Consulting Services for ServiceNow IT Operations Management

DxSherpa Technologies is a high-growth, global IT services company with headquarters in the US and India. As a 100% ServiceNow-exclusive Premier partner, we serve medium to large enterprises across Asia, Europe, and North America. Our expertise spans many industries with special emphasis in Manufacturing, Banking, Insurance, IT, and Healthcare. We have built and developed a dedicated and focused team of 250+ consultants to serve our expanding client base across multiple disciplines on the ServiceNow platform.

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EchoStor Technologies is an information technology solutions provider focusing on enterprise storage, virtualization and data protection.

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At ECS, we’ve gathered the nation’s best and brightest professionals in IT and engineering to tackle tough and complex challenges in cybersecurity, cloud solutions, science and engineering, software development, and IT modernization.

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Endava is a public technology company, with over 19 years of experience of working with some of the world’s leading Finance, Insurance, Telecommunications, Media, Technology, and Retail companies.

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Pathways Consulting Group is a Certified Woman-Owned ServiceNow Elite Partner dedicated to delivering unparalleled ServiceNow expertise to help companies transform their business and drive value with ServiceNow. With over 15 years of experience, they have been helping clients unlock productivity, fuel efficiency, and accelerate the path to digital transformation. Recognized for outstanding customer satisfaction, Pathways has earned a reputation for strategic and technical excellence, as well as a flexible, collaborative approach and proven outcomes. Key Features and Functionality: - Comprehensive ServiceNow Solutions: Pathways offers a wide range of services, including implementation, support, training, and custom application development, ensuring clients maximize their ServiceNow investment. - Innovative Applications: Through their Innovation Lab, Pathways develops custom applications like Certify and OSCAL NOW, designed to automate audits and streamline System Security Plan management, respectively. - Global Training Expertise: Providing customized, role-specific ServiceNow training, Pathways has successfully trained thousands of individuals worldwide, tailoring programs to meet diverse industry requirements. Primary Value and Solutions Provided: Pathways Consulting Group empowers organizations to achieve digital transformation by streamlining enterprise operations and improving business processes through the ServiceNow platform. Their client-centric approach ensures tailored solutions that address specific business challenges, leading to enhanced productivity, reduced costs, and increased efficiency. By offering comprehensive services—from implementation to training and support—Pathways enables clients to fully leverage ServiceNow's capabilities, driving tangible business outcomes and long-term success.

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Entrago, founded in 2018 and headquartered in Brisbane, Australia, is a ServiceNow Elite Partner specializing in IT Service Management consultancy. The company offers a comprehensive suite of services, including strategic advisory, digital experience management, asset management, risk and compliance, and managed services. Entrago primarily serves the healthcare sector, as well as government and financial services clients, providing tailored solutions to optimize their ServiceNow implementations. Key Features and Functionality: - Strategic Advisory: Guidance on ITSM strategies to align with organizational goals. - Digital Experience Management: Enhancing user interactions through optimized digital workflows. - Asset Management: Efficient tracking and management of IT assets. - Risk and Compliance: Ensuring adherence to regulatory standards and mitigating risks. - Managed Services: Ongoing support and maintenance of ITSM platforms. Entrago's primary value lies in its ability to deliver end-to-end automation solutions that drive real efficiencies across enterprises. By leveraging platforms like ServiceNow and UiPath, Entrago helps clients streamline operations, enhance service delivery, and achieve significant cost savings. Their expertise in the healthcare sector enables them to address industry-specific challenges, providing clients with tailored solutions that improve patient care and operational effectiveness.

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Epicon IT Solutions Pty Ltd, an Australian-owned company established in 2008, specializes in delivering comprehensive IT Service Management and IT Operations solutions. Acquired by Telstra in 2020, Epicon has become a pivotal part of Telstra Purple, enhancing ServiceNow capabilities within the organization. With a significant presence in Canberra, Epicon boasts the largest number of dedicated, security-cleared, and ServiceNow-certified staff in the region. The company has a proven track record of providing quality enterprise management solutions to various federal and state government agencies, as well as other organizations across Australia. Key Features and Functionality: - IT Service Management and Service Integration : Epicon offers end-to-end ITSM solutions, including service integration frameworks, IT service governance, and optimization. Their expertise encompasses ITIL, Agile, and DevOps methodologies, ensuring streamlined IT service delivery. - AIOps and IT Operations: By integrating big data, machine learning, and analytics-based visualizations, Epicon enhances IT operations. Their services include capacity management, event management, data center automation, and cloud automation, leading to improved efficiency and insights. - Enterprise Monitoring and Performance Management: Epicon provides a unified view of IT performance across infrastructure, networks, applications, and user experiences. This proactive monitoring facilitates real-time business service visibility, incident detection, and technical reporting. - Cloud Services: Epicon offers on-demand cloud services through its government-certified protected cloud. Services include ITSM as a Service, enterprise monitoring as a service, integration and automation as a service, and cloud brokerage. Primary Value and Solutions Provided: Epicon's primary value lies in simplifying complex IT environments, providing full visibility, and enhancing decision-making processes. By integrating and automating IT services, they help organizations prevent critical failures, reduce incidents, and improve overall efficiency. Their solutions are designed to support digital transformation initiatives, enabling businesses to achieve their objectives through effective IT operations. Epicon's commitment to delivering superior value through intelligence, innovation, and customer service ensures that clients can navigate the complexities of modern IT landscapes with confidence.

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Eraneos Technology Netherlands B.V. is a Dutch-based consultancy specializing in platform technologies, with a strong focus on ServiceNow and Atlassian solutions. With a team of 45 highly skilled professionals, the company has a proven track record of delivering successful ServiceNow implementations and driving digital transformation for clients across various industries. Key Features and Functionality: - ServiceNow Expertise: Specializes in end-to-end workflow automation projects, leveraging the ServiceNow platform to enhance service management processes. - Atlassian Solutions: Provides comprehensive services supporting Atlassian platforms, facilitating improved collaboration and project management. - Digital Transformation Consulting: Offers strategic advice and implementation support to help organizations navigate and succeed in their digital transformation journeys. Primary Value and User Solutions: Eraneos Technology Netherlands B.V. empowers organizations to unlock the full potential of the digital age by providing expert guidance and implementation services for leading platform technologies. By optimizing service management and collaboration tools, the company enables clients to work more efficiently, reduce costs, and achieve sustainable growth in an ever-evolving digital landscape.

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One of the world's leading professional services organizations, helps companies across the globe to identify and capitalize on business opportunities.

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e:solutionsOne, Inc. is a boutique consultancy specializing in ServiceNow solutions, dedicated to simplifying complex business processes through innovative application development and workflow optimization. As a Premier ServiceNow Partner, the company focuses on understanding client needs, designing tailored solutions, and delivering continuous improvements on the Now Platform. Key Features and Functionality: - Strategic Services: Offers comprehensive ServiceNow journeys, roadmaps, alignment strategies, and governance setup to ensure effective platform utilization. - Application Development: Provides governance and best practices for Creator Workflows, with a team experienced in building custom applications tailored to client requirements. - ServiceNow Implementations: Specializes in implementing and upgrading IT, Employee, and Customer Workflows to enhance operational efficiency. - Virtual Teams : Delivers onshore managed services through dedicated virtual teams, supporting, managing, and evolving clients' ServiceNow investments. - Project and Staff Augmentation: Offers experienced professionals to augment client teams, accelerating project delivery and optimizing service management initiatives. Primary Value and Solutions Provided: e:solutionsOne, Inc. addresses the challenge of complex business workflows by delivering practical, collaborative, and enduring solutions on the ServiceNow platform. By emphasizing human-centered design and continuous improvement, the company ensures that systems are intuitive and effective for both teams and the individuals they support. This approach leads to enhanced productivity, streamlined operations, and improved user satisfaction, enabling organizations to fully realize the value of their ServiceNow investments.

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