Consulting Services for ServiceNow IT Operations Management

Telelink Business Services is a leading international system integrator with over 20 years of experience in delivering comprehensive IT solutions. Headquartered in Sofia, Bulgaria, TBS operates across 12 countries, employing more than 450 professionals. The company specializes in IT infrastructure, digital transformation, information security, and Internet of Things solutions, enabling organizations to harness technology for enhanced efficiency and innovation. Key Features and Functionality: - IT Infrastructure Solutions: TBS offers services in compute, storage and backup, public cloud, enterprise networking, and modern workplace environments. - Digital Transformation: The company provides software development and Big Data solutions to facilitate organizations' digital evolution. - Information Security: TBS delivers advanced security operations center services to detect and mitigate cyberattacks, ensuring robust protection for IT infrastructures. - IoT Solutions: The company offers innovative IoT services, enabling businesses to leverage connected technologies for improved operations. - Managed Services: TBS provides comprehensive managed services, including proactive monitoring, system administration, change and configuration control, performance management, incident and problem management, system upgrades, 24/7 service desk support, and on-site technical assistance. Primary Value and Solutions: TBS empowers organizations to navigate the complexities of digital transformation by offering tailored IT solutions that enhance operational efficiency, bolster security, and drive innovation. By integrating cutting-edge technologies and providing expert support, TBS enables businesses to focus on their core objectives while ensuring their IT infrastructure is robust, secure, and adaptable to evolving demands.

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The Anti is an elite ServiceNow partner specializing in optimizing employee workflows to enhance organizational efficiency and employee satisfaction. With a focus on ServiceNow's employee experience products, The Anti offers comprehensive services, including implementation, consulting, and managed services, tailored to meet the unique needs of each client. Their team combines deep HR consulting expertise with technical proficiency to deliver solutions that streamline operations and elevate the employee experience. Key Features and Functionality: - HR Service Delivery : Utilizing the ANTIcipate Success with HRSD Accelerator, The Anti provides pre-configured HR services, enabling rapid deployment and immediate efficiency gains. - Talent Development: Through the ANTIcipate Talent Development Accelerator, they assist organizations in optimizing workforce architecture and skillset data, leveraging AI and skills intelligence to drive career growth and strategic workforce planning. - Employee Journeys : The Anti's Onboarding Journey Accelerator delivers ready-to-use solutions that enhance Day 1 readiness and engagement, ensuring smooth transitions for new hires and departing employees. - Workplace Service Delivery: They partner with organizations to digitize operations, manage employee safety, and unify the workplace experience, facilitating seamless hybrid work environments. Primary Value and Solutions: The Anti addresses the complexities of HR technology implementation by offering tailored solutions that enhance the employee experience. Their expertise in ServiceNow's platform allows organizations to mitigate risks, accelerate delivery, and anticipate employee needs effectively. By focusing on user-centric design and leveraging innovative accelerators, The Anti empowers businesses to create intuitive, personalized experiences that drive engagement and operational efficiency.

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The Cloud People is a ServiceNow Elite Partner dedicated to delivering exceptional cloud-based solutions that drive digital transformation and operational efficiency. With a team of over 350 certified ServiceNow experts across Europe and the Americas, they specialize in guiding organizations through every phase of their ServiceNow journey, from initial assessment to ongoing support. Their exclusive focus on ServiceNow ensures deep platform expertise, enabling clients to fully leverage its capabilities for enhanced business performance. Key Features and Functionality: - Comprehensive ServiceNow Solutions: Offering end-to-end services, including consulting, implementation, and managed services, tailored to meet diverse business needs. - Smart Resourcing: Providing access to a global pool of certified ServiceNow professionals, allowing clients to scale their teams flexibly and cost-effectively. - Industry-Specific Expertise: Delivering customized solutions for various sectors, such as government, manufacturing, and retail, addressing unique industry challenges. - Innovative Service Operations: Combining IT Service Management and IT Operations Management into a unified workspace to enhance service delivery and operational visibility. Primary Value and Solutions Provided: The Cloud People empowers organizations to maximize their ServiceNow investment by bridging the gap between technology and business objectives. Their solutions streamline workflows, automate processes, and foster collaboration, resulting in improved operational efficiency and customer satisfaction. By offering transparent, flexible, and innovative services, The Cloud People ensures that clients can adapt to changing market demands and achieve sustainable growth.

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The Mastermind Group is a consulting firm dedicated to enhancing organizational performance through strategic decision-making and effective problem resolution. By aligning the right personnel with key business principles, they empower organizations to make optimal decisions at every level. Key Features and Functionality: - Business Consulting: Offers tailored strategies to improve overall business operations and outcomes. - Executive Coaching: Provides personalized guidance to leaders, fostering effective leadership and decision-making skills. - People Consulting: Focuses on aligning talent with organizational goals to maximize productivity and engagement. - Process Consulting: Analyzes and refines business processes to enhance efficiency and effectiveness. - Systems Coaching: Assists in developing and implementing systems that support sustainable success. Primary Value and Solutions: The Mastermind Group addresses the challenge of suboptimal organizational performance by ensuring that the right individuals, equipped with appropriate skills and knowledge, apply essential business principles consistently. This approach leads to improved decision-making, streamlined processes, and sustained success for their clients.

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Thirdera, a Cognizant company, is a leading global ServiceNow partner dedicated to helping organizations optimize their digital transformation initiatives through innovative solutions. Established in 2021 and acquired by Cognizant in January 2024, Thirdera leverages the ServiceNow platform to enhance enterprise workflows, driving efficiency and productivity across various industries. Their team of experts, including architects, developers, consultants, designers, and project managers, collaborates with clients to unlock hidden potential and deliver tailored experiences that harness organizational capabilities. Key Features and Functionality: - Comprehensive ServiceNow Solutions: Thirdera offers end-to-end services encompassing assessment and roadmap development, custom application development, managed services, training, and organizational change management. - Workflow Expertise: With proficiency across all ServiceNow workflows—including IT, employee, customer, and creator workflows—Thirdera ensures seamless integration and optimization tailored to each client's needs. - Innovative Products: Thirdera has developed a suite of applications available in the ServiceNow Store, such as the Instance Analyzer for code quality audits, the Employee Self-Service Portal for enhanced user experiences, and the Email Builder for creating consistent, branded notifications. - Thirdera University: As a top ServiceNow Authorized Training Partner, Thirdera provides comprehensive educational programs through Thirdera University, equipping professionals with the skills needed to maximize platform value. Primary Value and Solutions for Users: Thirdera empowers organizations to accelerate their digital transformation journeys by providing expert guidance and innovative solutions that maximize the value of the ServiceNow platform. By modernizing service delivery, automating workflows, and enhancing user experiences, Thirdera helps clients achieve operational excellence, reduce technical debt, and drive business growth. Their commitment to challenging the status quo and pushing the boundaries of innovation ensures that clients stay ahead in the rapidly evolving digital landscape.

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Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society.

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TMLabs Pty Ltd is an independent cloud software consultancy based in Sydney, Australia, specializing in ServiceNow architecture, implementations, and managed services. As the largest Australian-owned pure-play ServiceNow Elite Partner, TMLabs is dedicated to transforming the ServiceNow ecosystem by delivering tailored solutions that drive operational excellence and innovation. Key Features and Functionality: - ServiceNow Architecture and Implementations: TMLabs provides comprehensive architecture and implementation services, emphasizing best practices and minimal customizations to ensure seamless upgrades and reduced maintenance costs. - Integrated Risk Management and Cyber Security: The company offers specialized services in risk management and cyber security, including integrations with regulatory content providers and Security Information and Event Management tools, focusing on ServiceNow Governance, Risk, and Compliance . - Customer Service Management : TMLabs enhances customer service capabilities through ServiceNow's CSM, offering integrations with digital identity verification and real-time language translation services to improve user experience. - IT Service Management and Integrations: The company delivers ITSM solutions with a focus on cloud migrations and resource management, integrating ServiceNow ITSM with telephony and cloud management tools. - Smart Operations : TMLabs provides IT Operations Management services, including Configuration Management Database health checks and Internet of Things integrations, to maintain infrastructure visibility and control. - HR Service Delivery: The company offers HR Service Delivery solutions using ServiceNow, focusing on case management, onboarding, and employee document management. Primary Value and Solutions for Users: TMLabs empowers organizations across various industries—including construction, financial services, education, telecommunications, government, utilities, and technology—to optimize their ServiceNow platforms. By emphasizing best practices and minimizing customizations, TMLabs ensures clients achieve self-sufficiency, reduced maintenance costs, and enhanced operational efficiency. Their expertise in integrated risk management, cyber security, and customer service management enables businesses to address complex challenges, improve compliance, and deliver superior customer experiences.

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Top Tech Consulting Inc. is a specialized information consulting firm headquartered in Roseland, New Jersey, dedicated to transforming businesses through innovative technology solutions. With extensive experience in implementing cloud-based platforms, particularly ServiceNow, the company empowers organizations to automate processes and achieve business maturity, delivering true value across various verticals. Key Features and Functionality: - Advisory Services: Guiding organizations through their ServiceNow journey with tailored consulting to align with business objectives. - Implementation Services: Providing end-to-end ServiceNow implementation, from solution design to deployment, ensuring seamless integration and optimal performance. - Support Services: Offering comprehensive support, including instance maintenance, enhancements, upgrades, patch management, and subscription/license management to maintain and optimize the ServiceNow platform. - Helpdesk Services: Streamlining IT service delivery with efficient incident management and user support through ServiceNow Helpdesk solutions. Primary Value and Solutions: Top Tech Consulting Inc. elevates businesses from ordinary to extraordinary by leveraging deep technical capabilities and innovative strategies. Their expertise in ServiceNow enables organizations to optimize and automate workflows, enhance employee experiences, and improve IT operations. By providing cutting-edge technology solutions, they help businesses offer resourceful and innovative services to their customers, driving efficiency and productivity.

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TOW80 Consulting s.r.l., a subsidiary of the DGS Group, is Italy's premier firm dedicated exclusively to ServiceNow solutions. Established in 2019, TOW80 specializes in guiding clients through digital transformation by offering comprehensive services, including consulting, implementation, support, and training on the ServiceNow platform. With a team of over 50 consultants holding more than 110 ServiceNow certifications, TOW80 has successfully completed over 120 projects for more than 60 clients across various industries such as Public Sector, Health, Manufacturing, Financial Services, Energy & Utility, Retail, Telco, Fashion & Luxury, and Education. Key Features and Functionality: - Consulting Services: TOW80 provides in-depth assessments, business process analyses, workshops, and solution architecture design to help clients optimize their business processes using ServiceNow. - Implementation: Employing an agile methodology, TOW80 ensures that ServiceNow solutions meet all project requirements, minimize time-to-market, and adhere to best practices. Services include review and assessment, implementation, integration, and data migration and management. - Support: Post-implementation, TOW80 offers flexible support services ranging from simple administration to complete configuration and platform evolution, ensuring stable and optimized systems for clients. - Training: As the only Authorized Training Partner in Italy, TOW80 provides official ServiceNow courses through certified instructors, offering training in various formats, including virtual classes and on-the-job training tailored to client needs. Primary Value and Solutions: TOW80 Consulting s.r.l. addresses the critical need for businesses to undergo digital transformation by leveraging the ServiceNow platform. By integrating existing technological systems and workflows, TOW80 enhances operational efficiency and service delivery across IT, employee, and customer management domains. Their expertise ensures that clients can effectively navigate complex digital transformation projects, resulting in improved processes, reduced costs, and enhanced customer satisfaction.

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AdQuam is a Management and Information Technology Consulting firm established in 2003, specializing in delivering a portfolio of specialized solutions in areas such as Enterprise Service Management, Portfolio & Project Management, Enterprise Architecture, and Enterprise Asset Management. With a strong partnership with leading software vendors like ServiceNow and Planview, AdQuam focuses on implementing state-of-the-art solutions that help organizations transform ideas into business outcomes. Key Features and Functionality: - Portfolio and Project Management Design: AdQuam assists organizations in connecting business strategies with project execution by designing portfolio and project management models that plan, deliver, and track value across various methodologies. - IT Cost Optimization: Utilizing ServiceNow IT Financial Management and ServiceNow SPM, AdQuam helps clients optimize discretionary IT spending, aiming to reduce operational expenses and align capital expenditures with business strategies. - Enterprise Service Management Process Design: Leveraging frameworks like ITIL, COBIT, and CMMI, AdQuam defines Enterprise Service Management approaches, creating shared services and implementing ServiceNow solutions to reduce costs and enhance service quality. - Enterprise Architecture: Applying best practices such as TOGAF, AdQuam aids clients in implementing Enterprise Architecture solutions using tools like ServiceNow APM or Planview® Enterprise Architecture to achieve cost reduction, technology standardization, process improvement, and strategic differentiation. - Solutions Implementation: AdQuam provides expert teams with strong knowledge of partner solutions to ensure successful project implementation and return on investment. - Solutions Enablement: Offering a set of courses aligned with partner training, AdQuam ensures effective knowledge transfer to client teams for optimal solution utilization. - Solutions Maintenance and Support: AdQuam offers premium first and second-line support, providing personalized services to keep partner solutions up-to-date and benefiting from continuous improvements and innovations. Primary Value and User Solutions: AdQuam's primary value lies in its ability to transform organizational ideas into tangible business results through the implementation of tailored ServiceNow and Planview solutions. By focusing on areas like project management, cost optimization, service management, and enterprise architecture, AdQuam addresses critical business challenges, enabling clients to enhance operational efficiency, reduce costs, and achieve strategic objectives. Their comprehensive approach ensures that clients receive end-to-end support, from design and implementation to training and ongoing maintenance, facilitating a seamless digital transformation journey.

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