Consulting Services for ServiceNow IT Service Management

iTSM Group is a provider of digital transformation solutions specializing in enterprise service management. With over two decades of experience, the company offers a comprehensive suite of services, including application management, process consulting, digital learning, and crisis management. As an elite partner of ServiceNow®, iTSM Group delivers tailored solutions that integrate seamlessly with existing infrastructures, enabling organizations to optimize their IT services and achieve sustainable growth. Key Features and Functionality: - ServiceNow® Implementation and Consulting: Expertise in deploying and customizing ServiceNow® platforms to meet specific business needs. - Application Management: Comprehensive support for managing and maintaining enterprise applications to ensure optimal performance. - Process Consulting: Guidance in streamlining and optimizing business processes to enhance efficiency and productivity. - Digital Learning: Provision of training programs and workshops to upskill employees in IT service management and project management frameworks. - Crisis Management: Strategies and solutions to effectively handle and mitigate IT-related crises, ensuring business continuity. Primary Value and Solutions Provided: iTSM Group empowers organizations to navigate the complexities of digital transformation by offering end-to-end service management solutions. By leveraging their expertise in ServiceNow® and other ITSM frameworks, they help businesses automate workflows, improve service delivery, and enhance overall operational efficiency. Their tailored approach ensures that clients receive solutions aligned with their unique requirements, leading to increased productivity, reduced operational costs, and a robust IT infrastructure capable of supporting future growth.

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ITS Partners LLC is a strategic IT consultancy firm specializing in implementing and optimizing ServiceNow solutions to enhance business operations. With over four decades of experience, ITS Partners focuses on managing and securing critical assets and infrastructure, guiding businesses toward measurable savings and improved efficiency. Key Features and Functionality: - Asset Management: Streamlines IT infrastructure to uncover efficiencies, making asset management more seamless and improving overall business performance. - Vulnerability Management: Provides proactive protection using industry-leading tools to safeguard against potential threats. - Service Management: Addresses business challenges by considering people, processes, and future goals to deliver comprehensive solutions. - Operations Management: Utilizes tools to resolve cultural issues, enhancing the end-user experience and overall operational efficiency. - ITS Innovations: Develops ServiceNow solutions focused on intuitive user experiences, reducing total cost of ownership, and optimizing the ServiceNow instance as a unified platform. - Operational Technology: Ensures reductions in unplanned downtime, protection against cyber-attacks, minimization of human error, and cost reduction. - Customer Service Management: Aims to establish a holistic and positive customer experience across various engagement streams. - Field Service Management: Reduces costs and increases revenue while minimizing efforts for customers and employees. - Managed Services: Offers expert advice and industry best practices, providing additional support in maintaining and enhancing ServiceNow instances. Primary Value and Solutions: ITS Partners LLC delivers tailored ServiceNow implementations that drive IT transformation, resulting in cost savings, improved efficiency, and balanced staffing levels. By focusing on securing and managing assets and infrastructure, ITS Partners helps businesses overcome IT challenges, ensuring that technology serves people effectively.

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A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements. We provide below services: - Cloud Consulting Services - IT Consulting Services - Digital Transformation Services - ERP Consulting Services - CRM Consulting Services - QA and Testing Services - System Integration Services - Data Migration Services - AI & Automation Services - Application Development and Modernization - Managed Services - Cloud Migration Services - Data Analytics Services

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Japan Business Systems (JBS) is an IT solution provider that was founded upon its “Customer First” principle.

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JDS Australia Pty Ltd, established in 2003, is a leading IT solutions provider specializing in ensuring the security, availability, and optimal performance of critical IT systems for enterprises and government departments. With a fully local team of approximately 100 professionals, JDS offers expertise in IT Monitoring , Security, Service Management, Quality Assurance, and Automation. The company is recognized as a trusted partner, delivering tailored solutions that align with clients' unique business objectives. Key Features and Functionality: - ServiceNow Solutions: As a longstanding ServiceNow partner, JDS provides comprehensive services including implementation, integration, and management of ServiceNow solutions. Their expertise spans core Platform, IT Service Management , Customer Service, IT Operations Management , and Security Operations . - Self-Service Management: JDS enhances user experiences by developing accessible self-service portals and machine learning-driven virtual agents, empowering employees and customers to find solutions independently and efficiently. - AIOps for IT Operations & Visibility: Leveraging ServiceNow's AIOps capabilities, JDS enables intelligent data collection and analysis across operations, both on-premise and in the cloud, transforming IT operations into proactive processes. - Managed Services: JDS offers managed services with a team of ServiceNow-certified professionals, ensuring continuous optimization and alignment of the ServiceNow platform with clients' technology goals. - Security Operations : The company assists organizations in swiftly identifying, prioritizing, and responding to security threats and vulnerabilities through playbooks, threat intelligence, and automation. - Application Development: JDS develops cloud-native applications using ServiceNow's platform, creating digital workflows that connect complex systems, people, and processes to achieve powerful business outcomes. - CMDB-as-a-Service: They offer Configuration Management Database services, managing and maintaining clients' CMDBs to ensure accuracy and visibility, thereby reducing manual effort and enhancing IT operations. Primary Value and Solutions Provided: JDS Australia delivers significant value by ensuring that clients' IT platforms and systems are secure, available, and performing optimally. Their specialized services in observability, security, service management, and automation address critical business needs, enabling organizations to enhance operational efficiency, reduce risks, and achieve their technology objectives. By aligning technology goals with platform roadmaps and minimizing technical debt, JDS maximizes clients' investments in IT infrastructure. In December 2024, JDS Australia was acquired by AC3, a move that expanded their combined resources to nearly 500 employees across Australia and New Zealand, further strengthening their capabilities and service offerings.

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JIT Resources LLC is a ServiceNow PurePlay Elite Partner specializing in digital transformation solutions for Enterprise Service Management. With over a decade of experience and more than 300,000 hours of hands-on expertise, JIT Resources offers comprehensive services tailored to clients' unique needs. Their offerings include full lifecycle implementations, managed services, and a ServiceNow Virtual Practice, all designed to simplify and optimize the ServiceNow journey for enterprises. Key Features and Functionality: - ServiceNow Expertise: Proficient in IT Service Management , IT Asset Management , Human Resources Service Delivery , Customer Service Management , Strategic Portfolio Management , IT Operations Management , Security Operations , Governance, Risk, and Compliance , and custom applications. - Comprehensive Services: Offers full lifecycle implementations, managed services, and a ServiceNow Virtual Practice to meet diverse client requirements. - Experienced Team: A dedicated team of consultants with extensive experience ensures successful project outcomes and guides clients through their ServiceNow journey. Primary Value and Solutions: JIT Resources LLC addresses the complexities of digital transformation by providing tailored ServiceNow solutions that enhance operational efficiency and service delivery. Their flexible and client-centric approach ensures that businesses across various industries, including healthcare, public sector, finance, hospitality, retail, education, telecom, and media, can effectively leverage the ServiceNow platform to meet their specific needs. By simplifying the ServiceNow journey, JIT Resources empowers organizations to achieve their digital transformation goals with confidence.

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JSOL Corporation is a comprehensive IT service provider specializing in computer-aided engineering solutions. Leveraging advanced technology and extensive business expertise, JSOL offers a range of services including IT consulting, system implementation, and outsourcing. The company is renowned for developing and distributing CAE software such as JMAG and LS-DYNA, which are instrumental in the design and analysis of electromechanical systems. Key Features and Functionality: - JMAG Software: A leading electromagnetic field analysis tool used globally for the design and development of electromechanical machines. - LS-DYNA: A versatile CAE software for simulating complex real-world problems, including crash tests and metal forming processes. - JFOLD: A specialized tool for simulating airbag folding and deployment, enhancing the accuracy of automotive safety simulations. Primary Value and Solutions Provided: JSOL Corporation addresses the critical need for precise and efficient design processes in various industries, particularly in the development of electromechanical systems. By offering advanced CAE tools like JMAG and LS-DYNA, JSOL enables engineers and designers to perform accurate simulations, reducing the reliance on physical prototypes. This approach not only accelerates product development cycles but also enhances the reliability and performance of the final products. Additionally, JSOL's IT consulting and system implementation services support businesses in optimizing their operations and integrating cutting-edge technologies into their workflows.

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Kinetic IT has come a long way since opening its doors in 1995, emerging as one of Australia’s leading ICT managed services providers.

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Kloves Inc. is a Silicon Valley-based company specializing exclusively in ServiceNow technology. As a certified ServiceNow Implementation Services partner since 2011, Kloves has successfully completed over 700 implementations for more than 500 clients across the United States, Europe, and Australia. Their team of highly versatile consultants offers a wealth of project experience, including tailored implementations, custom development, service portals, and QuickStart deployments. Key Features and Functionality: - ServiceNow Expertise: Kloves focuses solely on ServiceNow, ensuring deep knowledge and proficiency in the platform. - Comprehensive Services: They offer a range of services, including tailored implementations, custom development, service portals, and QuickStart deployments. - Global Reach: With successful projects in the U.S., Europe, and Australia, Kloves demonstrates the ability to deliver solutions across diverse industries and regions. - Certified Partner: As a certified ServiceNow Implementation Services partner since 2011, Kloves has a proven track record of delivering high-quality solutions. Primary Value and Solutions Provided: Kloves Inc. delivers business-transformative results by leveraging their strategic vision and user-centric approach. Their exclusive focus on ServiceNow enables them to streamline implementation cycles and provide transparent, well-coordinated delivery. By partnering closely with ServiceNow, Kloves ensures that clients receive reliable support and innovative solutions tailored to their specific needs.

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Konversational Consulting Limited is a rapidly expanding consultancy specializing in ServiceNow customer workflows. As an Elite Partner, they combine extensive large consultancy experience with the personalized approach of a boutique provider. Their clientele spans various sectors, including Technology Service Providers, Financial Services, Manufacturing, Healthcare, IT, Retail, Government, and FMCG. Konversational focuses on enabling organizations to achieve transformational change in customer interactions through the ServiceNow platform. Key Features and Functionality: - AI Transformation: Konversational delivers enterprise-wide AI transformation, helping organizations elevate customer experiences, automate processes intelligently, and achieve scalability. - Advisory Services: They provide expert-led assessments, roadmaps, and planning aligned with business goals and ServiceNow maturity, ensuring long-term success from the outset. - Implementation: Konversational deploys scalable solutions efficiently, whether through greenfield projects, phased rollouts, or replatforming, ensuring seamless delivery and faster time-to-value. - Managed Services: They offer proactive support, continuous enhancements, and long-term optimization, keeping platforms secure, agile, and high-performing. - Training: Konversational provides tailored, role-based training to increase adoption, boost productivity, and build internal capability across the ServiceNow ecosystem. Primary Value and Solutions: Konversational's primary value lies in its ability to drive digital transformation through intelligent customer workflows. By leveraging the ServiceNow platform, they help organizations automate and optimize customer service processes, resulting in enhanced customer experiences and operational efficiency. Their industry-specific solutions and AI-driven approaches enable clients to scale effectively, maintain a competitive edge, and achieve long-term success in their digital transformation journeys.

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