensive IT solutions, SDI enhances operational efficiency, ensures system reliability, and supports digital transformation initiatives. Their commitment to diversity, equity, and inclusion further enriches their service delivery, fostering innovative and inclusive technology solutions.

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Sellcom Solutions Mexico, S.A. de C.V. is a leading IT services provider with over 15 years of experience, specializing in hardware and comprehensive IT solutions. As one of the largest ServiceNow partners in sales and service solutions, Sellcom offers a broad portfolio that includes staffing with ServiceNow experts, managed services, and financial aid, delivering end-to-end value to meet clients' diverse needs. Key Features and Functionality: - ServiceNow Partnership: As a prominent ServiceNow partner, Sellcom provides expert implementation and support for ServiceNow products, ensuring seamless integration and optimal performance. - Comprehensive IT Services: The company offers a wide range of services, including IT consulting, infrastructure installation, system migrations, managed services, and automation solutions, tailored to enhance business operations. - Certified Expertise: Sellcom's team comprises certified professionals across various IT domains, ensuring high-quality service delivery and adherence to industry standards. Primary Value and Solutions Provided: Sellcom Solutions addresses the critical need for businesses to modernize and optimize their IT infrastructure. By offering tailored solutions that encompass hardware, software, and strategic consulting, Sellcom enables organizations to achieve growth, control, and efficiency in their operations. Their partnership with ServiceNow further empowers clients to automate workflows, enhance service management, and drive digital transformation, ultimately leading to improved productivity and competitive advantage.

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Semaphore Partners LLC is a boutique consulting and advisory firm specializing in ServiceNow implementations. Founded by two partners with over a decade of ServiceNow consulting experience each, the firm is dedicated to delivering rapid, high-impact solutions tailored to clients' unique business needs. Their team of certified experts emphasizes clear communication and precision, ensuring that solutions are not only effective but also maintainable and future-proof. Based in the Greater New York City area, Semaphore Partners serves clients across the United States, offering a personal, partner-led approach that combines boutique scale with enterprise impact. Key Features and Functionality: - Implementation Services: Comprehensive end-to-end ServiceNow implementations, assessing unique business requirements to create bespoke solutions aligned with organizational objectives. - Custom Development: Enhancement of the ServiceNow platform through custom applications and features, automating workflows, streamlining processes, and improving user experience. - Managed Services: Ongoing maintenance, optimization, monitoring, and issue resolution to maximize the performance and value of the ServiceNow platform. - Core Integrations: Expertise in integrating essential components such as LDAP, Azure, Single Sign-On (SSO, and MID Servers to ensure seamless operations. - Service Desk Optimization: Efficient routing of requests, development of intuitive forms, publication of knowledge articles, and utilization of Service Operations Workspace to enhance service desk functionality. - HR Service Delivery: Development of onboarding and offboarding workflows, management of leave of absence requests, and discreet handling of employee inquiry cases to improve HR department efficiency. - Performance Analytics: Creation of purpose-driven dashboards and analytics to provide insights into current performance and future projections. Primary Value and Solutions Provided: Semaphore Partners LLC addresses the critical need for efficient and effective ServiceNow implementations by offering tailored solutions that anticipate future requirements. Their approach ensures that clients receive maintainable and scalable implementations, reducing technical debt and facilitating long-term success. By focusing on clear communication and collaboration, they empower organizations to optimize their ServiceNow platforms, enhance user experiences, and achieve their mission-critical priorities. Their commitment to excellence is reflected in a perfect 5.0 customer satisfaction score, underscoring their dedication to client success.

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Sequal Consultancy B.V. is a Netherlands-based firm specializing in Service Management and process optimization. Established in 2020, the company focuses on enhancing internal services by automating processes, increasing efficiency, and reducing errors. Their expertise spans Enterprise Service Management , Customer Service Management , and Risk Management, aiming to help organizations improve IT services, adopt customer-centric approaches, and effectively manage risks. Key Features and Functionality: - Enterprise Service Management : Optimizes internal processes to improve service delivery and operational efficiency. - Customer Service Management : Enhances customer interactions by streamlining service processes and improving response times. - Risk Management: Identifies and mitigates potential risks to ensure business continuity and compliance. - Service Integration and Management : Facilitates seamless collaboration between multiple service providers to deliver cohesive services. - Platform Expertise: Proficient in implementing and managing platforms like ServiceNow and 4me to support service management initiatives. Primary Value and Solutions: Sequal Consultancy B.V. addresses the need for optimized service management by offering tailored solutions that automate workflows, enhance efficiency, and reduce operational errors. By focusing on ESM, CSM, and Risk Management, they enable organizations to improve internal services, adopt customer-centric approaches, and effectively manage risks. Their expertise in platforms like ServiceNow and 4me ensures the implementation of effective and sustainable service management solutions.

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Serity Group is a global conglomerate established in 2020, dedicated to maximizing wealth and growth for its investors, employees, and stakeholders through strategic operations across diverse industries. With over 30 years of collective experience, the group operates in more than eight strategic locations worldwide, managing subsidiaries in sectors such as business services, project finance, commodities, and real estate. Key Features and Functionality: - Serity Holdings: Provides strategic direction and corporate governance to ensure alignment across the group's subsidiaries. - Serity Consulting: Offers comprehensive business consulting services, including non-executive directorships and assistance with securing project finance, tailored to help businesses overcome challenges and achieve growth. - Serity Services: Delivers outsourced business services such as bookkeeping, marketing, IT support, and payroll management, enabling companies to focus on core operations while ensuring efficient back-office management. - Serity Trading: Manages the group's investment strategies to maintain sufficient cash flow for operational plans. - Serity Associates: Focuses on recruitment, development, and training, offering practical experience and research opportunities to cultivate future leaders across various industries. - Serity Real Estate Group: Specializes in property acquisition, construction, development, and management, leveraging strategic relationships with regulated lenders to secure projects that provide long-term growth and income. - Serity Commodities Group: Connects global buyers and sellers in the commodities market, facilitating transactions in oil and gas, food and beverage, minerals, stones, and precious metals with transparency and professionalism. Primary Value and Solutions: Serity Group's integrated approach across its subsidiaries offers clients a comprehensive suite of services designed to drive growth, enhance operational efficiency, and navigate complex market landscapes. By consolidating resources and expertise, the group provides tailored solutions that address specific business challenges, from securing project funding and optimizing business processes to managing investments and developing human capital. This holistic strategy ensures that clients receive cohesive support, enabling them to achieve their strategic objectives and maximize returns.

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ServBeyond Solutions is a dedicated provider of innovative digital solutions and services tailored to meet the critical missions of government clients. With a strong emphasis on enhancing user experiences, boosting productivity, and adapting to evolving business requirements, ServBeyond leverages cutting-edge technology platforms across various digital channels, including web, mobile, and social media. Their expertise spans multiple sectors, notably healthcare and transportation, where they have successfully implemented programs that collect, integrate, and analyze data to improve public outcomes. Additionally, ServBeyond offers comprehensive Contact Center and Service Desk support, ensuring high customer satisfaction through efficient service management practices. Their commitment to quality is underscored by achieving a CMMI maturity level 3 rating, reflecting their dedication to continuous improvement and excellence in service delivery. Key Features and Functionality: - Digital Transformation Services: Utilizing the latest technology platforms to enhance user experiences across web, mobile, and social media channels. - Healthcare Solutions: Implementing data-driven programs to support healthcare reform initiatives for federal, state, and local government organizations. - Transportation Solutions: Designing and executing IT and application modernization programs to improve mobility and productivity for residents. - Contact Center and Service Desk Operations: Providing full-service support with a focus on high customer satisfaction and efficient service delivery. - Data Management and Analytics: Offering expertise in data integration and analysis to support mission-critical government programs. Primary Value and User Solutions: ServBeyond Solutions addresses the complex challenges faced by government agencies by delivering tailored digital solutions that enhance operational efficiency and service delivery. Their comprehensive approach ensures that clients can effectively manage and analyze data, streamline processes, and adapt to changing business needs. By focusing on sectors such as healthcare and transportation, ServBeyond contributes to improved public outcomes and increased productivity. Their commitment to quality and continuous improvement positions them as a trusted partner for government clients seeking to navigate the complexities of digital transformation.

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